Business Profile

Gift Store

Harry & David

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

370 total complaints in the last 3 years.
245 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ********** placed on 11/26/2024. Charged $178.48 on 11/29/2024. Was provided ***** tracking ************ with delivery date by 12/6/2024. Package never shipped/delivered. I have attempted customer service from 12/7 thru today. Chat, Phone, e-mail. Even though tracking shows it was never shipped--they continue to ask me if I want refund or replacements. Wanting the original order to be shipped to the original client, transaction complete, I have requested replacement (although no indication it was ever shipped, meaning it's not technically a replacement). I never am provided any new tracking information or confirmation of order. Client has never received a package. **************** cannot and will not answer a yes or no question or confirm any resolution. Today, they offered a 20% discount on new order - so, I'm out $175, my client doesn't receive a gift, and I have to spend $1000 to gain the value of what they've taken.
Business Response
Date: 12/17/2024
Dear ******,

Thank you for reaching out to us.

We're very sorry that your original gift was lost in transit. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have issued a replacement to the recipient, because of the proximity to the holiday, we had to schedule this to arrive by 12/24/2024. We have left you our direct contact information through voicemail.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
**************************
Executive *****************
Customer Answer
Date: 12/17/2024

Complaint: 22695095

I am rejecting this response because: I overnighted a gift basket from a local vendor today. My client is leaving on the 20th and will not return for weeks, so your delivery will not be accepted. Again, simple communication before responding so that the BBB would see resolution would have solved this too.
My original order near the end of November and to be delivered by now took into account client schedules. This resolution simply does not meet my needs.
I wish for the refund that was offered to me--but I cannot get customer service to able a) accomplish this, and b) communicate it in clearly spoken English.
Sincerely,

****** *****
Business Response
Date: 01/09/2025
Dear Mr. *************** are reaching out to you regarding your request for the refund amount of $178.48.
Please accept our sincere apology for the inconvenience caused.
The full amount was credited to your account on 12/17/2024 and our email to you on that date stated the replacement had been cancelled at your request.
Sincerely,
Pamela
Harry and David Executive Services

Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and confirm that this is the case. They apologized for needing to contact the BBB to gain access to Executive Support, and quickly resolved the issue.

Sincerely,

****** *****
Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been hitting unsubscribe to Harry&David for MONTHS and they still email me, it is bordering on harassment. I have called the toll-free number 3 separate occasions to ask to be removed from mailing list, have been assured I have been removed, and yet every day a new email arrives.I ordered from this company once a few years back and it took me two years to cancel a "self renewing" passport that billed me every year. This company is terrible, and the worst decision I ever made was ordering from them one time.Please, please - help shut down this email issue - if it's happening to me I'm sure it's happening to other people also. I will be reporting this company to the *** because this is ridiculous.
Business Response
Date: 12/20/2024
We will reach out to the customer.
Customer Answer
Date: 12/25/2024

Complaint: 22694205

I am rejecting this response because: they continue, haven't stopped yet.

Sincerely,

****** *.
Business Response
Date: 01/08/2025
Dear ******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with continually receiving email from us and understand how frustrating it may be. We will put in a request for it to stop again. We are processing to have all Harry and David and ***************** email to stop. You may still receive emails up to 10 days from when your request is processed.
Please remember that when you place an order not to check the boxes to receive email and promotions.
Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 23rd I placed an order online for two baskets at $34.99 each. They were going to be delivered to my address by December 5th.On December 7th I reached out to the company via chat and was told it would arrive by December 11th.I reached out via chat again on December 12th and twice December 13th with no response from a representative. I have yet to receive my purchase and the package has not shipped per the tracking info. I have been on hold with the company for the past 20 minutes.
Business Response
Date: 12/19/2024
Hello, Thank you for reaching out to us and for making us aware of your experience. We are very sorry that your orders were not delivered when you initially asked for them to be and for any inconvenience this has caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have successfully issued full refunds on one of your orders. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. Again, we are very sorry that your orders were not delivered when you initially asked for them to be and for any inconvenience this has caused but we do have tracking numbers for the orders and will still be delivered. We hope to better assist you in the future. ******* *. ******************** Services Specialist Harry & David

Customer Answer
Date: 12/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order at Harry and David on 11/23/24. I paid extra for faster shipping by 11/29/24. On the morning of 11/29/24 the item still had not been shipped. I contacted H&D and was basically told that the item is sold out and they could not get my order to me by the date that I needed it on 12/1/24. Ultimately this told me that they originally sold me a sold out item and charged me for it. I had paid ****** and requested a refund. They said the refund was done and would reflect in my bank in 7-10 business days. It has been many more days than that and still no refund. I have contacted H&D on multiple occasions and been given the same answer. I contacted my bank and they have nothing pending as a refund from H&D at all. I contacted H&D again, waited over an hour on hold to be told to call my bank. When I told the representative that I had she said she suddenly couldnt hear me. The call was disconnected. Order number **********
Business Response
Date: 12/18/2024
We sincerely apologize for any inconvenience this issue may have caused. We have processed a full refund for you.
Thank you.
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/20/2024 I purchased a 9-month Organic Fruit of the ********** from Harry & David with a May start date. I received May through September 2024 without a problem. In October 2024, my fruit (pears) did not arrive. I called repeatedly to find out where the pears were and when they would be delivered. I over about half a dozen calls I was consistently lied to being told that they were on the way, that they would send Non-organic Honeybell Oranges in their place, that I would receive $49.00 as compensation, that the pears were never arriving, and that my club would be extended for two months. None of these occurred except that at the end of November, the pears arrived. Additionally, I have never received the November apples or the December Royal Riviera Pears.
Business Response
Date: 12/17/2024
Dear ********,

Thank you for reaching out to us. I am very sorry for the experience you have had, and that your items were not delivered. I have issued the remainder of the refund on your order. Please allow up to 30 days for the refund to reflect on your billing statement.
Sincerely,
******** *.
Harry & David
Customer Answer
Date: 12/17/2024

Complaint: 22692511

I am rejecting this response because:
The response is not specific and does not complete the contracted fruit delivery. How much of a refund is Harry and David issuing to me? If it is for the remaining months, that would be approximately $100.00. I prefer to receive the fruit I bought with the club plus the $49.00 I was promised along with the two month extension I was told I would receive. With that, I feel compensated. If I receive a refund for the remaining three unfulfilled months of the organic fruit club, there is no fruit and there is no compensation for this highly time consuming and annoying problem.

Sincerely,

******** *******
Business Response
Date: 12/21/2024
Hello, Thank you for reaching out to us and for making us aware of your experience. We are very sorry that your orders were not delivered when you were initially advised and for any inconvenience this has caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have successfully issued a full refund on all one of your orders. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. Again, we are very sorry that your orders were not delivered when you initially asked for them to be and for any inconvenience this has caused but we do have tracking numbers for the orders and will still be delivered. We hope to better assist you in the future. ******* *. ******************** Services Specialist Harry & David

Customer Answer
Date: 12/26/2024

Complaint: 22692511

I am rejecting this response because:
The above supervisor called me on Wednesday 12/23/24. She promised me an email with what they were offering that included her contact information, the sending of fruit, and a refund. I have not received the email, so I really do not know what they are offering. I just received a call from a Harry and David representative asking me for credit card information. I asked what for. She stated that there is a hold on my account and that updated credit card information is needed to remove the hold. I refused, stating that I paid in full for the order on 4/20/24 and am not giving them any more information about me ever. Then I asked were they planning on charging me for something and she (unbelievably) said yes, for my last box. I said I would never do that. She then disconnected.

Sincerely,

******** *******
Customer Answer
Date: 01/14/2025
Without explanation, I received boxes containing six oranges (no idea of what kind), six pears, six apples (no idea what kind) all stating in a message that they were a "gift" from Harry and David. I did receive 1/3 of the cost of the 9-month club as a refund. Then, this week I received the Organic Bosc Pears that were due for January as part of the club. At this point, I feel that they have tried to resolve this matter. Thank you for your intervention BBB! I would never have gotten anything without your help. You can consider the matter closed.
Initial Complaint
Date:12/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harry and David ran a 50% off promotion in June/July 2024. I called before ordering to make sure I could delay shipping until Christmas, I could. I placed my order June 29th - order number ********** The item number is *****X the discount price was $249.99 ($499.99 regular price)Today, December 15, 2024, I received an email that there was a problem processing my payment -they tried to process the payment using the wrong credit card (they had the correct credit card number already and should have used it instead) The email specified to call within 24 hours.I immediately called their toll free number since their online chat was disabled, and got a boiler so room in *****. I gave him the credit card number. An hour later, I checked my account and discovered the order had been cancelled **********, I called back and got the boiler room, again. I explained the situation and was told it would have to be reordered - AT FULL PRICE. I was then offered 10% off - and finally 30%. I should have received the full 50% off. I had checked Alternative web sites - they were either out of stock on comparable items or it was too late to order for delivery by Christmas - so I was over a ********* new order number is W00604131168700 where I was charged $378 I want refunded the difference and I think I should also be compensated for the aggravation this has caused - I've been thinking SINCE JUNE this was a non issue. They dropped the ball on so many levels.
Business Response
Date: 12/16/2024
Dear ****,

Thank you for contacting us. We are very apologetic regarding your order situation. We will contact you directly to provide an update on your order. We truly apologize again for any inconvenience with us. Please let us know if you need further assistance. We will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Customer Answer
Date: 01/07/2025
Just to update: The $378 dollar charge finally dropped from my bank's pending list without being charged to my account.

The $95.03 did clear and was charged to my credit card..

I'm still a bit confused as to what that charge was for since I was told there would be no charge as a resolution to all the confusion. Perhaps you can get them to clarify the charge.
Business Response
Date: 01/07/2025
Dear ****,

I know heartache during the holiday season. However, I can only imagine the disappointment and embarrassment you personally experienced because of our lack of foresight to call you immediately when the issue arose with your bankcard. As a representative of Harry & David, I want to apologize for any inconvenience you may have experienced as a result of having to reorder the order you placed months in advance only to have it still arrive past Christmas.
We will be crediting the $95.03 back onto your card. Although what you paid for the order was far less than its value, we value your relationship with Harry & David far more.
We apologize again for any inconvenience with us. Please let us know if you need further assistance. We will do our best to help. Have a good day!

Sincerely,

****** *.
Executive Services
Harry and David
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****** *******
Initial Complaint
Date:12/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 11/3/24 for pears that were intended to be a Thanksgiving gift. Therefore, I specified that the delivery date should be before Thanksgiving. My credit card was charged and then Thanksgiving Day came and went without any pears or any word from Harry & David. After a total of hours waiting for customer service, I was told by two different *****s that I would receive the pears by 12/9 for free because they screwed up my initial order. They did refund my money, but again 12/9 arrived without the pears even shipping out. I waited an outrageously long time again for customer service and was told by the 3rd ***** that they wouldn't be sending me the pears after issuing my refund. I then submitted a negative review on their website, but they never posted it even though I was verified as a customer and they kept posting new only ****** reviews. So Harry & David charged my credit card, didn't ship the product I ordered, forced me to be the one to contact the company multiple times, told me lies about making amends, and wouldn't post my truthful negative review. This is scam artist behavior. Harry & David needs to contact me to make things right and fulfill the promise made by customer service. Otherwise, this is a fraudulent company. Again, the pears were intended to be a gift and I'm highly upset by this situation.
Business Response
Date: 12/16/2024
Dear ***,

Thank you for contacting us. We are very apologetic regarding your order situation. We will contact you directly to provide an update regarding this situation. We truly apologize again for any inconvenience with us. Please let us know if you need further assistance. We will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Initial Complaint
Date:12/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to know why harry and david company keeps charging my card when last time I purchased was 12/4. I had a representative tell me they charge 2 times for one purchase which is actually fraud. I'm filing this as I have an unauthorized purchase that came thru today early in the morning and I have bank alerts , I would like an explanation. Of why harry and david company is using my card to charge for ***** when I don't have my card on file nor did I make this charge either. I will file fraud with my bank as well , harry and david company is committing fraud on there consumers
Business Response
Date: 12/16/2024
Dear ******,

Thank you for contacting us. We are very apologetic regarding your situation. We have contacted you directly to provide further assistance regarding your order situation. We truly apologize again for any inconvenience with us. Please let us know if you need further assistance. We will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Customer Answer
Date: 12/16/2024

Complaint: 22690632

I am rejecting this response because:

You have fraudently charged my card , my last order was on 12/4 , why is it each year you all fraud my card, last year I ordered and some one put 2 amounts for one order and I was told your company does 2 authorizations for one order which is fraud and i had to file fraud and here you go again charging my card when I didn't place an order
Business Response
Date: 12/20/2024
Dear ******,

Thank you for contacting us regarding your order. I would like to first offer my sincerest apologies to you.

We value our customers and strive to deliver smiles with each order. There are several orders placed on your account all going to the same person. Please contact us so we can work with you to resolve this matter.

Again, we apologize for the inconvenience this matter has caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Priority
*****************
Customer Answer
Date: 12/20/2024

Complaint: 22690632

I haven't ordered since 12/4 , and you got paid but yet you email me weeks ago about not being paid but yet the funds came out of my account. To make matters worse, yall shipped out all ordered, so if you claim. You didn't get paid the. Why have the funds already been taken out of my account and then NEXT THING I SEE IS YALL HAVE FUN CHARGING MY CARD MULTIPLE TIMES WITHOUT MY PERMISSION AND NO NEW ORDERS PUT IN EITHER, WHO DOES THAT NO COMPANY SHIPS OUT ORDERS THEN WEEKS LATER YOU CLAIM TO NOT BEING PAID THEN YALL HAVE FUN GOING BACK AND CHARGING MY CARD IN 12/15 AND 12/16 , WITHOUT MY PERMISSION. AND NOT ONLY WITHOUT MY PERMISSION. YOUR COMMITTING FRAUD AND YALL DID THIS SAME THING LAST YEAR. YALL HAD FUN CHARGING ME TWICE FOR ONE ORDER , SERIOUSLY WHO DOES THAT , YALL NEED TO BE INVESTIGATED AND SHUTDOWN, I DIDNT GIVE YOU PERMISSION TO MESS WITH MY CARD WITHOUT CONTACTING ME AND YOU ALL HAD ALREADY SHIPPED ALL ORDERS OUT , THEN IF YOU DIDNT GET THE FUNDS AS YOU CLAIM THEN WHY SHIP THE ORDER OUT PERIOD , AND YOU ALL TOOK IT UPON YOURSELVES TO FREELY CHARGE MY CARD WITHOUT MY PERMISSION PERIOD

Business Response
Date: 01/11/2025
Dear ******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Once this order was processed and shipped Harry and David charged you. That charge unfortunately did not process and clear with your financial institution until 12/15/2024. We did only collect funds one time on that date.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive Priority Services
Customer Answer
Date: 01/13/2025
It is illegal for you to keep charging my card even after you've already shipped my package , PERIOD , IF YOU DIDNT GET THE FUNDS THEN YOU SHOULDNT OF SHIPPED THE PACKAGE WHICH WAS BACK ON 12/4 , ITS SERIOUSLY VERY DISTURBING AND ILLEGAL FOR YOU TO KEEP INTERMITENTLY OVER TWO DIFFERENT DAYS WEEKS LATER TO THINK YOU CAN FREELY CHARGE MY CARD, WHENEVER YOU WANT. YALL NEED TO BE SHUTDOWN FOR ILLEGAL PRACTICED AND LYING ABOUT WHAT YOU DID AS WELL
Initial Complaint
Date:12/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order with HARRY and DAVID for 3 different people. 1 person (tracking num ************) never received, ************* tracking num ************) received rotten fruit. 3 received correct item. Called customer support, after multiple hours on hold finally talked to *** who was clearly brand new as they did not know processe and I had to correct multiple times. I asked for supervisor 7 times and they would not transfer me. Finally they committed to resend the orders and I would see in my account the next day. Now multiple days later, no ***lacement no notification, Web site chat doesnt work and I don't have multiple hours to wait on hold. Please do what you say.
Business Response
Date: 12/15/2024
Dear ******,

Thank you for contacting us. We are very apologetic regarding the delivery results of your order. You have been refunded for both affected recipients of this unfortunate delivery situation. Our refund time frame is 7 - 10 business days. Please wait the remaining time frame for your refund to be communicated with your financial institution. Please also check your bank statement and/or contact your bank if you have further questions or concerns regarding the whereabouts of your refund.

We truly apologize again for any inconvenience with us. Please let us know if you need further assistance. We will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Initial Complaint
Date:12/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online order, saw the charge appear on my credit card, and then saw it disappear. The arrival date came and the order wasnt even shipped. I reached out on the company website, where an online chat was the only option and was completely useless. I then tried calling on the phone and was on hold for half an hour. I didnt even get the chance to talk to a human. They charged my credit card again and still no email regarding shipping. This is obnoxious and I will never deal with Harry and David again.
Business Response
Date: 12/15/2024
Dear *****,

Thank you for contacting us. We are very apologetic regarding your order being delayed. We will contact you directly to provide an update on your order situation. We truly apologize again for any inconvenience with us. Thank you for your patience and understanding with us through this order delay. Please let us know if you need further assistance and we will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Customer Answer
Date: 12/15/2024

Complaint: 22688138

I am rejecting this response because:
I tried contacting multiple times to avoid delays. The order is no longer relevant and your companys customer service has been totally useless and only reached out after I complained on BBB. We no longer have any use for this order and I need to cancel it due to my wife going into premature labor.

***** ******
Business Response
Date: 12/18/2024
Dear *****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a Full refund in the amount of $196.44 . Your refund will be processed and returned to your original form of payment within 7-10 business days.

Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

******* S
Executive Services
************************

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Business Response

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Business Response

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Complaint statuses

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Complaint statuses

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Business Response

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