Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromY. F.

  Date: 04/18/2023

  2 stars

  Y. F.

  Date: 04/18/2023

  I was told when I purchased their cell phone if it did not They would refund my money.I tried Two weeks to get the phone returned to them.I had trouble transferring my number back to another phone due to their fault.They kept the phone on past the return policy and now they wont-wait for my money..
  

  Consumer Cellular

  Date: 04/24/2023

  If a customer is not satisfied for any reason, they can cancel their service anytime within the *** period and pay nothing. We'll even send a postage-paid shipping label to return the phone. If the phone was purchased at retail, the customer will need to return the phone to the store under the store's return policy. All  equipment must be in 'like-new' condition, and that any lock features that they have activated must be removed.

  Y. F.

  Date: 04/24/2023

  I find the for cell phone with CONSUMER CELLULAR.I WAS TOLD I COULD RETURN THE ***** IF IT DID NOT WORK WITH MY HOME SECURITY System.They would not release my phone number until fifteen days When the warranty ran out.Now i'm stuck with the two hundred dollar phone and they wanted me to pay a monthly payment four days later.
  

  Consumer Cellular

  Date: 04/25/2023

  If a customer is not satisfied for any reason, they can cancel their service anytime within the *** period and pay nothing. We'll even send a postage-paid shipping label to return the phone. If the phone was purchased at retail, the customer will need to return the phone to the store under the store's return policy. All  equipment must be in 'like-new' condition, and that any lock features that they have activated must be removed.

• Review fromJ. P.

  Date: 04/14/2023

  1 star

  J. P.

  Date: 04/14/2023

  On 4/13 I tried to activate my Consumer Cellular mobile phone account after installing the *** card they mailed me. I had initially entered the **** number of my phone as requested, and it announced "Congratulations, your phone is compatible with Consumer Cellular."After several calls to port my TMobile PIN number to ********************** to retain my existing phone number and 2 hours on the phone with their support staff trying to get the phone to work, they finally told me that my phone was not compatible and would not work. They offered my the opportunity to purchase a phone from them.Now I am out $5 for their worthless *** card and no phone service, a defunct TMobile *** card and defunct TMobile account. I now have nothing, no working phone for an indeterminate period. My complaint is simply this: I was told that my phone was compatible and it is not. Surely this bad business at best!
  

  Consumer Cellular

  Date: 04/24/2023

  To be compatible with our service, your phone must be unlocked by your previous carrier and be VoLTE capable. We have a high success rate as long as these requirements are met.
  
  While our **************** representatives do everything they can to help solve problems, we cant guarantee every cell phone model can be configured with our service.

  J. P.

  Date: 04/24/2023

  On 4/24 the company responded: "To be compatible with our service, your phone must be unlocked by your previous carrier and be VoLTE capable. We have a high success rate as long as these requirements are met."Yes I did have an unlocked phone, but it would have been useful to know of the VoLTE compatibility issue up front, rather than the "bait and switch" tactics I experienced, where ultimately, when I was informed that my phone was not compatible, the rep stated: " You can buy a phone from us.". Also, It would have been useful to know that I would need to keep my Consumer Cellular account open to reinstate my service with another carrier using the Porting PIN number I was given. The ********************** support reps should know this, and should have told me as I explained my situation and what I was trying to do. I needed to reopen my Consumer Cellular account, so that it what I did. Yesterday, when attempting to transfer my phone number back to TMobile, the Consumer Cellular rep told me that " the system is down" we cannot do anything at this point. Finally today, after numerous calls and hold times calls with both agents from TMobile and Consumer Cellular, on a 3 way conference call, I was able to get my number ported back to TMobile. Ironically, in the end, the $20 per month 1GB data plan that Consumer Cellular advertises daily on TV can be had at TMobile for $10 per month!

• Review fromHolly K

  Date: 04/13/2023

  1 star
  They have taken money out twice (almost $130) for no reason at all. We cancelled service and still was charged.

• Review fromLinda M

  Date: 04/13/2023

  1 star
  I bought 2 phones on their Easy Pay Plan. On 4-7-2023 I paid them off. The service rep. sent me 2 emails confirming that the phones were paid in full. On 4-13-2023 my bank account was debited for my monthly charges plus the charges for the phone payment. When I called customer service the rep put me on hold and claimed that the rep that took the payment made a mistake and that I owed more money. They also throttle the unlimited data plans to where they are almost unusable.

• Review fromDr. Philip W

  Date: 04/12/2023

  1 star

  Dr. Philip W

  Date: 04/12/2023

  Very incompetent. Could not initiate *********** with New CC phone. 2+ hours, $140 + in parts, and 30 miles driving but no service and loss of phone number - truly " cellular" level service.
  

  Consumer Cellular

  Date: 04/13/2023

  We are sorry to hear of the frustration encountered when activating services. Many cell phone manufacturers will manufacture the same model phone with the frequency based on the carrier the phone is manufactured for. Our representatives will do everything they can to assist with the device but unfortunately, not all devices are compatible with our network.If the number was transferred to our service we are happy to assist with number retention. Please reach out to our US based customer service team to help.

• Review fromRiz D

  Date: 04/12/2023

  1 star

  Riz D

  Date: 04/12/2023

  I have an account with Consumer Cellular. I recently lost my phone and then had to move. I was just able to buy my phone but they won't send it out untill I email them a picture of my license, which I have already done to set up the account. Problem is I can't get to my email without my phone as my ****** account is locked and the number ****** uses is my lost phone. CC's system rejects emails from my daughter's email address. I have no car so I can't fax them the *** which they already have. So now I can't get my phone even though I already paid for it and put it on an existing account. In fact, my daughter's phone is on that account. I have no idea how I'm going to get the phone I paid for. I'm now broke so I can't just switch.
  

  Consumer Cellular

  Date: 04/13/2023

  We are sorry to hear of the frustration you have encountered when ordering a new device. Unfortunately, we are unable to proceed without verification. We understand this is frustrating, however, we place a heavy emphasis on protecting our customers and their personal information. Please reach out to our customer care team to discuss other options to provide the requested documentation.

• Review fromChristy G

  Date: 04/11/2023

  1 star
  UPDATE: When I contacted Consumer Cellular to cancel my account, the representative convinced me to replace the *** card in my phone. The new card arrived and was activated today, and I still have no service. The representative that activated the *** card believes the problem may be a software update issue. I spoke with four individuals over the past week, each having a different solution to my service issue. I am so glad that I kept my old cell phone active or I would have been without a phone for the past week. I have cancelled my account.

• Review fromkenneth d

  Date: 04/10/2023

  1 star
  Today 4/10/2023 My phone was shut off, called customer service and was told that Half of the balance must be paid before service would be restored. Call that morning paid more then half and was told that once I turn the phone off and then on the service will be stored. Didn't happen. Called CS again and the "computer" says "Based on the # you're calling from your past due balance is paid off would you like to reinstate your account?" ( my answer: yes ) Then I hear this " You're all set just be sure to shut off your phone first and and then back on". (End of call)shut off then phone as instructed, no service! Called customer service and was told this time that the full must be paid prior to restoring service......WHT????!!!! Why would the computer tell me the balance is paid off with instructions as to restoring service and NOT have it restored?!??? recalled customer service again telling them the problem, this time speaking with a "supervisor". She told me she checked with "billing" and was told they will not accept partial payment. Several major issues here that MUST be addressed: Why would customer service tell me one thing and the company computer be totally different ? And I mean TOTALLY different! One of them MUST BE wrong. How, as a consumer suppose am I to know which is correct, I wouldn't! Something needs to be revisited and corrected. I want and deserve a explanation! While being on the phone I called, with another phone on speaker, so the "supervisor" would hear what I was hearing. She heard what I was hearing! Mmmm Her response. "Thank you for allowing me to hear that". She was surprise as I was! Has anything been "fixed" yet. Probably not, I have lost all faith in this company and at this point I will be looking at switching phone providers. By the way I've been with Consumer Cellular for close to 10 years! Customer is what they don't have anymore. At one time YES now NO! What happened????

• Review fromRon M

  Date: 04/10/2023

  1 star

  Ron M

  Date: 04/10/2023

  I was switching my phone service and paid $5 for a new sim card to be shipped but after checking my service usage I found that consumer cellular costs more. On the same day I cancelled and lost $5 which is fine but they sent no less than 14 emails saying my phone number of 25 years would switch in 7 days regardless of no activation, I called con cellular several times but recieved more emails saying re activated the I called again and they said it's cancelled then recieved more emails saying cancelled then again re activated, I called again they they would cancell and said it would stop ( emails) but they didn't Anyway today I recieved another email saying I may still be able to keep my phone number and we hate to se you go ? This seems like harrasment and a few of their sales people laughed at me while I told them at least 6 times on the phone to stop My worry now is that they might, if possible, take my phone number of 25 years for my business which is older, thank you
  

  Consumer Cellular

  Date: 04/13/2023

  We are sorry to hear our service was not a fit for you. We have updated the account to stop email communication and have reviewed the status of the number transfer. When a customer plans to transfer a number to our service, the transfer process does complete automatically after 7 days if all of the information provided matches with the old service provider.If a number transfer does not complete and an account is canceled, the number transfer will stop. Please, feel free to contact our US Based customer service team if you have additional questions. We understand your number is important and want to resolve any concerns you may have.

• Review fromJoyce S

  Date: 04/09/2023

  1 star

  Joyce S

  Date: 04/09/2023

  Consumer Cellular has terrible customer service! I recently purchased a new phone. Upon calling CC to have it activated and change a different phone, it took speaking to four CSR's and two chats! Absurd! While walking through the activation process and transferring information to the new phone, we had to keep asking the first CSR 'are you still there' as she did not speak. I believe she was doing personal texting or talking to a friend. She basically disconnected in the middle of our phone activation. No, we were not rude. No, we were not irate. She did not know what she was doing. Our second CSR was much better but still disconnected before completion. Do the CSR's get paid for their short interaction time???
  

  Consumer Cellular

  Date: 04/13/2023

  We are sorry to hear the activation process for your device did not happen smoothly. Without access to the account we are unable to review the details that lead to this frustration. Please contact our customer support team on the phone or in chat, we would like to address the frustration you encountered and ensure your services are working correctly.