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Business Profile

Gift Store

Harry & David

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harry & David has 26 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 246 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried "in vain" to learn how to use my accumulated Giftastic Points. I had the same issue last year. I have accumulated more than ***** points because I am a Passport Customer, I have talked on chat, I have called and I have sent emails. There is no place on my Passport File where I can enter my birthdate; they say they need to know this to use my points. 1-800-Flowers has written me several emails, yet they still are not telling me how to use my accumulated points! Their last email tells me I have to wait two weeks after my birthday and I will receive instructions. I have been a very good customer and that is why I have accumulated so many points. I feel they are just putting me off because there is no real redemption established for these points. I need The Better Business Bureau to get this business to stop making excuses and to send me how I will be able to redeem these points. My feeling is that this is just a ploy Harry and David use in order to get people to join Passports Celebrations.

      Business Response

      Date: 10/11/2023

      To whom it may concern, 

      I've attempted to reach out to **************** with our apologies regarding her case. 

      I updated her via voicemail that a catalog was sent out this past September allowing her to use her points to purchase select items.  If she didn't receive this catalog, I've given her the contact information of 1800Flowers ****************** to assist her. 

      Regards,

      Executive Services 

      Harry and David. 

       

       

      Customer Answer

      Date: 10/11/2023

       
      Complaint: 20697935

      I am rejecting this response because:  I have not received any catalog or any email catalog, and no email saying I am in Tier *******none of the items that the man, who never even gave his name here or on my Voice Mail, said I should have received, in September, have been received by me.  The man called me according to my cellphone at 7:41 PM EST.  The number he used was *************** I tried to return his call at 8:09 PM EST to ************** and I left a long message for him on someone's Voice Mail Service.

      I attached most of the correspondence that I had over email with ***** Flowers/Harry & David, when I initiated this complaint, not one of those emails says that a catalog had been sent to me! None of the emails said I needed to check my spam folder for a catalog, either.  I think this Giftastic thing is a huge scam!  The Better Business Bureau needs to get this scam by ***** Flowers exposed for the good of all Harry & David Consumers, not just me. there is something seriously awry with this bogus point system. 

      Thanking you in advance for your help in this matter.
      Sincerely,
      *************************** (********************) 
      *************************** (Phone:  **************)

      Business Response

      Date: 10/20/2023

      Please accept our sincerest apologies for all the confusion and misinformation you received over your Celebration points. As of today, 10/19/23, we show your point balance is *****. Thank you for being such a loyal customer!

      The points you earn in a 12-month period determine your gifting tier.  As you accrue more points your gifting tier automatically unlocks more perks and benefits. The app contains an FAQ section that tells you all about the membership, earning/redeeming benefits and Gifter points. An email has been sent with all the details on how to get to the information along with a link to ************* tier benefits. 

       


      Customer Answer

      Date: 10/20/2023

       
      Complaint: 20697935

      I am rejecting this response because: I have been told numerous times that I could redeem my points for merchandise and that I will be receiving a catalog in order to use my points for merchandise. I want to know why I have received so many different answers from you regarding my points.   I have also been told that I would receive an email before my birthday which is November 2, (12 Days Away), in order to pick a birthday gift.  I have NOT received anything whatsoever, stating anything that I can choose for my birthday, nor have I received any information, at any time, that I have reached a different tier, and exactly what I would receive for being at that specific new tier.  I find all of this to be, bottom line,  "False Advertising"!  I am very disappointed and grossly dissatisfied with ***** Flowers and Harry and David, and the staff there who all have "different answers".  Noone there is on the same page.  I feel I should be compensated for all of my time and for all of my effort, I have been put through here!  How about putting a huge credit on my account that I could use to purchase gifts for my family?  I definitely feel I should be compensated here, in some way, *****-Flowers, for all the out and out lies I have been told!
      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled by order #W101005872438726 on September 13, 2023. The company was supposed to refund my money and, after calling and trying to work with the company 5 times, I still have not received my refund. They have told me someone would call me and no one every has. I am unable to speak with anyone who can fix the issue. I just want my money back.

      Business Response

      Date: 10/13/2023

      Harry & David has refunded the order through Pay Pal.  We have contacted the customer and have not yet received a response.  

      Customer Answer

      Date: 10/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Posting everywhereDo not waste your money on ******* Cookies through Harry & David. I am furious. These people lie. I ordered Halloween cookies and tried to cancel order since my daughter told me the grandkids did not like the previous order. In less than 12 hours, the online chat to cancel put me in a logic loop and would not cancel. When I called the number on the order in the morning, I was transferred and put on hold twice. They told me shipment was already mailed. A lie since I ordered late Saturday night and it was still Sunday morning. I thought I would try one more time since we had a mix up last time. Big mistake. I had ordered cookies for my grand kids at Easter they sent cookies that were stale and not Easter themed nor in the tin I ordered. When I complained they resent the order correctly. How are they in business?

      Customer Answer

      Date: 10/02/2023

      I tried calling again, and was able to speak to Harry and Davids gifts, they refunded me when ******* cookies refused to cancel my order. I had followed their web link and could not cancel that way and phone calls did not result with a satisfactory answer or cancellation of my order but the lady at Harry and Davids did refund my charge.

    • Initial Complaint

      Date:09/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order of Triple Treat Deluxe Summer ***** ($97.69) on July 31st. It was delivered on August 25th. I contacted customer service on 8/26 about half of my peaches having mold on them and the others were tasteless. Out of the 3 fruit ordered, only the nectarines were edible. **************** offered me a 20% discount on my next order and some preserves. (blank stare) Like, you can't seriously think that I'll order from you again! I agreed on them sending salsa. I still haven't received the salsa that should have arrived by 9/7!

      Business Response

      Date: 09/20/2023

      To Whom It May *********************** reached out to **************** with our apologies for her recent ordering experience and we feel that it's been resolved to her satisfaction. Weve been able to clear up some confusion on our part regarding the replacement delivery dates.   

      Regards,                                                                                                                                                                    ********* Services / Harry and David  

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving unwanted unsolicited spam e-mail from one of Harry and Davids brands Sharis Berries. I did not give Harry and David permission to sell my personal information to other companies within their website. This needs to stop immediately! I want my my address, phone number and e-mail permanently removed from all of their mailing lists!

      Business Response

      Date: 09/13/2023

      Better Business Bureau,

      We have contacted the customer and resolved the issue by stopping the unwanted email promotions.  The customer was satisfied with the resolution. 

      Harry & David 

       

      Customer Answer

      Date: 09/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After ordering a gift from Harry and David in April of this year, I have received nonstop marketing emails despite having repeatedly unsubscribed using the unsubscribe button. In May, I chatted with a customer service representative who said she could not unsubscribe my email unless I provided certain information, which is a direct violation of federal guidance on the CANSPAM Act. The emails appeared to stop for a while but have now inexplicably resumed again. The unsubscribe button is still not working. This is definitely a violation of the CANSPAM Act and I'm surprised there isn't a class action against Harry and David yet for their blatant violations of federal law.

      Business Response

      Date: 09/06/2023

      To Whom It *** ************************************************ has reached out to ***************** with our apologies for her experience.
      We've set flags to remove all marketing emails withing our company and escalated a request to our upper ******************** team enterprise wide to assured she will not receive any more unwanted emails. My recent conversation she agreed for me to make a call back this week to verify its been resolved for her.

       

       

      Customer Answer

      Date: 09/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased something from Harry and David about 8 months ago. I believe I signed up for texts to get a discount on the order. Since then, they have sent WAY too many texts. I cannot stop the texts. I have stopped texts from other companies, but can't do so with Harry and David.What a shame that a company that USED to have a good reputation makes it impossible to get away from them. I will never buy from H and D again.

      Business Response

      Date: 07/25/2023

      To Whom It May Concern,

      We've reached out to ********************* with an apology for the inconvenience we've caused her at this time. We've addressed the request to stop future text messages and will follow up one last time to make sure she is no longer receiving any text messages from us.                                                                

       Executive Services                                                                                                                                 Harry & David

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the well-known Harry & David website and purchased a product for $91. I received an email from Harry & David confirming my order. I emailed the company to ask a question about shipping and only received responses back from a company called 1-800basket. No matter how I tried to contact Harry & David I kept receiving responses from 1800basket or 1800flowers.com. I was told what I ordered came from these businesses even though everything else clearly showed it was from Harry & David. This seems very deceiving and like false advertising and was discouraging. My order number and date is Order #: W01005866949782 Order Date: 6/21/2023. The recipient for the order is Recipient Address ******************* ************************************************************ The total price for the order is $90.98

      Business Response

      Date: 06/23/2023

      6/23/2023

      To whom it may concern, 

      I reached out to ****************** with our apologies regarding her experience and confusion.

      Harry and David was previously purchased by ****flowers. They have decided to cross sell some items on our website from other brands they own. ****-Baskets is an example. 

      I referred her back to ****Baskets to address any further questions she has regarding her order. I included our ********* Services phone number in case she needs anymore assistance. 

      Thank you,                                                                                            

       ********* Services                                                                                                      Harry and David

       

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On/Around 05/05/23 I placed an order via Harry & David website for a gift for my mother for upcoming Mother's Day Since that time i have receive between 2 to 4 emails per day from Harry & David and another 2 to 4 emails from their affiliate Wolfermans Gourmet. I have used the unsubscribe function on the very first marketing email from both of these companies and yet continue to receive daily MULTIPLE emails from Harry & David and Wolfermans Gourment. This is a violation of CAN-SPAM as they have not unsubscribed me within the 10 day rule. I continue to receive these emails, each time again unsubscribing only to receive additional emails.

      Business Response

      Date: 06/16/2023

      Sent apology email.  ****** customer's record to stop any promotional emails.  Alerted him that there may be a few more as we do our marketing in advance. 

      Customer Answer

      Date: 06/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harry and David's refuses to close my account. I have spent over three hours and the last five days asking them to close my account, and they don't want to do it. I called them by phone, and they said their "customer loyalty" line is not working. I have sent three email requests, and no response. I am still able to log into my account. This is highly infuriating and incredulous, and quite frankly indefensible. I have sensitive bank information in my account that they won't let me delete.

      Customer Answer

      Date: 04/12/2023

      Please close this complaint. The issue has been resolved. Thank you. There should always be a link after every complaint filed to close a complaint after a new action with the defendant company. Please consider installing this link.

      Business Response

      Date: 06/09/2023

      We have been unable to reach ******************** to address his comment.  We have left our callback information in a voicemail should he choose to follow up.

    Harry & David is NOT a BBB Accredited Business.

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