Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,676 Customer Reviews
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Review fromGlenn P
Date: 11/19/2023
5 starsGlenn P
Date: 11/19/2023
My phone was delivered quickly, and setup was very easy. **************** has been great to work with.
Consumer Cellular
Date: 11/20/2023
Thank you for your feedback; we are happy your order was delivered quickly, and you are enjoying your phone; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.Review fromWilliam G
Date: 11/19/2023
1 starWilliam G
Date: 11/19/2023
Consumer Cellular keeps running the same boring commercial over and over like a broken record!They are spending thousands of dollars on TV commercials SO WHY DON'T THEY THINK OUTSIDE THE *** & HAVE THEIR MARKETING AGENCY MAKE SOME NEW COMMERCIALS INSTEAD OF BORING THE **** OUT OF US TV VIEWERS?Tell their stupid upper management to wake up and smell the coffee!!Consumer Cellular
Date: 11/20/2023
I apologize for any offense caused by our commercials, as that is certainly not our intent. We appreciate your feedback and have passed it along to our marketing team. Thank you!Review fromKenneth B
Date: 11/19/2023
5 starsKenneth B
Date: 11/19/2023
Received the order, and everything was fine. Have been with Consumer Cellular for several years, has been my only service.Consumer Cellular
Date: 11/20/2023
Thank you for your kind words! We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromCarin R
Date: 11/19/2023
5 starsCarin R
Date: 11/19/2023
Phones arrived on time. We did have issues with our previous carrier on transferring our numbers over but the agents with CC we very helpful. Glad we switched to CC.Consumer Cellular
Date: 11/20/2023
Thank you for your feedback; we are happy your phone was delivered quickly; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.Review fromPatricia L
Date: 11/18/2023
1 starPatricia L
Date: 11/18/2023
I don't understand how Consumer Cellular can run a commercial with people giving their testimonials from a couch, for over a year, and now have a newer commercial stating "some cellular companies have customers give testimonials from a couch, but our customers are too busy for that." WHAT??!!Who runs that advertisement Department?! For that discrepancy alone, I wouldn't go with this companyConsumer Cellular
Date: 11/19/2023
We apologize for any offense caused by our commercials, as that is certainly not our intent. We appreciate your feedback and have passed it along to our marketing team. Thank you!Review fromTom W
Date: 11/18/2023
1 star*****WARNING**** They are deceptive! This is a "post paid" service not a "prepaid" service. If you don't cancel they will bill you and you will be obligated to pay regardless.Review fromKandace H
Date: 11/18/2023
4 starsKandace H
Date: 11/18/2023
delivery fine..i need to learn more about using all features of new phone.Consumer Cellular
Date: 11/19/2023
Thank you for your feedback; we are happy your phone was delivered quickly. Please contact our U.S.-based customer service and we will be happy to assist with your new phone.Review fromPB B
Date: 11/18/2023
4 starsPB B
Date: 11/18/2023
The representative, **********, stayed on the phone with us for about an hour, to insure that we were connected. She guided us through installing the new data and explained everything very well. Her customer service was exceptional.So far, we are very happy with Consumer Cellular.Consumer Cellular
Date: 11/19/2023
Thank you for your feedback! Our U.S. Based customer support is always here to help; we look forward to providing service to you for many years to come!Review fromPatty L
Date: 11/18/2023
5 starsPatty L
Date: 11/18/2023
I was impressed with the phone customer support but very disappointed with the lack of knowledge in the Target that I went to for help.I love the *************** has been wonderful so farConsumer Cellular
Date: 11/19/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromJohn O
Date: 11/18/2023
2 starsJohn O
Date: 11/18/2023
Conversion not easy. Need better instructions. Instructions tell you to put in simple card when Sim card is not neededConsumer Cellular
Date: 11/19/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. Our U.S. based customer support is always happy to assist.
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