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Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in **********. Under the ****, a company is REQUIRED to delete ALL of my information when requested I have asked Radaris MULTIPLE times to delete my information under the **** and they keep adding My information back in under the guise that I lived in other states I LIVE IN **********. UNDER THE ****, THIS CORRUPT ORGANIZATION IS REQUIRED TO DELETE ALL OF MY INFORMATION. ALL OF IT. ANYWHERE

    Business Response

    Date: 10/28/2024

    Hello ******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** (*******) Monks

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove my name from the below url - it includes links that are incorrect and show certain CALIFORNIA privacy informations that are not legal. My name should NOT be on your site AT ALL.**********************************************************************************************

    Business Response

    Date: 10/23/2024

    Hello ****,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 10/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put my information back up on their site when I requested permanent removal months ago ****************************************************

    Business Response

    Date: 10/22/2024

    Hello *****, 

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 10/22/2024

     
    Complaint: 22456435

    I am rejecting this response because:

    *************************************************************

     

    They did not remove my profile. It's still visible and they were requested months ago to permanently remove it.  Then they put back on the site. They do not remove it even when emailing them. They never reply.  I don't want my information on their site !  

    Sincerely,

    ***** ********

    Customer Answer

    Date: 10/31/2024

    Name is still on site 

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding the website, **************************:I am unable to remove all of my personal information from ************************** using the "remove my info" option. Radaris continues to display five addresses for me, including my current address, leaving me at risk for identity theft. My name is ********* ******. I am asking ************************** to remove the following addresses for me from their website: *************************************; *******************************; *************************************; ***************************************; and ***************************************************. Please remove the information promptly.

    Business Response

    Date: 09/23/2024

    Hello *********,

    I apologize for the issue you experienced. Your records have been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:09/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them to remove my personal information and they keep denying. I did not give them permission to have it.

    Business Response

    Date: 09/23/2024

    Hi ***,

    Our records show that you have already received a detailed instruction on how to remove the information. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/23/2024

     
    Complaint: 22311183

    I am rejecting this response because:

    I have tried to remove it myself and they keep denying it. I do not wish to talk to them.
    Sincerely,

    *** ****

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/29/2024 I reached out to Radaris to go through the delete my information and do not sell or forward my personal information process. Upon going through the flow it keeps prompting you to sign up with a service to do exactly what I am doing myself. I emailed customer service, I emailed the ********************************** and provided all the links and pictures they are using without my consent. The pic I provided is not even me nor do I know where they got this pic from but it has my name and a link to Radaris under my name. I request Radaris and all of its sister owned companies to delete my information **** as requested and do not sell or forward it to any other company or country nor store it for future use nor link it to random individuals as I have proven and emailed to them for removal. This company is obligated to follow all laws and regulations and not put individuals through the run around when requesting deletion. *** and **** and other states privacy laws are in violation.

    Business Response

    Date: 09/12/2024

    Hello *****, 

    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/12/2024

     
    Complaint: 22273390

    I am rejecting this response because: A simple review of my provided document shows these links have not been taken down "day 1" of my request and my information with links are still showing. I've worked with the other people search groups and it was handled the same day with zero issues. Do a simple name search and you will see what I sent in the doc (my emails to Radaris)  the picture with my name and a link to Radaris as well as a link with my name on the first page of searching is still there today. I've cleared my cache etc.. so don't waste our time here. Please delete all of my information in all of your databases, do not sell and do not forward.

    Sincerely,

    ***** ******

    Business Response

    Date: 09/26/2024

    Hello *****, 

    We have confirmed that the information has been removed from this site page: **************************************************

    Your photo will no longer be displayed on the page when you click on this link from ****** and navigate to it.

    If you are referring to the snippet on ******'s search result page, ****** will remove their information when they update their cache next time. If you have questions about postings that remain on ******, you will need to contact them directly.

    We are not able to contact ******. We apologize for any inconvenience.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to have my info removed, and while a the full report is removed, my address is still fully visible. I cannot have my address listed for reasons of employment. I need to have this removed ASAP.

    Business Response

    Date: 08/28/2024

    Hello ******,

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ** the response is not exactly accurate. I had to send a second email requesting more information be removed. It was removed after a second email. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed radaris and sent a cease and desist to stop sharing my personal information on their website. The url link to remove my personal information is not working. Their customer support came back with a message telling me to use the link after I already explicitly stated in the email prior it wasnt working. Furthermore they said I couldnt make a third party request and Im NOT. I want my personal information removed immediately. This is violating my privacy rights.

    Business Response

    Date: 08/26/2024

    Hello ********,

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked so many times for radaris to remove my name and information from the company's website which they have done but continue to relist my name and information in *********, ********* and ******, ******** I wish to be removed as I have not lived in either state in almost two decades. Please, remove immediately. Thank you.

    Business Response

    Date: 08/22/2024

    Hello *****, 

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ****** search of my name returns a picture of me that was posted by Radaris. I have made numerous attempts to have Radaris remove the picture from the internet, as it puts my family and me at risk due to the nature of my job. Despite these efforts, the picture remains online. ****** informed me that Radaris hosts the picture, and once they remove it, it will no longer appear in search results.

    Business Response

    Date: 08/12/2024

    Hello ******,

    This photo ************************************************************************* has been already removed from our site. It returns "Not Found" when you click on the link. There is nothing more we can do at this point. Google will remove their information when they update their cache next time.

    Once any information is removed from our website, we have no control over search results that appear in Google.

    Best regards,
    Radaris customer service

Radaris is NOT a BBB Accredited Business.

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