Business Profile

Retail Sportswear

Nike Inc

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Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,487 total complaints in the last 3 years.
510 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned order C01015245119 on 9/11/2022 and was sent an email that my refund for $113.66 was being processed. I was told it to take up to 10 days. Here it is 9/26/2022 and still no refund. I just chatted with a Team Representative and was told hes taking care of it and it will be another 10 days. Im getting the run around. He would not give me a number to call in this matter. They have the merchandise but I have no refund. I need this resolved ASAP. I thought Nike was a great company, not anymore. Very poor customer service issues.
Business Response
Date: 09/27/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your refund. I have verified that your refund requested was processed on 9/11/22. Your original method of payment was refunded a total of $113.66. If you are unable to view your refund, please provide your bank with reference number *********************** and they will be able to locate the refund for you.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 09/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a Nike SNKRS raffle for a shoe and Nike just canceled my order due to either there being more winners then there were shoes or people at Nike stealing the product for themselves. The main issue here though is this shoe is extremely hard to come across and unrealistic For me to buy at the resale price ($1500-$2000) however I was guaranteed to buy the shoe at the retail price which was $160 usd but they couldnt fulfill my order even though it is supposed to be guaranteed with the raffle win. I have been contacting Nike support since way before my shoe was supposed to arrive and they kept telling me not to worry. Yesterday a supervisor at Nike named **** told me that on his end my order wasnt cancel and that I shouldnt worry. I just want to come to a resolution that I feel is adequate for the mess i went through.
Business Response
Date: 09/26/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your pair of Nike x Off-White *** Force 1 Low Men's Shoes. We searched high and low for a replacement pair of the shoes, but unfortunately we are completely sold out of the shoe. Also, I can see in our records that you were not charged for the order. Because we are unable to replace the shoes and we are not able to refund you because you were not charged, we will unfortunately be unable to further assist with your order.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 09/26/2022

Complaint: 18125493

I am rejecting this response because: Your staff and supervisors told me not to worry while I was contacting them about my order before delivery date. All around every person I asked keeps telling me conflicting information and its making things worse for me. I have not gotten an answer as to why my item I purchased is out of stock especially considering I won a raffle to be able to purchase this item. Now I would like to know why they cant fulfill my order, I have two scenarios in mind and they could both be happening but they either had more raffle winner then there were shoes or they had employees taking the shoes. They also definitely couldve had a vip want a large order last minute but either way Im unable to buy these shoes because they are reselling for ****+ not including taxes and fees. This is my first SNKRS raffle I ever won and I was so excited that I won and when I found out they canceled my order I was so sick I literally threw up. This has affected my physical, emotional, and mental health in such ways I never expected. I am horrified that this has been happening to other winners and they have not fixed their service. I would have been more happy if I just never won instead of winning and getting the order canceled at least I wouldnt be physically and mentally unwell and I wouldnt have wasted all this time contacting support and not getting anywhere. I still havent been able to receive any kind of adequate assistance and even these customer support workers wont let me speak to the supervisor sometimes. Overall my worst experience with any sort of purchase Nike needs to fix this.

Sincerely, ********************* one of the billions of lone consumers that Companies dont care about.

*********************
Business Response
Date: 10/03/2022
Hi ****,
Thank you for responding to our message.
Again, we searched high and low across all of our inventory and unfortunately we were unable to locate a new pair of Nike x Off-White *** Force 1 Low Men's Shoes. Please know that detailed feedback like yours is both helpful and greatly appreciated. Regardless whether its positive or negative we truly appreciate your time to share your comments regarding SNKRS. I have already forwarded your thoughts and feedback to Nikes leadership team, so they can directly benefit from your insights.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/05/2022

Complaint: 18125493

I am rejecting this response because: There are more pairs that couldve been sourced if they really wanted to because ******************* website canary yellow is shock dropping them sometime very soon and/or they could even turn the factory machines on and produce more pairs, they could buy me a pair off of goat or eBay(I dont trust ******), they could give me exclusive access to the ***** exclusive offwhite air force 1 lows the grey ones in the attachments sent, they could allow me exclusive access for all the upcoming pairs of shoes of my choosing because all the shoes I want to purchase are raffles usually and the first time I ever win a raffle on the ***** app Nike cancels my order and I am even hearing rumors that Nike themselves are going to do a ***** stash which usually takes place in a big city but its usually always in Cali or ******** or maybe ******* but not ****** that I know of so they are going to cancel my order on a shoe I was guaranteed to get by wining a raffle and they are eventually going to do a ***** stash release which means they have more pairs or they have access to produce more pairs. I am unable to buy this shoe even if I could afford it spending rent money on a pair of shoes is ridiculous and I shouldnt have to for a pair that I was guaranteed. I would also love to be a Nike model and product tester if that is possible.

Sincerely,

*********************
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jun 11, 2022, I bought a pair of Nike basketball shoes with totally paid $73.58. After 3 times wearing them, I notice the shoes are not tied since the shoe eyelets are torn apart. I contacted the online service immediately and provided photos to show the defects. They admitted the defects and allows me to return the shoes. But when I shipped it back, they denied my return, saying it's normal to have such defect.
Business Response
Date: 09/25/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your pair of Zion 1 Basketball Shoes. Attached to this email I have provided a pre-paid shipping label for you to send the shoes directly to me at Nike WHQ in *********, ******. Once I receive them, I will personally inspect them and then reach out to you directly with information regarding a possible refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will send the ************ once I receive the shoes.

Sincerely,

*******************
Initial Complaint
Date:09/22/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on the ***** app which belongs to NIKE on September 13,2022. It was a Air Force 1 x Off White and very limited stock. I was very exciting for my shoes to come. On September 2022, a week after I placed order and I still didnt receive my shoes and I contact the customer service about my order status and they told me that my order was considered as a stuck order and it was probably lost. This shoes is worth around $1500 on reseal market and I get it use the retail price which is $160. I think it probably being stolen by the employee in the warehouse. I wanted NIKE to send me a replacement but they can not do it for me and the said only solution was to process a refund for me and I did not accept it. It is ridiculous that I made a successful purchase but I can not receive my order. *** tracking number: 1Z0476YW0345380046 NIKE order number: C01033365185
Business Response
Date: 09/25/2022
Hi *******,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike x Off-White *** Force 1 Low Men's Shoes. We searched high and low for a new pair of the shoes, but unfortunately we were unable to locate one as they are completely sold out. Because of that, we have processed a full refund of the $174.20 back to the original method of payment. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
City Beats is an authorized Nike seller, in which they have the fortunate ability to ************** Nike shoes, apparel, and accessories. May 15, 2021. I went to this location to buy a pair of shoes which is suppose to be $170.00 at all authorized Nike sneaker retailers, however before taxes City Beats owner charged me $220, which is a $50 mark up. Additionally, the owner gave me the wrong size, and then told, "do I want them or not." This business is unprofessional and operates on the fringes of best business practices. There needs to be a deep investigation on how this business operates and "services" the Nike products. Ideally, I would like a refund on the difference I was charged, business to offer an apology, or overall business to be permanently closed for shady practices. I have called Nike customer service numerous times regarding this business yet I have seen any changes or heard anything back from them regarding how this business is ran.
Business Response
Date: 09/25/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion when purchasing items from outside of Nike. We appreciate you as a member of the Nike community, and your passion for sport. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot check out using my credit card, Apple Pay or PayPal. Tried different cards, different browsers but I just receive this message every time. Payment method could not be accepted Ive never used Nike before so why cant I use the website to checkout? Is my address flagged or anything?
Business Response
Date: 09/21/2022
Hi *******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused when you attempt to place an order on Nike.com. Taking a look on our end, I can see that there are no flags or blocks on your account that would be preventing you from placing an order. We suggest you work directly with your bank and ensure that all billing information on your next order exactly match the information on file with your bank.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26th I placed an order for several items on nike's website and I only received one item. Nike has been very slow in responding to my emails and have since said that they are not responsible for the remaining items that were not delivered. I have been a loyal customer of ********************** for over 30 years and this is very frustrating since the amount of the items is over $1330.
Business Response
Date: 09/22/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look on our end, I can see that all 17 items have been delivered across five separate packages and tracking numbers. The tracking numbers are listed below:
Tracking number - ************ shows as delivered on 8/31/22 left at front door at 9:32am local time
Tracking number - 1Z3R3V870307910365 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1Z3R3V870307910543 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1Z0476YW0342306506 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1ZV1151Y0392916158 shows as delivered on 8/31/22 left at front door at 12:21 local time
Because all of the items in your order have been delivered in separate packages, we will be unable to process a refund at this time.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 09/29/2022
On August 16th, I placed an online order for several items at nike.com. After receiving an email notification that they were delivered, only one pair of shoes had been delivered, leaving over $1300.00 of items missing. After contacting the business several times, I was told that they couldn't do anything about it and they wouldn't replace/refund thw items or money. This is a very dishonest way to do business and I feel I am a victim of fraud. I have been a loyal customer of ********************'s for over 30 years and cannot believe or afford to be taken advantage of by such a well established company. Please help me resolve this issue as I have tried to contact them multiple times ro no avail.
Business Response
Date: 10/03/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look on our end, I can see that all 17 items have been delivered across five separate packages and tracking numbers. The tracking numbers are listed below:
Tracking number - ************ shows as delivered on 8/31/22 left at front door at 9:32am local time
Tracking number - 1Z3R3V870307910365 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1Z3R3V870307910543 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1Z0476YW0342306506 shows as delivered on 8/31/22 left at front door at 12:21 local time
Tracking number - 1ZV1151Y0392916158 shows as delivered on 8/31/22 left at front door at 12:21 local time
Because all of the items in your order have been delivered in separate packages, we will be unable to process a refund at this time.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/04/2022
Complaint: 18147777

I am rejecting this response because I do not feel I am responsible for making sure your business delivers my items to the correct address or delivered at all.

Sincerely,

***********************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my son a pair of Nike Phantom GT2 Academy Dynamic Fit MG cleats on the Nike website. After I placed my order I saw that they would not arrive for 5 days. My son needed cleats before that time. So, I went to Dicks Sporting goods & bought him a pair of Nike Zoom Mercurial Vapor 15 Academy MG. He ran around in Dicks to assure fit. The next day he wore them to his game and his heel kept coming out of cleats causing blisters + part of the shoe was digging into his foot causing a cut on his foot. Since Nike says that you can try items ( "All purchases made on Nike.com, in any of the Nike apps, or at a Nike store have a 60-day return period. Go ahead and test out your Nike or Converse purchase to make sure it works for you") I was sure Nike would take the shoes back-THEY WERE ONLY WORN 1 TIME! I realize they were bought at Dicks ( I gladly would have purchased at Nike but, I have no local store!).This was of no issue though...The issue and reason I was denied a return was because my son had worn them. The policy clearly states that you are to test the shoes & see if they work for you. This is very misleading to consumers since you can only try an item by using it as intended. My son did wear them in store before purchase & around house before game to assure there would be no problem. Also, Nike has been featured in the news touting "Sustainability" for taking shoes back & reselling them. My son's shoes are in near new condition being worn once. I feel Nike is getting free press and not really interested in reselling shoes that do not work for customers if they can avoid doing so. Since my son is so happy with Nike cleats I am sad that Nike does not honor its stated ********** want to warn others not to buy and try as Nike advises since they will not stand by their own policy. My son is a young Nike customer whom I may be advising to choose another brand that adheres to their own policies for his future purchases.
Business Response
Date: 09/20/2022
Hi *****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to her about the frustration and confusion caused with your pairs of Nike Phantom GT2 Academy Dynamic Fit MG Multi-Ground Soccer Cleats. Because you purchased the pair at ****'s Sporting Goods, we will be unable to facilitate a refund or an exchange. IF you would like to return those cleats for a refund, please work directly with ****'s Sporting Goods. If you believe the blisters were caused by a manufacturing defect, please visit claims.nike.com for more information. Also, if you would like to return the pair you purchased directly from Nike, you can initiate a return on your own through the Nike app.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 09/20/2022

Complaint: 18045743

I am rejecting this response because:

I was told by Nike customer service rep. that the cleats were unable to
be returned due to being worn. This is a discrepancy with the info
on your site. Either that or your rep. is giving out incorrect info to customers.

Sincerely,

Penny
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
09/18/2022. I ordered some vintage shoes Dunks from NIKE that are drops that you have to wait to get. I called the shipper(Laser Shipper) and gave instructions to ship. which included name of apartment and that we have a page center located at my apartments where all boxes go. They said couldnt delivery friday, I called an asked why no answer from customer service, he verified information and Sunday the 18th they said they delivered ay 8:54 pm at my door. There was nothing at my door, I left messages where to deliver so my door was not in the message and at 8:54 pm how di they get access because no one called for gate access, and I dont know o any shipper delivering items at that time of night. These shoes sold out immediately so i cant replace them i would have to go to a third party reseller who will sell for more than they were bought for. Nike offered no resoulution but to refund me knowing they have had problems with this shipper becuase the rep told me Friday, and they also know with shoe drop it is hard to get the same shoes they have low stock when they offer shoe special drops
Business Response
Date: 09/22/2022
Hi *****,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Dunk High Retro Premium Men's Shoes. Taking a look at our records, I can see that your package was delivered to a secure package locker on 9/20/22 for you to pick up. Because your package has been successfully and securely delivered along with you having been previously refunded, we will be unable to further assist with your order at this time.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several weeks ago I was asked to send Nike running shoes to Nike that did NOT seem to wearing properly and I had been advised to have them inspected for manufacturer defect.I never got an acknowledgment or a response and its been weeks despite my many emails to them.
Business Response
Date: 09/26/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry t hear about the delay with your previous case. After inspecting your shoes, we have provided you with a digital Nike Gift Card for $200 in a separate email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
Thank you again for connecting with us and have a great day.
Sincerely,
******
Nike.com
Customer Answer
Date: 09/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However I would like to hear from someone to discuss how the process could go smoother when having a scenario such as this in the future?
I would hope that someone can reach out to me within the next day or so. Thanks.

Sincerely,

***********************

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