Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromTom E

  Date: 08/11/2022

  1 star
  I just moved to them in June and was told if I bought a new phone and paid for it in full I could get it unlocked after 30 days. Well they lied. When i called today I am being told that i have to wait 6 months to get it unlocked. If I knew that at the beginning I would have bought a unlocked phone online. I am very unhappy with consumer cellular. I would not recommend them!

• Review fromRichard G

  Date: 08/09/2022

  1 star
  We have been charged an outrageous amount for use of our phone while on a trip to central ******************** our normal monthly ****. They say we used internet for an incredible amount of expensive time, which we deny. I spoke to customer service for explanation with no valid response...only the statement that "that's what our meter shows and it is expensive over there. When I asked about the time shown on the invoice their answer indicates significant time and charge at 5am in that time zone (we were sleeping) and also during the day we were flying home (you can't use the phone on a plane over the ocean). They said it could be for viewing videos or transmitting pictures (we used a camera for pictures, not the phone, a computer on wifi for sharing and didn't watch any videos).I paid the $435 **** to avoid late charges and a record of not paying my bills, but I believe we have been cheated or misled on how the phone charges work, and the customer service people are of no help in justifying this charge...dramatically larger than our normal $65 per month charge.Based on this experience I shall not remain with this mobile phone service.

• Review fromrobert h.

  Date: 08/06/2022

  1 star
  Our experience with the land-line side of consumer cellular is beyond dreadful. initially to get the unit up and running took 4 or 5 days speaking to 4 or 5 customer service people, some of whom had some idea what was going on and others not so much. eventually one chap made it work. but it never worked well. after about 2 years when it stopped working completely they sold me an "updated" landline gadget. it was inconsistent, unreliable, in other words absolutely worthless. calls dropped or produced a busy signal. just plain didn't work. i'd say conservatively that i spent a total of 17 hours dealing with their customer service. of course i didn't and don't blame the customer service people for these issues. what's it like working for a company that sells junk?? anyway the only way out was to give up the landline # we've had for 30 years and inform everyone we know that our number is no longer usable. alas i add my crummy review to the 423 other reviews i see here. i'm now going to copy this little note and paste it in a message to consumer's CEO as well as what's his name, that TV actor who is now appearing in consumer cellular adds probably pulling down $500,000 a year.

• Review fromHeather B

  Date: 07/31/2022

  1 star
  I paid my phone off and asked them to unlock the phone as it had been paid off and they told me I had a past due balance to pay first. This is the second month theyve done this.

• Review fromRobert D

  Date: 07/31/2022

  1 star
  I receive electronic bills and then go to their site and pay the ****. They said you have to accept both electronic billing and auto pay, otherwise they give you a FINE which they call a Service Fee for not using Auto Pay. I filed a formal complaint with FCC. "They want to come into my house, take money out of my wallet, which is owed to them. If you say "NO" I want to protect my bank account from being hacked, then you get a FINE. I can't see were this legal and therefore filed a formal complaint.

• Review fromShihua W

  Date: 07/29/2022

  1 star
  Their representatives are so unbelievably incompetent. They don't have any common sense on how to do their job.1. They make adding a new line such a hurdle. It took more than a month, numerous calls to ***** ****** with sim cards, etc. for the phone to activated. But one month before it's activated, I already get charged, and had to make numerous call to explain and argue to get the extra charge adjusted. But the new ******************* charged too high. 2. They insist that iPhone 12 Pro is a 3G only phone, keep forcing me to upgrade the device.3. When their continuous ridiculous requirements or explanations made me lost patience, they said that I was not professional and simply hang up.4. When I add a new line, they make sure that I get the highest charge they ever have, for each section, since I join their plan. For example, when their calling rate reduced, they add my higher charge to extra line charge, while the line charge should be $15, they charge me $20 and said that's the way to keep me the same charge when I join. However, they make me on much higher priced data plan if I choose to reduce my usage, said adding a new line changes my price schedule. However, when I need to add another line, they promise they won't do so and said it's impossible and doesn't make sense that they had done so, and said the higher prices just showing online, will not be in my balance. But when I decide to add the line, they charged me one month before the line added with extremely high taxes and fees and refused to provide how the tax and fees are charged.Before adding new lines, I was very happy with them.

• Review fromAshley D

  Date: 07/27/2022

  1 star
  As a former employee, I do have to say that this company is a scam. They do not care about their customers. Most agents and supervisors are rude and unprofessional. They only care about the money they can steal from customers by forcing them to use auto-pay. Otherwise, there is a $5 charge for a paperbill to be sent out. Either way, they are making money off their customers and providing horrible customer service. As for cellar service, they have horrible coverage. Most customer issues were because of horrible signal. I would not recommend working for this company or even using this service.

• Review fromTyler R

  Date: 07/26/2022

  1 star
  I was charged $230 for using internet when I had no signal while in the amazon. I called and spoke to several people and no one will say anything except I owe them even though I didn't use internet. I refuse to pay for something I did not use. They said there is nothing they can do but yet cannot show me a **** from the provider showing my usage. I think I will go back to TMobile which never charged me for this c*** Also they never even sent an email saying anything about data being used. Also *******, ***** in your ******** billing department told me that some of your customers get charged up to $2,000 without knowing about it until they come back from vacation. This is unacceptable and needs to be fixed. Also if your going to charge customers without them using internet they should be notified. *********************** ********* **

• Review fromScott Y

  Date: 07/24/2022

  1 star
  I am 68 years old. Got a "link 2" cell phone (their "senior citizen phone" and its been replaced twice because of known issues, admitted by their reps. ** the time, Consumer told me that I was eligible (still on their web site) for a "5 G" phone that would be $1 down, and $3 dollars a month. (The new Link2 pfone has worse reception than the last phone (I can stand in 1 small place in my yard for service) I cqlled today to complain about all the dropped calls and general bad service. The only answer they had was to upgrade, and said OK because the deal at 1 and 3 dollars was great for a fixed income senior. THEN...They said I had to pay up front the whole phone because I had two ( 1 day and 6 days) late payments caused by my debit card cancelled because of fraud, as soon as I got my new debit card they were paid. The new debit card was replaced in one day because I went to the bank, the second in 6 days because the bank sent it. THEN....They STILL denied the 1+3 offer because my of my LOW CREDIT SCORE. Then my partner (who has a score in 700's) was denied........WHY??? No ANSWER. ALL FOR SEVENTY THREE DOLLARS??? I DONT OWE ANYTHING! THEY DONT STAND BEHIND OFFERS AND NEVER CALLED BACK.I switched to Comcast.?769 characters remaining

• Review fromTheresa H

  Date: 07/23/2022

  1 star
  I switched from prior cell service to consumer cellular which was a huge mistake , I brought over my own phones (2 iPhones)after a couple of months of service with them I had no choice but to request a release from them! We had no service out of home didnt receive texts or calls or emails until days later. We had conference calls to consumer cellular to UNLOCK and send pins to release phones 3 calls to be exact! Still wasnt done. I called again and spoke with a rep who said we had to wait 180 days to get it unlocked ,at that time I requested a manager which I did get ****** a very sarcastic horrible person I attempted to explain we are trying to get our phones unlocked for a few days and he in turn said oh its a glitch we wont lock ur phone its not our phones , I asked when will this would be done he then told me he didnt know it will take time. I requested it be done asap we need a phone , he said oh ooook I will wave my magic wand sweetie and **** it will be done, he was so arrogant and unprofessional . Needless to say it wasnt done my phones are useless. Due to this we had to buy 2 new phones which put us in a higher priced service! We are disabled senior citizens on a fixed budget and DO need the phones. I would strongly suggest to stay away from such a terrible company for both reasons. Horrible service. And an extremely horrible unprofessional customer service! ****** is a disgrace to this company.