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Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harry & David has 26 locations, listed below.

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    Customer Complaints Summary

    • 369 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/1/23 ordered an arraignment from Harry and David's online website using a coupon for 20% off the total. The coupon code would not go thru, an online chat window appeared and the sales rep told me to call the next day and it would be applied. The next day I had to stay on the phone and argue with their customers service rep to try and get them to honor their coupon. Terrible business practice and hostile customer service.

      Business Response

      Date: 01/16/2023

      Better Business Bureau, 

      We have contacted the customer and resolved the customer's issues to their satisfaction. 

      Harry and David 

       

    • Initial Complaint

      Date:12/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ordered a turkey dinner on 12/8 for my parents for Christmas. Only the stuffing arrived. I called H&D, they told me the remainder of the order was shipped and would arrive today. The lady said the order was stuck in a ***** warehouse in Georgia. She offered to replace the order but the other sides we selected were unavailable. I picked new sides and was told it would arrive today. On my wife's ride home from work today someone else called and said said the original sides we ordered were not available DUH! He told my wife the order would arrive on January 5th instead! We've ordered from this company for years. That will never happen again. What a bunch of MORONS!!!!

      Business Response

      Date: 04/19/2023

      Good Afternoon,

      We felt it was important to respond to our customers feedback.

      What was stated is correct with a few additions for clarification. Their ordered was placed to be delivered by 12/14/2022. The gift was shipped; however, it was lost at the ************* hub on 12/13.

      Once we were contacted, we offered our apologies and credited the customer back $170.48. We also offered to resend another Turkey Dinner w/sides (some side dishes had to be changed)

      We take our customer feedback very seriously and hope we've been able to make amends to our customer for the inconvenience and disappointment they experience during Christmas.   

      Since we ship perishable items and they sometimes get caught in shipping delays; since the 1930's Our Guarantee is.  

      You and those who receive your gifts must be delighted, or well make it right with either an appropriate replacement or refund.    

       

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost 100 gift baskets from Harry & David for our valued customers. I selected a specific gift and was told they had plenty available so I placed my order totaling $7,700. I included my name on the list so I could know when the gift was delivered. The gift arrived on time, but was not the gift I selected. Far from it! I couldn't even find that gift on their website to compare costs but am sure it costs must less than what I'd ordered. Not only was it badly packaged, it was mostly meats (not treats!) and items seemed low-end. I was never told this would happen so it was a very upsetting surprise. My inquiries have not been answered, I've emailed and called with no response. It's utter neglect. They made a healthy profit off of my order and we're left with an unhealthy image in front of our customers. I want a healthy refund.

      Business Response

      Date: 01/23/2023

      1.23.2023

      To whom it may concern,

      The customer is a client with our *************************** so I responded to the department regarding the customers BBB complaint.  

      They responded with an emailed back to ********* Services letting us know, that this has been addressed with our customers and at this time the customer is happy with their resolution.  

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 12 month fruit of the month club, plus a gift basket and a card on december 10,2022 with an order number of W01005793449324 and was promised in an email of a 20% discount on the order of $479.54 however I forgot to enter the code for the discount at the payment site and I called back within an hour and talked to a rep of Harry and David who courtesly gave me the 20% discount with a total charge of $375.13.Instead of placing the order which I received in an email of **********, the employee accidentally canceled the entire order and my order never went through which was promised for delivery on dec 27, 2022.I chatted and called Harry and David reps, and they stated they couldn't help me. I was referred to a supervisor *** who also was not able to establish the agreed upon order price and was of no help.I feel that the original promise for the discounted order should be honored per usual and customary business practices of following ethical business practices. I don't believe i was treated fairly and should be compensated as i will now have to pay for a more expensive gift basket. I feel that I should be compensated for the original amount of the agreed upon price.

      Business Response

      Date: 12/29/2022

      The customer issue has been resolved to their satisfaction.

      Customer Answer

      Date: 12/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************** M.d.

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/27/2022 we received a package from Harry and David delivered by Fed Ex. It was a Christmas gift from our family. However we were not able to taste the beautiful pears as they were frozen solid and had frost on them. Also the bottle of wine was frozen and the bottle broken open. Disappointed beyond belief!

      Business Response

      Date: 01/04/2023

      Multiple attempts made with no response from the customer. 

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a previously opened box of Moose Munch with 2 bags of popcorn already opened inside. A refund is wanted for poor quality control.

      Business Response

      Date: 12/27/2022

      Customer contacted. Agreed to a replacement.

      Customer Answer

      Date: 12/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************************

      Customer Answer

      Date: 01/06/2023

       
      Complaint: 18643005

      I am rejecting this response because:

       

      I have not received the replacement the was promised.  I would like to reopen the complaint with a unsatisfied resolution.

       

      Thank you,



      Sincerely,

      **********************************************

      Business Response

      Date: 01/20/2023

      Better Business Bureau,

      Customer was a recipient of a gift but refused to provide needed order information. The customer received their promised replacement on 1/5/23 at 9:47 am per Fed ex tracking.   Customer phone is not accepting calls. 

      We are considering this resolved. 

      Harry and David

       

    • Initial Complaint

      Date:12/26/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Harry&David for steak and lobster package advertised with 2 day free shipping then went and charged me a $34.00 shipping. No way to dispute it at the time. It's been 10 days and still haven't got my order

      Business Response

      Date: 12/27/2022

      The customer issue has been resolved to their satisfaction.

      Customer Answer

      Date: 01/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely, 

      *********************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to place an order which required a shipment date by a specific date, the 19th of December. The customer service person said it would ship the week of the 19th and I said no thanks because if it shipped any later than the 19th the items (3 separate orders actually) would arrive too late given that the recipients would no longer be at the shipment address. The customer service person assured me the items would ship on the 19th, instead of sometime that week, which she knew would be too late. So I agreed. And indeed the items failed to ship on the 19th, instead shipping too late on the 21st and are expected to arrive sometime later than promised and too late for any of my recipients to receive. Attempts to remedy the situation have been unsuccessful and so far have yet to address the problem at all!

      Business Response

      Date: 12/23/2022

      The customer issue has been resolved to their satisfaction.

      Customer Answer

      Date: 12/25/2022

       
      Complaint: 18630369

      I am rejecting this response because the 3 gift recipients I ordered fruit for, never received what I ordered.  Yes, they gave me a refund which I appreciated but they also were saying that they would look into the actual delivery of the items ordered but nobody has gotten back to me about it and my 3 gift recipients are without a gift and it's Christmas.  So I am still very frustrated and not satisfied with their response.

      Sincerely,

      ***********************

      Business Response

      Date: 02/17/2023

      ************ has been refunded.  Cherries have a seasonal availability and we try our best to deliver by Christmas.  All three recipients received their cherries on 12/27/22.  ************ would have received an email with tracking and delivery information for all 3 shipments.  We apologize for the misunderstanding.

      Customer Answer

      Date: 02/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  One thing they did not mention is that the cherries were delivered but many were ****** ripe and not edible. However they did refund my money and I am grateful. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this service for many years with wonderful results. I recently ordered a chicken pot pie for me and kept getting e-mails saying it was delivered when it was not. Finally I called and was told they were having email problems. I kept checking on my porch to see when it would arrive. My neighbor called to tell me my package was in the middle of my driveway. In plain sight for anyone to pick up. The Fed Ex driver just left it there. I will not be doing business with you in the future. I suggest you use other means of transportation.*************************

      Business Response

      Date: 12/23/2022

      I have contacted **************** and replaced and expedited her item. I have sent her an apology letter with a 20%off offer. And spoke with her at length and offered my sincere apology.  

      Customer Answer

      Date: 12/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/22/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 12/13/2022- Cancelled transaction.My transaction for order # ********** was cancelled by the company due to the fact they "lost my information" despite being an internet purchase. I spoke with 2 persons over the course of the transaction ( who clearly were overseas who's comprehension of the english language was limited and stated everything was fine).My final call to an english comprehending and speaking representative disclosed the above information. The reason for the complaint is simply that the Harry and David **************** is really not customer service. It is a sham. They do not comprehend data appropriately and gave False information to me as the customer. I am hoping that in the future that appropriate training, and certifications of English as a Foreign Language must be obtained in order to have meaningful employment for this corporation.

      Business Response

      Date: 12/23/2022

      I have spoken with ************** and assured him that is comments and concerns have been forwarded to the correct department for consideration.  

    Harry & David is NOT a BBB Accredited Business.

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