Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromDaniel B

  Date: 05/08/2023

  1 star

  Daniel B

  Date: 05/08/2023

  Weak signal 90% of the time. Impossible to get hold of anyone at their call center. I tried a online chat but that got cut off because the signal disappeared.
  

  Consumer Cellular

  Date: 05/09/2023

  Thank you for taking the time to tell us about the weak signal you are experiencing.  We understand how important it is to stay connected.  When troubleshooting a device, it is important to reconnect to a cellular signal and turning the phone off then back on will do this.  If you are on the device during this time, you will lose connection.  Please call us or chat with us from a different device, we would like to assist.  Our contact information is listed at the top of the page, we look forward to hearing from you!

• Review fromAllen M

  Date: 05/05/2023

  1 star
  Consumer cellular does not stand behind product brought phone it will not activate they say it is not there problem

• Review fromT. F.

  Date: 05/05/2023

  1 star

  T. F.

  Date: 05/05/2023

  Absolutely one of the worst cell providers. They bounce customers between 2 networks (att and ********* causing your phone not to be picked up by cell towers. Calls often go to voicemail because of that and you cannot make or receive calls until you reboot your phone. You of course dont know your phone is a rock until someone texts you about it or you try to make a call. Even resetting network settings on your phone only works till you get bounced again. Customer service reps and their supervisors of course blamed the phone and not their network and recommended the only solution was buying one of their new phones. After having enough, finding another cell provider, and trying to port the phone number to the other company, Consumer Cellular blocked the port attempt numerous times till they were threatened with the *** after several hours of their incompetence. BTW the current phone (an iPhone which was purchased directly from apple and therefore unlocked) and service works perfectly with the new cell provider. Consumer Cellular is an awful, nefarious company that has made a business of preying on seniors.
  

  Consumer Cellular

  Date: 05/08/2023

  Thank you for your feedback.  Consumer Cellular provides services via two networks, however, the device is either assigned to one network or the other. We are sorry to ************* did not work work well on our network.

  When a number transfers from one service to another, all the information must match from the previous carrier to the new carrier including the transfer PIN.  We know this process can be frustrating, however, number transfer information is mandated by the *** and is in place to protect customers private information. 

   

  T. F.

  Date: 05/08/2023

  The companys meaningless reply is just as empty as those of their inept customer service reps and supervisors. Being sorry for a perfectly good iPhone not working on your lousy network is nice but no one at your company could explain why it didnt work nor offer a refund due to the lack of service to a senior customer with many serious health issues whose life could rely on the phone to work. No troubleshooting was done, no solution was offered as to why an unlocked perfectly good iPhone wouldnt work on your network, the only solution offered was to buy a Consumer Cellular phone. That was insulting and total nonsense. As far as the porting experience, the Consumer Cellular response is again way off. The company response here assumes things that are totally incorrect, which is an apparent Consumer Cellular tactic for the senior customer the company targets to lose patience and just give up. Here are the ****** not assumptions... The porting information was EXACT, the pin was EXACT. The new service provider called Consumer Cellular in multiple conference calls with us on the line each and every time the port request didnt go through and denied by Consumer Cellular. Everything was exactly as it needed to be. Its rather ironic how the final time after more than three hours and numerous attempts that the number port finally went through was after I stated in disgust I would be contacting the *** about Consumer Cellulars nefarious practices. Then, magically the exact same information that was provided each and every time prior went through and the number was ported. Please save your reply, the company reply is grasping at straws in attempt to make Consumer Cellular look good in this public forum since the company rep replying to these BBB posts was not on the telephone any of the times of the service and porting issues.

• Review fromAllen M

  Date: 05/05/2023

  1 star

  Allen M

  Date: 05/05/2023

  Not a company of its word they dont stand behind product brought I phone can not get it to activate on e-sim consumer cellular will not accept it as a return says it is scratched had a apple store look at it and returned in perfect condition and they returned it buyer beware
  

  Consumer Cellular

  Date: 05/08/2023

  Thank you for your feedback.  We understand you are having issues with the denied return as well as activation.  Please reach  out to us at the number listed above, we would like to assist!

• Review fromn/a

  Date: 05/03/2023

  1 star

  n/a

  Date: 05/03/2023

  I can't even give them one star, but had to or the review won't be accepted.Very misleading advertising. Another bait and switch scan. What is the worst part is that they advertise to seniors, then provide NO Support for their phones or cell service.I don't think any cellular phone provider is providing any value to the American consumer today.Going back to a land line.
  

  Consumer Cellular

  Date: 05/04/2023

  We are sorry to hear you are unhappy with your service.  Our US based customer service team is here to assist.  In addition, we have several informational and instructional videos available on our website.  We hope to hear from you soon, we would like to help! 

  n/a

  Date: 05/09/2023

  I sent an email to this company (Consumer Cellular) requesting to CANCEL this service!!!!! The cell phone bill is supposed to be $25/month, now they are charging over 40 dollars, WTF? I just got another email and now they want 80 dollars. There is no easy way to contact this company, if you are lucky to get a live human being on the phone after being on hold for over 1/2 hour, all they want to do is sell you more product, not solve issues. Buyer Beware very deceptive advertising...Consumer Cellular needs to have a class action lawsuit filed against them for taking advance of senior citizens!

• Review fromPatsy A

  Date: 05/02/2023

  1 star

  Patsy A

  Date: 05/02/2023

  Worst customer service. They put you on hold and never come back or mute you and pretend like they can't here you. I ordered a new Iphone 14 Pro for my husband. It was the wrong phone and we ordered the IPhone14 Pro **** When it came we sent the other phone, not used, still in original box and plastic back to them. After about a week we receive the brand new phone in the mail back with the statement, "phone is damaged and can't be returned". So... the brand new $1200 phone was not used at all and sent back and now it is damaged? How, if it went back to them in original packaging as it was received? Of course I called and they said there is nothing they can do. I asked for supervisor after supervisor and still no solution. I had several people inspect the phone and they did not see any damage AT ALL. Now they want to charge my account for the phone and they started taking payments on this phone without my permission. I never authorized a payment on a phone I did not use or have in my possession. I sent the phone back again and said, there is no damage, refund my account. Then about a week later I get an email, "no refund damaged." Email us back with what to do. I emailed them back and asked what the trade in was for this Brand New phone, No can do till it is paid off. Of course it isn't paid off cause I returned the phone in it's original shape and packaging. Needless to say, I am now waiting 3 more days for a Super Supervisor to call back. Meanwhile you can't get the best trade in because it's past 30 days. Oh yes I learned this today as well. So all the mailing back and forth voided the return for best price. I WOULD NEVER RECOMMEND THEM, I WILL CANCEL MY CONTRACT ASAP AND TELL PEOPLE HOW HORRIBLE THE SERVICE IS. I have been a customer over 3 years and customer service is always awful. Now they are charging me $1200 for a phone I don't want, brand new and is not even in my possession. They have the phone. I believe I need to consult an attorney.
  

  Consumer Cellular

  Date: 05/04/2023

  We are sorry to hear of your experience and are reaching out to assist.

• Review fromApril C

  Date: 05/02/2023

  1 star

  April C

  Date: 05/02/2023

  Horrible customer service. Someone stole my SIM card and cellphone number ported to another phone. Was told that my online access was suspended for 30 days and then was told 90 days per fraud department. Then called in 98 days later because online access was still blocked and was told that its 6 mos. Even though the notes said 90 days I was told that I didnt know what I was talking about they didnt want to hear about it. Im looking to pay more at ******* just for better customer service and store front access. No one is in the page with consumer cellular. WORST COMPANY EVER!!!
  

  Consumer Cellular

  Date: 05/04/2023

  Thank you for your feedback. We understand your having issues with online account access. Please use the contact info at the top of the page to reach us. We want to help.

• Review fromDenise H

  Date: 05/01/2023

  1 star

  Denise H

  Date: 05/01/2023

  AARP should be held accountable for recommending CC to seniors!! CONSUMER CELLULAR SUCKS!! JD ************* are lying too!! Your customer service STINKS!! I live in **, and when I travelled to VA, guess what? No service. No GPS, no internet, no calling, NO BARS, NO CONSUMER CELLULAR! The CC advertisement that I READ, said Consumer Cellular offered "NATIONWIDE" coverage. Well, the last I looked, ** was part of the Nation!! So, I, who am disabled, sat in Trader ***'s parking lot in ************** crying, because my Consumer Cellular coverage was NON EXISTENT, and I had no idea where I was. And then TO ADD INSULT TO INJURY, when I spoke with a representative about the problem, she did something that SHUT THE ***** OFF AND KEPT IT OFF ALL DAY! Thank God I have a platform that lets me tell about a half million folks how lousy CUNSUMER CELLULAR really is. I want to leave my phone number, so some liar from Consumer Cellular can response, but it won't let me.
  

  Consumer Cellular

  Date: 05/02/2023

  Thank you for your feedback. We understand your having issues with coverage. Please use the contact info at the top of the page to reach us. We want to help.

• Review fromMelissa H

  Date: 05/01/2023

  1 star

  Melissa H

  Date: 05/01/2023

  I was trying to find an affordable plan for my elderly parents since they were paying over $80/mo on their current plan. They only have a cell phone for emergencies and the occasional text messages from their grandchildren, so it didn't make sense to have such a high cost plan. My mom received a direct mail from Consumer Cellular - $20/month plan, AND you can keep you current phone and number. Sounds perfect! And they can be found in most Target stores. Even better! We quickly regretted our decision. Not only was there no representative in the store, the only thing you can do IN store is purchase a new phone and then they can activate the account. We were told we could purchase the *** card, then follow the simple steps in the instructions. I consider myself fairly "tech savvy" but this turned into a horrible troubleshooting experience. Long story short, after hours off and on the phone, it turns out the *** card was a dud. When we switched it out the next day, we spent another few hours on the phone trying to get it to work. Turns out they could not "deactivate" the dud card, so an account had been created and we could not get in to disable. And they could not disable. Even after they sent me a password reset, I still couldn't get in. And it wasn't user error. We finally told them to completely cancel the account. By this time, their current carrier had already transferred the number to CC and it was going to be a real pain, according to my carrier to get back. My husband and I had decided to just put them on our plan for $20/mo but they had to get a completely new number. The reps I talked to, for the most part, were kind and considerate...which I appreciated. But for someone like my parents who are not tech savvy, this was just too difficult of a process. I was only in town for a few days to help, so when I left this had not been resolved. Luckily her local ******* store was extremely helpful, and we now have them on our plan. CC, too good to be true.
  

  Consumer Cellular

  Date: 05/02/2023

  Thank you for your feedback.  We are sorry to hear problems arouse when attempting to use our service with your existing device. Many cell phone manufacturers will manufacture the same model phone for different carriers. Even amongst the same brand and model, there can be differences in the network and frequencies a device is capable of supporting based on the carriers requirement. While our **************** representatives do everything they can to help solve problems, we cant guarantee every cell phone model can be configured with our service.

   

• Review fromPeter P

  Date: 04/19/2023

  1 star
  This company is fraudulent when they warranty a product. They have no intention of honoring a warrantytypical cell phone company dishonesty. Stary clear away from this company.