Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,676 Customer Reviews
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Review fromRobert C
Date: 11/24/2023
5 starsReceived my new phone quickly and set up took only a few minutes. Thanks for the quick shipping and great service!Review fromDenise S
Date: 11/24/2023
4 starsDenise S
Date: 11/24/2023
So far good I will let you know. As time goes on
Consumer Cellular
Date: 11/25/2023
We are happy to hear that you are enjoying your service. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromLydia C
Date: 11/24/2023
2 starsLydia C
Date: 11/24/2023
I paid my iphone in full and account paid in full. I have an email from the company showing all balances on my account are paid in full and yet base on my bank account I was charge another $19.63. I dont mind that charges but my most concern is to have the company unlock my iphone. I am in *************** right now and need my iphone unlock so I will have something to use in case of emergency. I requested my daughter to call Consumer Cellular to follw my request, but was told I have to call them my self. I did travel almost three house to my sister house so I can use her US line. Unfortunately what I got was just busy signal. I try to go to their web site, but my access was denied. I sent an email to unlock my phone, got a message that the said email is not being monitored. I requested to unlock my phone when I paid in full my account so I can reach my relatives in case of emergency. One time I have car problem since my phone is not in service (E sim not going thru, phone still LOCK, I have to walk a long way just to use a public line. Please I been a loyal customer for more or less 10 years. Wants to know whats holding you up!Consumer Cellular
Date: 11/25/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. When an account is closed, there is always a final bill for service through the cancellation date. All of our devices are locked to our service upon purchase by default, and that is the industry standard. To ensure the security of our customers' information, only the account holder and secondary user are allowed access to an account. For assistance unlocking the device, please contact our U.S. based customer service at the number above.Review fromDiana M
Date: 11/24/2023
5 starsDiana M
Date: 11/24/2023
Great service, timely and easy to upgrade phone. Love Consumer Celluar!Consumer Cellular
Date: 11/25/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromDavid M
Date: 11/23/2023
5 starsDavid M
Date: 11/23/2023
Delivery was on time and everything was as expected. Their service team is excellent. I called with a question and they were very knowledgeable, professional, and courteous. Overall we are very pleased with the service and the plans.Consumer Cellular
Date: 11/25/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromMark G
Date: 11/23/2023
5 starsMark G
Date: 11/23/2023
On time and exactly what I ordered THANKS Im loving my CC service and coverage and PRICINGConsumer Cellular
Date: 11/25/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromDavid S
Date: 11/21/2023
2 starsNever called me back to set up phone service, now I am injured.Review fromJohn E
Date: 11/21/2023
4 starsJohn E
Date: 11/21/2023
I am a new customer and overall the service has been working very well. I do have a suggestion; The directions for switching from one service to Consumer Cellular could be tweaked to better reflect what one actually needs to do in order to make the switch. If there was anything that made the process hard was that. Consumer's website is very vague in that area.Consumer Cellular
Date: 11/22/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromDonald S
Date: 11/21/2023
5 starsDonald S
Date: 11/21/2023
This is actually my wifes new phone and she loves it. It was very easy to set up. Previously we were with Company V and always felt like they were doing us a favor by letting us be a user of their less-than-stellar service. Consumer has treated us like friends for several years and their all in-country service is a gigantic bonus.Consumer Cellular
Date: 11/22/2023
We are happy to hear that your wife is enjoying her new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromBecky M
Date: 11/21/2023
5 starsBecky M
Date: 11/21/2023
I received my new phone and I love it thank youConsumer Cellular
Date: 11/22/2023
We are happy you are enjoying your phone; thank you for your feedback!
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