Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Cellular has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromApril S

  Date: 03/13/2023

  1 star

  April S

  Date: 03/13/2023

  **** condescending disrespectful ignorant I empathetic phony not consumer friendly attitudes! Elderly parents no service for 15 days ! When I had to call to advocate for them and transfer their service I spent 6 hours of my life and got nowhere trying to save their numbers due to dr ************* These people have the audacity to claim they are senior oriented! Buyer Beware!!!
  

  Consumer Cellular

  Date: 03/14/2023

  We consistently look for ways to improve the service we offer, and feedback from our customers is imperative to our growth and improvement. We place heavy emphasis on our customers opinions as to how we may provide **************** to them. Thank you for taking the time to discuss the situation with me. Again, we are very sorry for the inconvenience you have faced and the service you received.

• Review fromSusan B

  Date: 03/11/2023

  1 star

  Susan B

  Date: 03/11/2023

  Don't buy from them. I just bought a $159 phone, only to receive it with no charging block and no way to connect it to my desktop in order to charge it. So the phone cannot be charged. I phoned customer service. They told me to go buy a charger block myself -- not their responsibility -- that the manufacturer doesn't bother to include them with phones anymore and that they're "surprised nobody went over this with me." I hate this company now.
  

  Consumer Cellular

  Date: 03/14/2023

  Unfortunately, many device manufacturers have made the decision to stop sending charging blocks with new phone purchases. We would like the opportunity to try to assist and a representative would like to reach out and discuss options for a solution.

• Review fromManuel A

  Date: 03/11/2023

  1 star

  Manuel A

  Date: 03/11/2023

  I had a cell phone account with Consumer Cellular and i cancelled it back on November 2022, at the time I paid for whatever was the balance. Today 3/11/23, I am talking to them again, and said that I owed them $50.28, which they say, if you do not pay this amount it will continues growing. This company lies, when you call requesting to cancel, they do not cancel to their advantage. They still charging you. I do not like their ethical behavior, crooks. Watch out consumers!! pay attention to this company, they will s**** you!!
  

  Consumer Cellular

  Date: 03/14/2023

  Thank you for allowing Consumer Cellular to address your concerns. We are sorry to hear of the frustration surrounding the outstanding balance on the closed Consumer Cellular account. We bill in arrears for service and usage. Because we bill in arrears an outstanding balance was left on the account through the date of cancellation.

• Review fromRandall W

  Date: 03/09/2023

  1 star

  Randall W

  Date: 03/09/2023

  I have been a customer of ********************** since 2017. I called them because my phone service was terminated with no warning for an error processing an eCheck. I explained that we had setup auto draft to pay for the monthly service fee earlier in 2023 and I was surprised that the service had not been paid. I talked with a support supervisor who said his name was ****. We discussed the issue with the payment, I explained that my bank stated the transaction did not go through because Consumer Cellular specified my account as a checking account and not a saving account. ****, reran the charges against my account again and told me the service fee had been paid and enabled my phone service again. Two days later my phone was disconnected again. I called and spoke to a support supervisor named ***. *** told me their billing system did not distinguish between checking and saving accounts and he saw no reason for the eCheck failures other than a bad account number and suggested I talk to the billing department. I was transferred to a male that explained the auto billing would only work with if I had a checking account and would note work with a saving account. I explained that I needed this functionality to work, or I could not use Consumer Cellular. I asked him if I could terminate the account with no charges and he told me yes, he would write it off. After that he said he would send me an email to confirm the things we had discussed. I did receive an email, but it seemed to be a form letter that referred only to the failed eCheck processing error and nothing about terminating my account. As soon as I receive this email the person I was speaking to in billing hung up the phone on me. I still had questions for this person, but they cut me off instead of listening. Clearly Consumer Cellular provides poor support, does not value their customers and has a big attitude. This makes working with Consumer Cellular very difficult.
  

  Consumer Cellular

  Date: 03/10/2023

  We are sorry to hear of the frustrations you encountered with our electronic payment process and discussions with our representatives. We have several ways to process payments including by debit or credit, mailing checks our auto pay. We are very sorry these processes did not work. If you would like to discuss any of these options we are available to assist.

• Review fromSUSAN H

  Date: 03/09/2023

  1 star

  SUSAN H

  Date: 03/09/2023

  Worst possible provider. I relocated to ***** and calls kept dropping. They said upgrade to a 5G phone - still didn't work. Went to transfer to another provider they would not release the phone so I return so returned it With no notice they returned the phone claims the screen was scratch - it wasn't it had a screen protector from day 1. NOW AFTER PAYING FULL PRICE FOR THE ***** they won't unlock it for 180 days CRIMINALS! Would NEVER for business with them again.
  

  Consumer Cellular

  Date: 03/10/2023

  We are sorry to hear of your experience and have reached out to attempt to assist you with the closed Consumer Cellular account.

• Review fromMimi H.

  Date: 03/08/2023

  1 star
  terrible - I asked to change my number and they sent me an a E Sim card in the meantime while trying to activate that they noticed my husbands' sim card was from ******** and they need to update for free will send him one out **** actual **** card so while trying to activate my E **** they says they could no longer stay in the line while I found another device. I received an email saying my husbands **** card was being mailed and I thought ok, we are moving and it will be weeks before it gets forwarded. I get my device working to activate my E **** card going punch in my phone number not his for the tenth time and the system says would you like to activate your new ***************** say yes and low and behold they send a signal to his phone literally two minutes after creating a shipping label with his **** card and cut his line. Then blame it on me h*** no

• Review fromBrenda S

  Date: 03/07/2023

  1 star

  Brenda S

  Date: 03/07/2023

  Be aware the way the treat customers and potential customers I ordered service on 3/4/2023 for myself and my husband I kept receive the same email over saying thank you for your order please call the billing department because we have a few more questions, so I called on the evening of the 4th to be told everything is fine and to call in once we received the phones because we were transferring numbers on the 5th I received the same email again, so once again I called in.. again to be told everything is fine and that they thought the emails were automated because at this time I had already received 4 of the same email.. also if I didnt have tracking in 72 hours to give them a call on 3/7/23 still no tracking so I called again to be told this time after being transferred 3 times that they have cancelled my order because they have a policy where you can not have more then 2 accounts in one house hold so because my brother and my son have their on accounts I was not able to get there service.. and then I receive a email stating they are sorry I cancelled my order and if they was anything they could do I have 30 days to begin service. I have never heard of any such thing with any cell company and they should have said this in the beginning instead of a run around for 4 days..
  

  Consumer Cellular

  Date: 03/09/2023

  We are sorry to hear of the frustration you encountered when attempting to set up an additional account for your household. We understand this was frustrating. We would be happy to assist you with adding other lines of service to the existing household account. Most of our customers find they save a significant amount by bundling services.

• Review fromDavid H

  Date: 03/03/2023

  5 stars

  David H

  Date: 03/03/2023

  I have had consumer cellular for the past 7 years, and they have been great. Decent rates, good coverage and helpful customer service. Just purchased my third phone from them and upgrading was a snap.
  

  Consumer Cellular

  Date: 03/07/2023

  Thank you for sharing your experience. We appreciate your support and look forward to another 7 years. We hope you enjoy your new phone!
  

  Consumer Cellular

  Date: 03/09/2023

  Thank you for letting us know you enjoy our service and we appreciate your feedback and patronage for the last seven years! We look forward to working with you for many more!

• Review fromDissatisfied J

  Date: 03/01/2023

  1 star

  Dissatisfied J

  Date: 03/01/2023

  This is one of the most incompetent companies Ive ever have the displeasure of working with. Im giving them one star only because theres no option to leave -0 star review.*** tried for two months to change my bill due date only to have it not done AND to have my data usage throttled. I want to cx and go to another carrier and when I asked what day I cd cancel and incur no additional fees, a supervisor told me that was impossible to tell. Seriously. Run, dont walk, from this company. The last company I remember having this much trouble with was *** back in the day. DO NOT SIGN WITH THIS BUNCH OF INCOMPETENT BUFFOONS.
  

  Consumer Cellular

  Date: 03/07/2023

  As we have no contracts our customers can change their plan as often as they would like through the last day of the billing cycle. This means the customer can move their plan up and down to meet their needs up until the last day of use. Customers can also move the billing due date but this will affect the plan and the amount of data available. After the service is used, the invoice is generated. Additionally, if you exceed the plan you have chosen, rather than charge large overage fees, Consumer Cellular moves you to the next available plan to meet the phone usage. We notify our customers when they are nearing plan limits and when the plan is changed.We are sorry to hear about your experience. We consistently look for ways to improve the service we offer, and feedback from our customers is imperative to our growth and improvement.

• Review fromHelen S

  Date: 03/01/2023

  1 star
  Bought a phone for my brother. They put the phone number my name and charged my account for his bill. and told lies. They said it was in his name and I'm stuck with the bills. Returning the phone and closed the account. My brother is disabled and has no credit card and they would not set the account up in his name when all along said it all would be done in his name. I will never do business with this company again. they lie and are unethical in how they do business.