Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,685 Customer Reviews
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Review fromFranklin C
Date: 12/07/2023
5 starsWe received our new phones in less than 2 days via standard shipping! They are exactly what we ordered and are very happy with them. Thank you.Review fromLolli P
Date: 12/07/2023
1 starLolli P
Date: 12/07/2023
What customer satisfaction guarantee? In three YEARS on nothing but issues and frustration, at least 6 hours per day spent on the phone with customer support for however long it takes to figure out the newest issues, fully paid accounts without access to service for over two months and the only satisfaction they care about is their own! They said theyd CREDIT me $150 IF I purchased another **** phone, after the first three I paid for wouldnt work! F-U CC
Consumer Cellular
Date: 12/08/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S. based customer service teams would like the opportunity to assist with your phone. Please contact us at the number listed above.Review fromAngelia S
Date: 12/06/2023
5 starsArrived on time in excellent condition. I appreciate your quick response.Review fromMichael S
Date: 12/06/2023
5 starsMichael S
Date: 12/06/2023
Easy ordering and quick delivery. Was happy with the sale price on both phones ordered. Long time customer of CC.Consumer Cellular
Date: 12/07/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromMICHAEL L
Date: 12/06/2023
5 starsMICHAEL L
Date: 12/06/2023
Everything was perfect. As promised and easy switch over. Terrific experience.Consumer Cellular
Date: 12/07/2023
Thank you for your feedback; our **-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromWilliam C
Date: 12/06/2023
4 starsWilliam C
Date: 12/06/2023
My new iPhone 15 Pro *** arrived in 3 days using **** Priority Express shipping. Not as fast as I had hoped. Transfer of data from my old iPhone 7 Plus and connecting the new phone to the network went smoothly.Consumer Cellular
Date: 12/07/2023
Thank you for letting us know about your experience.We are pleased you are enjoying your phone but are sorry it didn't arrive as expected. Express Shipping is a quicker delivery method, and the *********** delivers the package quicker than if sent by Priority Mail. Express Shipping is not overnight shipping, nor is it guaranteed delivery for a specific time frame. Express Priority Mail arrives typically 1-2 days from shipment except for Sundays and Federal Holidays when there is no mail delivery.Review fromTom W
Date: 12/06/2023
5 starsTom W
Date: 12/06/2023
Great! The experience has been good so far. Looking forward to more positive results.Consumer Cellular
Date: 12/07/2023
Thank you for your feedback; we are excited to have you as a customer and know that our U.S. based customer service is always happy to help!Review fromAdam J
Date: 12/06/2023
2 starsAdam J
Date: 12/06/2023
My phone has not activated after four days. Im concerned that it will not activate.Consumer Cellular
Date: 12/07/2023
Thank you for your feedback. We are sorry to hear of your phone issues. Please contact our U.S. based customer service at the number above and we will be happy to assist.Review fromAnthony V
Date: 12/05/2023
5 starsAnthony V
Date: 12/05/2023
Easy to order and was quickly able to get the phone up and runningConsumer Cellular
Date: 12/06/2023
Thank you for your feedback! We are pleased you are enjoying your service; our **** Based customer support is always happy to assist.Review fromSteven Y
Date: 12/05/2023
5 starsSteven Y
Date: 12/05/2023
The new phone showed up on time and activation was a breeze.Consumer Cellular
Date: 12/06/2023
We're happy to hear you had such a smooth process! Welcome!
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