Business Profile

Tire Dealers

Les Schwab Tire Center

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Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

173 total complaints in the last 3 years.
48 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came for brakes on vacation in April on the 20th I've been stuck in oregon since waiting for my rv to be fixed , after 7 or 8 times of trying at multiple locations . They Mads me drive it unsafe for 50 or more miles at a time , the last time it almost caught fire and needed fire department and tow . After they said they broke it but I pay to fix it , now I'm stuck , I can't pay , I offered in beginning to take money back , they insisted on more repairs . My rv is now stuck on abandoned lot with my family in it we are stuck for trusting them please help us
Business Response
Date: 08/03/2023
BBB Case ID ********
We regret that **************** had a negative experience with Les Schwab Tire Centers. We take customer reports seriously and work diligently to immediately address customer concerns.
*********************** ************************ will be in touch with **************** and will thoroughly investigate the claims made with your office.

Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, which will not help me as I'm not from Oregon nor do I have time for them to take their time on trying to fix my rv that they destroyed. I am on vacation now have to leave my rv behind just to get home.

Sincerely,

*************************
Initial Complaint
Date:07/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OnJuly 8th, I took my 2014 ******* Elantra into Les Schwab for brake replacement. I received the brake replacement and new tires. Upon leaving Les Schwab I was told that it was normal for brakes to be a "little loose" for the first few hundred miles and to take more time to stop until they are "seated". I noticed upon leaving that the breaks were soft and taking a little longer than normal to break, but had been reassured this was normal. On July 11th, I was driving home from work and my brake peddle went to the floor. The "emergency brake" light came on on the dash. My brakes were barely stopping the vehicle. I had to use my emergency brake and downshift in order to make it to the nearest Les Schwab. Upon arriving, I explained the situation. It was determined the the caliper piston was bad (which had just been installed). Unfortunately, they did not have the part in stock and it would have to wait to be fixed until the part came in. I had just gotten off a 12 hour night shift and needed to get *************. I had to uber home and arrange for pickup later. Ultimately, the brakes were fixed for a second time. The most concerning part is that when I called the corporate number to complain, I was told that "all parts are remanufactured and we use the best company there is. There is no way to know whether a part is good or bad until it is on the vehicle". When I asked how they could send customers away not knowing whether a part was "good or bad" on a vehicle, they stated that "every vehicle is test driven after brake completion". I sat in that store for hours and did not see one vehicle go for a "test drive" to ensure safety of potentially faulty parts that they were installing. Corporate stated that was not policy and that it would be looked into. However, I have not heard back. Les Schwab has openly admitted that they are installing potentially deadly car parts on vehicles and have no way of knowing so until the vehicle is brought back or an accident happens.
Business Response
Date: 07/18/2023
BBB Case ID ********
We regret the customer had a negative experience at the ***************** Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
*********************** Store Manager worked with ******************** to resolve the concerns raised with your office. Les Schwab believes ******************** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused ******************** and sincerely thank her for her patience.

Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:07/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Swapped/stole parts, over charged and work not completed. Brought my truck in for an alignment and to check out a speed wobble. Was told alignment wasnt the issue and that they would need to change a few front end parts to make it right. I agreed and scheduled an appointment. The next week dropped off the truck for what was going to be a one day fix, took them a day and half and was told to pick it up the next morning. Only to get there and they said they needed it another 34 hours, luckily I got dropped off 30 minutes from home... Got called later that first day saying that they broke a bolt getting it off(steering stabilizer bolt). Not fully understanding what was broken but needing the truck fixed I told them to replace it. For this they took a 3 month old upgraded Rancho steering stabilizer that I installed recently and replaced it with a basic bottom level shock, charged me $110 for the shock, it was a $30 part Assuming they broke it(not sure how, these are incredibly easy to take off and on) they should have replaced it with what was there and not charged me extra for their mistake and then not replace it with same/similar parts. My upgraded drag link was also installed at the same time the new stabilizer was a few months ago. I was told by the mechanics that it was destroyed in the 3 months(2,500 miles) of it being off alignment . Not sure what lower grade part they slapped in there but I can only assume not great. So the truck still wobbles at 60mph. 3 days after the work was completed and I paid $950, I find the stabilizer shock hanging out of the front of the vehicle with bolts missing.. So far Ive been able to get $215 and a Rancho shock back after lots of hassle. Even going to corporate they seem to not care, they told me they would be in touch with me a week ago. No word. *** told them Im not in the least bit satisfied being that I will now have to pay another shop to get it fixed. This in my opinion is a chop shop.
Business Response
Date: 07/31/2023
Les Schwab is currently investigating the customer's concerns and would like additional time to respond.
Customer Answer
Date: 07/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I *************** to investigate.
I would like to still talk with corporate over the phone as they seemed to have more questions, our schedules havent been aligned.

Sincerely,

*******************
Business Response
Date: 07/31/2023
BBB Case ID ********
We regret the customer had a negative experience at **********************. We take customer reports seriously and diligently work to immediately address customer concerns.
********************** is committed to providing the best customer service possible and would like to work with ************** to resolve the concerns raised with your office. If Mr. *********** contacts Les Schwabs **************** Representative, ***, directly at ************, he will attempt to resolve his concerns.

Customer Answer
Date: 08/01/2023
I never claimed this was resolved the business asked for more time and I granted that. The complaint shouldnt be closed.
Business Response
Date: 08/16/2023
BBB Case ID ********
We regret the customer had a negative experience at **********************. We take customer reports seriously and diligently work to immediately address customer concerns.
********************** is committed to providing the best customer service possible and would like to work with ************** to resolve the concerns raised with your office. If Mr. *********** contacts Les Schwabs **************** Representative, ***, directly at ************, he will attempt to resolve his concerns.

Customer Answer
Date: 09/26/2023
I gave Les Schwab ample opportunity to fix the issue. They told me to give them a chance to see the truck again so I rented a vehicle with my own money and gave them 2 1/2 weeks of time to get the truck into the shop and they never did. They actually ignored all of my calls and voicemails that I left at corporate office with ***. That is who I had been discussing our complaint with. I am still less than satisfied, if not, even more irritated that they have started to ignore me. I have decided to take the truck elsewhere to get the work complete and my complaint stays unresolved.
Business Response
Date: 10/05/2023
BBB Case ID ********
We are in receipt of additional communication. According to Les Schwabs records, ************** called and spoke to our **************** Representative, ***, on August 14, 2023 and informed *** that he is trying to get his vehicle into a different Les Schwab tire center but it was at the dealer with engine problems. He called to inform *** that he will try to get it into another Les Schwab location by the end of the month. To date, ************** has not done so. If **************** contacts any Les Schwab tire center, they will attempt to resolve the concerns raised with your office.

Customer Answer
Date: 10/10/2023

Complaint: 20308787

I am rejecting this response because:
I was told by *** that I would need to inform him which Les Schwab to use before going to that Les Schwab for the service in order for him to inform them what was going to be happening. I called multiple times and left voicemails for *** after the truck was out of the shop for engine repair. *** never responded so I did not ever have a chance to put the truck in the shop while I had a rental car.

Sincerely,

*******************
Business Response
Date: 10/20/2023
BBB Case ID ********
We are in receipt of additional communication. According to Les Schwabs records, ************** called and spoke to our **************** Representative, ***, on August 14, 2023 and informed *** that he is trying to get his vehicle into a different Les Schwab tire center but it was at the dealer with engine problems. He called to inform *** that he will try to get it into another Les Schwab location by the end of the month. To date, ************** has not done so. If ************** contacts any Les Schwab tire center, they will attempt to resolve the concerns raised with your office. ************** does not need *** to call ahead.
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had my alignment and rebalancing done at les Schwab in *********, **. I had vibrating steering wheel and I thought that was issue. But it wasnt the case so I evened going to ***** and they said my alignment was way off and had re do it and re do the balance. I had to pay again for the same issue at les Schwab and at Tesla. How can I get this issue corrected? I dont think that was right of getting charged when I had to get the issue resolved again. Also I waited more than 3 hours at the les Schwab.
Business Response
Date: 07/13/2023

BBB Case ID ********
We regret that ****************** had a negative experience with the ********************* Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
********************** is committed to providing the best customer service possible and would like to work with ****************** to resolve the concerns raised with your office. If Mr. ************* contacts Les Schwabs store manager, ******, directly at ************, he will attempt to resolve his concerns.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for a brake issue. They said new front brakes would solve it. Agreed. $560. Drove home. Almost crashed into my garage, twice. Issue we went in for was not solved and they want $671.99 more to solve the actual issue that they missed in the first place. This place is a joke.And they owe me $3 for my scooter ride there on my third trip in one day since I was tired of walking.**** is nice though.
Business Response
Date: 07/20/2023
BBB Case ID ********
We regret the customer had a negative experience at the ******** South 82nd Street, Oregon Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
*********************** Store Manager worked with ************** to resolve the concerns raised with your office. Les Schwab believes ************** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused ************** and sincerely thank her for her patience.
Customer Answer
Date: 08/14/2023
Hi there,

I'm emailing to update the BBB that a resolution has been completed in my Case ID ********, so the case outcome can be updated o Resolved.

Thank y'all so much!
---
*********************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to les schwab on Friday the 7th because of a rattling sound, they instead gave me new struts and said the car was safe to drive. Because of a misdiagnosis of the problem it continued and proceeded to becone worse so my car was brought back in on Monday the 10th where they found the bolt for one of the control arms was 8 threads loose, they were surprised I was able to drive my car because it put pressure on the back control arm and cracked it. Over the phone les schwab admitted that their machine loosened the bolt which caused the damage to my vehicle. When they told me the part I would need to fix my car I was told the wrong name so I had to keep calling until I was given the correct name of said part. And les schwab said they didn't check where the bolt was when I originally brought it in which caused my car to be unsafe when that was the reason my car was brought in the first place. Because les schwab didn't actually fully check my car before telling me it was safe to drive there could've been a terrible accident, instead of taking any accountability for not doing their job right the first time I was told I have to take my car to the dealership to fix the damage that was caused because les schwab misdiagnosed the issue and didn't do a full check of what could've caused the rattling sound when I originally brought my car in. I don't want this to happen again.
Business Response
Date: 07/13/2023
BBB Case ID ********
We regret the customer had a negative experience at the Toole, **** Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer concerns.
********************** is committed to providing the best customer service possible and would like to work with **************** to resolve the concerns raised with your office. If Ms. ************ contacts Les Schwabs **************** Representative, ***, directly at ************, he will attempt to resolve her concerns.
Initial Complaint
Date:07/06/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of ********************** previously. I totaled my car in April 2023 and purchased a new car in May 2023. Noticing a rumble, I had Les Schwab in *********, **, check my alignment. They notified me of cracks in the wheels and I had the worst one replaced then and there. I visited the Les Schwab location in **********, to replace the remaining 3 wheels in totality. The rumble did not go away. I took my car to another mechanic and was told all 3 of the tires replaced by ****** Les Schwab was defective. The tread is terribly uneven on brand new tires, all 3 were underfilled and set improperly for my *********** and one wheel was even missing a bolt! They just didn't finish it! While it's not a dangerous job, it's a sloppy one done by someone inexperienced with Volkswagens and shows a lack of quality testing on the tires themselves. I had previous incidents where I was double charged for unnecessary work, lied to by Les Schwab personnel, and made to wait 3x the expected time for simple work. A brake pad slipped on my previous car, but I was so unwilling to allow the same Les Schwab mechanic to touch my car I brought it to a different company to fix it. I should have learned my lesson * however, the St Helens Les Schwab did speedy, quality work. The Monroe Les Schwab fitted my car with 3 defective tires, did not set or align them properly, did not fill them properly, and forgot an entire bolt on one tire. After paying nearly $900.00, needless to say, I am disappointed and frustrated.
Business Response
Date: 07/13/2023
BBB Case **********
We regret the customer had a negative experience at the ****************** Les Schwab. We take customer reports seriously and diligently work to immediately address customer concerns.
********************** is committed to providing the best customer service possible and would like to work with ********************** to resolve the concerns raised with your office. If ********************** contacts store assistant manager, *******, directly at ************, he will attempt to resolve her concerns.

Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I will contact the business and see if we can resolve it internally.

Sincerely,

*******************************
Initial Complaint
Date:07/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own 328i *** 2016. Purchased tires at Kent ** 5/26/2018. Order # ***********. Had tires rotated at ******* ** Les Schwab. Traveling out of state, (************) I had problems with my tire. I needed to purchase 4 new tires. Apond removal 3 of my tires lug bolts were too tight and wheel lock keys broke. My wheel lock needed to be cut and beaten off to be able to remove my tires. I had to have all wheel locks removed to replace my tires. Work order # ***********. When it was time for rotation, ******* ** did not following a correct procedure or practice for over torturing nuts on my tires resulting into damaging of my Lug Nuts or may have caused an accident on the road.It was an all day problem, waiting for the repairs to be completed and we had to be stationary because of not living in this state. It was very inconvenient for my husband and I.
Business Response
Date: 07/20/2023
BBB Case ID ********
We regret that ********************* had a negative experience with the *******, ********** and *********, ********** Les Schwab Tire Centers. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, Mr. and ********************* brought their 2016 *** 528IA (vehicle) to the ******* tire center on September 20, 2020 for a complimentary flat repair and tire rotation. On June 5, 2023, almost three years and ****** miles later, they visited the Fairfield location to purchase four tires. While the tires were being installed the lock key broke in the lug bolt. Pursuant to the customers request, the wheel locks were removed at no charge.
Les Schwab apologizes for the inconvenience this caused the customers and would like to assure Mr. and ********************* Les Schwab is committed to providing the best products and service possible.
Initial Complaint
Date:06/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding Les Schwab on ***** in ******, Oregon. April 2023, purchased 4 new tires for $800, was told it would be done in a day or two- called a couple days later to be told the tires weren't even ordered, it took 4 different delays and 10 days later. This is a large work truck that seldom gets used; weeks later it was put to use and a terrible vibration/shake became apparent. Brought it back to Les Schwab only because the tires were just replaced- they quoted me $800 to fix the shocks and suspension and said they could do it same day (Friday) called me later to tell me they couldn't do it until Tuesday and more work needed to be done for just over $1000. The shake was NOT fixed. I called Les Schwab customer service and explained the situation and was told to take it to the Junction City location for further assistance. The junction city location notifies me my brake pads are nearly worn, the rims are ***** on two tires- one of which was just replaced by les schwab and the new tires WERE NOT balanced per policy and that two tires had bulging and warping. This poses a very dangerous situation to life and property should any of these components fail. Les Schwab failed to test drive after work, balance new tires, notify me of bad brakes and bulging tires and almost $2000 later and SEVERAL days of lost work and revenue, the issue is still not fixed. I have lost money, time, and posed an unknown danger to myself and those around me driving this truck in this condition- because Les Schwab failed to do their job. I do not believe the work preformed was necessary and now I have to spend more money to fix the issues that Les Schwab originally failed to notify me of.I am asking for a full refund at the very least.
Business Response
Date: 07/11/2023
BBB Case ID ********
We regret that **************** had a negative experience with ****************, Oregon Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, **************** purchased four new tires on April 26, 2023 and carried them out of the tire center. The tire center did not install the purchased tires on any vehicle.
On June 21, 2023, **************** brought his **** **** F350 (vehicle) to **************** tire center and informed the technician there was a clunk in the front end and a shake. The technician noticed immediately that the front shocks had no bushings in them, banging around and obviously not handling the vehicle at all. The technician phoned **************** and offered a quote for shocks, track bar bushing and an alignment. **************** authorized the purchase and installation. **************** picked up his vehicle four days later.
**************** then took his vehicle to our Member Dealer store in Junction City. The tire center technician took the wheels off and found that two of the new tires purchased at the ******* store, and installed by the customer himself, had been bolted up on the outside duals wheels, next to really old worn out tires. The technician rotated them around and rebalanced all of them and the vehicle drove better.
Soon after receiving a copy of this report, **** at **************** tire center phoned **************** in an attempt to resolve his concerns. **************** repeatedly used vulgar language with **** for several minutes and **** ultimately ended the call.
Although Les Schwab respectfully disagrees with the allegations in ****************** report, we would like to assure **************** that Les Schwab remains committed to providing the best service and products possible.
Customer Answer
Date: 07/16/2023

Complaint: 20232069

I am rejecting this response because:
The original problem was not properly identified when the tires were mounted on the rims, resulting in a service that was performed under guise it would fix the problem that was specifically brought in for. The second location managed to identify the issue due to the Eugenes locations lack of performance and fulfillment of the requested service. The manager called minutes before closing on a holiday weekend, and did not listen to my concerns about the service for which I ultimately wasted $1,000 on and have not gotten resolved.

Sincerely,

*************************
Business Response
Date: 08/03/2023
We are in receipt of ******************** addititoanl report. As Les Schwab's previous response states, **************** installed the tires himself. After receiving a copy of his BBB report our store manager phoned **************** in an attempt to resolve his concers but **************** repeatedly used vulgar language with **** for several minutes and the call had to be terminated.
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last month I asked for having to jump my car daily. Check battery trouble. Incompetent work led to replace battery. Which did not resolve my problem. Only after I went on a wild goose chase with diffrent vendors trying to fix the issue. Returned to les schwab and complained again. This time they found the real problem. But did not offer to fix it. Like the first time half assed their professionalism. I went through a week of h*** taking it to other vendors. But the manager did not care about that when I called him to try and work out my compmaint. He defended the Incompetent work have a nice day attitude. Blamed me for not asking to see proof of service claim. Its the customer fault from the guys claim to be customer orientated I had extra parts on my battery to try and help my issue. Extra nuts so they would not lossen up from virbration. Lead caps to make sure the terminals fit tight ensuring good charging. Tell me the service guy just ignored this effort. He must be hard headed or something. And none were returned to me. They rushed to judgement. Selling me the most expensive battery. Telling me my problem was resolved. Explaining to me we only check this check that fix what we consider. They refused to listen to me see what trouble I had or recognize my efforts to fix my problem. Sales over service. They should shut down their service department. Run a sales parts only business. Do trust these guys. Or else be prepared to pay the price of incompetent work.
Business Response
Date: 07/06/2023
BBB Case ID ********
We regret the customer had a negative experience with **********************.. ********************** prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
We were unable to locate ****************** as a customer. In order to complete a thorough investigation, we need more information such as tire center location where **************** had work performed and license plate number.

Customer Answer
Date: 07/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 07/21/2023

Complaint: 20212359

I am rejecting this response because: The information that was requested is the ******** ******** store located at ************************************************************* The vehicle is a **** jeep grand cherokee se license plate ADQ 484

Sincerely,

***************************
Business Response
Date: 08/04/2023
BBB Case ID ********
We regret that ****************** had a negative experience with the ********, ******** Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, ****************** brought his **** Jeep Grand Cherokee (vehicle) to the tire center for a battery check. ****************** was shown the battery test results which reflected a bad battery and agreed to have the new battery installed on May 18, 2023. Les Schwabs store manager, ****, informed ****************** there was an issue with the negative terminal connected to his old battery while trying to remove the terminal from the post. ****************** was brought in the bays and shown the issue they were experiencing and they let him know it would take a bit longer to complete the service. ****************** returned on June 15, 2023 for a battery check and the store found there was an issue with the positive battery cable and communicated that to the customer. Due to the design of the factory cable, and the fact we do not replace battery cables, the store recommended he take his vehicle to a full-service shop for repair.
********************** old battery was removed from the store a week after it was installed on the store's next battery order. **** said that ****************** called the store in July asking why the store won't fix the issue, and again, **** communicated that Les Schwab does not replace battery cables, and again recommended that he take the vehicle to a full-service shop.
Although Les Schwab respectfully disagrees with the allegations in his report, we would like to assure ****************** Les Schwab is committed to providing the best products and service possible.
Customer Answer
Date: 08/20/2023
You guys are so good at your game. Still putting the blame on me. I came to you for your professional service. And the best that you give to me is to ignore my complaint by insulting your service. Maybe you didn't read it correctly the first time.
I went to your business complained I was having to jump start my jeep everyday. Mentioned there was a strange problem from time to time. Always having to jump start the *********************** rep sounded like he knew what could be the trouble. He even said if it were a cable problem they wouldn't fix it. He never showed me any results. No battery test. No cable broken part. He showed me the cost of repair invoice. That's it.
At the time of payment. He says to me. The negative cable connector broke fixed it. I noticed on the bill he is charging me an installation fee. Battery test fee and minus on battery a test fee. So why didn't he put any thing down about the cable fix he did?o
And this sorry excuse of a manager. I blame him more than the service guy. A 256 dollar fee is more than a k25 charge. Why would I lie? I'm just the old fool paying .

Business Response
Date: 08/31/2023

BBB Case ID ********
We are in receipt of ******************** additional correspondence. As Les Schwabs previous response states, ****************** was shown the battery test results which reflected a bad battery and agreed to have the new battery installed on May 18, 2023. Les Schwabs store manager, ****, informed ****************** there was an issue with the negative terminal connected to his old battery while trying to remove the terminal from the post. ****************** was brought in the bays and shown the issue they were experiencing and they let him know it would take a bit longer to complete the service. ****************** returned on June 15, 2023 for a battery check and the store found there was an issue with the positive battery cable and communicated that to the customer. Due to the design of the factory cable, and the fact we do not replace battery cables, the store recommended he take his vehicle to a full-service shop for repair.
********************** old battery was removed from the store a week after it was installed on the store's next battery order. **** said that ****************** called the store in July asking why the store won't fix the issue, and again, **** communicated that Les Schwab does not replace battery cables, and again recommended that he take the vehicle to a full-service shop.
Although Les Schwab respectfully disagrees with the allegations in his report, we would like to assure ****************** Les Schwab is committed to providing the best products and service possible.
Customer Answer
Date: 09/02/2023

Complaint: 20212359

I am rejecting this response because: the store manager and the service mechanic have both provided false information in their defense. But let say it is true what they claim. That would mean they went against their ethical conduct. And they admit their incompetent professional behavior. If it is true. They should have sent me away refused to do bad work. Not sold me a battery I did not need. Defending their work. But no. They both decide to claim they showed me the test results before hand. That they Repaired battery connector telling me before hand. And I agreed. All is a big fat lie .
the service mechanic told me about the battery connector when he presented me the bill. He never showed me the broken connector. They want everyone to believe their story's. Like if I am just a big fat liar it's the customer fault. I will be surprised if the manager still has a job after this. The real problem is this. I am 61 years old. Older than both. And they don't know how to respect their elders. They behave like ***********************. It is disgusting. That store manager has got to go. Out of the company or back to manager training 101. Let me give you a taste of your own medicine.

Da I don't know boss. I did like you said but this old fool geezer just won't go away. Ok then have it your way. Butter me up with a couple of fix flat tires. Refuse to take any tips. I can be the sucker m*********** Laugh you ***** off. Shame on you two. Les Shewib and you work.

Sincerely,

***************************
Customer Answer
Date: 09/03/2023
Please understand me correctly. I have not will not provide any false information. While the store manager continues to insult me. By providing false information. I claim he is not interest in providing what they stand for. He was not there to verify the service mechanic tell me the battery connector had broke and he notified me right away. Nor was I shown a battery test result. In fact I gave the service the benefit of doubt. Just like the store manager is asking me to do so now. I made that mistake on my initial visit. Look where that got me. Along with many insults. Mea culpa. But I refuse to make that mistake with them now. If I could only get the respect they claim to be in offer. We would be done by now. Mr store manager. Are you listening?
Business Response
Date: 09/19/2023
BBB Case ID ********
We are in receipt of ******************** additional correspondence. ****************** provided no additional information to consider, as such, Les Schwab maintains that Les Schwab does not replace battery cables and recommends ****************** take the vehicle to a full-service shop.

Customer Answer
Date: 09/21/2023

Complaint: 20212359

I am rejecting this response because: there you have it . Now that they have my money for nothing. Now the recommend me to go elsewhere. Selling me a battery that I did not need. Exactly what I said. Bad business practice at Les Schwab ******** ********.

Sincerely,

***************************
Customer Answer
Date: 09/21/2023
Why is it so difficult to be understood? I complained of incompetent service. And felt taken advantage of. Being sold a very expensive battery. And in a subsequent response. I asked why didn't they simply direct me to a different service provider before selling to me that unnecessary very expensive battery? Now they have finally recommended me find a full service provider. They haven't even said sorry. They stand by their incompetent service. And ignore my complaint as if I cannot be heard or respected. Idk maybe they don't know how to read?
Customer Answer
Date: 09/28/2023
Thank you ****. Please post only unedited complaint. Or no complaint at all.

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