Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  712 Okoma Dr Omak, WA 98841-9593

• 

  Les Schwab Tire Center

  1408 Main St Lewiston, ID 83501-1907

• 

  Les Schwab Tire Center

  2002 S 1st St Yakima, WA 98903-2230

• 

  Les Schwab Tire Center

  1019 W Court St Pasco, WA 99301-4157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** Les Schwab tire center charged ** for a complete brake job in January of 2023. The brakes went completely out yesterday the 3 of May 2023. We took the vehicle back to the ***** Les Schwab and they charged for another complete brake job just 3 months later. No warranty on the previous work. After they did this second brake job, the brakes went out again within 12 hours. No brakes at all, almost got into a really bad accident. Took it to another brake shop only find out that the parts we were charged for at ***** Les Schwab were not on the car. They charged for new rotors, pads, and calipers. The calipers both leaked immediately and the front rotors were not new at all. They were old and chewed up, but Les Schwab stated they were new. ****, the manager of this Les Schwab told me to "fuck off." And refused to provide me with a customer service number to call. Additionally, my girlfriend went back into the Les Schwab where **** was rude to her in front of several customers. **** should not be a position to be in charge of any operations at any institution. He lied, he threatened my girlfriend, and they did not do the work that we were charged for and refuse to refund our money. I would not recommend Les Schwab establishments to anyone I know. I attached the invoice that was given, none of the work on the invoice was completed, I had to go have the brakes completely redone by another business.

  Business Response

  Date: 05/16/2023

  BBB Case ID ********
  We regret that ************** (aka ***************************) had a negative experience with the ***** and ********, **** Les Schwab Tire Centers. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ****** girlfriend, ****************, brought her 2016 ****** Crosstrek (vehicle) to the ***** tire center on May 3, 2023, and had a ********************** performed.  On May 4, 2023 they discovered brake fluid in the driveway and called the ******** tire center.  The ******** tire center technicians went to their residence and picked the vehicle up. They discovered the brake caliper failed and replaced it, free of charge, pursuant to Les Schwabs Best Brake Value Promise.  The technicians also washed the vehicle to ensure no brake fluid was on the vehicle. ************** contacted Les Schwabs customer service representative, ***, and became very angry, hostile and threatening with him.
  Although Les Schwab respectfully disagrees with the allegations in his report and are unwilling to resolve his concerns for what he asks, we like to assure Mr. *********** that we remain committed to providing the best service and products possible. 
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my brake replaced on 1/31/23 here. I noticed a loud clunking sound after they were replaced and had them look at the car again. After evaluating the car they told me that it was normal and the pads were shifting. The said it was because of the brake kit they used and there was nothing more they can do. I've had brakes changed many times over the last 30 years I've been driving and never had any brakes make this loud of a sound. I would like the brakes fixed like they were before they worked on the car. There is no way this clunking sound is normal. I've been a Les Schwab customer for many years and their lack of interest in resolving this issue is troubling and I will take my business elsewhere unless they remedy the situation.

  Business Response

  Date: 05/09/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the *********, ********** Les Schwab Tire Centers. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** store manager worked with ************** to resolve the concerns raised with your office. Les Schwab believes ************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ************** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate **** the store manager resolving the issue.  He went above and beyond to take care of the issue for **.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Les Schwab canby oregon charged me $906 for work I did not approve them to do. I went in for a grinding sound asked to have it evaluated and get estimate ONLY , Initially After evaluating my vehicle I was told the left rear brake shoe had Broke in half and needed replacement and that it was the cause of the sound I was hearing, prior to going in my vehicle drove straight and had no warning lights on dash. I went into this shop because they are one of my local businesses and literally steps away from my door. I believe in doing business locally. they did not have all parts in stock so couldnt give me quotes I agreed to let them keep the vehicle only if it was safely stored inside and locked up at all times especially if they needed to pull it out, I was told they would call me Monday morning with a quote and we would decide then in person what our next move would be regaurding everything. I agreed to leave the truck but I also told them I would never do just two brakes (rear) on an all wheel drive and that I would want all four brakes done at the same time as well as the parking brake. Returned Monday the 29th at 12:pm after no calls to a bill of $866, dash lights on and pulling hard to the right, dents on hood and left outside unlocked. total cost me $906+ after alignment and then losing a cap, they do not care about customer service and did NOT listen and even Called me a LIAR. Im done request full refund terrible customer service. They did work I did NOT approve of, way over priced, I was told by one employee that this store has a very poor work ethic, that no one knows what they are doing and that he has already quite twice before because of it . After they ordered the wrong caps for my tires twice I knew I was dealing with idiots.. I have worked in the sales / auto industry for over 30+ years my CSI always has been 100% , I believe in honest work, true morals and *********** customers are always right and happy!

  Business Response

  Date: 05/03/2023

  BBB Case ID ********
  We regret that ****************** had a negative experience with the Canby, Oregon Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ****************** brought his **** Cadillac Escalade (vehicle) to the tire center on March 27, 2023, and requested a complete brake service. The store diagnosed that his brakes appeared to have been replaced recently, and the pad material on the rear was falling apart. The store recommended ****************** take his vehicle back to the shop that did the work because it most likely has a warranty.  ****************** said he preferred to have the work done by Les Schwab because he trusts ** and he feels if he goes back to the other shop, it will just happen again. The customer was provided a quote, which he approved. He then inquired about having the parking brake shoes replaced as well. He was given the quote on the parking brake shoes which he approved of. The parts were not available until Monday, so he opted to leave the vehicle over the weekend. It was parked inside overnight. During business hours it was parked in the store parking lot.
  The Store Manager, *****, was standing next to his employee who provided ****************** with the quote, and was explaining it over the phone when he approved this service. They confirmed multiple times to do this work with the customer. ****************** was fully aware of the price and approved the service prior to the store technician doing any work. This service was paid for with cash and ****************** signed the invoice.
  The lights that are illuminated on the dash are completely unrelated to the brake service Les Schwab provided. After the service, there was a missing center wheel cap. The store ordered a new one which was slightly different, so he did not want it. The store ordered another one, which was identical to the other but the Cadillac logo was slightly smaller. The customer refused this one also. ***** then recommended he reach out directly to Cadillac and bring them the receipt for the replacement center wheel cap. ***** was more than happy to reimburse the funds. ****************** then began cursing at the store employees in a threatening manner. He was yelling and cursing at the administrative employees at the counter as well as other employees in the area. 
  Although Les Schwab respectfully disagrees with the allegations in his report and are unwilling to resolve his concerns for what he asks, we like to assure Mr. ************* that we remain committed to providing the best service and products possible. 
  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Les Schwab in ************ Oregon scammed me. They said they would perform a service and when I went to inspect the vehicle the service was never even done. If you look at their reviews online it is obvious they do this to other customers but since emailing the bbb is our best option nothing gets done about it and they go on taking advantage of their customers.

  Business Response

  Date: 05/02/2023

  BBB Case ID No. ********
  We regret the customer had a negative experience at the ******* City, Oregon  Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.
  ********************** is committed to providing the best customer service possible and would like to work with ************************** to resolve the concerns raised with your office. If Mr. ***************** contacts Les Schwabs assistant manager, *****, directly at ************, he will attempt to resolve his concerns.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am concerned that Les Schwab Tire uses a business model that makes unnecessary repairs for a large amount that doesn't fix the problem then the customer has to return to have the initial problem fixed for an additional bill when the second repair would have remedied the problem. I took my **** ****** Sentra in to Les Schwab ********************** **** because it's where I bought my new tires. I described to the supervisor ******** what the problem was bouncing up and down and when it hits a bump in the road it jumps sideways, it scared me. He took the car looked it over, and came back with two estimates one for ****** and the other for ******* I asked ******** if the one for ****** would fix the problem and he said it would! So they did the work replaced tie rods in the front end. I paid the ****** and I left. Well, I'm driving down the road and the car is bouncing slowly up and down it hits a small bump in the road and jumped sideways! The same thing I took the car in for, so I turned around and went back to ************************* says they well test drive it and call me. I get a call from another supervisor ********* says the struts are leaking really bad and yes it does jump sideways, so now I have to pay to have the struts replaced . I told *** they didn't fix the problem the 1st time for ****** and said it would,so *** says we won't charge for the alignment. This isn't right I didn't need that work done it's not what I went in there for. It had to be fixed I said alright, they did the work that bill was ****** it was fixed finally! I'm still out ****** for something I didn't go in there for in the first place. I am asking for a refund of ******.

  Business Response

  Date: 04/28/2023

  BBB Case ID ********
  We regret that *********** had a negative experience with the *****************************., ****** Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ************ brought her **** ****** Sentra (vehicle) to the tire center on March 23, 2023 and informed the tire center technician the vehicle was bouncing up and down and when it hits a bump in the road it jumps sideways. The technician inspected the vehicle and recommended new tie rod ends and replacing all four struts. He provided two quotes, one for each service, and explained the tie rod ends would be the priority at the time due to the condition they were currently in. He also explained if the tie rod ends werent replaced it could be a potential safety issue in the event of a failure. Once the tie rod ends were replaced, the struts could be replaced and an alignment performed, which is required after replacing struts. Without the tie rod ends being replaced, the alignment could not be performed. Therefore, the replacement of the tie rods was necessary in order to replace the struts. 
  On March 24, 2023, ****************** returned to the tire center and authorized the tie rod end replacement and 4-wheel alignment and no further work was performed at that time. It was believed that ****************** was replacing only tie tie rod ends and returning at a later date for the struts. 
  ************ returned on March ******************************************************* ******** vehicle drove fine and the store manager believed she was satisfied with the results.
  All of the work performed was required to fix the issues with Ms. ***** vehicle. Although Les Schwab respectfully disagrees with the allegations made in Ms. ***** report and are unwilling to resolve her concerns for what she asks, we would like to assure her that we remain committed to providing the best service and products possible.
  
  

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19958611
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 05/07/2023

  Simply put,I was told the estimate for ****** would fix the problem,it didn't. All he said was when you're ready come back and we will do the struts,no mention of safety or anything else. I took  it back within the hour and *** the other supervisor test drove it and said  the struts were leaking badly and yes it was jumping sideways. I had the rear struts replaced,it fixed the problem another ******

  Business Response

  Date: 05/11/2023

  BBB Case ID ********
  We regret that *********** had a negative experience with the *****************************., ****** Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ************ brought her **** ****** Sentra (vehicle) to the tire center on March 23, 2023 and informed the tire center technician the vehicle was bouncing up and down and when it hits a bump in the road it jumps sideways. The technician inspected the vehicle and recommended new tie rod ends and replacing all four struts. He provided two quotes, one for each service, and explained the tie rod ends would be the priority at the time due to the condition they were currently in. He also explained if the tie rod ends werent replaced it could be a potential safety issue in the event of a failure. Once the tie rod ends were replaced, the struts could be replaced and an alignment performed, which is required after replacing struts. Without the tie rod ends being replaced, the alignment could not be performed. Therefore, the replacement of the tie rods was necessary in order to replace the struts. 
  On March 24, 2023, ****************** returned to the tire center and authorized the tie rod end replacement and 4-wheel alignment and no further work was performed at that time. It was believed that ****************** was replacing only tie tie rod ends and returning at a later date for the struts. 
  ************ returned on March ******************************************************* ******** vehicle drove fine and the store manager believed she was satisfied with the results.
  All of the work performed was required to fix the issues with Ms. ***** vehicle. Although Les Schwab respectfully disagrees with the allegations made in Ms. ***** report and are unwilling to resolve her concerns for what she asks, we would like to assure her that we remain committed to providing the best service and products possible.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Les Schwab customer in excess of 25 years. After responding to a notice to have my tires rotated, I requested a normal brake inspection to schedule preventive maintenance. The customer service agent presented me with an estimate of $244 dollars and I asked to have the work scheduled. Another associate told him the quote was wrong and adjusted the basic work to $444. I asked him to schedule the work. He started to schedule before indicating he would have to call me to schedule the work. After an extended period without a call, I responded to a customer service survey to indicate my displeasure with the failure to follow through with the appointment. The manager responded with an apology and 10% off certificate for my "next" service. As my time allowed, I scheduled the service at another location and was told the quote was actually lower that the original quote. I took my vehicle in and after the completion of the service I was charged way more than the original quote. I protested the charge and the rude associate printed out several quotes I had not seen to support the charge. As per my complaint to the company, there was no communications from anyone; therefore the complaint. I was not inclined to argue so I asked if he could apply the 10% discount certificate that was issued. He indicated they did not have discount certificates. I pulled it up on my phone and he grabbed my phone saying rudely "let me see that." The agent stunned me while uttering under his breath "stupid n____." He then presented the unchanged invoice with the note "10% of your next visit." This indeed was my next visit as per the certificate. Additionally, I decided I would not be returning for additional services after the treatment I received so there would be no next visit. Les Schwab associates have never been so rude; however, the level this associate took it to was unacceptable. I am requesting that the initial quote be honored along with the promised 10% discount. ******************

  Business Response

  Date: 04/21/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the *********** and ****** 6th Ave., Washington Les Schwab Tire Centers. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** **************** Representative worked with ****************** to resolve the concerns raised with your office. Les Schwab believes ****************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ****************** and sincerely thank him for his patience.
  
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a matching set of 4 tires, NEW, installed which included a warranty that covered road hazard such s an object in the road or nails, screws etc.Well I got a nail in my tire while still under full warranty. Tire was losing air and was dangerous to drive. Took it in and they told me to drive it away with the nail still in it and still leaking. They would get a replacement tire in 2 days, BUT it would be a different brand making my SET mismatch AND I need to pay 50% of the tire cost, plus more taxes. I want them to refund my entire transaction and take their product back so I can purchase from a seller that honors their advertised warranty and to warn other consumers that the warranty is not honored.

  Business Response

  Date: 04/18/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the ********, ********** Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** **************** Representative and Store Manager worked with ****************** to resolve the concerns raised with your office. Les Schwab believes ****************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ****************** and sincerely thank her for her patience.
  
  

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2020 Les Schwab performed a service on **** **** f350, I purchased this same vehicle on January 1st 2021. I had to have the vehicle inspected due to some issues with the front end of the vehicle, I was informed at that time that the part Les Schwab had used had failed and needed to be replaced. I declined to have it done due to being concerned about Les Schwab denying liability for the part. I contacted Les Schwab at least 3 dozen times trying to resolve this issue, at that point there had been less than **** miles on that part. I was told if I did not fix the issue it would cause additional damages. While attempting to deal with les Schwab the damage continued to worsen. In I believe August of 2022 the damage caused the breakdown of the vehicle and I had to have the work completed, there was almost $8,000 worth of damage done at this point. I have filled a claim against Les Schwab which they denied stating since I was not the original purchaser they would not take liability for the damage. However it has been verified by outside technicians that the part was defective !!! It failed in less than **** miles. ** the warranty paperwork it starts under (limited warranty) that services are only covered for original purchaser, however it later states that all parts have a 12 month warranty and does not state anything about an original purchaser. Either way they completed the service with parts from there own manufacturer, as an implied warranty I have every right to expect that the part they installed on an **** lb truck would be safe and in working order for at least some period of time. It was not and has not been safe or lasted any time at all.Continuing to refuse to fix the problem they caused, making my vehicle unsafe and inoperable I believe they are also liable for the additional damages caused by the defective part. I contacted them like I stated, 3 dozen times or more trying to remedy this situation either getting no return call or denied claims.

  Business Response

  Date: 04/21/2023

  BBB Case ID ********
  We regret that ***************** had a negative experience with the Sweet Home, Oregon Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  *********************** ************************ (RSD) received a claim from ****************** and conducted a thorough investigation.  According to Les Schwabs records, in January, 2021 ****************** purchased a used 2006 **** F350 (vehicle) from a private party who is a customer of **********************. That customer provided numerous ********************** receipts to *******************  In August, 2022 the vehicle began having mechanical issues and ****************** had her vehicle inspected by S and M Auto Repair. The mechanic informed ****************** the parts Les Schwab installed when the previous owners had the vehicle were defective.  In a letter provided to Les Schwab by the owner of S and M, *******, he informed ****************** that the parts were failing and if not fixed immediately there was a possibility of more damage. ****************** had no further work performed by S and M.
  In February 2023, ****************** brought her vehicle to the Sweet Home Les Schwab tire center and showed them the invoice she had in her possession from the previous owners and claimed the part installed was faulty and wanted the tire center to honor the warranty and replace the part and repair the vehicle. ****************** was informed that Les Schwabs warranty does not transfer from owner to owner and ****************** would have to pay for the repair. ****************** left with no work performed. 
  In March, 2023, ****************** presented a repair bill from S and M Auto Repair in the amount of $7,539.77 to RSD and requested a full reimbursement. RSD also informed ****************** Les Schwabs warranties do not transfer from owner to owner and denied her claim.
  Les Schwab apologizes for the inconvenience this may have caused ******************; however, we are unable to resolve her concerns in the manner requested. We assure her that we remain committed to providing the best service and products possible. 
  
  

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19935795
  
  I am rejecting this response because:

  first of all I'm going to correct your incorrect statements, perhaps you should have a long conversation with whom ever is your "investigator" because they are either making A LOT of false statements intentionally or they're not doing there job properly.

  First my vehicle is a **** **** F350 not a 2006.

  Second I have NEVER taken my vehicle to ANY les Schwab locations, let alone a sweet home location.

  Third I purchased my vehicle on January 1st 2021, by April of 2021 with less than **** miles out on the vehicle since the installation by Les Schwab of the part in question, I was having problems with the front end of the truck.

  Fourth I took my vehicle to be inspected in April 2021 had no work done on the vehicle at that time due to the part that was installed by Les Schwab being defective. So I attempted to contact Les Schwab on numerous occasions. I can provide phone records to attest to that fact as well. After several failed attempts to contact anyone higher up than a store manager, I had no option but to continue operating the vehicle it was purchased to be used to run my business and I didn't have any choice but to do so. If I had stopped running my business until someone from your company contacted me I would have lost $60,000+ and I'm not willing to loose that kind of money or damage the reputation of my business while awaiting someone in your company to properly do there job.

  Fifth I had at one point spoken on the phone with the manager of the ********* ****** location, he wanted me to bring the vehicle in to be inspected, however he wanted me to pay for it. Now why would I want you to pay your company to complete any work on my vehicle when you've already screwed it up ? Also he wanted the vehicle left for at the very least one day and I had customers already scheduled and needed to try and reschedule them before I could do this.

  Finally approximately a week after working with this manager the truck broke, the tie rod end (which you had replaced) had caused sever enough damage to the front end it was no longer drivable. At that time and per all of the invoices I provided, as well as the invoices and letter I provided from the shop I had the work completed at. In October of 2022 I had no other option but to have all of the damage fixed the damage that was caused by the defective part your company installed.

  I have NEVER taken my vehicle to any Les Schwab locations and demanded anything, that is a defamatory statement and I will not tolerate such lies. I also will not tolerate the attempted attack on my character or on the truth which can be proven many times over just by reading and looking at the invoices. Your company is at fault for all the damages that have occured with this vehicle.

  It appears I am not the only person to have the same exact issue with your company, I however will not tolerate your sorry excuse for a defense, once again I give you the final option of reimbursing me for the work I have had done to the vehicle and the wages I have lost because of your company or I will seek legal advice. If this has been my child's car I would not rest until you were held responsible. Your companies refusal to fix there own mistake could have been a very deadly choice if things had gone differently, this is an ***** pound truck and the damage it could have done to someone had there been an accident would be monumental, the lawsuits that would ensue had that occurred would have been detrimental to the integrity of Les Schwab and financially disastrous. Luckily I'm only asking to be compensated for the damage your company caused by being negligent and refusing to fix there mistake. Which is a small fraction of what I should be asking for. 

  Once again I give one last chance for you to rectify the situation, perhaps you should have someone else "investigate" this incident so that your not being told intentional lies. I can also prove exactly where I was the entire month of February I can account for every single day and am more than willing to do so, your "investigator" is either a liar or is looking at the wrong person and vehicle all the way around. Again my vehicle is a **** not a 2006 so that makes it pretty obvious that your wrong from the start. Also i woukd like to point out I was not provided with as you say "a bunch" of invoices from the prior owner. I was provided with 2 invoices from the prior owner. Once again another fabrication made by your company. Get your stories straight or I'll get a lawyer.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/27/2023

  BBB Case ID ********
  We are in receipt of ********************** additional response. Les Schwab reiterates that warranties do not transfer from owner to owner and ****************** would be required to pay for any necessary repair invoices after purchasing the vehicle.
  
  

  Business Response

  Date: 04/27/2023

  BBB Case ID ********
  We are in receipt of ********************** additional response. Les Schwab reiterates that warranties do not transfer from owner to owner and ****************** would be required to pay for any necessary repair invoices after purchasing the vehicle.
  
  

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19935795
  
  I am rejecting this response because: it does not matter if you transfer the warranty or not !! The part YOUR COMPANY INSTALLED ON MY VEHICLE WAS DEFECTIVE ! I have given all of the time and more than ample opportunities for you to rectify the situation. I have provided all avenues of proof that will be needed ina ***** of law that being said I'll see you in ***** !!! 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting help in getting a return of tax paid to ***************** for a set of tire chains. The money is not large, but I don't think I have been treated honestly and fairly.I live in southern Oregon and was visiting my son in ****, ********** last November. The weather report for my return trip on Highway 5 was not good and there was a fair probability of needing chains. I actually have chains for my car but had forgotten to bring them as the roads to Napa were clear on my way down. While looking for chains for my return trip, I was happy to find the Les Schwab ad that indicated that I could get a full refund in the Spring if I did not use the chains. As luck would have it, I did not need to use the chains. So, last week I returned the chains to my local Les Schwab store only to be denied a refund on my tax paid to the **** ********** store. I emailed Les Schwab corporate and received the attached email reply also denying my refund of tax. I have included a copy of Les Schwab"s written policy of "full" refund at "any" Les Schwab store (my ******* store did advise me that I could get my tax back if I returned the chains to the Napa store). I have also included copies of my original invoice, the return receipt, and the email from Les Schwab corporate.

  Customer Answer

  Date: 04/12/2023

  Here are the attachments referenced in my complaint.

  Business Response

  Date: 04/28/2023

  BBB Case ID ********
  We regret that ******************** had a negative experience with the *******, Oregon Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  *********************** **************** Representatives and Store Manager worked with ******************** to resolve the concerns raised with your office. Les Schwab believes ******************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ******************** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It is satisfactory to me...........but I have serious doubts about the veracity of the attached email that I received from Les Schwab. I don't believe this issue would have been resolved without the help of the BBB. In addition, their email states that a credit is "ready to go for me" at the store. In actuality, there was no credit waiting for me and I had to ask for the Manager before they agreed to refund the disputed amount.

  Thanks for your help.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A FRIEND OF MINE TAKE MY CAR IN FOR TIRES LITTLE DID I KNOW SHE WAS GOING TO ABANDON MY VEHICLE THERE AND LEAVE ME WITH A BILL ...I DID NOT HAVE MONEY FOR THE REPAIR SO I ASKED THAT MY OLD TIRES BE PUT BACK ON ...THEY DID DO THAT...WHEN THEY WERE DONE THEY PROCEEDED TO PLAY GAMES WHEN I SENT MY ********************* IN TO PICK MY CAR UP ***** TURNED DOWN EVEN THOUGH HE HAS POWER OF ********* OVER MY WHILE IM IN HEART SURGERY IN **********...EVERYDAY HE HAS ATTEMPTED TO GO IN THEY GIVING HIM NEW STORIES EVERY TIME AND REASON WHY HE CANT TAKE POSSSESSION OF THE VEHICLE...I WANT MY CAR I WANT MY NEPHEW TO BE THE ONE TO RETRIEVE IT ILL WILL BE DEALING WITH THIS MEDICAL ISSUE FOR THE NEXT 2 MONTHS ITS CRITICAL....

  Business Response

  Date: 03/27/2023

  In order to conduct an investigation, we need more information such as license plate number and the tire ********************** location in question.

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, ITS AT ********** LOCATION 
  
  *****************