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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.24/5 stars

    Average of 6,689 Customer Reviews

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    Review Details

    • Review fromHeather H

      Date: 12/22/2023

      5 stars

      Heather H

      Date: 12/22/2023

      Everything is great!! My son is going to love it!!

      Consumer Cellular

      Date: 12/26/2023

      Thank you for your feedback; our **-based customer support is always happy to assist. 
    • Review fromChristine C

      Date: 12/22/2023

      5 stars

      Christine C

      Date: 12/22/2023

      Professional, understanding, took time to listen. Very nice and helpful.

      Consumer Cellular

      Date: 12/23/2023

      Thank you for your feedback; our **-based customer support is always happy to assist.We look forward to providing service to you for many years to come! 
    • Review fromRosanna B

      Date: 12/21/2023

      5 stars

      Rosanna B

      Date: 12/21/2023

      My husband is very happy with his phone. We had a little trouble with the esim, but my son-in-law figured it out.

      Consumer Cellular

      Date: 12/22/2023

      Thank you for your feedback; our **-based customer support is always happy to assist.We look forward to providing service to you for many years to come! 
    • Review fromCarolyn E

      Date: 12/21/2023

      5 stars

      Carolyn E

      Date: 12/21/2023

      I'm very happy to be back with you. I have not set my new phone up yet. My Husband is having some medical issues and I am his Caregiver. I'm 85 and he is 93. Need phone every minute right now. Just need to wait. Some of reviews below look bad.?????!!!!!

      Consumer Cellular

      Date: 12/22/2023

      Our **** Based customer support is always here to help; feel free to reach out to the number listed above is you need assistance. Thank you for your feedback!? 
    • Review fromSandy K

      Date: 12/21/2023

      5 stars

      Sandy K

      Date: 12/21/2023

      Upgraded to an iPhone 14 today thanks to my wonderful husband. ***** made the whole process easy and fun. She entertained me during the whole process of uploading all my old info to my new phone. Thanks to ***** it was painless. She gave me every deal she could. She works at the store on ************ right by Chipotle south of the 60. Go see her.

      Consumer Cellular

      Date: 12/22/2023

      We are happy to hear that you enjoyed the customer service that you received. Our US-based customer service is always happy to assist. Thank you for your feedback! 
    • Review fromPhilip G

      Date: 12/21/2023

      5 stars

      Philip G

      Date: 12/21/2023

      Good plans, good customer service, and decent phone choices! Couldnt be happier!

      Consumer Cellular

      Date: 12/26/2023

      Thank you for your feedback; our **-based customer support is always happy to assist. 
    • Review fromJohn L

      Date: 12/21/2023

      5 stars

      John L

      Date: 12/21/2023

      I've ordered several phones over the years and always received them quickly. I've also always had good experience with support. I'm very happy with CC.

      Consumer Cellular

      Date: 12/22/2023

      Thank you for your feedback; we look forward to assisting you for many years to come! 
    • Review fromClyde V

      Date: 12/21/2023

      3 stars

      Clyde V

      Date: 12/21/2023

      I dont understand what this survey is about. I bought a SIM card at Target and installed it and activated my phone. I didnt order anything.

      Consumer Cellular

      Date: 12/22/2023

      Thank you for your feedback. We're glad to have you. If you need any assistance with your phone or service, our **-based customer support is always happy to assist.We look forward to providing service to you for many years to come! 
    • Review fromXavier W

      Date: 12/21/2023

      5 stars

      Xavier W

      Date: 12/21/2023

      So far so good getting use to phone and company but as of right now no issues or concerns

      Consumer Cellular

      Date: 12/22/2023

      We are happy to hear that you are enjoying you service. Our US-based customer service is always happy to assist. Thank you for your feedback! 
    • Review fromDONALD B

      Date: 12/20/2023

      5 stars

      DONALD B

      Date: 12/20/2023

      YOUR SERVICES ARE ALWAYS GREAT (Especially w/your providing U.S. base English speakers, most helpful to old guys like me w/severe hearing issues).

      Consumer Cellular

      Date: 12/21/2023

      Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come! 

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