Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  2842 Pocatello Ave American Falls, ID 83211-5459

• 

  Les Schwab Tire Center

  160 SE Bishop Blvd Pullman, WA 99163-4911

• 

  Les Schwab Tire Center

  4357 US Hwy 2 Priest River, ID 83856

• 

  Les Schwab Tire Center

  63360 Us Highway 93 Ronan, MT 59864-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I purchased 4 new tires for our travel trailer , and had new wheel bearings installed and packed.The first trip out in January, 3 of the 4 bearing dust caps came off on our drive to *********. This has never happened to us before and is obviously a result of them not being installed correctly.We called Les Schwab, and they agreed to cover the cost of the caps, but not the cost of labor to remove the tires and make the repair. There is no Les Schwab in the **************-and we are not comfortable making the trip home before fixing the problem.We have been Les Schwab customers for many years because of their customer service. Because they are not standing behind their work, we will take all of our future business elsewhere.

  Business Response

  Date: 02/01/2024

  BBB Case ID ********
  We regret the customer had a negative experience at the *****, Idaho Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** store manager and **************** Representative has been in contact with ****************** and worked with him to resolve the concerns raised with the BBB. Les Schwab believes ****************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ****************** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 02/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to be looked at for a alignment .. ?? when the took it off the rack it pulled the bumber off the car.. they hurred and stared putting it back on but it's ripped off the bracket that hold it to the fenders was not put on right.. no it falls off.. they said we will make it right go get a estimate.. so I did with icy roads and . They they offered me nothing.After 4 hours of driving now nothing.. no help at all.. they are blowing it off

  Business Response

  Date: 02/02/2024

  BBB Case ID ********
  We regret the customer had a negative experience at the *******, Oregon Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** ************************ has been in contact with ************** and worked with him to resolve the concerns raised with the BBB. Les Schwab believes ************** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ************** and sincerely thank him for his patience.
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the beginning of December, 2023, one of the tires on my car started to leak air continuously, rendering it useless. I took the tire to Les Schwab, hoping to have them simply fix the leak, but I was informed that the tire was too worn to be replaced. I was surprised by this, as I had purchased all four tires from Les Schwab no more than two years prior. Nevertheless, I was willing to go forward with getting new tires for the vehicle, as I had been issued a warranty of ****** miles on the previous tires that I purchased. Considering this, I figured that I would be at least given some substantial credit toward my new tire purchase, yet I was immediately informed that they would not honor my warranty, despite me not having passed the ****** mile limit. Their reasoning regarding why my warranty would not be honored was due to the nature of the wear on the tires, as they claim this was produced by an alignment issue. Les Schwab, however, are the only ones to have ever aligned these tires in any capacity, leading me to believe that they should be held completely responsible for this wear as well. Regardless, I was forced to pay the full price for my new set of tires despite having a perfectly valid warranty that should have covered this. I strongly believe that I am owed at least a partial refund congruent to what my warranty would have initially covered.

  Business Response

  Date: 01/25/2024

  BBB Case ID ********
  We regret that ****************** had a negative experience at the ******* Downtown, Washington, Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ****************** purchased a set of tires on November 8, 2021, for his 2018 ***** Trax (vehicle) with ****** miles on it. *** recent tire purchase was made on December 5, 2023, with ****** miles on the vehicle. That is a total of ****** miles on these tires. We have no records of any rotations or alignment services performed on the tires since they were installed. Rotations and alignment services are crucial to ensure the full life out of the tires. Moreover, Les Schwabs Best Tire Value Promise, a copy of which ****************** received at the time of his purchase, expressly states: *** limited warranty for tread life does not cover services, damage or wear due to any of the following: misuse or abuse, misalignment or tires out of balanceCovered Tires not regularly rotated will be considered abused for purposes of this Limited Warranty. As part of the Limited Warranty, Les Schwab provides free rotations every ***** miles or as needed for Covered Tires. Rotating your tires helps to ensure the tires are worn evenly all the way through. If ****************** is able to provide maintenance records such as alignment service as well as consistent tire rotations every 3-***** miles, we would be more than happy to reopen a warranty claim for the customer.
  ********************** apologizes for any inconvenience this may have caused the customer and  would like to assure ****************** that Les Schwab remains committed to providing the best service and products possible.
  
  

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/2023 - My son took his Dodge Dakota truck in for a New Set of 5 tires. Shortly afterwards he heard rubbing on the inside of the driver's tire, but wasn't able to determine the issue. Last night the tire went flat, when a family friend removed the tire, he discovered that the brake has been disconnected from the caliper and caused damage to the rim. The brakes were brand new replaced in 08/2023. I called Les Schwab and spoke to ******* who just said it wasn't their fault. 08/2021 - I took my **** ***** Chateau in to have the tires checked before a Road Trip to Southern **********, on the same day, we had a tire blow out on I-5 in *********, **. 07/2021 - I had a tire on my 2007 ****** Forester repaired, that tire kept loosing air afterwards, and when I took it in, I was told that it was a bead leak due to debris on the rim and that I would have to take it home and remove the tire from the rim myself and clean it. That is a total of 3 vehicles that I have had issues with this business, and they always claim they have nothing to do with it. I thought after 2 years they would have hired better employees, but I'm starting to understand it's not the employees. I have taken my vehicles to other locations, like the one in ****************, **, and was told that they have had numerous complaints about the ******** location. I still have issues with my ****** tire not holding air, I had to pay $1000 to a Les Schwab in ********* after the tire blow out on I-5, and the brake on the Dodge Dakota has sustained damage to it. I'm only seeking for things to be made right, I will never return to the ******** location. 1 vehicle is an oversight, 2 is a coincidence, but 3 is negligence. That location as a whole needs to be investigated.

  Business Response

  Date: 01/30/2024

  BBB Case ID ********
  We regret that ************** had a negative experience at the ********, **********, Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ************** had tires replaced under someones account other than her own, that account name and details are unknown but the store manager, *******, recalled a conversation he had with **************. He stated ************** called to inform him that the brakes had come loose after the tires were replaced on the vehicle.  ******* informed her they replaced the tires but did not do any work on the brakes. ******* said he recommended she take the vehicle back to the shop that did the brakes to see why the caliper came loose. 
  Les Schwab conducts visual inspections of the condition of the brakes on a vehicle while replacing the tires but does not check the torque on the bolts that Les Schwab did not install. 
  Les Schwab respectfully disagrees with the allegations in **************** report and is unwilling to resolve her concerns for what she asks. Les Schwab  would like to assure ************** that Les Schwab remains committed to providing the best service and products possible. 
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new battery for my Mustang and it was supposed to be guaranteed. I took it in because it was not working properly and they said it was not the battery, before the warranty was up, did not put in the computer I was there! Decided It must be something else and now that my car will no longer start its past the time where I can get it just replaced and they refused to replace it. I have been a customer for more than 40 years with my husband and his family and theyre going to lose me forever. Prior to this I bought brand new set a tires for my car before I even drove it. 20 miles. My car blew up and they wouldnt help me resell them or take them back even though they were brand new I ended up paying almost $500 for them. Theyre still sitting in my moms garage. I am disabled. I live on about $900 a month so done. I dont actually remember how much money I paid for the battery, but I made payments on those tires for a long time and never use them because they didnt fit my new car.

  Business Response

  Date: 01/02/2024

  BBB Case ID ********
  We regret the customer had a negative experience at the *****, Oregon Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** **************** Representative has been in contact with Ms. *** and worked with her to resolve the concerns raised with the BBB. Les Schwab believes Ms. *** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. *** and sincerely thank her for her patience.
  
  

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday December 18, 2023 had an appointment for front and rear brake service as well as tire rotation at 9:00 am. Delivered car to Les Schwab Business at **********************************************************************. ************. Was picked up by brother to wait for services to be completed, received call around 11;30 or 11:50 car was ready. On route to pick up ar asked if rotation had been done, because it was not or work order. Person answered phone said no.I said I will wait do the rotation. When car was ready I paid and drove off. As driving it sound like my back right tire mad a lot of noise. As I preceded to Drive on freeway and accelerated to 60 mph my car and back wheel started to vibrate and shake badly. Called Les Schwab to inform them. I had already crossed **************** tow. *** suggested I go to Les Schwab in ******** which was close to where Ilive in Hercules. Said he would let **** know the supervisor of ****************** was coming. Upon arriving I was a nervous wreck scared to death. **** checked my back right tire and I was told the right caliper bracket bolts were missing and He had to put two new bracket bolts in. This was a very hazardous experience which couldi have caused a very serious accident..As a 76 year old woman, that had me in a frenzy for a couple of days and only offered $170.00 credit to my account. I have been a customer since 2014. Very disappointed. Would like to be credited to my account the full amount to account #******** $1,336.67.

  Business Response

  Date: 01/02/2024

  
  BBB Case ID ********
  We regret that ******************** had a negative experience at the ******** and *******, ********** Les Schwab tire centers. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, ******************** did take her 2013 Chevrolet Captiva (vehicle) to the ******* tire center on December 18, 2023 and had a ********************** performed. On December 20, 2023, she took her vehicle to the ******** tire center and asked the technician to inspect the vehicle as it was making noise. The tire technician found the right caliper was missing a bracket bolt so he installed two bracket bolts, free of charge. The tire center invited ******************** to have her vehicle inspected at any time and offered to perform a no charge wheel alignment as a customer service gesture. The tire ********************** also refunded ******************** for the labor for original brake installation. As the vehicle required new brakes and the brake parts remain on the vehicle, they did not provide a refund for the brake parts. 
  Les Schwab apologizes for any inconvenience this may have caused the customer and  would like to assure ******************** that Les Schwab remains committed to providing the best service and products possible.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 11.4.23 Start time:9:55am End time:7:41 pm Work done: Struts (Front) Shocks (rear)Rear Brakes and and alignment Problems not seen or heard until 11.23.23 Problem: broken wheel stud. I assume the person doing the repairs, put the tire on, grab the air wrench and overtighten it and it snapped off. On the visual inspection report, there was no notation that there was a broken wheel stud. No mention of when I picked the car up. As you can see in the picture the stud is shiny and has no rust buildup that would indicate that it was like that previously. When I asked how much it would cost to fix it, I was told $476.00 (it needs a new part to fix it properly). Im not paying for that to happen. They broke it, they need to fix it. Problem 2: on 12.10.23 I noticed that when I over the speed bumps in my apartment complex I heard a noise that should not have been there. From the factory it has a rubber cap that sits on each upper strut to prevent water or other contaminants to get in there. Those were never put on nor was I given them or told that they wouldnt fit back on there. Problem 3: the bolts (2 smaller ones on either side of the big one were not tight. See the video.

  Business Response

  Date: 01/02/2024

  BBB Case ID ********
  We regret the customer had a negative experience at the ******, Oregon Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  *********************** store manager has been in contact with ************ and worked with him to resolve the concerns raised with the BBB. Les Schwab believes ************ is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused ************ and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I brought in my ****** Camry to check out its front end alignment and to see if I needed new tires!When I received the car back and tried to drive away I started the car and tried to move the steering wheel and found that the steering wheel would not move without a struggle!The Power steering was not working and the Power steering Fluid was completely empty and was running completely Dry! of fluid!The technician said he didnt touch the Power Steering???I had to drive home 20 miles hoping that the power steering fluid would not run out and damage the steering pump!My ****** Camry is now UN-DRIVABLE and I do not have any Transportation!!!For a Retired Disabled Combat Veteran I think Les Schwab should treat its Elderly Veterans with a lot more respect!And Fix what they broke! Cpl. *************************** USMC Retired

  Business Response

  Date: 01/02/2024

  This customer came in requesting an inspection. He requested this inspection due to a recent impact on a curb.  (noted on the invoice prior to the service). The store did not service anything that could cause a leak in his power steering pump. The customer left and returned due to his power steering pump being dry. At this time, the store added power steering fluid, recommending that he take his vehicle back to the dealership that just serviced his rack/pinion and power steering pump. ***** explained to AJ that he had a power steering fluid leak prior to taking it to the dealership. They fixed the power steering pump and returned his vehicle. It still leaked, so he took it back. At this time they found a bad seal, which they replaced. The rack/pinion in the vehicle appears to be replaced recently and it is leaking from the top. At this time, we recommend ***** take his vehicle back to the dealership that just serviced this part.

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/03/2024

  I gave them a Running, Functional Car and with out any warning they gave me back a Non-Drivable Car without any Power Steering Fluid.

  No money was exchanged for their Work and They gave me no warning either that it needed repair and had no Power Steering Fluid in it!

  I just wanted to warn others of their Business practices!

  I will cross them off my list of good Auto Shops to Trust!

  Sorry for the Ruckus, but they did give me back an UN-drivable Car and they shouldnt do that to anyone!!!

  You can close this complaint if will!

  I believe I have made my point!

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2007 Chevrolet **** Duramax Diesel truck crew cab. My truck had a 6" lift installed by Les Schwab prior to my purchasing ************ ****** arm has failed 3 times leaving me with complete steering loss. And has had numerous repetitive steering components replaced. See nhtsa website complaint in June 2010 ******** and ********. I have been without my truck now for over 1 year due to more steering components that need be fixed. My truck has never been safe due to the lift that Les Schwab installed on my truck. Proper after market parts need to be installed when lifting a vehicle 6".

  Business Response

  Date: 12/15/2023

  BBB Case ID ********
  We regret that ****************** had a negative experience with Les Schwab.. We take customer reports seriously and work diligently to immediately address customer concerns.
  Although *********************** warranty does not transfer vehicle owners, we would like to investigate further into Ms. ******** claims. If ****************** can provide a copy of the invoice or tire center location and date the work was performed, we can look into claims further.
  
  

  Customer Answer

  Date: 12/17/2023

  I am concerned before I do accept Les Schwabs response to my complaint due to the statement that a warranty for work performed on my truck does not transfer to vehicle owners. What does that statement mean? I purchased my truck new, I am the original owner. I purchased my truck from ****** Chevrolet in ****** **. In 2007. Do I need to provide the work that had to be performed on my vehicle due to A lift that was improperly installed? **************** took responsibility for several of the repairs without cost. But there is not **************** anymore. ************************** purchased the business. It is just plain wrong for me  to continue to pay for repairs that will never bring my truck to safety. My truck will only be safe if the lift is replaced with the proper aftermarket parts installed. This has been a hardship. And it has put not only my life in danger, my passengers and also any pedestrians or other vehicles on the road. I have lost one year of work due to not being able to afford the repairs on my truck anymore. ************** Les Schwab on ********************* in ********** **.  is the business that improperly installed the 6" lift on my truck. I need to know whom is responsible for my truck never being a safe vehicle. I purchased a $ **** extended warranty on my truck that was void due to my truck being an altered vehicle. And all of the components that needed to be fixed are all directly related to my truck lift being faulty. I can provide any information needed about all of the repairs on my truck. I can also have a service technician from ************************** explain that my truck has been parked there for over 1 year, they will agree that my truck lift is faulty and can provide that information better than I can relay it. What do I need to provide to make sure that I will finally have a safe vehicle. And why is Les Schwab not going to be responsible for the reason my truck is not a safe vehicle, and why is my being the vehicle owner of my truck mean that the work done by Les Schwab on my vehicle not be warranted? I cannot accept the response from the business unless they can answer my concerns first. Having complete steering loss happen to me three times due to a ****** arm failing is a deadly situation. I am not responsible for these failures. I have maintained my truck beautifully. And have had monetary issues in my life due to the constant truck repairs. I need my truck back and it to be a safe truck. Thank you 

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like in July I took my truck to Les. Suave to get a 6 inch lift on it. They told me that I needed for an end work. That would be an additional $1600 so that made it add up to 40 twothey return my vehicle.With the exhaust, cut off of it. All the bolts lose half the work not done instead of changing my oil. They spray painted my oil filter to make it look new. My car will never pass the smog again. It was just smog 2 weeks prior and pasked. They left bolt dangerously loose for my whole front end to fall off. It is still not right. My truck still has exhaust leaks. Drives all over the road and is loose. And I am terrified to drive it anywhere far. Afraid that it's just gonna come undone. It goes down the road sideways now and rattles and has no alignment. And everything rattling. I have taken it back 6 2 get it fixed. They have found many bolts that have been loosed stripped out. Never tightened the front end work was never dand they were supposed to change the front end and never did. They tried to do the exhaust 3 times and it still leaks and won't pass smog. I paid good money for this and just because I was a girl. They thought they could get away with it. My truck is a piece of c*** now. And it's not even safe to be on the road. I've heard many complaints about them. Another person told me that they didn't tighten up the bolts when they did their lift kit and the whole front end fell off and they sued them and got $65000. I'm gonna see you next. Because I just bought this truck and I wanted it fixed up nice. So I thought I would give something in ****** a try. So it would better our town. Well, I can see you now that that aint right. ***** *************** is the worst store you could ever go to.

  Business Response

  Date: 12/26/2023

  BBB Case ID ********
  We regret the customer had a negative experience at the ******, ********** Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with the customer to resolve the concerns raised with your office. If ****************** contacts our **************** Representative, *****, directly at ************, he will attempt to resolve *****'s concerns.