Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harry & David has 26 locations, listed below.

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  Harry & David

  2500 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  2518 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  484 Fashion Way # 31 Burlington, WA 98233-3240

• 

  Harry & David

  1314 Center Dr Unit A Medford, OR 97501-7972

• 

  Harry & David

  5244 W 119th St Leawood, KS 66209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sympathy wreath which was originally to be delivered Dec. 5-7... They needed to verify the address so then pushed it up to Dec. 12 (funeral was on Dec4). It was never Delivered on the 12th . nobody is answering my Emails. Nobody is answering the phone (long wait times) There is nowhere for me to cancel my order that I can find. I spent $135.38 on the order.... I am very upset over this . Meanwhile my friend's mom passed and there is no gift from me!!! This is totally unacceptable! I'm hoping you can help me! Thank You ... ********* ************************

  Business Response

  Date: 12/21/2024

  Dear *********, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on the order as of 12/16/2024. Your refund will be processed and returned to the original form of payment within 10 business days. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely, 
  
  ******* *.
  Harry and David
  Executive *****************

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business placed Order #: ********** on Nov 15, 2024 and paid extra for guaranteed shipping for our 23 boxes to arrive on Dec 10, 2024. One box was sent to our office, and one box was sent to the wrong address. It's now 8 days later and we still haven't seen the other 21 boxes or heard a peep from Harry and David. At this point, we require a full refund for the guaranteed shipping and for the 21 boxes that never arrived. This is over $2,000 worth of merchandise that we scheduled to deliver to clients last week (which of course we were unable to do). My co-worker has spent well over 6 hours waiting on hold with Harry and David's overseas call center, and has been unable to process a refund because the wait time is over 3 hours, and she's been disconnected twice once she reached an actual (though non-English speaking) human. Online Customer Chat Support refused to issue a refund because "The amount is too high" (?). I'm frankly appalled at what feels like blatant theft at this point. We will never deal with this company again and I'd recommend anyone else reading this to steer clear as well.

  Business Response

  Date: 12/22/2024

  We will reach out to the customer.

  Customer Answer

  Date: 01/13/2025

  Hi *******, I missed your email that needed a response from me within 7 days. My case ID # is ******** . ********************** and David says that they've "reached out to the customer", but they haven't. We've had no contact from H & D, and we're still out over $2000. Thanks for taking the time to read this, I look forward to hearing from you.

  Business Response

  Date: 01/13/2025

  Dear ******,

  Thank you for reaching out to us.

  We are sorry for the inconvenience caused to you. Please accept our apology.

  The 18 items have been cancelled on order number 5918538208. These were not shipped. The pending charge to your card will fall off.  The other three items that were delivered has been refunded. The total refund is $234.95.

  Again, our sincere apologies.

  Regards,

  Pamela 

  Harry and David

  Executive Services

   

   

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift package for a friend which was supposed to be delivered on 12/15 to ********, **. According to the Harry and David website, the package was delivered to a location in *******, **. I spent well over 2 hours using the chat function on the website only to be told that they could not find my order number. I called the 800 number and was transferred to a call center abroad where they could not seem to make their computer system operate based on the order information, my contact information or the recipient information. The customer service representative was only able to retrieve orders that were placed well over a year ago. They refused to escalate the call so that the package could be found and redirected to my friend before the holidays.

  Business Response

  Date: 12/19/2024

  Hello, Thank you for reaching out to us and for making us aware of your experience. We are very sorry that your order were not delivered when you initially asked for it to be and for any inconvenience this has caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have successfully issued a full refund on your order. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. Again, we are very sorry that your order was not delivered when you were initially advised, and once again we do apologize for any inconvenience this has caused. We hope to better assist you in the future. Sincerely, ******* *. ******************** Services Specialist Harry & David

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Helping my 81 year old mom by filing this complain: She used ************************ to order an item to ship to me a gift. Ordered 11/29/2024, shipped 12/5, delivered 12/13. 12 days of Xmas tower with ornament ordered and only the ornament was delivered, nothing else. They did bill her credit card however. Over the course of 12/13, 12/16 and 12/17 I assisted my mom by taking over contacting this company 2x by phone and 2x by chat. Each of those times were met with excessively long wait times before you connected to a ************** "alleged" they would be "resending" the missing Xmas tower item but turns out no one ever did place that order. When I asked each time for an updated order number and tracking, they always said "check email in about 2 hours," but no emails ever arrived. In chat they gave me a tracking number that was for the partial item received 12/13. When I told the *** that, he claims it would be emailed after he places the order, but nothing ever arrives. If you use the order number on their website, nothing is found. I took to social media (******** and Instagram) and found hundreds of customer complaints having the same issues (item never arrived, or arrives partial but with items missing, no one picks up calls or responds to chat for hours, and even if they claim they will resolve, they never do. All calls are outsourced and the ***s don't listen to you or are hard to understand.) Harry and David generates what looks to be a "bot" response to all the online complaints to "DM and we will will resolve" and no one responds to those either. Harry and David as a company appears to be scamming customers by accepting their orders, billing their credit cards and not sending the goods "as ordered." Then makes it almost impossible to get help....which is probably just a call center who tells you what you want to hear and does absolutely nothing. If they won't deliver the missing tower item, then my mom needs a full refund.

  Business Response

  Date: 12/22/2024

  We will reach out to the customer.

  Customer Answer

  Date: 12/22/2024

   
  Complaint: 22704556
  
  I am rejecting this response because:
  As notes in my original complaint, I had reached out to Harry and David 3 different times, each time being told they were reshipping the item.  And all 3 times the order was not placed as they did not share tracking and to date 12/22/24 nothing has arrived.  And I even tried social media ********* and Instagram).  They respond with what looks like a bot that they are sorry and DM to help them resolve.  I sent one DM that was never responded to.  And with the hundreds of complaints from other customers just like mine with the same generic response to DM them to resolve,  I am not confident the reply BBB shared that the company will reach out will ever happen.  It is probably another generic response like all the others that will not be carried out.
  Sincerely,
  
  ******** **********

  Business Response

  Date: 01/10/2025

  Dear S. *****,

  Thank you for contacting us regarding your order. I would like to first offer my sincerest apologies to you. You placed an order with us expecting it to be delivered and we let you down.  

   We value our customers and strive to deliver smiles with each order. Unfortunately, this is not what you have experienced. We have fully refunded your order, as of 12/22/24.  Your refund will return to the original form of payment within 10 business days.  As an added apology, we have sent your via your email a  20% discount code to be used on a future purchase.

  Again, we apologize for the inconvenience this matter has caused; and hope to deliver a smile for you soon.  
   
  Sincerely,  
   
  ***** *.  
  Executive Priority   
  Harry and David

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I checked with my mom and she did not find a credit refund from Harry and David on her card.  But she sees the bank removed the original charge too.  Perhaps this was due to her filing a complaint with the bank too.  But if something happens and the charge reappears for any reason but the credit does not appear to wash out the charge, I will be reaching back out.  Thank you.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Birthday box online for delivery. The delivery went to the wrong address so I reached out to see if we could fix this problem. Originally, I was told yes. This was November 14th. The second order was never sent. Last week I asked for a refund. I was assured that the refund would happen on Tuesday of this week. It is now several days overdue and still no refund. The average wait time to talk to a live person is over 2 hours. The live chat is quicker, but the answer is always 'just trust us we'll take care of the problem', often without ever solving the problem. I have researched this business on social media and have found that are a lot of people having the same issues as I am having. This isn't just a complaint for Harry and David's, it is also a common occurrence (according to social media) at their sister company ***** Flowers.

  Business Response

  Date: 12/21/2024

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on this order as of 12/15/2024. Your refund will be processed and returned to the original form of payment within 10 business days. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely, 
  
  ******* *.
  Harry and David
  Executive *****************

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordererd a gift basket for a colleague of which she never received. When I logged into the website, I could see that the order was placed, but never delivered. After spending about an hour trying to get ahold of a live customer service **** I finally was connected to an associate and they told me that the amount was already credited back to my card. I looked at my account and statements and there was no credit. He said he spoke to his supervisor and that they would call me back in 1-2 hours. I never received a call back nor a credit. I have used this company for years to send gifts to family, friends and clients without issue. However, this crappy experience has left me forced to use another company for my gift giving. Based on recent reviews, it looks like I am not the only client not receiving what was ordered without resolution. Terrible business practice and service. Additionally, it is impossible to get a live agent to address any issues.

  Business Response

  Date: 12/18/2024

  Dear ****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on the order as of today, 12/18/2024. Your refund will be processed and returned to the original form of payment within 7-10 business days. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely,  
  
  ******* *.
  **************************
  Executive *****************

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Sad that consumers have to go over and above to get companies to meet expectations.  I will not be shopping with this company in the future based on their lackadaisical response.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christmas order from Harry and David has shown no movement since dec6. Delivery was supposed to be dec13. After waiting 30 minutes on line and spending ************************************************************** No other way to connect with this company

  Business Response

  Date: 12/19/2024

  Dear ******, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We attempted to get the package moving and delivered with *****. It appears ***** and the **** have confirmed this was delivered at 7:29am today, 12/19/2024. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely,  
  
  ******* *.
  Harry and David
  Executive Priority Services
  
  

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a delivery issue. I ordered two boxes of cream of the crop pears on 11/20/2024. The delivery date was set at 11/27/2024. That came and went. I then got a date of December 6. This came and went. Then Dec 10. That came and went. And now Dec 18, but the product has not even shipped.

  Business Response

  Date: 12/22/2024

  We will reach out to the customer.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The issue was a inadvertent computer error on shipping that tried to charge twice as much for shipping than was on the original order receipt.  So credit card would not accept the charge when shipped.  Unfortunately, none of the service representatives (either in live talks or chats) could see the issues and did not know how to resolve it.  Finally, the ************************ of the Corporate 1800flowers reached out and we were able to get this complaint resolved.  Due to the mix-up and time that passed, Harry and David gifted me the order in return.  The boxes of pairs did arrive as promised for Christmas.

  I was very pleased with the resolution and would have paid for the pears if not gifted - just to have it resolved and understand the issues.  Thank you Harry and David, and ****************** at 1800FLOWERS.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 4, 2024 (order #**********) which was the Taste of Fall Wine Gift with wine. The total cost was $95.23. The Wine arrived on December 11, 2024. The food did not arrive on that day. However, the website showing my order shows that both were delivered under the same tracking number ************. I filed a complaint with ***** and they said that they delivered the only package that was given to them. I've attempted numerous times to contact Harry and David to make my complaint however they are impossible to contact. I've tried multiple times to contact Harry and David via their chat room however it tells you that they will connect you with an associate and you just wait for over an hour and then the chat room logs you out and you have to start over. I've tried calling them as well and you just wait on hold with no one answering. I've spent over 5 hours total waiting to communicate with a live person (via chat and by phone) and still have been unable to do so.

  Business Response

  Date: 12/17/2024

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry that only the wine was delivered. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on the order as of today, 12/17/2024. Your refund will be processed and returned to the original form of payment within 7-10 business days. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely, 
  
  ******* *.
  **************************
  Executive *****************

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2024 I ordered two gift boxes from Harry and David with the total cost coming to $172.60. The delivery date of one was 29 November, which would have been fine. After waiting a week past that date, I tried to contact the company about the non-delivery. All I got was a 2-hour wait time for an agent, or a 20 minute wait for a "chat bot". The chat box told me there was a problem with delivery, it would be there in a few days. Friday, December 13 I got an email from H &D saying one item of my order would be delivered at a specific time on Saturday, December 14. Due to very inclement weather in the area, it was late, but delivered by *** from *** Ex. This was NOT the part promised in November. Today I got an email telling me how happy they were that BOTH items had been delivered. I was on hold for an agent for 30 minutes, then tried to get the chat bot to respond. They also said my orders (plural) were delivered. I tried the phone number again, then the chat bot. Waited 30 more minutes, finally gave up. I do not know what else to do, told them Better Business Bureau was my next call. To solve this, either send the ordered item or refund the charge to my ***** credit card.

  Business Response

  Date: 12/17/2024

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry that only one of your gifts was delivered. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A refund was processed on the the Christmas gift box with wine as of today, 12/17/2024. Your refund will be processed and returned to the original form of payment within 7-10 business days. 
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 
  
  Sincerely, 
  
  ******* *.
  **************************
  Executive *****************

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********