Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,691 Customer Reviews
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Review fromLeroy L
Date: 12/05/2023
5 starsLeroy L
Date: 12/05/2023
I got the iphone a day earlier than expected, that's good. Activation was easy, my previous iphone is now deactivated and the new iphone is activated and working.
Consumer Cellular
Date: 12/06/2023
We're happy to hear you had such a smooth process! Welcome!Review fromMarlene F
Date: 12/05/2023
5 starsMarlene F
Date: 12/05/2023
Received as promised in a timely manner. Operator suggested going to an office in the area to get a sim card to activate my service faster. Very much appreciated knowing that.Consumer Cellular
Date: 12/06/2023
Our **** Based customer support is always here to help; thank you for your feedback!?Review fromPatricia K
Date: 12/04/2023
5 starsPatricia K
Date: 12/04/2023
Both of the IPhones were received in excellent condition and earlier than I expected.Consumer Cellular
Date: 12/05/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromJohn H
Date: 12/04/2023
4 starsJohn H
Date: 12/04/2023
Thanks for my new phone, delivered as stated. A SIM card replacement that was ordered by my wife for her phone was included in this delivery, but it was place inside the phone packaging, and there was no note indicating that the extra card was intended for her. A little clarity over this would have helped.I like the phone, but the touch sensitivity is a bit uneven depending on where I tap on the screen.I'm not ****** bothered with these details, so thanks for our upgrades.Consumer Cellular
Date: 12/05/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. Please note, our **** based customer support is always happy to assist.Review fromDale G
Date: 12/04/2023
5 starsDale G
Date: 12/04/2023
Phone arrived quickly. and transitioning from old phone to new was trouble free. Have been with Consumer Cellular for many years, and have absolutely zero complaints about their service. Thanks to everyone that helps them provide their service!Consumer Cellular
Date: 12/05/2023
Thank you for your feedback! We are pleased you are enjoying your service; our ****Based customer support is always happy to assist.Review fromMel W
Date: 12/03/2023
5 starsMel W
Date: 12/03/2023
The customer service, plans, pricing and all around service is immaculate! I switched carriers to save money and Consumer Cellulars transfer process was smoothe and their plans and pricing are perfectly laid out. Would highly recommend this company!Consumer Cellular
Date: 12/04/2023
We're happy to hear you had such a smooth process! Welcome!Review fromClifton H
Date: 12/02/2023
4 starsClifton H
Date: 12/02/2023
It took a while to move the information from my old phone to the new. Some of the features have changed but getting used to it. So far so good??Consumer Cellular
Date: 12/04/2023
Thank you for your feedback; we are happy you are enjoying your phone; we look forward to providing service to you for many years to come!Our ****-based customer support is always happy to assist.Review fromJ Elizabeth L
Date: 12/02/2023
1 starJ Elizabeth L
Date: 12/02/2023
The glass screen cover kit I ordered with the phone was missing elements for installation and looked used, so I called customer service. I asked for a supervisor because the *** said I had to send it back at my expense. The supervisor was very nasty, not hearing or understanding me and treating me like I was lying. He interrupted me frequently and was very mean and disrespectful. He finally issued a $15 refund. I have spent FAR more than that at CC over the years. I hope they recorded the conversation, because it doesn't fall within their claim of "outstanding" customer service. This is the second time I felt mistreated by CC ***s. I have been a customer for a very long time, but Im actively looking for a new carrier, all because I was sent a defective $15 accessory and the ***/supervisor didnt deliver outstanding customer service. I can no longer recommend Consumer Cellular to my family and friends.Consumer Cellular
Date: 12/04/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromBill R
Date: 12/01/2023
5 starsBill R
Date: 12/01/2023
My wife and I have been with Consumer Cellular since I bought my first cell phone 25 years ago. I wouldnt go with anyone else. Great phones, great deals and great customer service. I never thought I could afford an iPhone, but I love my phone and surprising my wife with one this Christmas. It was so easy buying online and the phone arrived quickly. Thank you, Consumer Cellular.Consumer Cellular
Date: 12/02/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromLeo D
Date: 12/01/2023
4 starsLeo D
Date: 12/01/2023
Love Consumer Cellular and my new phone. Easy to set up and transfer information from my old phone. Delivery with **** was questionable, requiring a signature at 10:48pm was ridiculous. **** delivered the next day at a more reasonable hour.Consumer Cellular
Date: 12/02/2023
Thank you for taking the time to let us know about your experience. We apologize that **** disturbed you at such a late hour! However, we are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!
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