Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,685 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJ Elizabeth L
Date: 12/02/2023
1 starJ Elizabeth L
Date: 12/02/2023
The glass screen cover kit I ordered with the phone was missing elements for installation and looked used, so I called customer service. I asked for a supervisor because the *** said I had to send it back at my expense. The supervisor was very nasty, not hearing or understanding me and treating me like I was lying. He interrupted me frequently and was very mean and disrespectful. He finally issued a $15 refund. I have spent FAR more than that at CC over the years. I hope they recorded the conversation, because it doesn't fall within their claim of "outstanding" customer service. This is the second time I felt mistreated by CC ***s. I have been a customer for a very long time, but Im actively looking for a new carrier, all because I was sent a defective $15 accessory and the ***/supervisor didnt deliver outstanding customer service. I can no longer recommend Consumer Cellular to my family and friends.
Consumer Cellular
Date: 12/04/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromBill R
Date: 12/01/2023
5 starsBill R
Date: 12/01/2023
My wife and I have been with Consumer Cellular since I bought my first cell phone 25 years ago. I wouldnt go with anyone else. Great phones, great deals and great customer service. I never thought I could afford an iPhone, but I love my phone and surprising my wife with one this Christmas. It was so easy buying online and the phone arrived quickly. Thank you, Consumer Cellular.Consumer Cellular
Date: 12/02/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromLeo D
Date: 12/01/2023
4 starsLeo D
Date: 12/01/2023
Love Consumer Cellular and my new phone. Easy to set up and transfer information from my old phone. Delivery with **** was questionable, requiring a signature at 10:48pm was ridiculous. **** delivered the next day at a more reasonable hour.Consumer Cellular
Date: 12/02/2023
Thank you for taking the time to let us know about your experience. We apologize that **** disturbed you at such a late hour! However, we are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromLona B
Date: 12/01/2023
4 starsLona B
Date: 12/01/2023
Our order was received as we were told and in good condition.Consumer Cellular
Date: 12/02/2023
Thank you for your feedback; we are happy your phone was delivered on time and that you are enjoying your new phone. We look forward to providing service to you for many years to come!Review fromDenise V
Date: 11/30/2023
1 starDenise V
Date: 11/30/2023
Very unhappy about services added to my account without my approval. I want a credit for the services that were erroneously added to my account. I have been misled TWICE by TWO staff leaders that I would be contacted about my dispute. I spoke with CC representatives on 11-6-23 & 11-17-23. As of today, no one has called or email me to resolve this issue.Either CC hires incompetent employees or they simply want me to go away so they do not have to issue a credit.Consumer Cellular
Date: 12/11/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromAngela Z
Date: 11/30/2023
5 starsAngela Z
Date: 11/30/2023
Item arrived promptly, in excellent condition, well packed. As ever I am well satisfied with CC.Consumer Cellular
Date: 12/01/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromJoseph C
Date: 11/30/2023
1 starJoseph C
Date: 11/30/2023
They advertise and show ******* coverage , I applied for they're services to find out they were using **** coverage which is not available in my areaConsumer Cellular
Date: 12/01/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. Please note, our coverage map is provided by AT&T. If service issues do arise with our customers, we are more than happy to troubleshoot and try to resolve this issue.Review fromGina `
Date: 11/29/2023
5 starsGina `
Date: 11/29/2023
Consumer Cellular is Awesome!!!! Easy to navigate website, friendly people answering phones, and great inexpensive prices!!!!!Consumer Cellular
Date: 11/30/2023
Thank you for your feedback; we look forward to assisting you for many years to come!Review fromMichael S
Date: 11/29/2023
3 starsMichael S
Date: 11/29/2023
hard to switch over to new phone. took 20 minites.Consumer Cellular
Date: 11/30/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, If needed, our U.S. based customer service teams would like the opportunity to assist with your new phone. Please contact us at the number listed above.Review fromTheron L
Date: 11/29/2023
5 starsTheron L
Date: 11/29/2023
Switching to Consumer Cellular will save me over $130 per month over ******* for the same service! Customer Support with ********************** was very helpful and after struggling with ******* to acquire the the necessary Transfer PIN, ********************** Customer Support ****** was able to get me squared away. Thank You!Consumer Cellular
Date: 12/01/2023
Thank you for your feedback; we are excited to have you as a customer and know that our U.S. based customer service is always happy to help!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.