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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 181 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ****** search of my name returns a picture of me that was posted by Radaris. I have made numerous attempts to have Radaris remove the picture from the internet, as it puts my family and me at risk due to the nature of my job. Despite these efforts, the picture remains online. ****** informed me that Radaris hosts the picture, and once they remove it, it will no longer appear in search results.

    Business Response

    Date: 08/12/2024

    Hello ******,

    This photo ************************************************************************* has been already removed from our site. It returns "Not Found" when you click on the link. There is nothing more we can do at this point. Google will remove their information when they update their cache next time.

    Once any information is removed from our website, we have no control over search results that appear in Google.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my family's information are on Radaris' site without out consent. After putting me through miltple annoying pages where I had to keep clicking "next", when I finally got to the last page, it asked for my email...instead of processing, it kept saying my email was invalid...Take us OFF of your site PERMANENTLY.

    Business Response

    Date: 08/03/2024

    Hello ****,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question and remove them.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 08/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Mayo Az

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite reaching out multiple times to have my information removed from their website they refuse to remove all of it. Their customer service sends me a generic email to complete an opt out form that I have completed multiple times. Some of my info was taken down from their website. Not all of it. Ive sent them the direct link as well as a screenshot. I have the right to opt out from my information being shared publicly on their website. Their customer service also keeps directing to me to their paid removal service. So apparently even though its my right to have my information removed they want me to pay for it. Unacceptable

    Business Response

    Date: 07/29/2024

    Hello ******,

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a resident of ********** and I am exercising my right to privacy per CPPA. I am asking zoominfo to remove my personal information. The **** **************************************************** want my name removed from being affiliated with ************************* on url ****************************************************** information on their site is false, misleading and deceptive - in addition based on this data the company is financially benefiting from false, misleading information is a violation of my privacy and defamation of my name. I am asking that my profile and all subsequent personal data be removed. Thank you

    Business Response

    Date: 07/25/2024

    Hello ******, 

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After following all of the steps to remove the url ********************************************************** your website tells me to input a valid url. This was not only the correct url since it can currently be DIRECTLY accessed by ANYONE, but it was THE *** RADARIS SUGGESTED after performing its own search upon deletion request. Please remove my information or I will be forced to take legal action. Thank you.

    Business Response

    Date: 07/09/2024

    Hello ***,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:07/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is a website uses individuals personal information and their relatives information to profit for money. Much of the information on individuals is from court records, they say, but some of the information is incorrect, and some is confidential. They say they retrieve their data from public records, such as voters registration, which I find offensive and intrusive because I dont want my residence available to everyone, in which has prompt me to rescind my voters registration. How dare businesses profit from others personal information!

    Business Response

    Date: 07/02/2024

    Hi Shri, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you want removed.

    Please contact us directly at, ************************************ so we can identify the records in question and remove them for you.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a prison photo of me from over 12 years ago.

    Business Response

    Date: 07/01/2024

    Hello *******, 

    I apologize for the issue you experienced. You are showing a screenshot from ****** which we do not have control of.

    Please contact us directly at, ************************************ if you see your information on Radaris.com, not on ****** snippet.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21924223

    I am rejecting this response because: Radaris provided this picture and broadcasted it on the Internet thus making it available to ******* I have already sent your company a cease and decease notice. Once again I'm asking politely for your company to remove all my information including the picture in question. Thank you. 

    Sincerely,

    ***************************

    Business Response

    Date: 07/09/2024

    Hello *******,

    Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have control of, we do not have your photo on our site anymore.

    ****** will remove the information when they update their cache next time. If you have questions about postings that remain on ******, you will need to contact them directly.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:06/30/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A portion of my resume appears in a search on their site: ************************************************************************************************** ************************* Location *************************************************************************************** Industry Information ************** Services I followed their procedure to remove my personal data from their site, but the resume remains, and I never saw it attached to my "profile" on their site. Emails to their site result in automated replies telling me to use their removal tools.I want my resume information removed from their site.

    Business Response

    Date: 07/01/2024

    Hi ******,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Radaris:

    Please improve your opt-out process. It is frustratingly difficult to remove things from your website, and it is clear that emails to your customer service team are not actually read by anyone.

  • Initial Complaint

    Date:06/30/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found my personal information on Radaris but I'm not able to request removal through the online tool. Please remove this URL from Radaris and all of its affiliates.**************************************************************** Radaris or any of its affiliates have not been authorized to publicize my personal information.

    Business Response

    Date: 07/01/2024

    Hi ******, 

    I apologize for the issue you experienced. We will need to know the specific information you would like removed. You sent a list of addresses. Which address exactly do you need removed?

    Please email us directly at ************************************ so we can assist with your request.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21923399

    Please remove

    1. ***********************************************************, including phone numbers

    2. ***** Everglades Ln

    Thank you.

     

    Business Response

    Date: 07/09/2024

    Hello ******, 

    This address has been already removed from the page and is no longer there. Please see a screenshot. 

    In order to see the changes, you may need to refresh your browser while on the correct page. Please press Ctrl+F5 (on a **** press Command+R) to completely refresh your browser's page.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/30/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Search of my name shows a page that lists my address. I cannot request removal of this webpage through the online tool. Please remove this URL from Radaris and all of its affiliates.***************************************************************** I have not authorized my personal information to be posted on Radaris or any of its affiliate websites.

    Business Response

    Date: 07/01/2024

    Hello *******, 

    I apologize for the issue you experienced. We will need to know the specific information you would like removed. You sent a list of addresses. Which address exactly do you need removed?

    Please email us directly at ************************************ so we can assist with your request.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21923391

    Here is the address to remove:  ************************************

    Thanks.
     

    Business Response

    Date: 07/09/2024

    Hello *******, 

    This address has been already removed from the page and is no longer there. Please see a screenshot. 

    In order to see the changes, you may need to refresh your browser while on the correct page. Please press Ctrl+F5 (on a **** press Command+R) to completely refresh your browser's page.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Radaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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