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XRB

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a beach chair and received a set of cheap rings in a Zales box which obviously did not come from Zales. Tried to communicate with the company several times, no response.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent a random ring in a little bag and an empty zales jewelry box

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a wedding ring set in a zales box
    I have not ordered and no one I know has.
    I’ve been marred for over 50 years. Why in the world would I need this junk
    I hope you can tell me why I got this if I’ve been charged for this I want a refund.
    I am sending this back signature require
    Please let Zales know about this use of their BOX.
    BTW it wasn’t even a ring box.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a package from a company called XBR in Hillsboro, OR. The box has a cover from Zales jewelers. Inside is a plastic ring. I did not order anything from the XRB and I have never heard of it. I called my credit card and they thought it would be prudent to cancel the card even though there is no charge yet. Is this a scam?
    ***** *

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23. 2023, I received a package containing a box with a set of 2 rings. No papers or other information was included. I did not order these and do not want them. I cannot find any contact information for this company except the return address on package. I want return rings without worry of being charged. Thank you.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package with a cheap ring from XBR and no note. Not sure why I received it. I guess it is similar to the other complaints that I see. I did order clothes from what I thought was Chico but turned out that a company in Singapore going under the name of Unlimited Fields charged my card for $108.93 when the order was for $99.99. I have not received any clothes from my order. I think it is a scam. I am disputing the transaction with my credit card company.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 12lbs of crab legs but received instead almost 4 weeks after that fact a ring in a Zales box that is easily seen as junk.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from XBR, **** ** ********* **** *** ********* **, containing a 2 ring set in a Zales Box. I have never heard of this company, and never ordered anything from them or from Zales.

  • Initial Complaint

    Date:06/25/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me out of nowhere, which looks to be a fake Zales diamond ring that I did not order. The only thing I’ve ordered recently is crab legs through a ******** ad which I have not received.

  • Initial Complaint

    Date:06/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from a company on ******** advertising ******* Outlet (an American clothing company).
    The item ordered was immediately taken from the credit card and then it has been more than a month. I contacted the company via the order for tracking and it gave me multiple Chinese unreadable addresses. I filed an angry email from them and today a received a package with a junk piece of jewelry that was NEVER ordered and they are saying the package from ******* was delivered.

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