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Business Profile

Online Shopping

XRB

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received what appears to be a Diamond ring from Zales., from XBR.
    I never placed an order from them and am concerned they have my name and address. There is no way to contact them.

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/23/2023, received a package from XBR via USPS (Tracking #**********************) that was NEVER ordered by anyone I know. Content was a men's ring in a Zales jewelry box. No documentation or receipt of any kind accompanying the item in question.

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-23-23 I received a package consisting of two junk jewelry rings from XBR, **** ** ********* **** **, Hillsboro, OR 97124 via USPS tracking # **** **** **** **** **** **. I don't know this company and I never ordered ordered any rings from this company. There was no shipping document or any other documentation with the package. From other entries on BBB this is probably a scam.

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a wedding ring set in,a Zales box which I did NOT order. What do I do? Has my credit card been compromised? Where to I go for answers?

  • Initial Complaint

    Date:05/26/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/26/23
    I have no idea who this company is. I received an envelope today with nothing but a scrap piece of calendar in it. The package was mailed with the ups and trackable.

  • Initial Complaint

    Date:05/20/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe I ordered clothing from this company and have been waiting for over 2 months for my order to arrive. Today, May 20, 2023, I received an empty ziplock bag with nothing inside. I would either like to have the merchandise I ordered or a refund.

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 2 jet blenders and our package was delivered empty, picture attached. we would like to receive our blenders as ordered or a full refund please!!

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an empty envelope. It had a tracking number from USPS. Did not order anything from XBR and do not know what this could be.

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order items online( Facebook) paid in advance. I received the plastic (see through) with a zip closure. The package was empty upon arrival.

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, ****** ****, received an empty envelope from XBR in the mail on 05/03/2023. The US Postal Service Tracking Number doesn't show as a Created Label with them. The Tracking Number on the Empty Envelope is the Exact Same Tracking Number Provided by Clothing Boutique thru JC Penney's. When typing the number in on the USPS Site it doesn't show up as created, When tracked thru website provided by Clothing Boutique* ************************** it provides tracking that shows the "package" (Empty Envelope) was delivered! How an order placed at JC Penny's turned into Clothing Boutique turned into an Empty Envelope from XBR in Oregon is a mystery to us.
    We will be filing a claim for a refund thru the credit card used for the purchase unless the company wants to provide the ordered merchandise.

XRB is NOT a BBB Accredited Business.

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