Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  712 Okoma Dr Omak, WA 98841-9593

• 

  Les Schwab Tire Center

  1408 Main St Lewiston, ID 83501-1907

• 

  Les Schwab Tire Center

  2002 S 1st St Yakima, WA 98903-2230

• 

  Les Schwab Tire Center

  1019 W Court St Pasco, WA 99301-4157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In approximately August of 2022, went to ******** location to have a nail removal. Watched worker performing service through the window, seemed upset. Next morning, same tire is flat, nail still in tire. Had to fill with air each morning, went to ********** 4 days later to have the actual work done on the tire. Showed me nail still in tire. Same Columbia location in August, right front tire tread wearing faster than other tires. Was told pre-alignment check is free. Charged me $110 for an alignment I did not need, before and after printout numbers are almost identical and the only number to change at all would have no effect on tire wear according to manager at Broadway location. Went to ****** location January to have another s**** removed. Shared with store manager all my prior experiences, he checked the continued slow leak from the tire that had not actually been serviced at Columbia location, stated that not everyone is honest and to go speak to store manager at Columbia about being charged for service I didn't need. Slow leak at this moment appears to have been repaired at ****** location. However, left ****** location with s**** still in tire... Went to ******* location 2 days later, shared all previous experiences with them. Allowed me to inspect the tires while they repaired the s**** Found that NO PRIOR WORK had been done on any tires as the only plug was from the work being done right then. Gentleman who worked on my tire stated the s**** had "been in there for a while". Called *** at *************************** told me not to speak while he was speaking and that he wouldn't answer my questions. Was ridiculous and would not survive that attitude in any reputable customer service position. Absolutely NO solution offered at corporate customer service, except to return to location that has twice swindled me to ask for refund......

  Business Response

  Date: 01/25/2023

  BBB Case ID No. ********
  We regret the customer had a negative experience at the ******* and ********, Oregon Les Schwab tire centers.  We take customer reports seriously and diligently work to immediately address customer concerns.
  ********************** is committed to providing the best customer service possible and would like to work with ****************** to resolve the concerns raised with your office. If ****************** contacts Les Schwabs **************** Representative, ***, directly at ************ he will attempt to resolve his concerns.
  
  

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my complaint involves me having an estimate done on what was wrong with my front end on my truck they diagnosed it they told me what was wrong I paid their money to fix it they failed to mention my lower ball joints were bad which now ate up my brand new tires I had bought in from them I go so not only am I out those tires I have to redo the whole front end again because the ball joints on the top floor went out these guys were supposed to figure out what was wrong with it let me know so I can pay for it and have it done right now that I got a half a** job done I have to redo everything not impressed will never go to these people ever again they are thieves

  Business Response

  Date: 01/20/2023

  BBB Case ID No. ********
  We regret the customer had a negative experience at the *****, Idaho Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.
  ********************** is committed to providing the best customer service possible and would like to work with ******************** to resolve the concerns raised with your office. If ******************** contacts Les Schwabs **************** Representative, ***, directly at ************ he will attempt to resolve his concerns.
  
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came in with a nail on tire. Waited 2 hrs before my car was touched. Later on they told me my tire was totally damaged by their machine. As a result I had to replace all 4 tires together ** it's AWD. They also said they would pay for only one tire therefore I was left to pay over 800 for a problem they caused. I sent a message to their headquarters but no one reached out to me.

  Business Response

  Date: 01/10/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the **********, ********** Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** Store Manager and **************** Representative worked with ************** to resolve the concerns raised with your office. Les Schwab believes ************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ************** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ID Theft ***********: Police Report Bellevue PD You reported someone went to the Les Schwab in ******** on April 12th, opened a line of credit using your identity, and used that line of credit to purchase new tires.Les Schwab confirmed someone opened a line of credit using your information on April 12th, purchased tires, and had tires installed on a silver **** ******** E320.The license plate for the car the person provided to Les Schwab was Washington license plate *******. That license plate is not registered to a silver **** ******** E320 but rather black ********************************************* ********.A check of ********** **************** of ********* records indicates you happen to own a silver **** ******** E320 with license plate *******, one digit off from the license plate in *********************** records.Your ******** hadnt been reported stolen on the date the account was opened in your name at Les Schwab.Les Schwab has refused to accept responsibility and I will be suing if not resolved by end of month. Les Schwab has even submitted me to collections, even after being notified of the fraud.

  Business Response

  Date: 01/12/2023

  We regret ****************** had a negative experience at the ********, **********, Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  
  According to *********************** records, and in a conversation with the Detective assigned to this fraud case, Les Schwab does not believe this to be a fraudulent account and has appropriately been assigned to a third party collection agency.
  
  Les Schwab would like to assure ****************** that we remain committed to providing the best service and products possible.
  

  
  

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This situation specifically occured back between 06/2021 and 07/21. At the time I was having my Cadillac Escalade worked on and during this time i ended up paying $2,580. My complaint that I have is the fact that even after spending way more than anticipated being that i had several things that needed to be worked and fix that i truthfully ask to bring to par as far as at lease safety level. While this car stood over night on several occasions my car happen to be robbed for its starter and torn from down underneath my entire truck. When it arrived to the store it was verified that the one working on the car at the time was able to verify the car had turned on and off several times i believe specifically said about 3 times but by the fourth time he attempted to turn the car on to bleed the breaks he stated he was able to get the car to turn on. It got towed to cadillac dealership where they conducted a diagnostic which later determined that in fact the starter was literally torn out from underneath the entire truck. ******** took no responsibility for it and didn't mention the situation once. I later figured out how to once a2nd for all file a claim which is what i currently doing as of now.This main complaint will be to recover at the very least the amount that I spent So roughly I will take ******* Then i will just leave this situation at that and leave it alone. unfortunately the mechanical still had several issues that it caused my car overall till this day

  Business Response

  Date: 01/06/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the ********************** Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.
  *********************** ************************ ***** Services) received your report filed by Ms. ************** and will investigate her claims. Risk Services will work directly with Ms. ************** in an attempt to resolve her concerns.
  
  

  Customer Answer

  Date: 01/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Crystal De La ****

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I presented a **** f150 4x4 that needed brakes, caliper and rotors replaced. After getting the truck back the driver front rotor experienced the exact same wear condition. I brought it back and an employee told me he had to tighten up a bearing. That same day my flex lines for the braking system started leaking (gushing) brake fluid. I brought the truck back to them and they say the lines are old an worn and that they want around $300.00 to fix them. The lines are old but are still in a very pliable and good condition.

  Business Response

  Date: 01/06/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the Beaverton ****** Road Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** Store Manager worked to resolve the concerns raised with your office. Les Schwab believes ****************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ****************** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been to the Les Schwab Tire Center in ******** ** several times recently to get my tires rotated. I have been blown off by the woman that works the counter, I've tried to make an appointment but she won't make an appointment. She says the only way is to leave the truck there all day. I was forced to take my truck else where to get the tires rotated. I want to be reimbursed for the tire rotation. I have bought ***************** tires for many years. If I can't get my tires rotated and flats fixed the next set of tires I get will be from ****** Tires in ********. I've spoke to the people at ****** Tires and they said they will rotate my tires and fix my flats all I have to do is stop by and they will work me in. It cost me $23.77 to get my tires rotated at *********************** Chevrolet.

  Business Response

  Date: 01/10/2023

  BBB Case ID No. ********
  We regret the customer had a negative experience at the ********, ********** Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.
  ********************** is committed to providing the best customer service possible and would like to work with Mr. ****** to resolve the concerns raised with your office. If ****************** contacts Store Manager, *******, directly at ************ he will attempt to resolve his concerns.
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov.28, 2022 I called ******************* to make an appointment to purchase 4 new tires and front end alignment for my 2018 truck and was told that it is first come first serve. The next day I walk into the office around 10 am And was told by the girl that knows nothing about tires they are busy and it should be about 5 hours before my truck is worked on. After 7 hours of watching other people Coming in and getting worked on I finally had enough! I went into the office and demanded my keys. That's when I was told that they do appointments first and walk ins in between. I tried to make an appointment and was told no appointments. I will not go into a business spend $2000. and be treated like a idiot. As for those girls working at the desk they need to be educated or FIRED because they know nothing about tires.

  Business Response

  Date: 12/08/2022

  BBB Case ID ********
  We regret **************** had a negative experience at the ****************, Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, at the time **************** called the tire center to make an appointment, the tire centers next available appointment was a couple of weeks out due to inclement weather in the area. The next day, **************** brought her vehicle to the tire center to have all four tires replaced. **************** was informed that the technician could get her vehicle in upon completion of the customers vehicles who had appointments (appointments that had been made weeks before). The tire center admin informed **************** that she would be happy to make an appointment for **************** to come in at the next available appointment time or she could wait that day until the tire center completed work on the customers vehicles with appointments. **************** refused to wait and left the tire center without any work performed. Upon learning of this report, Les Schwabs store assistant manager contacted **************** in an attempt to resolve the concerns raised with your office but she was not interested.
  Les Schwab would like to assure **************** that we remain committed to providing the best service and products possible.
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the end of April 2022, I had purchased a set of new tires for my Rav4 2017.It has been just over 6 months (**** miles driven), and these tires having persistent problems with pressure leaks on all four tires.I have been to Les Schwab many times since trying to repair and understand what's wrong with those tires and to no avail. Les Schwab would not honor warranty. What a lie. Please, honor your warranty and replace the tires before I start my further investigation and file more complaints against LS.

  Business Response

  Date: 12/09/2022

  BBB Case ID ********
  We regret **************************************** had a negative experience at the Beaverton, Oregon, Les Schwab Tire Center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, **************************************** brought her 2017 ****** Rav4 (vehicle) to the tire center on August 25, 2022 and informed the technician the **** light was on in the vehicles dash. The technician servicing the vehicle found there were 3 screws in the right rear tire. The technician performed the flat repair, free of charge. On September 12, 2022,  **************************************** brought her vehicle back to the tire center with a flat tire. The technician discovered a nail in the right rear tire and repaired it, again free of charge pursuant to Les Schwabs Best Tire Value Promise (warranty).
  Although Les Schwab respectfully disagrees with the allegations in her report, we would like to assure **************************************** that we remain committed to providing the best service and products possible.
  
  

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18405058
  
  I am rejecting this response because:

  I brought my ****** Rav4 with a low tire pressure warning light 9n around November 14th, 2022 and LS determined that all 4 tires had a low pressure, which none of it was addressed.  Instead, LS had performed a seasonal tire changeover for winter tires and all 4 faulty  summer tires were given back to me.

  The 4 summer tires are supposed to be covered by a LS warranty which is not honored.
  
  Sincerely,

  
  
  *******************************************************

  Business Response

  Date: 12/28/2022

  BBB Case ID  ********
  We are in receipt of Ms. ******************* additional information. According to Les Schwabs records, **************************************** did bring her vehicle to the tire center on November 12, 2022, which was not addressed in her previous report, to have a seasonal switch (winter changeover). The technician working to perform the changeover noted the tire pressure when the vehicle arrived was between 24 and 29 PSI and the **** light was not on. The average tire pressure for that vehicle is ***************************************** air pressure, especially during colder weather. The winter changeover was performed entirely free of charge as a customer service gesture. 
  Although Les Schwab respectfully disagrees with the allegations in her report, we would like to assure  **************************************** that we remain committed to providing the best service and products possible.
  
  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18405058
  
  I am rejecting this response because:

   

  The drop in tire pressure has been not a single occurrence due to just a cold weather.

  As I mentioned before, the tires were dropping pressure since I bought. I have stopped at Les Schwab more than once to indicate that and adjust the pressure. 8njustbsimply cannot do it every day. Gas stations in Oregon where I live charge for air and I cannot do it for tires which are defective but coveted by a warranty.

  What is the point of the warranty if it cannot be honored.

  At this point, since the resolution of this complaint cannot be reasonably made, this issue would be forwarded to the the small case court in Washington county,  Oregon. 

   

   

  
  Sincerely,
  
  *******************************************************

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27, 2022 I took my 2015 ******** CLA 250 for a brake inspection due to my check brake wear light coming on, to Les Schwab Tire Center #************************************************************************************. Upon completion of the inspection it was recommended that they replace the front pads, rotors and sensors, so I agreed. The work was completed and my total was $549.58. Upon leaving I traveled out of town for the weekend and experienced brake squealing and caliper clanking. Upon my return, I went back to the store and the claimed to have fixed everything only to have all the same symptoms return the same day. The following week I had to put in vacation time at work again to take my car back, this time I took a few videos so they could hear everything that I am hearing and how annoying that is and the tech said again he inspected everything and it just needs a "break in" period. Now, here I am after 3 trips back to Les Schwab and a month later after paying the most I've ever paid for a brake job and clearly the worst experience I've ever had with brakes and I'm still experiencing the same annoying sounds after 1 month of driving over *********************************************** period. This is unacceptable and I have lost 3 days of work and a lot of personal time trying to get a service that I paid for resolved and still have no resolution. I am a veteran of 22 years in the military and my family has been taking our cars here for many, many years but this is just unacceptable. I need this actually resolved immediately or put my old brakes that were silent back on my car and refund my money and I will take all of my services elsewhere.

  Business Response

  Date: 12/01/2022

  BBB Case ID ***********
  We regret the customer had a negative experience at the ******** ***********, ********** Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.
  ********************** is committed to providing the best customer service possible and would like to work with ******************** to resolve the concerns raised with your office. If ******************** contacts Assistant Store Manager, ******, directly at ************ he will attempt to resolve his concerns.