Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,650 Customer Reviews
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Review fromGerald S
Date: 07/12/2023
1 starGerald S
Date: 07/12/2023
WE WANT ****** DOLLARS NOW TOMORROW IN OUR FAMILY BANK ACCOUNT!Our grandpas phone is broken and it is in the recovery mode forever. Our dad had to go through the entire on-the-phone process. We was trying to fix it but it kept going on and on. WE WANT THE ****** DOLLARS ON OUR PORCH NOW TOMORROW Address: *******************************************************************Mail Address: PO Box Idlewild ******** ************************SEND A CHECK RIGHT NOW ASWELL TOMORROW IN OUR MAILBOX!
Consumer Cellular
Date: 07/14/2023
We are sorry to hear you have encountered a problem with your grandfathers device. Our US-based customer service team is here to assist. Please contact us, we would like to help.Review fromMindy H
Date: 07/11/2023
1 starMindy H
Date: 07/11/2023
My credit card with my name is linked to an account that is not under my name. Consumer Cellular refuses to remove my credit card from this account. Now I have to report my card stolen to the bank.Consumer Cellular
Date: 07/14/2023
We are sorry to hear about your experience. We understand this can be frustrating, however, we are unable to open or access a customers account without verification. Seeking help from your financial institution will be the most direct route to a resolution. Thank you for taking the time to provide us with feedback.Review fromHolly M
Date: 07/11/2023
2 starsHolly M
Date: 07/11/2023
Ok to set up but the built in option for file cleaning is horrible. It kept coming up on the main screen with the obnoxious verbiage, so I deleted the app, and everything associated with it. What a pain and a waste. Phone is good, apps associated with ****** are junk. Would not recommend Consumer Cellular any longer and we have been customers for several years.Consumer Cellular
Date: 07/14/2023
Thank you for your feedback. We are sorry to hear you were unhappy with the preinstalled applications on the device. Unfortunately, we are unable to control the items preinstalled at the manufacture but are happy to assist to disable the applications. Our customer care team is happy to assist, please contact us at the number listed above.Review fromHoward H
Date: 07/10/2023
2 starsHoward H
Date: 07/10/2023
I wish you folks would have alerted me earlier to the critical need to replace the *** card: I was without inbound or outbound calling and texts for three days, and the first 1.5 days I wasn't even aware that I had a problem.Consumer Cellular
Date: 07/14/2023
We are sorry to hear of the trouble you encountered when changing networks. We would like to assist, please contact us at the number listed above.Review fromKristina S
Date: 07/09/2023
1 starUnlimited data is not causally unlimited and bills are ridiculous!! My spouse also uses cricket, four plans unlimited for $100, well he causally gets unlimited data, as we do not with CC! Every phone has to be on their own line, not shared, I also use my phone for work so need the unlimited data, my kids all have their own line and paying one easy pay makes my bill 276$ a month, but yet my husband is still paying only 100$ for four lines! This company should be sued for false claimsReview fromElizabeth M
Date: 07/08/2023
1 starHelping my sister and brother in-law. Their flip phone broke...all they wanted was a new phone. My brother in-law tried calling customer service and was unable to get any help because he did not have a pin number. I tried calling customer service hoping to help them. Your customer service would not help at all because of security reason...no email or ability to text the phone. My brother in-law and sister are in their 70's do not have a computer and A BROKEN FLIP phone. Your customer service REFUSED to transfer me to a supervisor. What kind of service is this. All we wanted was a new phone. No changes with the service or billing. They are currently paying for services that they cannot use. The only solution is to cancel the service with consumer cellular and I will add them to my cell phone account...definitely not Consumer Cellar.Review fromAndrea P
Date: 07/08/2023
5 starsAndrea P
Date: 07/08/2023
Great price. Great service. Great company. I'm so glad I switched to consumer cellularConsumer Cellular
Date: 07/11/2023
We are happy to have you. Our US-based customer support is here when you need us!Review fromTanya L
Date: 07/07/2023
1 starTanya L
Date: 07/07/2023
I ordered a phone, and when it arrived, I called and activated it. After activation, the automated system asked if I wanted to add insurance. So, a moment later, I spoke to a customer representative about the insurance, and even informed the person that I would think about it and hung up. Later on, I noticed that there was a faint crack in the front screen of the Verve snap, so I called in honesty to let Consumer Cellular know about the defect. However, they were against doing anything about the situation because I had inquired about the insurance earlier. Lacking logic on behalf of Consumer Cellular, if they think I had called earlier after activating my phone, to inquire insurance about a cracked screen , they are mistaken. If you can think logically, if I had inquired about the insurance earlier because they think I caused the crack on the screen, then you would think I would have simply signed up for the insurance. Obviously, I didn't inquire about the insurance because I didn't noticed nor cause a cracked screen. It wasn't until I removed the film that I noticed the crack screen. In fact, I even called Consumer Cellular to tell them about the crack on front of the screen. To note, someone else would have not mentioned it, and sign up for the insurance. But, since I'm honest, I did receive a damaged phone, and I was stuck paying $89 dollars for nothing. Remind me to upgrade my flip phone to a smart phone...with another company. BE CAREFUL and make sure you double check any product you order from Consumer Cellular. Better yet, you may want to consider ordering from someone else.Consumer Cellular
Date: 07/08/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromColleen C
Date: 07/07/2023
5 starsColleen C
Date: 07/07/2023
Always good service & much cheaper than **** or ********** I've been with CC for over 7 years and never had a problem. **************** always takes care of me.Consumer Cellular
Date: 07/08/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromMichael P
Date: 07/07/2023
4 starsMichael P
Date: 07/07/2023
Easy to order and setup phone. Happy with the service and website.Consumer Cellular
Date: 07/08/2023
Thank you for your feedback; we look forward to providing service to you for many years to come!
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