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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not have any cash on me so I used my card that I get money on for donating plasma I did not know they were going to take my $25 so I got a new card and they tried to refund me ***** back in a inactive card I try to keep telling them this that the card company sent it back they tried the September 15 but they keep saying I have it and I dont I get disability so I do the plasma for extra income I am tired of fighting with them

    Business Response

    Date: 10/05/2022

    Hi ******:
     
    Thank you for contacting PayRange. We have processed the balance back to the original card used. Per our policy, refunds can be sent back only to the original payment method used in a charge. Its not possible to send a refund to a different destination (e.g., another card or bank account).

    Refunds to expired or canceled cards are handled by the your card issuer and, in most cases, credited to the your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail.
     
    A refund can fail if your bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card). The bank returns the refunded amount to us. This process can take up to 30 days from the post date.
     
    At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.
     
    Please let me know if you have additional questions.
     
    Thank you,

    Customer Answer

    Date: 10/07/2022

     PaySign the card the money came off of sent it back to PayRange since I had no card to put it back on I had to go to the plasma center to get a new one they make them up so therefore I never got my refund  

    Business Response

    Date: 04/27/2023

    Thank you for your feedback and sorry to hear about the issues you have experienced.  Someone from our customer support team will reach out to you.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was laid off back in June 2022 by Vroom. I used payrange every work day at job location. When I was laid off, I put my application in to ****** county Sheriff's and took me 3 months to get hired. They have no payrange machines at any of my work location and I requested a refund. They said no. I will no longer be using this app and I have unused money in there. I want to close my account and receive any unused funds. Not just deactivate, I want it closed! They refuse saying you can only deactivate and the money will remain in there till you use it. I find this a horrible business practice. I'm filing a complaint and hope many will read this. If you find that it takes you more the 90 days to find a job and realize this app is not available at any of your most traveled locations, they will not refund you and keep your money for no particular reason. I'm hoping by reaching out that we can have a better resolution and the refund request will be reconsidered.

    Business Response

    Date: 04/27/2023

    Hello ****,

    Thanks for your feedback and sorry to hear about your inconvenience.  Per our records this matter has been resolved.  Please do not hesitate to reach out should you need any further assistance.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not seeking a refund of any product or service. I am seeking the return of my own money from the PayRange balance to my payment method. I have contacted customer support, and they refused, citing a 90-day "refund policy". This is plainly theft. Do not do business with this company!

    Business Response

    Date: 09/20/2022

    *******************,
     
    Thanks for reaching out. I have refunded $18.25back to your card. It can take 5 to 7 business days for your bank to return the funds back to your account. Your PayRange balance is updated to reflect this refund.
     
     
    09/16/2022 11:31AM PDT 09/16/2022 11:31AM PDT Reversal -$18.25 Refund 2022-09-16 Transaction Id - ************************************
    Source Transaction - 9af5e369-9ec0-44c0-9dd7-c0cdb33068cd
    Charge ID - ***************************
    Refund id - **************************** 
     
    If there is anything else we can do to help, please feel free to contact us.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have PayRange for some of my vending machines. I noticed people using the machine and getting free items on multiple occasions. Tried to contact PayRange to no avail. They have the worst customer service. Stick to Nyvax for your vending credit card service. This company does not have customer service.

    Business Response

    Date: 04/27/2023

    Hi,

    We are sorry to hear that you had a negative experience in working with us. We take such complaints very seriously, and we would like to apologize for any inconvenience caused. We understand that experiencing issues with our customer support can be frustrating, and we are working to improve our services to better meet our customers' needs.  We have recently made some changes and we're working hard to get get our support to world-class.

    If you have any further feedback or need help with anything, please reach out to us at ******************************

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day policy. I am not asking for the refund of a good or service, I am asking for my own money that is held by Payrange without my consent. There was no reminder that I only have 90 days to get my balance refunded. There are no local businesses or vending machines that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 04/27/2023

    Hello,

    Thank you for your feedback.  Per our records this matter was resolved.

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my existing balance be refunded to my card on file due to constant issues with the units not connecting to the app. PayRange did not notify me of the 90 day limit at any point during my time trying to use my funds, while I was repeatedly communicating app issues. Due to this inconvenience, I reached out requesting a refund of my remaining balance, and like others was refused; however, others have been provided a refund for the same reason on BBB. I would greatly appreciate if this courtesy would be applied for my account as well due to inconsistency of service. It seems like posting on BBB is the only way to be taken seriously.

    Business Response

    Date: 09/12/2022

    Hi ******,

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact us.

    Customer Answer

    Date: 09/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just received my refund. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day policy. I am not asking for the refund of a good or service, I am asking for my own money that is held by Payrange without my consent. There was no reminder that I only have 90 days to get my balance refunded. There are no local businesses or vending machines that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 09/01/2022

    Thank you for contacting PayRange. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact me.

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is in regards to drying my clothes. FOUR times (6/16, 7/5 and 7/11-12 and 7/31) I have paid TWICE for the dryer to dry ONE load of laundry yet my clothes are still left soaking wet. The only way I have found to get dry clothes is if my girlfriend uses her payrange account for the dryer. (We have paid $6 *four* times just to dry ONE load of laundry)I contacted payrange about this issue and they told me this was happening due to overloading!!! If this were true #1, my girlfriend would be experiencing the same issue but she is not and #2, because my clothes would at least be damp from an attempt at drying too many items but that's not the case; they are soaked. Every time. When contacted, payrange offered no solution to resolve the issue; no attempt at troubleshooting whatsoever. The resolution I am seeking is a refund in the amount of $16 for the four times I double paid for the dryer and was still left with soaking wet clothes. An attempt at resolving the issue would also be appreciated.

    Business Response

    Date: 08/31/2022

    Hi,

    Thanks for contacting PayRange. Unfortunately we didn't find an account with your email address or phone number.

    Would you be able to provide those details for us?

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I have a pre-paid balance on my PayRange Account that I need for it to be refunded, but Pay Range refuses to refund it because it was paid more than 90 days ago. This is very unfair because there was no reminder or warning that I could not get a refund after 90 days of adding funding to my account.

    Business Response

    Date: 08/24/2022

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact me.

  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The laundry room in the apartment building I resided in used PayRange to pay for usage of the washers and dryers. The apartment then stopped using PayRange and began using a different application with no warning. I tried to get a refund for my remaining balance in the app by using the support prompt. I waited weeks and no response, so I sent another email and the same result: no response. I sent multiple emails between January (when the app was switched) and Now. I then tried to call support multiple times only to never get through to a representative.

    Business Response

    Date: 08/16/2022

    Hi,

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact us.

PayRange Inc. is NOT a BBB Accredited Business.

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