Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,676 Customer Reviews
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Review fromWayne R
Date: 11/21/2023
1 starWayne R
Date: 11/21/2023
Reasonably good service unless you exceed some unspecified data limit on their unlimited plan. Cellular data is deactivated, without warning, except for an after-the-fact text message claiming that service was suspended for your protection. The customer service rep that I contacted claimed that I still had cellular data access, but that it would be extremely slow. Not true as none of the apps on my phone currently work.
Consumer Cellular
Date: 11/22/2023
Thanks for your message. We are sorry to hear you have encountered frustration with your data. With unlimited data plans, data speed is reduced once a customer has used a preset amount of data, which is standard for carriers nationwide. This practice helps to optimize overall network performance and maintain a quality service experience for as many customers as possible.
To protect our customers from unexpected or extreme charges, and assist us in identifying fraud, if any line of service exceeds 10GB, **** texts/minutes, in a three day window, the service or feature will automatically be suspended. We understand this can be inconvenient, however,we are unable to turn off this feature as it is a protection to our customers.Customers can log into their online account and reinstate the feature, however,If the high level of usage continues, the service will continue to be interrupted.Review fromThomas C
Date: 11/21/2023
3 starsThomas C
Date: 11/21/2023
Using **** is a real pain. They don't deliver to my home but to a postal box 1.2 miles away. Because they don't leave packages that need to be signed for. Then I have to drive ***************************************************************************** receiving. I think CC should at very least consider using *** who does deliver to my remote address and is better equipped for better timely service.Consumer Cellular
Date: 11/22/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with shipping options. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromThomas S
Date: 11/21/2023
4 starsThomas S
Date: 11/21/2023
The phones arrived quickly and were well packaged. There was one problem which was resolved quickly by customer support.Consumer Cellular
Date: 11/22/2023
Thank you for your feedback; we are happy your phone was delivered quickly and that we were able to resolve your issue. Our U.S.Based customer support is always happy to help! Have a wonderful day!Review fromNorma C
Date: 11/20/2023
5 starsNorma C
Date: 11/20/2023
Fantastic choices, pricing, clear concise information on products/services offered and expeditious deliveryConsumer Cellular
Date: 11/21/2023
Thank you for your feedback; we are happy your phone was delivered quickly and you are enjoying your service. We look forward to providing service to you for many years to come!Consumer Cellular
Date: 11/22/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromTre D
Date: 11/20/2023
1 starTre D
Date: 11/20/2023
I cancelled my account at the end of August, it is now November and I am still being charged.Consumer Cellular
Date: 11/21/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. When an account is closed, there is always a final bill for service through the cancellation date. Please contact our U.S-based customer service at the number above and we will be happy to review your billing with you.Review fromRay J
Date: 11/20/2023
5 starsRay J
Date: 11/20/2023
The phone arrived as early as promised and the instructions that came with it made the setup a breeze. We did have to contact **************** with regard to carrying over my old number to the new phone. That, too, was a piece of cake. It's important to convey the outstanding support we received. The ** rep. answered every question and even offered a few extra suggestions that made this transition so much easier. What a nice young man! The bottom line is that our introduction to Consumer Cellular was very positive and gives me confidence that we will work together very well in the future.Consumer Cellular
Date: 11/21/2023
Thank you for taking the time to let us know about your experience. We are pleased to hear that you are enjoying your service and the transition to Consumer Cellular was smooth. We look forward to providing service to you for many years to come!Review fromGary H
Date: 11/20/2023
4 starsGary H
Date: 11/20/2023
Probably because of the time of the year, but **** certainly took their sweet time delivering my package.It arrived at the final moment of the 5 days as promised!It appears to be undamaged.I have not had time to review the contents nor fire up the phone, but plan to today.Based on my history with Consumer Cellular (almost a decade of service) I am sure the new phone will function well and be as described on line.I can't complain about their service nor their pricing. I switched to them (as well as my entire family) from ******* and have been totally satisfied that I did.Consumer Cellular
Date: 11/21/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromGary M
Date: 11/20/2023
5 starsGary M
Date: 11/20/2023
I received my new phone in good time. Setup and transfer were a breeze. I am most pleased with the service. I have been a Consumer Cellular customer for years and have never had a service problem. Thank you for the great work and great products.Consumer Cellular
Date: 11/21/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromDave J
Date: 11/20/2023
2 starsDave J
Date: 11/20/2023
Received new ******* phone on time but had no charger to charge the new phone. When I called customer service they wanted another $23 to send me a charging block and 3-5 days to ship it very poor communication!Consumer Cellular
Date: 11/21/2023
Thank you for taking the time to let us know about your experience. The phone manufacturer no longer sends us the wall plug for the phones in an effort to be more green. They do include the charging cable which we send to our customers. We do apologize for any miscommunication.Review fromSharon O
Date: 11/20/2023
5 starsSharon O
Date: 11/20/2023
As usual, Consumer Cellular did an excellent job. I will definitely keep using them.Consumer Cellular
Date: 11/21/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come! Our U.S. based customer support is always happy to assist.
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