Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  1000 Tanger Dr # 223 Locust Grove, GA 30248-3663

• 

  Nike Calhoun Factory Store

  455 Bellwood Road Ste 2 Calhoun, GA 30701

• 

  Nike Inc

  4010 W Boy Scout Blvd # 150 Tampa, FL 33607-5727

• 

  Nike Inc

  6326 S Halsted Chicago, IL 60636

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original online Order:C00940810775, received shoes different from pictures on app, and poor quality, agent let me do replacement Replacement :O2127936693, different from pictures,too, quality worse than first one, cant be wear Then I contact Nike. I want an explanation why I received is different from pictures. If this issue only happened to me? What about other customers who purchased this shoes. If only I have this issue, what I received? Fake? If other customers reported this issue, why Nike didnt corrected pictures? Supervisor ***** response me via email, 1) poor quality: I received two pairs flawed shoes.2) different from pictures:no one reported this issue, only me! Nike white shoes become yellow and crack is very common, especially the shoes manufactured a very long time. Then I replied *****: if nike white shoes become yellow and crack is very common, and absolutely nike knows it, why nike continue to sell this shoes to customers? She did not answer my question any more. When I chatted with agent ***** , he told me, actually other customers reported different from pictures issues(different from *****s explanation), after I asked: if Nike received so many customers reported this issue, why Nike continue to sell it, agent ***** blocked me on app. I cant use app so far. I chatted on website multiple times for block issue. No one help me to fix. I also emailed ***** about the block issue , she didnt reply email. So far I cant use app. After multiple times contact with Nike, only the option is let me to return it. But I want an explanation why I received two pairs are different from pictures? What I received? If they are fake shoes? Why two pairs qualify soooo poor, its hard to believe its a retail $110 Nike shoes! What Nike want to cover up? Actually Nike dont provide good quality product and good services to customers. It seems impossible to to get an reasonable explanation why what I received is different from what I purchased! Totally awful!

  Business Response

  Date: 08/17/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pairs of Nike Air *** 90 LTR Big Kids' Shoes. Taking a look at our records, I can confirm that the cracked swoosh is an intended feature and design of the shoe. As a one time courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $47.60.  Please allow 3-5 business days for your bank to process the return of funds. Also, We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17715035
  
  I am rejecting this response because:
  It seems Nike didnt answer any of my issues.
  First,If yellow and crack is design, why it doesnt match pictures on app and website? Is this deceiving consumers? And after I received original order, why the agent didnt told me this is design, let me do replacement?

  Second, Both pairs of shoes I received were of very poor quality.  It's hard to believe this is a $110 shoe.  Do nike have a quality inspection department?  These two pairs of shoes can be determined to be defective products.  It is no accident that I received two defective pairs in a row.  Why does Nike  sell defective shoes to customers?

  Third, so far Nike still blocked me on app. This is the notification:Your ability to send us messages has been suspended for violating our terms of service. Learn more https://go.nike.com/terms.en-us. What I said is violating Nike term? Why customers service has right to block customers for no reason? I contact Nike multiple times to solve the block issue. Every time the agent told me related department will email me and solve the block, but actually not! Why Nike refused to solve my block issue? What Nike want to cover up?
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/29/2022

  Hi *******,
  Thank you for responding to our email.
  We appreciate you as a member of the Nike community, and your passion for sport. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team. Also, I took a look on our end at your account and I did not see anything that would be preventing you from placing orders on Nike.com.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website offered the item with incorrect sizing and no indication of the mens/womens conversion. The Lebron Witness 6 shows only men's size not woman's is not disclosed anywhere on the website. When the order was placed and then this was realized an attempt to cancel was denied. i contacted the service center who was rude, refused to cancel the order and did not offer a solution other than to purchase the correct sizing. I am asking for a credit for the error.

  Business Response

  Date: 08/14/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused when ordering a pair of LeBron Witness 6 (Team) Basketball Shoes. As requested, I have cancelled your order for the size **** you originally ordered. Please note that the authorization, often reflected as a pending charge, will drop off from your account in **** business days. Also, unless a shoe on Nike.com is listed as a Women's shoe, the size listed will be in Men's sizing. If you wish to purchase a Men's shoe, it is a 1.5 size difference between Men's and Women's. For example, if you wish to purchase a size **** Women's shoe, you will need to place an order for that shoe in a Men's size 9.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order of ****** for three pairs of shoes on june 21 2022 and had to make a return. I used the shipping label provided by nike and dropped it off to the post office on july 18. The package has shown delivered since july 26, but i still have not gotten my refund yet. I have contacted nike about this and they keep on telling me to wait, and provide me no update. it has been almost a month since i dropped the package off. The order number is G10072824418 and the tracking number for the shipping return label is ****************.

  Business Response

  Date: 08/17/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from Nike, *** online July 22nd 2022. The item was shipped to me via Fed Ex. The item was marked as delivered by Fed Ex on 7/28/2022. I have cameras all around my property and Fed Ex never delivered a package to me that day as they state. I reached out to Fed Ex on 7/28 and they started an investigation. I followed up with Fed Ex on 8/2/2022 and they concluded the investigation and they stated the package was never delivered and the package was lost. Fed Ex opened a case for me as well. Fed Ex also stated that I cannot file a claim and that the shipper"Nike" needs to file a claim and follow the lost package procedure. Fed Ex stated Nike should be well aware of this procedure. I then called Nike on 4 occasions along with multiple emails and NIKE states they will not refund me. They keep saying that they will not provide curtfousey refunds. AGAIN i mentioned to them this is not a curtsey refund - this is direct from the carrier that the package is lost. NIKE WILL NOT REFUND MY MONEY AND THEY WILL NOT ANSWER AND OF CALLS OR EMAILS PERTAnING TO THIS. All the details are below. I am out $210.00 and nike as been unhelpful with no responses. This is *****.Nike Order #C009515066072 FED EX LOST PACKAGE Fed Ex Case # C76042313 Called 8/2 Fed Ex- shipper needs to file for lost package procedure TRACKING #************

  Business Response

  Date: 08/14/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of ****************** Men's Shoes. Taking a look at our records, I can see that your package was delivered to your front door on 7/26/22. Also, per our email to you on 9/17/21, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you.  For further assistance you will need to contact ********* about your shipments status. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $210. Please allow 3-5 business days for your bank to process the return of funds. Please note that we will not be providing courtesy refunds for lost or missing packages in the future.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17703243
  
  I am rejecting this response because:

  Hello:  Once again this is not a courteous refund.  What are you guys at Nike not understanding.  Are you even reading my messages?  I already contacted FED EX 4 different times and they opened a case which I have provided to you (C76042313).  The package was not delivered per fed ex, even though it says delivered, the package is LOST.  FED EX stated that I cannot file a claim and that the shipper needs to file the claim.  ONCE AGAIN you guys continue to ship fed ex and thats how my packages get lost.  These are not curteousy refunds.  What are you not understanding - they are lost packages.  If there is a lost package in the future I will once again reach out to BBB and my CC to solve this because NIKE still will not.  Its not my fault that Fed Ex does not deliver my packages to me.  I will look out for the $210.00 refund, but honestly this is not solving anything for the future because you still continue to give me such a hard time when I never even got my package.  I installed cameras everywhere for this reason and this reason only.  I would love for Nike or FED EX to show me where this package was deliverered to me because you guys are lying.  I have everything recored at all times in the street,driveway,2 front doors and garage.

  
  Thanks,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Nike regarding a shipment. They packaged one order in 5 parts. I received 4/5 shipments but shipment 2 of 5 per *** the contents were empty and *** discarded the empty box. They said they would notify the carrier(Nike). I reached out advised of this and requested a refund. A delivery attempt was never made and Nike should refund my money. Now they are refusing and making me pay basically ************************************************************ damaged in transit between NIKE and ***. Even on the tracking info it says this, no attempts were made to my home. So they are attempting to take advantage of me as a consumer AGAIN!

  Business Response

  Date: 08/14/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  Per our email to you on 5/10/22, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status. If you believe this may occur again in the future, we recommend contacting the carrier directly and requesting that your package is held at a shipping hub for you to pick up personally.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/14/2022

   
  Complaint: 17700740
  
  I am rejecting this response because:
  
  Again Nikes response to this makes no sense . I don't need to contact the carrier when I place an order. Nike should ship out everything in one shipment and this would mitigate the loss. In this situation how would contacting a shipper do anything when *** stated the box was missing the contents... How would this have prevented the issue when the problem intimated when Nike sent it and handed it off to ***..Sincerely,
  
  *************************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from Nike that I just recieved 30 minutes ago. When I recieved shoes, they looked worn. I called customer service for an fair exchange but was denied the exchange due to the shoe being out of stock. So the only other option was refund. I don't want a refund. I want my shoe. Your policy give a CHOICE to either exchange or refund. If I can't get the shoe I ordered then, give me the fair chance to get another same type shoe. No one offered me that. I am mad about not having my shoe. It's for kid and he is about to start school. With all of the stuff customers have to go through to get a shoe from Nike, this is not acceptable and I want this resolved with an exchange and not refund.

  Business Response

  Date: 08/14/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Dunk Low Retro Men's Shoes. Attached to this email, I have provided a pre-paid shipping label so you can send the shoes directly to me at Nike WHQ in *********, ******. Once I receive the shoes, I will search high and low for availability inventory so we can potentially replace your shoes. If we are unable to locate a new pair, we will process a full refund back to the original method of payment used on the order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/14/2022

   
  Complaint: 17700643
  
  I am rejecting this response because:
  
  I, as a customer know how hard it is to get an successful entry in on a very sought after shoe. We go through many losses before we get a SNKRS win on a shoe that we REALLY want and not just one that you guys have many stock of. The whole world complains about it but Nike CHOOSES to ignore the facts and really doesn't care about the customers. I don't want the money. If you don't have this actual shoe, then offer me a fair trade in, please. Thanks Sincerely,
  
  *************************

  Business Response

  Date: 08/25/2022

  Hi ******,
  Thank you for responding to our email.
  Unfortunately, we will not be able to facilitate an exchange for a product other than the pair of Nike Dunk Low Retro Men's Shoes. We may be able to replace the pair you received, but in order to do that you will need to use the pre-paid shipping label sent to you previously. Once we receive them, we will check our inventory and locate a new pair for you.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction is for ******* and occurred around May 26th. I am absolutely disgusted by the way Nike has treated me absolutely horribly. For starters, I ordered tons of items for my kids and when they arrived they smelled of foul odour. So I contacted Nike to ask if I can return my items and they accepted it. they denied me being able to return in store so I sent my items back through mail. Now according to the tracking it shows it was received by Nike on June 6th. Since then I have contacted numerous times and over the past 10 weeks they have over and over told me to keep waiting. I gave them so much of my time and patience, and they decided to treat me like a joke and now are denying my money back EVEN though I sent my items back. What started off as a positive situation where I wanted to buy my kids clothes for school, has turned into a case of Nike now having taking my products I bought AND the money I paid. I was fooled into thinking this is a company that acted rationally and ethically. However this does not seem the case, and the ONLY way for Nike to fix this situation is to give me my REFUND.

  Business Response

  Date: 08/17/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several online purchases and returned the items that I chose not to keep to the Nike Outlet store in *****, ** on August 6, 2022. There was one item that the sales clerk failed to scan. There was another clerk assisting her put the items away. I watched the clerk hang the item that was not scanned on a rack behind the counter. At the time I did not realize the clerk did not scan the item until later after reviewing my receipt. I called Nike on August 8th and spoke with a manager, ******* who informed me that he would have to review the stores camera to make sure the item wasnt scanned and call me back that afternoon. After not receiving a call back I called the store and spoke with a manager name Krishna. Before I could complete explaining the issue to her she stated that it takes 10 days for the refund to post. I tried explaining that my receipt did not indicate the item was scanned for the return. Instead of trying to assist she advised she would have ******* call me the next day. As of now I have not received a call. I understand the store might be busy. However, I am a customer as well that shops with ********************** on a regular basis. Please assist with having someone call me to resolve the issue.

  Business Response

  Date: 08/14/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the refund for your Nike Yoga Dri-FIT Women's Jumpsuit. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams. Also, taking a look at our records, I have verified that your refund requested was processed on 8/9/22.  Your original method of payment was refunded a total of $39.81. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shoes from Nike(Order # C00962395803) and the shipping address was incorrect. I attempted to change or cancel the order and Nike was not able to assist. They kept pushing me back to **** I contacted *** to try to resolve the issue and they said they were unable to fix it since Nike does not allow address changes or packages to be held at access points. At this point, my package is going to be sent to the wrong address and I have no idea what to do. I know my package will be stolen and Nike or *** refuse to do anything about it.

  Business Response

  Date: 08/14/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Air Force 1 Crater Flyknit Next Nature Men's Shoes. Once an order is placed, we are unable to modify the shipping address used. Because of this, we recommend that before confirming your order you double check and verify that all information is correct, especially the shipping address. If you place an order with the incorrect address, we suggest you contact the shipper directly and request that your package is held at one of their shipping hubs for you to personally pick up. Also, taking a look at our records, I can see that we were able to place a new order for you in order C00971397133 that is being sent to the correct address. Because of that, we will be unable to further assist with your original order at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on Nike.com on 730/2022 and minutes after the purchase I canceled the order because I realized that the wrong item was order. Instead of not charging the card Nike.com charged the card immediately so I contacted them beI needed the funds to purchase the correct order. I was told at first that the order was canceled so the funds were not taken however I let the representative know that the funds were in fact taken so I was then told that it would be 10 days even though the items were never sent to me. In the meantime I am also missing out on a promotion that expired on 8/7/2020. I contacted the financial institution and I was informed that Nike.com has not released the funds that they could not do anything until they do so. I contacted nike.com again on 8/8 explaining what the bank informed me and I was told that they did not take the money even though the account clearly shows the funds being taken by Nike.com and they refused to Cooperate.

  Business Response

  Date: 08/14/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. When the order was placed, we received an authorization from your credit card company for the amount of $181.36. We do not charge for our online orders until the product has shipped. Since the order was cancelled, we did not charge your account. You may still show an authorization hold on the account, but we processed the reversal on 7/31/22. Depending on your bank, this may take up to **** business days to be removed from your account. If you are still showing that authorization, please check with your bank.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike