Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Niketown

  278 Post St San Francisco, CA 94108-5101

• 

  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 pairs of Nike Air Monarch IV shoes and the right shoe of each constantly and loudly squeaks. A search of the Internet shows that this is a common problem in many Nike shoes including mine. This appears to be a defect and I would like replacement or refund for all 3 regardless of return window or warranty window.

  Business Response

  Date: 08/29/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Air Monarch IVs. We suggest you contact Nike directly and set up a return or an exchange for your pairs. If you did not purchase your shoes directly from Nike, we suggest you go back to the original place or purchase and work with them directly.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17790633
  
  I am rejecting this response because: I am out of the standard return/refund/exchange window at Nike and believe the shoes are and have been defective since purchase.  This needs to be handled by someone higher ** in the company who can make and exception for my situation in this case.  I am filing a complaint with the *** regarding my belief that there is a known and ongoing defect with these and other shoes.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C00952891612 - $183.96 I have returned the entire order. I was told by NIKE in a previous complaint that i would receive a refund. I have not yet.I DEMAND the remaining refund of $75.00. The final items were returned nearly two weeks ago.

  Business Response

  Date: 08/29/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your order. I have issued a refund for your order. Your original method of payment was refunded a total of $74.46. Please allow 3-5 business days for your bank to process the return of funds. Also, per our email to you on 8/23, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of of Nike Shoes for school for my son. I ordered them from Dicks Sporting Goods. The package arrived on August 3, 2022. My son began school on August 8. After going to school 2 days his teacher had ***** and he stayed out the rest of the week. My son only used the shoes for school. Since the shoes arrived its only been less than a month. He is only using the shoes for school. So on Thursday I noticed that the shoes were looking different. It seems some threads are coming off. I called Dicks sporting goods. They did not have them. So the associate suggested I call Nike. They told me to send them the shoe and after they would inspect and send me a voucher. Take it to D*** Sporting goods. I was also told that I could by a temporary shoe and send my old one to get looked at And then I get the voucher. I only purchased 1 pain , I could not afford more than 1 pair. There has got to be a better way to handle customers. I need help navigating through this situation. In less than 30 days these shoes shouldnt have done this. He is not on the football team. He went to school and went back. He did nothing out of the ordinary. Please halo me navigate through this situation. I m attaching pictures of the shoes.

  Business Response

  Date: 08/29/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Air Zoom Pegasus. Attached to this email I have provided a pre-paid shipping label for you to send the shoes directly to me at Nike ****************** in *********, ******. Once I receive them, I will personally inspect them and then reach out to you directly with information regarding any possible refunds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/31/2022

  So in the meantime while I await inspection what is my child going to do for shoes.  Shoes were purchased as school shoes and he doesnt have anymore.  Because Im really not likening the way this has been handled I dont want a product credit from Nike.  I want to be free to purchase whatever shoes I want.  I also think its very insensitive for a company to sale shoes that didnt last longer than a month,  It is an inconvenience for me to send my kids one pair of shoes as a result.  I provided pictures of the shoe.  I purchased these shoes.  You shouldnt have to go through so much when you purchased and had not idea that would be coming apart in the first week.  Im very disappointed in this shoe and very disappointed with the companys response most of all.  My son went to school and came back he does play sports.  He used them for school and thats it.  He wore them maybe 12 days.  This is unacceptable period. 
  
  Thanks 
  
  *****************************
  

  
  

  Business Response

  Date: 09/12/2022

  Hi ********,
  Thank you for responding to our message.
  Because the shoes were originally purchased outside of Nike, we will be unable to assist until we receive and inspect the shoes. Once we do that, we will reach out to you directly with refund information.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/21/2022

  I was never opposed to them inspecting the shoe.  The point was always that with them having to inspect my sons shoes that left my son without shoes.  I had no back up plan because when you pay this dollar amount for shoes you dont expect them to not last period. 
  
  While you are waiting to inspect a shoe my son would have had to do without shoes.  There is basically no empathy for customers that spend there hard money to buy your shoes.  Im sure these athletes that put there name on these shoes dont know how bad Nike treats the little people, who only buy shoes based on endorsements.  
  
  The customer service reps idea was for me to get a loaner, but I still had to pay for them.  This is all unacceptable to parents.  Even if the family could spend money to buy more shoes.  These shoes were purchased after the pandemic and doing inflation where all goods and services are all higher.  There just must be a better way cause this is not a good look for Nike.  It needs to be handled customer do not a must not have to suffer because they purchased faulty shoes.  How would I have known these shoes would have happened with in the first month.  
  
  I am complaining because I do a lot of ordering and I know that great customer service is to treat a customer the way you want to be treated when the shoe is on the other foot.  Amazon is successful because they value there customers.  They dont give you a run around they just solve the problem.  In a resolution thats what I feel should have been done here.  Truly by offering to inspect my shoe while I didnt have another shoe was not a favor to me.  It was apart of there job.  I need a better resolution to this issue.
  
  
  Thanks 
  
  ****************************;
  
  

• Initial Complaint

  Date:08/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and realized about 4 he later when I saw the confirmation I had an old address, 5 state away. I immediately called Nike and they said sorry they cant do anything. I could drive to that location and get it myself or just consider it a $200 donation of shoes to someone else. Seriously, there is nothing absolutely nothing they will dl to help a customer that puts in the wrong address! Stole almost $200 of my money!

  Business Response

  Date: 08/28/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery address of your order. Unfortunately, once an order is placed, we are unable to change the shipping address for that order. Because of that, I have gone in and cancelled your original order C01004135727 that was destined for **************. Please note that Nike bills for an order when it has shipped.  The authorization, often reflected as a pending charge, drops off from one's account in **** business days after all charges for an order are settled or cancelled.  Occasionally, this billing method causes one's account to temporarily appear to be double charged. We suggest you place a new order and double check that all information is accurate before confirming it.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17784468
  
  I am rejecting this response because: you shipped out the shoes before even responding and expected making this response impossible. You could have cancelled it when I called in ***** and now trying to find the person at the address and pay them to ship to me. This is horrible customer service and will never use ********************** again and have let everyone I can know the horrible service and what I am having to try to do to get the shoes I ordered. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Nike sneakers (Tanjuns) from theBay.com on Dec 28, 2020. By August 2021, the right shoe had a hole in it. I replaced the shoe and bought another Tanjun pair at theBay.com on Aug 22, 2021.On Aug 23, 2022, I noticed a new hole in the 2nd pair. I cant keep replacing the shoe every year. This is a huge waste of material and economically unfeasible. I spoke to ****** from Nike on Aug 26, 2022. She advised that I have to submit a "claims process." I will have to ship the shoes to Nike, pay for the shipping myself and if Nike rejects it as a manufacturer's defect, they will send the shoes back. There is a 2 year warranty on Nike shoes but they will not help me bc I purchased the shoes from 3rd party. I can't pay for the shipping (over $25) and then replace the shoes if Nike rejects the defect. I've already spent over $150 since 2020 on these shoes and shouldn't have to keep replacing the shoes every year.

  Business Response

  Date: 09/01/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pairs of Nike Tanjun. Per company policy, if you wish to initiate a Claim for a Nike product purchased outside of Nike, you will need to pay for the shipping. Once we receive and inspect the item, we will reach out directly to you with the conclusion our inspectors come to. If you would like to return an item for no additional cost, we suggest purchasing your Nike products directly from Nike to ensure a refund is easily processed.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17780883
  
  I am rejecting this response because: this isnt appropriate customer service. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order last week which was supposed to be delivered on Sunday. Its been five days and still no package, and no tracking updates either. I emailed the shipping company and never got a response back.

  Business Response

  Date: 08/28/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your Nike Everyday *********************** Socks (6 Pairs). Taking a look at our records, I can see that the tracking number for your order, ********************, shows that it was successfully delivered on 8/21/22. I can also se that your original method of payment was refunded in full on 8/27/22. Because of that, we will be unable to further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 I sent my shoes to Nike because after wearing twice the shoes was damaged. On June 21 Nike sent me an email telling me: After careful review, your claim has been approved. Weve mailed you a Nike product voucherit will arrive via **** in about 10 business days.I never got the voucher I have been calling Nike over and over without success I even told them to send my shoes back because I lost my hope with Nike. So far no shoes back no answer. every time I call Nike I spend around 55 min on the phone and nobody helped to solve that problem . They could email me the voucher but seems that they dont care. It has been almost 3 months. Please help me .

  Business Response

  Date: 08/25/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Taking a look on our end, I can see that your product voucher is still showing as active with the initial balance of $70 on it. I have re-sent the voucher to you by mail to **************************************************. Please be sure to keep an eye on your mail and let ** know if you still do not see it.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17766228
  
  I am rejecting this response because: because that is what they say every time I call Nike . They are always tell me we will send it again and never got the mail. They could email me or find a another solution once I have been waiting for almost 3 months. So Disrespectful 
  
  Sincerely, oh
  
  *************************

  Business Response

  Date: 09/01/2022

  Hi *******,
  Thanks for responding to our email.
  Again, I have confirmed that we have re-sent the voucher to you by mail to **************************************************. I can also see that your product voucher is still showing as active with the initial balance of $70 on it. Please be sure to keep an eye on your mail and let us know if you still do not see it.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17766228
  
  I am rejecting this response because: They have the same address since JUNE 2022 yes it is correct. I check my mail daily. I have not gotten anything from Nike. I do not have the track number to try to understand where is the problem. 3 months without my shoes or the voucher , calling nike waisting my time and my health and the problem has not been resolved.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/19/2022

  Hi *******,
  Thanks for checking in with us.
  Unfortunately we are unable to provide specific voucher numbers over the phone or through an email. We have re-sent your voucher to you, but if you still have not received it, please give us a call at ************** and we will be able to assist you in placing a new Nike.com order using your voucher over the phone.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me; however I am tired. I just dont wanna Nike my my life.
  
  Sincerely, 
  
  *************************

• Initial Complaint

  Date:08/23/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son placed an order for limited edition sneakers that he's been trying to buy for over 9 months. Nike used a 1 star shipper, Lasership, to deliver the shoes. Lasership has thousands of reviews and complaints alleging theft, lost items and fraud. The Nike order left the Lasership facility on Monday 8/15 with an expected delivery date of Tuesday, 8/16. We have yet to receive the shoes and neither Lasership nor Nike are able to provide us with any answers. Nike has offered a refund, however Nike is not able to send another pair of sneakers since they are no longer available. When I spoke to Nike management, I asked how the company could knowingly use a shipping company that has thousands or complaints regarding lost and stolen packages and fraud. Nike told me that "these things happen". By using a shipper that is known to have a track record of stolen and lost packages, Nike is participating in this fraud of their customers. My son had attempted to buy these sneakers for the past 9 months. A refund at this point is not an acceptable resolution.

  Business Response

  Date: 08/25/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Dunk Low Retro Men's Shoes. Taking a look on our end, I can see that there is some remaining availability for that show. Because of that, I have placed a new order to be shipped directly to you. Please keep an eye out for a package from Nike and let us know if you do not see it.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER, I still haven't received the shoes. Please advise.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased shoes from this exact Nike store (*********************************************************** *****) The shoes are defective, and we were told to return them to the store. We drove 40 minutes to the store and the Manager stated we needed to go through their online claims to process the return. I informed him the website tells you to go to the store and pulled up the site and he told me it is at the stores discretion to do returns. I told him this was not only not correct based on their site but is not legal. I called the customer service and was instructed to try the online claims process. I would like the Nike store to update their return policy to reflect what the in store managers are telling customers or to have the store update their policy to match their website and customer service. We drove over a hour trying to purchase new shoes for the entire family and left after this issue. I would also like to be contacted by the District manager or customer relations.

  Customer Answer

  Date: 08/27/2022

  My daughter is a minor

  Business Response

  Date: 09/01/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike shoes. Please use the pre-paid shipping label attached to this email to send the shoes and the receipt from your original purchase directly to me at Nike ****************** in *********, ******. Once I receive them, I will personally inspect them and then reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Nike on 8/5/2022 and was never received. I tried reaching out however, customer service stated they were not able to assist and said the following. "We are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact the carrier directly about your shipment status." To suggest I want "courtesy" refunds is disrespectful and insulting. It is the responsibility of NIKE to provide me with help to get this resolved. I spent 110 on this item and am not going to lose that. The order # is C00963691278. I would like for Nike to remove this insulting message and stipulation from my account and either get the item I ordered or get a full refund.

  Business Response

  Date: 08/23/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your Nike Utility Elite Backpack (32L). Taking a look at our records, I can see that your entire order was successfully delivered to your front door on 8/11/22 and 8/12/22. Also, per our email to you on 1/4/2022, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact the carrier directly about your shipment status. Because of those, we will be unable to process a refund for your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17754914
  
  I am rejecting this response because: my order was not completely delivered and that note is unacceptable.  It is not my responsibility to contact the shipping business as I am not the vendor, I am a customer that is unsatisfied.  ********************** is being unprofessional and lazy in dealing with this,  I want something to be done about this. The same generic message is not going to fly.

  
  
  Sincerely,
  
  *************************