Business Profile
Tire Dealers
Les Schwab Tire CenterHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Tire Dealers.
Reviews
This profile includes reviews for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.57/5 stars
Average of 118 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTess A
Date: 07/20/2024
1 starTess A
Date: 07/20/2024
I took my car in to have the back brakes fixed in April 2024. I was told that the new caliper had "stripped," so they installed the old one and I would have to come back for a new one once they received a shipment. The brake light was still on in my vehicle, and they said I would likely have to get that replaced at my dealer since they "did everything" and it wouldn't turn off. I came back for a replacement caliper the following week and the brake light eventually turned off once the part was replaced. About a week later, my brakes started to go out. I was driving and they almost completely stopped working, so fortunately I was able to stop without hurting myself or anyone else. I called ***************** and they looked at my car and said that a piece wasn't fitted correctly so the brake fluid was leaking, resulting in my brakes going out. They completely redid the brakes but I was still nervous considering all the issues I had previously. I haven't had to do any work on my car since then, but I went to open my hood today and the hood latch is broken. My car has not had the hood opened by myself or anyone else since I took it in for the brakes. It's frustrating that the hood latch was broken and I was not informed. This is going to be an expensive fix since the entire cable seems to be disconnected. I shouldn't not have to pay for damages caused by the negligence of the ***************** employees, especially after all the previous issues that I've had with something as simple as getting my brakes fixed. Not only could this had been dangerous for my safety, but I'm now dealing with a broke hood latch that is affecting my ability to fix other issues with my car.Les Schwab Tire Center
Date: 08/01/2024
BBB Review - *********
We regret ********************** had a negative experience at *************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
Soon after filing this report, ********************** and Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes ********************** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused ********************** and sincerely thank her for her patience.Review fromJake A
Date: 07/17/2024
1 starJake A
Date: 07/17/2024
Purchased tires from them on my vehicle. I had informed them that I have my tires regularly rotated. Called the main office and was told since they dont have a record of me doing so. That it seems to them that I am lying about rotating them. My front two are going bald and my back two seem to be just fine. Paid for a warranty to only get slapped in the face. Will not be purchasing from them again. I am very good when it comes to maintenance my tires and vehicle. So think again when it comes to purchasing tires from here.Les Schwab Tire Center
Date: 07/31/2024
BBB Review - *********
We regret that ********************** had a negative experience at ******************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, ********************** brought his 2005 ****** Camry (vehicle) to the tire center February 25, 2022 and purchased and installed four new tires. Les Schwabs **************** Representative, ***, phoned ********************** shortly after receiving a copy of this review. *** ********* advised *** he purchased his tires 10 months ago. *** advised ********************** the purchase of the tires was two and one half years ago, not 10 months. Based on the wear ********************** described to ***, it would indicate the rotations were not being done. Les Schwab has no record of ever performing a rotation on Mr. ********** vehicle since the purchase of the new tires. The lack of maintenance is the cause of the uneven tire wear described by **********************.
Although Les Schwab respectfully disagrees with the allegations in Mr. ********** report, we would like to assure him Les Schwab remains committed to providing the best products and service possible.Review fromAinsley H
Date: 07/13/2024
1 starAinsley H
Date: 07/13/2024
My partner recently bought a used car and took it in to get the battery replaced. She was working until 10pm and couldn't pick it up during business hours. They told her they would leave the key under the gas cap. When she got there she discovered that the gas cap has a lock on it that can only be opened through a release inside the car. The employee would have had to use this release to place the key there. She was left stranded half an hour from home late at night because the employee who left the key there didn't call to double check that she had another way to get into the car.When we called in the morning to inform them of their mistake and tell them they needed to call a locksmith, the Manager, ******, immediately said "how is that our problem?" He insisted it was our mistake and that they shouldn't have to take responsibility for it. He labeled me as aggressive and angry, when he deliberately escalated the situation by being dismissive and refusing to try to find a solution. A simple "I'm sorry that happened, let's get that fixed" would have sufficed. Instead he argued for some time, told us we instructed them to put the key there, that the employee assumed we had another key (why would we need the key put in the gas cap if we had another key? They could have just left it inside the car), and continued blaming us for some time. He demanded to know why she couldn't have picked it up during business hours, and when I said she was at work until 10pm, said she should only bring the car in on days she's not working. The reason she took it there in the first place was because the location was within walking distance of her job. Finally he agreed to call a locksmith, and then finished by informing us we were no longer allowed to bring our cars to that location. I asked to speak to a manager and he laughed and said he was the manager. When I said I would be reporting him, he laughed again and said go ahead.Les Schwab Tire Center
Date: 08/06/2024
BBB Review - *******
We regret the customer had a negative experience at *********************************** Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, the customer instructed the store employees to leave the key to the vehicle inside the gas cap as they were unable to retrieve the vehicle until after hours. When the customer attempted to retrieve the vehicle the gas cap was locked with the key inside it and did not bring a spare key with them. They contacted the store assistant manager, ******, and was very angry with him and wouldnt stop yelling. ****** ultimately contacted a locksmith and paid for their service and invited the customer to never return due to the shouting at the store and making a scene.
Although Les Schwab respectfully disagrees with the allegations in Ainsleys report, we would like to assure ******* Les Schwab remains committed to providing the best products and service possible.Review fromTom T
Date: 06/24/2024
1 starLes Schwab, ********, ******* is terrible. I totally agree with the one-star rating. They would not give me the time of day, work on my vehicle because it is too old (because it is a vintage classic) or order the parts that I need. Arrogant in their interactions. What a terrible company.Review fromHanna U
Date: 06/11/2024
1 starHanna U
Date: 06/11/2024
The location here does not follow their brand's warranties, promises, or any of the guarantees. They take advantage of you especially if you appear inferior. Shocked that ***** is a manager. He had me completely traumatized after he made me drive to the location wasting time, money, and gas told me to be on standby for a battery for my car, did not contact me again that day as promised. I have been here for five years and I am still in disbelief at the morals of these people. After I called them myself, they again found no need to apologize again even after not doing what was agreed upon. ***** took it upon himself to say there was no responsibility to take as they had done nothing wrong; after 1) making me drive half an hour there 2) not resolving my battery problem leaving me completely in the unknown. "What responsibility is there to take?" Is what he had said and stayed silent after realizing that he was speaking to someone inferior.Les Schwab Tire Center
Date: 07/23/2024
We regret the customer had a negative experience at the *****************************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with the customer to resolve the concerns raised with your office. If ************ contacts our **************** Representative, ***, directly at ************, he will attempt to resolve her concerns.Review fromMelvina B
Date: 05/30/2024
1 starMelvina B
Date: 05/30/2024
I brought my ****** forester to the les schwab shop on *******************************************************, because I started experiencing a significant vibration/rumbling through my steering wheel and floor in May 2024. I was pulled aside and told my tires had started to cup. They told me once cupping started there was very little they could do other than try to rotate front to back and side to side. They informed me that bad suspension could cause this but then informed me my suspension looked good. I bought my new tires, which was 19 months prior to that from them. They proceeded to tell me that my tires (Razr AT) were softer rubber and prone to this cupping. (The vibration was severe--no one should have to ride with a vibration that hard). He proceeded to give me a quote for a set of new tires. He said I had gotten the life of the tire used. How could that possibly be?? I put on ****** miles on a ****** mile tire. They never had me sign an invoice. I later found out they put the wrong mileage on that so called invoice. I called the Harlow store and explained what happened...that I felt dismissed, not listened to with a condescending attitude like I knew nothing. The Harlow store said bring the car in which I did. ******, one of the technicians, was awesome, showing me that the lower control arm was really loose on both sides of the front of the car. He said the cupping was barely there and that if we fixed the control arm chances are the tread wear would even out. In face he said the minimal amount of cupping would not cause that kind of vibration/rumble/shake. How could the main street store not even notice how bad the tire was loose?! and then check out the lower control arm? They said the suspension looked good! What a lie! That could have caused a major accident causing loss of life!! I will never return to that store. The person who was responsible for such a bad experience was *****.Les Schwab Tire Center
Date: 07/31/2024
BBB Review - *******
We regret that ****************** had a negative experience at *************************************** Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, ****************** brought her 2015 ****** Forester (vehicle) to the tire center on May 29, 2024 for a suspension check as it was vibrating at higher speeds. Most of the time, a high-speed vibration is caused by improperly balanced tires. The tire center technician rebalanced the tires and performed a suspension check. Unfortunately, ****************** vehicle was still experiencing a vibration so she took the vehicle to our Springfield Gateway tire center. The team at this tire center was able to properly identify worn control arms on the vehicle. At ****************** request, the tire center replaced the lower control arms and realigned the vehicle to manufacturers specifications. We are pleased to hear our Springfield Gateway (*****************) team was able to identify this issue prior to further issues arising. We would like to say thank you for reaching out with these concerns, and allowing us the opportunity to use this situation as a training opportunity. This will help build our team to ensure a seamless visit for ****************** and every other customer who visits this location in the future.
Les Schwab sincerely apologizes for the inconvenience this caused ****************** and sincerely thanks her for her patience.Review fromTim Z
Date: 05/23/2024
1 starTim Z
Date: 05/23/2024
Terrible service!! Don't do business with them. On April 9th/2024 I order leveling kit, shocks, wheels and tires. They made me put $1,000.00 down to order my stuff. I'm fine with that. Today May 23rd/2024 all I get from them is lieing saying order hasn't came, alignment machine broke, etc. So I went to get my refund of $1,000.00 and they still kept $250.00 of the amount saying they have to return parts. I think I deserve full refund of a $1,000.00 it's almost been two months I been waiting to get truck done. I recommend never to do business with them.Les Schwab Tire Center
Date: 05/30/2024
BBB Review - *************************
We regret you had a negative experience at **************************************** Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with you to resolve the concerns raised with the BBB. If you could please contact our store manager, ****, directly at ************, he will attempt to resolve your concerns.Review fromsteve f
Date: 05/13/2024
1 starsteve f
Date: 05/13/2024
Les Schwab tire center in ********* *****.. I dropped of to tires on Thursday with ***.. *** told they would be ready on Friday,, went in Friday and they were not done,, *** said they would be ready first thing on Monday,, went it about 9:00. still not done,, *** said he would get them done now,, went back just before noon,, still not done,, *** said my business just wasn't as important as the customers that were there,,.. I picked them up and will not be going back,, STAY AWAY from les Schwab tires,, a real terrible company and horrible customer service..Les Schwab Tire Center
Date: 06/04/2024
BBB Review - ********
We regret you had a negative experience at the ************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
Shortly after receiving your review, Les Schwabs **************** Representative (CSR) contacted the store manager. As your review states, you dropped off tractor tires to have
According to Les Schwabs records, you dropped two tractor tires off to have dismounted. The condition of the wheels prevented any other tires from being mounted back on them.Review fromBruno A
Date: 05/11/2024
1 starBruno A
Date: 05/11/2024
Brought in a brand new wire wheel for a nail repair. Mounted it back on my car. Next morning it was low again. Checked the tire and noticed they put a plug in it. Dismounted the tire & dip it in water to check for leaks. Noticed it was leaking from the wire wheel *******. Right away knew that their tech damaged the silicone seal around the rim. Called them to tell them what the problem was & they were no help whatsoever. Denying that they damaged it when my rims were brand new. The ***************** who I was speaking with wanted me to bring in the damaged rim so he can look at it. But the rim was already dropped off for repair. I have the paperwork stating the rim silicone was damaged & even that wasnt good enough evidence for him to do anything for me. Wont be doing any business with Les Schwab again. I recommend for anyone with wire wheels or Lowrider not to take your rims in here for repairs.Les Schwab Tire Center
Date: 06/04/2024
BBB Review - *******
We regret the customer had a negative experience at the ********************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with the customer to resolve the concerns raised with your office. If ****************** contacts our **************** Representative, ***, directly at ************, he will attempt to resolve his concerns.Review fromJennifer R
Date: 05/10/2024
1 starJennifer R
Date: 05/10/2024
They lied to me about my tires needing repair in order to upsell me to buy 4 new ones. I will never ever go back.Les Schwab Tire Center
Date: 05/30/2024
BBB Review - ********
We regret you had a negative experience with Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
We are unable to locate any record of any services performed for you. If you could provide us with any additional information such as year, make, model, license plate number and the store location you visited, we would like the opportunity to look into your concerns.
Les Schwab Tire Center is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.