Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nike Inc has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

• 

  Nike

  5 Dundas Cir # J Greensboro, NC 27407-1638

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a grievance and open a dispute w/ a senior advisor w/ Nike Assist customer service. I have tried numerous times to have this issue resolved by customer service. ********************** Assist has kept my sons Nike Tech fleece that has a defective zipper and refused to repair or replace it because they have stated it is not paid for which is simply untrue. I had purchased it originally back in 2021 from a 3rd part vendor Shoe Palace in ************ for over 140$ several months latter the zipper broke Nike Assist did replace this item but it took them approximately 6 weeks to process this replacement. During this time they were in short demand color and size so the technician via phone recommended me purchasing via credit card the exact same one that I had sent in for repair while they had it in stock. They said I could return this with if it was unworn when the new replacement one arrived. So I did just that. I purchased an additional identical one and kept it (just in case they ran out of stock of this item). During this time I was mailed a piece of paper with a code credit type voucher that didn't not work online. The person who helped me on the phone let me know the voucher code was invalid and that she would sending me a replacement for the tech fleece purchased from shoe place. Nike.com mailed me a new tech fleece at no charge to me to replace the one I sent back for repair that was purchased at Shoe Palace. Nike Assist made note that : this Tech Fleece mailed to me was of no charge and that I didn't not pay for it on Nike.com. This was correct but it actual was a replacement for one I did pay for. This replacement hoodie broke again the same situation w/ the zipper. I didn't ask for a refund or a new one all I wanted was the zipper fixed. ***** with Nike Assist is saying that Nike will not repair,replace ,or send me back my original hoodie because I didn't not pay for it. This is simply not true. I did pay for it when I purchased it in 2021

  Business Response

  Date: 08/21/2022

  Hi ***,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your orders. Taking a look on our end, I can see that you originally placed an order for the Nike Sportswear Tech Fleece Men's Full-Zip Hoodie on 3/10/22 for $141.86 using an **************** card ending in ****. That hoodie was then returned to the Nike Factory Store in ******, ********** on 3/22/22 for a full refund back to the original card used. Checking our records, I can verify that your refund for $144.86 did process that same day. Also, for order C00802303495, I can see that it was placed on 3/15/22 but you were not charged. Because of that, when you returned it to us on 8/5/22 and when we received it on 8/11/22, there was no money to refund to you. Please note that I have provided invoices for order C00799084309 a in separate email and that I have attached a copy of the return receipt and the order information for order C00802303495 to this email. 
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022, 8:13 AM I made a purchase through the NIKE app which was successful. That order #C00972284117. The item I purchased was in stock and ready to be shipped within standard business day frame. I was in great excitement as my autistic son loved them. Days later I got a We didnt forget about your order & just a couple of days after the order updated to as Delayed. I said OK no problem theyre probably behind on fulfillment. I didnt worry much just let nature do it course & waited for my item. Just today August 19 at 3:14am I received an email that stated the item I ordered is out of sock. With shock I couldnt understand why. The unfairness of this situation is what upsets me the fact that the whole time NIKE falsely advertised the items availability and allowing customers to order as if it were available. Both my son and I are in disbelief. I hope NIKE can do something about this.

  Business Response

  Date: 08/25/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding you order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Dunk Low Little Kids' Shoes. We're going to search high and low for a new pair of the shoes for you. If we are able to locate one, we will reach out to you directly to confirm your billing and shipping information.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st 2022, I used a $50 gift card my bf gave me and my debit card to place an order (Order #: C00958425596) for a pair of womens Nike ************ in a size 8.5. I received an email from Nike on August 4th 2022 informing me my item shipped via **** After 5 days of placing my order and receiving multiple emails from Nike stating my items shipped, threw away the physical gift card given to me. Around August 7th, I noticed my item still had not been picked up and I started reaching out to Nike agents/ athletes for help. I was told that my item showed shipped on Nikes end but did not show up as shipped in my *** tracking. I was told by an agent that if I didnt get my item by 9pm on August 8th to reach back out for a refund or replacement. August 9th I called and informed Nike I did not get my item and they told me my shoes were actually out of stock. This is where everything went downhill. I was told I would get a refund but I reminded the agent that I used a gift card for part of my purchase. She informed me that I would get an email confirming my refund and a new gift card issued to me. Two days go by and I have not gotten an email from Nike. I called Nike on Wednesday August 10th and Thursday August 11th asking for my refund which over 4 agents promised me an email confirmation. I called Friday the 12th to file a complaint (case #: ********) and told by an agent named ****** that Nike specialist team would email me a new gift card since I no longer had my physical card. I received my partial refund to my card but also learnt that the Nike team refunded a physical gift card I threw away August 5th. It is now August 19th and has been a week since I spoke to ****** on August 12th. I have NOT had a new gift card issued to me and I have been hung up on by Nike agents. The disrespect Nikes so called support team has shown me proves to me that they do NOT care about their customers. I just want a new gift card emailed to me and not lied to about it.

  Business Response

  Date: 08/21/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. Per your request we have reissued the gift card of $50 to your email.  The gift card will arrive in your email within 24 hours.  Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card from Nike.com through Sezzle in the amount of $216 on 8/19/22. I received the gift card to my email in about 30 minutes. Once I received the gift card I went to Nike.com again to purchase the shoes I wanted that released the morning of 8/19/22 (air ****** 13 French blue in sz.11) but when I went to complete my purchase I received an error code 9D2865B. I tried to complete the order several times with the gift card info but got that error each time. I called Nike customer service to see what the issue was. I spoke with several individuals there and not one single person could tell me exactly what that error meant or what they could do to resolve it. I explained to them that this is time sensitive due to the quickly diminishing availability of these shoes so I had three different employees try to purchase the shoes for me from their end using my gift card info. The first and third people I talked to told me they received the same error and would need to escalate the issue. The second person flat out lied to me and said the order had went through and I should receive an email confirmation soon. It wasnt until I noticed my gift card balance hadnt gone down that I realized this person had just lied to me. The two people I spoke with that claimed they needed to escalate the issue told me that I would not hear from anyone at Nike until within ************************************************************** zero explanation as to why it is not working, and on top of that they would not issue me a refund when I said Im just over this whole thing. So now Im sitting stressed out hoping the shoes will still be available and I wont be stuck with this worthless gift card. I have used Nike for over 10 years and they didnt even have the decency to allow me to speak with someone to tell me what I needed to do to secure these shoes I desperately wanted to purchase. I did everything right on my end and they gave me their a** to kiss forcing me to wait.

  Business Response

  Date: 08/22/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused when attempting to place an order on Nike.com. We took a look on our end at your account and did not see anything that would prevent you from placing an order. Also, we can see that you were successfully able to place an order using the gift card on 8/21/22. Because of that, we will be unable to further assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with Nike (Claim Number: ********) due to a defect in my shoes (Jordans) after they were cleaned for the first time, the color came out completed. In my claim, I specifically mentioned the shoes were purchased in ****** (for $286.82), a third party retailer AND I checked the box to not recycle my shoes. Once the claim was accepted, i was informed i would receive a voucher for $120. After speaking to them on the phone about the amount of the voucher, I was falsely alleged that my shoes would be sent back with the $120 voucher which did not happen. I called back and was told that my shoes had been recycled after the claim was accepted but that if i sent the receipt of purchase, they would match the voucher to the amount i paid for the product which was $286.82. Once that didnt happen, i called back and was rudely hung up on by a representative that said they could not do anything for me. I, as the consumer, not only had a bad experience with my shoes being defected, but I was also unfairly scammed when they said my shoes were on their way to me and that they would match the amount of the voucher to what i spent. After speaking to many representatives, i was informed that Nike is in the process of suiing ****** and they should not have accepted my claim to begin with, and that i was "Lucky" they accepted this time. I no longer have my expensive shoes but I am also at a loss of $150 (And the voucher could only be spent at Nike.com, meaning i cant even use this half of the money to buy a new pair because they are only sold at nike for 5 seconds before all retailers purchase the stock). If i knew they would keep my shoes and only offer half the amount without any regard for what I wanted, I would have kept the defected shoes gladly. I am extremely dissastisifed with the service after not only beeing treated poorly but for receiving false allegations and promises they could not keep.

  Business Response

  Date: 08/22/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Taking a look on our end, I can see that you were sent a product voucher for the correct price. When a claim is approved, a product voucher is sent out for the **** of the item, not for the amount that the product was purchased for. In your instance, the **************** Women's Shoes retailed for $120, which again I can see is the amount that is on the voucher previously sent to you. Also, once a claim is approved, the product sent in is automatically recycled per our policy and not sent back to you along with the new product voucher. Because your claim has been approved and the voucher sent to your for the appropriate amount along with your shoes being recycled as per our Claims policy, we will be unable to further assist with your Claim.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of 9.5 Nike blazer lows. I read online that Nike has a 2-year warranty for their footwear so I gave a call to Nike's customer support. The rep who spoke to me checked up my order number for my shoes, the order date, and the manufacturing date. I told her my issues and she informed me to send my shoes to Nike to get checked. Nike sent me a prepaid shipping label with *** for me to ship my shoes to their facilities, so I packed the shoes and dropped them off at a *** drop-off store. After several weeks, I reached out to Nike to ask about my shoes, and they informed me that my shoes had already been sent back to me and marked as delivered. I was unaware that they had already sent the shoes as they had never made an attempt to communicate with me via the email on file that they sent me the shipping label using. I spoke to Nike customer service and followed up on the date of the shoes' shipping as well as the address, seeing as they hadn't asked me for one before shipping my shoes back. I found out that without confirming with me, they sent my shoes back to my address from 2 years ago that I had the shoes originally shipped to when bought. I went to visit my old address and I asked the current tenants if they had received any packages with my name or from Nike and they answered they had not. I reached out to ***, as they were the carrier, and they told me to file a claim. It has been several weeks since then and *** has informed me that they have sent claim paperwork to Nike for the shipment as Nike was the client who paid for that package shipment. 2 *** reps informed me that I would get reimbursed for the loss of my shoes once Nike would address the claim paperwork that *** had sent over to them. When emailing Nike representatives asking them to address the claim paperwork, they told me they would not get involved and that I was responsible to deal with the carrier, ***, even though Nike had shipped the shoes without confirming the address

  Business Response

  Date: 08/21/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return of your pair of Nike Blazer Low Men's Shoe. Taking a look at our records, I can see that your return was denied because the manufacturing date of the shoes was over two years from the return date. Please note that the 2 year warranty begins when the shoes is made, not from the purchase date. Also, as a courtesy because you did not receive the shoes when we sent them back to you, I have sent you a gift card of $82.13 (the original price of the order) to your email. The gift card will arrive in your email within 24 hours.  Please be sure to check your spam and promotions folder if you do not see an email within this time period. Your refund is being processed to a digital Nike Gift Card due to the age of your original order and because it was paid for with Apple Pay.
  Thank you again for contact Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/11/2022 Won an online order for Nike Retro High (Black and Whites), known as pandas. Received the email conformation and checked back 6 days later to see when it would be shipped. Was told I would receive an email with that information later in the day. Order was then just outright cancelled saying it was a limited edition shoe and they ran out of stock even though I have the email "You Got Them" confirmation.

  Business Response

  Date: 08/21/2022

  Hi *******,
  Thank you again for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Dunk High Retro Men's Shoe. We're searching high and low to locate a replacement pair of the shoes for you. If we are able to locate a new pair, we will reach out to you directly to confirm billing and shipping information.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Online - Jul 24, 2022 C00952891612 - $183.96 I returned all the items. I am still being charged $74.36 via afterpay. I contacted Nike the rep said it would be escalated to return department but i still don't have a refund. I returned each and every single item using the *** label nike provided.

  Business Response

  Date: 08/17/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return and refund. Taking a look on our end, I can see that our returns facility received your package on 8/16/22. Once our team inspects and verifies that your package contains the necessary items, in your case the Nike Dri-FIT Swoosh Women's Medium-Support Non-Padded Sports Bra and the Nike Sportswear ******* Fleece Women's High-Waisted Wide-Leg Sweatpants, we will process the refund back to the original method of payment.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had placed an order a month ago and the shoe was too big, this was order #: C00939365713 I contacted Nike about this and requested a half size down, I returned the original order and was sent a replacement this was order #: O2127924504 The shoe I received is an entire size down and is now too small, I contacted Nike again about this on August 9th and spoke to a rep and requested the correct size to be sent to me, he informed me I can only return this shoe for a refund not for the size that it should be which is a size **** I had requested to speak to a manager and was told one would be emailing, that never happened.I had purchased this during a promotion and that price would no longer be honored if I go this route, I don't want to waste any more time on this and ask that Nike please assist me in resolving this matter as I was sent the wrong shoe size not at my fault.

  Business Response

  Date: 08/17/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with your pair of ******************* Court Men's Shoes. Unfortunately, we are unable to process an exchange on an item that is already linked to an exchange. Because of that, we suggest you return the size 11 you received and then placing a new order for the correct size ****. Please note that when you place the new order we would be happy to price match your order to the $41.48 plus tax that you originally paid in order C00939365713. All you have to do is contact us at **************** and provide them with this case number ******** and they will price match your new order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/17/2022

  Would it be possible to just do a one time exception and do an exchange? I was sent the wrong size and it was mistakenly placed by the agent that had placed the order. This would make everything magnitudes easier for me as I cannot do a return as I had used a card that I no longer have access to and will not be able to recover the refund under.

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on August 3, 2022, order number #C00960142530 for $595.98 total. According to the Nike website, my order was send in four (4) different packages. According to the website, The 1st package was delivered on Friday, August 5, the 2nd package was delivered on Wednesday, August 10, the 3rd package was delivered Thursday, Aug 11, and 4th package was delivered on Friday, August 12. Once I received the 2nd package, I noticed the 1st package was never delivered to my home or received. I call Nike customer service on Aug 10, to let them know I received the 2nd package but never received the 1st package that was suppose to be delivery on Aug. 5. I also requested a ***************** told me there is no supervisor available but they will escalate my issue to another department, which will call me asap to fix the issue. When I received the 3rd package on Aug 11, there was a item missing ************************ Fleece Pullover Hoodie Light Orewood Brown **** 3XL Style DA9818-104). I called Nike customer service again, to report the missing item on the 3rd shipment. I requested to speak to a supervisor but was told no supervisor are available to take my call. I also asked what is the status the 2nd package that I never received, was told they are working on the issue & will get back to me soon for either a replacement or a refund. For now, they could only give me a refund on the missing item from the 3rd package. Few hours later, I received an email from Nike telling me there is nothing they could do regarding my missing items. Since then, Nike won't respond to my emails or let me speak to a supervisor when call then. I still have not received a replacement or a refund on the missing items (package 2 & the missing sweater). We have always been loyal customer to **********************. always shopping at their stores or online. But when it comes to issues, Nike has HORRIBLE CUSTOMER ******************** & CLEARLY DOES NOT CARE ABOUT THEIR CUSTOMERS. NEVER AGAIN NIKE, JUST HORRIBLE!

  Business Response

  Date: 08/17/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by the delivery of your *********************** Fleece Pullover Hoodie. Per our email to you on 12/7/21, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. All returns will need to be checked in, inspected, and refunded after processed by the team at our warehouse. The results of our warehouse inspections can no longer be overridden or reevaluated. You will be updated via email once returns are processed. I recommend future returns of multiple items or high value be taken to a retail Nike location. You can confirm the refunds issued with a local Nike athlete, and your refund will be issued quicker than when you ship the return to our warehouse. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status as Nike is unable to further assist. However, as a one time courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $52.56.  Please allow 3-5 business days for your bank to process the return of funds. 
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17723262
  
  I am rejecting this response because:
  

  I never received the 2nd package that was suppose to be delivered to me on Aug 5, 2022. I already called *** and there is nothing I could do because I'm not the shipper. The shipper (Nike) is the only one could request investigation or a claim for reimbursement for missing package. There is no proof I received the package at all on Aug 5. where is the signature request I request from Nike to get when package(s) are send to my house? I made it clear to Nike, to make sure all future package request a signature upon arrival to my home. Nike is clearly leaving me with $222.32 (before tax) worth of items missing, where you can't even be 100% sure if the package was delivered to the right house or still lost in transit? This is nothing but Nike stealing money from me when I NEVER receive their product(s) i purchased. Nike is not leaving me no options at all! I can't even do a lost/missing claim with *** because I'm the receiver, not shipper which Nike is the Only one that could do a lost/missing package claim. I refuse to sit idle and accept me having a missing items which I purchased or have my money being taken by a billion dollars corporation without any compensation for it. This blatant wrong on Nike for taking my money for items i purchased from them and didn't get at all, refuse to do a investigation on a lost package which only they could do, and refuse to give me any compensation for my lost.
  

  Sincerely,

  ***************************
  

  Items missing from the 2nd package suppose was deliver on Aug 5, 2022 which we never received;
  

  Jordan Essentials
  $29.58 $60.00
  Men's Fleece Pants
  Gym Red
  Size 2XL
  Style DA9820-687
  
  Jordan Essentials
  $35.98 $60.00
  Men's Fleece Pants
  Black
  Size 2XL
  Style DA9820-010

  Jordan Essentials
  $29.58 $60.00
  Men's Fleece Pullover Hoodie
  Gym Red
  Size 3XL
  Style DA9818-687

  Jordan Essentials
  $29.58 $60.00
  Men's Fleece Pants
  Light Orewood Brown
  Size 2XL
  Style DA9820-104

  Nike ******** 9.5
  $41.60 $52.00
  Training Duffel Bag (Large, 95L)
  Black/Black/White
  One Size
  Style DO9193-010

  Jordan Air
  $28.00 $35.00
  Men's T-Shirt
  Carbon *******/Black/Black
  Size 3XL
  Style DM3182-09

  Jordan Air
  $28.00 $35.00
  Men's T-Shirt
  White/Black/Black
  Size 3XL
  Style DM3182-100

  Business Response

  Date: 08/29/2022

  Hi *******,
  Thank you for responding to our email.
  As a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $243.44. Please allow 3-5 business days for your bank to process the return of funds. Again, per our email to you on 12/7/21, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you.  For further assistance you will need to contact ********* about your shipments status.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike