We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Reviews

This profile includes reviews for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Harry & David has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 225 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Daniele M

      Date: 12/30/2024

      I ordered a new from the company 12/19/2024. I got charged twice at ****** dollars and now they refuse to refund my money nor did I ever receive the meals

    • Theresa O

      Date: 12/30/2024

      Placed order for sympathy basket paid double shipping $ for ******* arrive 12/31 Placed order 12/27 just got email order will arrive Thursday 1/2 called *** told me I wasn't the one who.placed order this is bogus My credit card was already charged and I signed into my harry david account and the order was in my order history asked for supervisor and was disconnected called back am on hold now for over 40 minutes should be zero stars rating will never order from this company again if it can't get there on promised date then refund shipping or let me cancel order not an option disgraceful customer service

    • Loey W

      Date: 12/30/2024

      I have ordered from Harry and David for years and they were fine, but this year, one of my orders couldn't be delivered, a problem with ***** and not them. But when I found out and called HD to change the address so that my friend could pick it up elsewhere, I was told after 2 different calls that they would send it. This was on 12/26. I then called today, 12/30 and the order hasn't even been sent and they were still trying to send it to the old address. I then talked to 2 more agents who promised to change the order, but upon receiving another email, I found out there still wasn't a change. I decided to cancel the order. I still continued to get emails that didn't reflect the cancellation. No one would give their real name because when I asked if a ********* or a "******" was there, there was no such person. Every time I asked to talk to a manager, I would either be put on hold, one time for 40 minutes, or hung up on. I do not trust Harry and David to send or cancel the order and so I escalated this to my credit card company to start a dispute. They have lost a loyal customer because of their incompetence and unprofessionalism. I don't want a million apologies. I just wanted my present delivered.

    • Kelly W

      Date: 12/30/2024

      I originally placed an online order on December 9th- plenty of time for Christmas arrival. This quickly evolved into the worst customer service experience I have ever encountered. Initially there was an issue with their delivery provider on December 13, which is not the fault of Harry and David, however the events that followed were absolutely their wrongdoing. I telephoned customer service on 4 occasions and 5 virtual chat sessions to be told falsehoods on the status of my order. 3 separate representatives told me that my order was being shipped when it had not. 2 representatives told me they were processing replacement orders when they did not. 3 additional representatives assured me my order would be delivered and it was not. My package never arrived. I was repeatedly given incorrect information that was later contradicted by another representative only to be told another set of untruths. The one and only positive experience with their customer service was when I finally demanded a full refund on December 28. This request was taken care of and my refund was processed in 2 days.

    • Amber L

      Date: 12/30/2024

      There were roaches in our shipment ! the pears were not as good as they used to be either. i highly advise going to ******* over purchasing from this company. or better yet, patronize your local family owned business.

    • J L B

      Date: 12/29/2024

      Unbelievably bad floral arraignment. I ordered a Christmas sleigh, Christmas greens , red roses white daisies, other artfully arranged with lights woven around the arrangement. What my loved ones got was a pathetic arrangement with rose sticking out at the top, some sad daisies, two in think twigs off a Christmas tree stuck in at the sides and leaves from the kids and of **** you have growing under the windows of your house. Thrown in to cover the gapping hole in the middle where flowers should have been. The lights? Oh they were there wrapped like a coiled rope around the base of the "floral arraignment.". I am so embarrassed. I sent them a message and they haven't responded. Did not waste your money. Please Do Not Waste Your Money.

    • Skip H

      Date: 12/29/2024

      I placed an order in November for a Christmas delivery. The order was in stock and paid for. When the package arrived to my friends, it was a completely different smaller order. I called Harry and David right away. The customer service *** told me that original order was out of stock now. So why didnt someone call me about that instead of picking whatever they wanted to ship? The *** told me a new order (close to what I originally ordered) would ship. That package never did arrive. This is my last Harry and David order, since they didnt seem to care.

    • Mike M

      Date: 12/28/2024

      Twice Ive been the recipient of Harry & Davids gift baskets. They promote themselves as a premium food and gift producer. The sender sees glamorous ads and makes a selection to send to friends and loved ones. Once the gift arrives at the recipient the sender usually doesnt see the unidentifiable product that arrives. The recipient will thank the sender graciously but wont ever reveal the product they received was spoiled, rotten or damaged. This is a ripoff thats generated lots of revenue on the backs of trusting customers. BUYER BEWARE! Read the multiple low negative reviews. Dont walk, RUN from doing business with HARRY & DAVID, premium food and gift producer. My gift this time, spoiled and rotten pears and apples. Disgusting!

    • Susan L

      Date: 12/28/2024

      Very disappointed in Harry & David, ordered a box of 12 pears 12/12/24, these were delivered 12/23. On opening the box, we discovered all of the pears were over 50% dark brown/black with several completely brown/black and soft - rotten. All were unappetizing - cut into a couple of them to try and salvage something but they were brown and rotten in the center.Called customer service who said they would re-ship with a delivery date of 1/6-7/25 - that is not acceptable and they agreed to a delivery date by 1/1/25. My account did not reflect this re-order so called customer service again today (12/28). They had no record of the re-shipment. Again offered to re-ship. At this point I requested a refund in addition for the inconvenience of spending over an hour chatting with inept customer service about this. After a lengthy wait a refund was agreed to but not re-shipment. This is fine at this point as I am completely uninterested in receiving any product.We have either received Harry & David pears as a gift or ordered our own for years. I understand that issues can happen, what I don't understand is the lack of helpful and competent customer service associates.The company clearly does not live up to it's "promise" to customers: "You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always."

    • Steve G

      Date: 12/28/2024

      Just awful. Ordered a gift basket that included wine. No order confirmation yet they charged me $161. After non delivery out on hold for hours only to find out I need to include age of recipient. Days later got called back to be told item is undeliverable due to some new computer system that had trouble with alcohol orders. Will never order from them or their parent (1800 flowers) for remainder of my life

    Harry & David is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.