Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Cellular has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromSuzanne D

  Date: 02/28/2023

  1 star

  Suzanne D

  Date: 02/28/2023

  Two years ago I ordered a flip phone from Consumer Cellular. It arrived three weeks after the date promised and I did not activate it. In January this year I ordered a sim card to activate service. Despite spending three hours with three reps, the phone never worked. One rep told me that it was possible the phone was bad but Consumer Cellular would not do anything about it. She sent another sim card. Two days before the sim card arrived when I had never used the service, I received a bill for a months service. When I called to stop the billing, the rep told me the problem was my phone, that due to network upgrades the phone I had would never work (even though that same phone is being currently sold by Consumer Cellular) and that I would have to purchase a more expensive phone. I decided to cancel my account instead. After being on hold over 30 minutes, I got a rep to cancel my service, but he kept fussing that I was "abandoning my number" (I never even knew what the number was). I gave the phone to an 89 year old friend who put an **** sim card in it and the phone worked immediately. However, the phone is difficult to operate and such poor quality sound that it is difficult to have a conversation on it. I will now have to purchase another phone for him. Consumer Cellular clearly needs to do something - their phones don't work, their sim cards don't work, their employees don't know what they are doing and don't work, and then they attempt to bill you for service they don't provide.
  

  Consumer Cellular

  Date: 03/01/2023

  Hi *********************************,We are sorry to hear that your phone did not work with Consumer Cellular. We appreciate your shared feedback as we constantly seek ways to better serve our ******************************** bills in arrears for monthly services and usage, much like a utility company; service is month to month. If the service is not used, the account remains active in billing as we are not a prepaid provider. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider.If we can be of further assistance, please let us know. Our customer service department can be reached at ************, or you can chat with us online at ********************************************** Thank you,

• Review fromDavid W

  Date: 02/20/2023

  1 star

  David W

  Date: 02/20/2023

  I attempted to switch my family's 3 mobile lines from **** to Consumer Cellular. Here's what happened next:I explained that my phone is very important to my job. The customer rep assured me that my number would not be turned off and this would be a smooth transition. My number was immediately turned off during that very call. I borrowed someone else's phone to complete the transition and was assured the phones would be up and running soon. However, my phone has been off for 3 days now and none of our other phones can make or receive calls either.I waited over the weekend hoping that on Monday I could resolve the issue. First thing Monday morning, Consumer Cellular sends me an email message saying they've been trying to contact me and because I never answered, they've canceled my service. Keep in mind: my phone was disconnected by Consumer Cellular which is the reason why they couldn't reach **** borrowed another phone to call Consumer Cellular and they admitted that they never finished porting the number. The rep admitted this was entirely their fault. I still don't have service and there was no guarantee that I could get service any time soon. I asked the rep if she would continue with Consumer Cellular if she was in my situation. She said, "Honestly, no."Hands down, this is the most inept company I've ever tried to deal with. Hours spent with them. I don't even know the problems I'm facing because no one's been able to use my business phone for three days now. Avoid Consumer Cellular like the plague. Their reps simply don't know what they're doing.
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *********************************,We are sorry to hear of your recent experience with Consumer Cellular and that you were without service on your business phone; we understand the importance of having a working phone. When an email is sent to a customer about their account and that we need to speak with them, we do not cancel it immediately. The account remains active throughout the contact process, which usually we attempt to reach a customer multiple times over a few days. If we cannot reach the customer, the account may be canceled, depending on the situation. Generally, an account will only be canceled if it was for an order review and our Billing team could not verify the customers information with them to release their order(s).We would appreciate the opportunity to address your concerns and assist you further. Our customer service department can be reached at ************, or you can chat with us online at ********************************************** Thank you,

• Review fromPam W.

  Date: 02/17/2023

  1 star

  Pam W.

  Date: 02/17/2023

  Worst customer service experience Ive ever had in my life. Me and 3 of my nurses (we are traveling nurses) were given an advertised regarding consumer cellular from a doctor we work with we decided that it would be worth a try and after placing our separate orders we all received emails to verify our orders so me and my roommate called separately and spoke to them they said no problems should ship out following morning, nothing happens and call back,when I am told due to the separate orders being placed at around the same time we need to send documents in photo IDs, pic holding photo ID,utility bill proving residency.no problem me and my roommate sent legitimate documents. Well they said call back w a ticket # after they receive email so I did that. After run around for 36 hours phone tag w no one knowing what they are doing I finally get a call from a woman saying to be order review **** and she says that they have past due accounts for people who live AROUND us which is making it a problem for them to move forward and they cant verify our address even with my photo ID, and utility bill clearly showing that its the correct address and she clearly states they cant move forward with he order or reinstating said new account, so I just say whatever its fine I was about done anyway and we hang up. Well few hours later get another call from a man claiming to be a supervisor who proceeds to tell me that my address is a home not a condo and that my eyes are brown not blue and that i altered my utility bill and we are liars he then states that him and all his coworkers were laughing at our documents and how he could see some type of boxes in the background of my roommate pic and says that they have lost a phone at a nearby address and that it apparently our fault for people we dont even know. The treatment to customers trying to sign up was non professional and just plain rude I will spread my experience to everyone i know as a warning to avoid them like the plague.
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *******************,We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what you experienced. We do appreciate the feedback shared and are constantly looking for ways to serve our customers better. We are reviewing your concerns and will forward them to the appropriate department for further training. Consumer Cellular takes the security of our customers very seriously. When our Billing team is alerted of potential fraudulent activity, to ensure the security of all our customers, the same process is followed each time. This includes the request for documentation, such as a photo ID or utility bill with a customers name on it.Please let us know if we can be of further assistance. Our customer service department can be reached at ************, or you can chat with us online at **************************************************** you,

• Review fromBarbara N

  Date: 02/16/2023

  1 star

  Barbara N

  Date: 02/16/2023

  I had consumer cellular service for more than a year. During that time I had used two different phones (consecutively) but each phones had buttons that eventually stopped working. I changed to mint mobile in August 2022. I tried repeated to change my phone number to the new services without success. Payments were made to through my credit card for several weeks after quitting cc service. Yet the company continues to send me charges on line through a last invoice. I called them to say I dont owe them any more money,yet they continue to charge me for late payments. Enough is enough. I do not owe them more money!!!
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *************************,We are sorry to hear about your experience with Consumer Cellular and that you were unable to transfer your phone number to ************ Consumer Cellular releases or denies the transfer-out of numbers based on matching information. We do this to maintain account security. We cannot release a number to a new provider if we do not receive the matching account information or if the number is no longer active with Consumer Cellular.Consumer Cellular bills in arrears for monthly services and usage, much like a utility company; service is month to month. An account will remain active until we receive a request to cancel service or until the phone number transfers to another provider. When an account is closed, there is always a final bill for service through the cancellation date.Please let us know if we can be of further assistance. Our customer service department can be reached at ************, or you can chat with us online at **************************************************** you,

• Review fromJohnnie P

  Date: 02/15/2023

  1 star

  Johnnie P

  Date: 02/15/2023

  Why is the Company still allowed to do business. They are a rip off for Senior citizens. All they do is lie. ******************* needs to stop lying, he knows better with him being a Senior. He's a PAID lier. Something NEEDS to be done to stop all the lies. Consumer cellular is nothing but a rip off for Senior citizens.
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *******************************,We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear that this is not what you have experienced. Consumer Cellular strives to be the most transparent wireless carrier.We would appreciate the opportunity to assist you and address your concerns. Our customer service department can be reached at ************, or you can chat with us online. Our chat team can be reached here: **************************************************** you,

• Review fromManuel R

  Date: 02/12/2023

  1 star
  I signed up with cc got 2 lines but I decided to cancel them because I was not getting the cell service when we traveled now 6 mounts later they are still trying to charge me for the service on my wife's phone that we cancelled also 6 months ago and they everyday they keep trying to charge me $138 even though i i contacted them and they said i owed them 3 for 3 months how does $20 a month add up to $138

• Review fromBlaine D

  Date: 02/10/2023

  5 stars

  Blaine D

  Date: 02/10/2023

  Just wanted to give ******** from ******** a huge thank you she was wonderful. She answered the questions helped with the issue and was so pleasant. These are the kind of people that make me feel there still good people.
  

  Consumer Cellular

  Date: 03/02/2023

  Thank you for taking the time to let us know about your experience. We always want to know when one of our representatives makes a customer feel great and we will make sure ******** is recognized for this positive experience. Thank you for choosing Consumer Cellular, we look forward to working with you in the future!

• Review fromcatridgewizard

  Date: 02/08/2023

  1 star
  The worst cell phone company ever. Their customer support are idiots. They lie about everything. I was applying for service and they locked up my phone. Then told me I have to go to one of their stores to get help. There are no consumer cellular stores in my city. They said to go to ********* They have nothing to do with consumer cellular. They refused to fix the problem and they had me so stressed out that I had a bad seasure. And they laughed at me about it. They cost me ****** dollars. I had to go back to my previous cell phone carrier and buy a new phone and apply for a new account. This company should not be in business. Nothing but a big ripoff.

• Review fromJoseph G

  Date: 02/06/2023

  1 star
  This is a Completely misleading company. ******************* Brags about the plans and services which are nonexistent. According to consumer cellular advertising You can purchase a plan install the new Sim card at target. Upon several trips to target I have not met one person who knew any of these purported services. Upon the Malfunction of my iPhone which I am dependent, no one in customer service and when I said I chose to change services I needed a disconnect Deactivation PIN. I can only send the pin to the email on file which was incorrect. Yet they admitted they had sent email to me at the correct email address. Can you guide me through the site Which I have difficulty with navigation os their website, I was told I have no idea Ive never seen it. As such consumer cellular holds its customers hostage. In this day and age or cell phones for our survival Tool.Its stores all the numbers of your contacts critical information concerning your business its stores all of your appointments and has apps which are essential to manage your life. It is obscene to think thats the target audience or senior citizens while offering such inferior products and services. I truly regret switching consumer cellular Im a carrier that has been taking great care of me were over 6 years. Im looking forward to returning to the carrier which is offering a special for the replacement of my malfunctioning phone . But I have no idea how to pay the ****** so that I have no longer hostage by consumer cellular.Hey **************** do yourself a favor get off this horse its a loser.

• Review fromRita C

  Date: 02/04/2023

  5 stars

  Rita C

  Date: 02/04/2023

  I have been with Consumer Cellular for several years now! I have never had any problems with this company. I love the great service that I have received through the years!
  

  Consumer Cellular

  Date: 03/02/2023

  We appreciate you and your comment. Consumer Cellular prides itself on the relationship we build with our customers and hope to continue to work with you for several more years!