Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Cellular has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromDorothea T

  Date: 12/17/2022

  1 star
  They **** for services I got a $20 plan so I thought n got charged $40.+ ever month now I cancelled my ******** had to pay $73.58 before they would leave me alone so u guess this company needs to make a widowed senior pay more than the service was worth please help me get half of my money Im tired of companies making seniors pay out so much when we live on a fixed income please dont sign up for there services they charge u for texting n roaming the internet so basically ur paying for the company Christmas party

• Review fromTerry C

  Date: 12/15/2022

  1 star
  I never received my phone, and they are still trying to charge me. They have given me the run around for the last 2-3 months. They said u til they get the phone back, I won't get my money back. They are trying to charge me 400 something. Ridiculous.

• Review fromPhillip B

  Date: 12/11/2022

  1 star
  Mother called Consumer cellular to start a cell phone plan with them. Gave her cell phone model, information requested, and was told the pone would work and sent a sim card. Received card in the mail and installed but had to call CC for set up. Went through 3 hours Saturday evening was then told the cell phone will be active in an hour or the next day. Next day comes, Sunday, and nothing. Called CC back up and went through another two hours of trouble shooting. Being told the cell phone she has does not use VoLTE. I ask why was my mother told the cell phone she has will work on Consumer Cellular a month ago when this was started and then when I am finally told it will not after 5 hours of conversation. CC had the make and model of the cell phone the whole time, and it took this long to say CC does not support the cell phone she has for lack of VoLTE.But I am told I can buy a cell phone from them that'll work!Better return credit to that woman you charged for no absolute reason!

• Review fromCallie I

  Date: 12/10/2022

  1 star
  I think they are deceptive in their selling practices. They are not trustworthy. I do not think they deserve any stars.

• Review fromPatrick S

  Date: 12/07/2022

  1 star
  I worked for the company for 4 and a half years and after I won a presidents club trip to ****** upon my return my supervisors kept saying my tone was bad on my calls until they forced me to resign but for 4 years I did a perfect job and even got an all expenses paid trip. I kept my phone service with them and recently needed to call about an issue and had extremely rude employees who not only hung up on me but also said I was rude to them and in return they terminated my cell phone service because I was mean to an agent on the phone????? Last time I checked no customer has ever had their phone service terminated for complaining. Trashy company run by absolute trash leadership!!!

• Review fromThomas C

  Date: 12/05/2022

  1 star
  Never again. It has been almost a month that I've been trying to get these people to help me fix my voicemail and they have not done so they told me to get a new SIM card I was told **************** that that's not the answer to the fix for voicemail so I may have missed out on a job if they called me to work for them but I was unable to answer the phone and they left a voicemail I never got it. Then when I tried to cancel and go with another carrier they refused to Port over my information to the new carrier and my phone which was never financed is still locked. They speak very nice on the phone but they don't get the job done..

• Review fromD. L. S

  Date: 12/02/2022

  1 star
  Can't give zero stars so I have to give 1. Went online and ordered a phone and service for my disabled elderly father. Paid online **** debit card. Got an email stating the gas to talk to me to complete the order. Called, waited on hold for almost 10 minutes, then the "customer service agent" (no actual customer service) told me that I cannot get a phone for him without him telling them it's okay. I explained that I was the one who ordered it, paid for it and set it up. The guy told me that he understood but still could not proceed without speaking with my dad. I explained that he was in a really bad car accident on the 19th and I was unable to let them talk to him because of the injuries he sustained, but he can still text however. Was still told they wouldn't proceed with my order. Ended up hanging up on the rude guy. When the charges go through and I have no phone for him, I will be getting an attorney and suing the company. Absolutely not a good company for anyone to deal with, but especially seniors.

• Review fromJames M

  Date: 12/01/2022

  1 star
  I signed up for 2 phones for ***** Monthly on 09/28/22. My AARP membership saved me 5.00/month bringing my billing to *****. My 2nd billing statement they jacked my rate to 54.00/month stating they had changed their plans.At&t told me consumer cellular was a rip off and they were right.

• Review fromMARK D

  Date: 11/27/2022

  1 star
  So, they promised me $11 per month less than my ******* plan then they added $6 in taxes and fees that I did not have to pay with *******. Time for a new plan!

• Review fromJules W

  Date: 11/22/2022

  1 star
  I didn't want to give ANY stars. They take advantage of the elderly, disabled, and the uninformed. CHOOSE MINT, TING or ***** as your carrier if you are widowed or alone and do not need a family plan from a larger service provider. MINT, TING and ***** are at least honest unlike the ripoff CONsumer CelluLIAR Bait and ************** and not EVEN at their finest. Thanks BUT NO THANKS.