Complaints

This profile includes complaints for Affinity Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affinity Property Management, LLC

  1303 SW 16th Ave Portland, OR 97201-2515

• 

  Affinity Property Management, LLC

  2555 Willakenzie Rd Eugene, OR 97401-4870

• 

  Affinity Property Management, LLC

  4275 NW Clubhouse Pl Corvallis, OR 97330-1666

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  Highland Park Apartments

  24050 SE Stark St Gresham, OR 97030-3219

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  Affinity Property Management, LLC

  30050 SW Town Center Loop W Ste 100 Wilsonville, OR 97070-7596

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -they are lying with no evidence and denying our deposit back. -They replaced the things I have complained about, except the insulation, the mold in the windows, the mold in the bathroom, and I can hear my neighbors conversations, including deep breathing through every wall. That show how poorly insulated it is. Causing power bills to vary from ****** Edit 6: thanks for responding 5 weeks later. I've already put requests in through the online portal. You guys have never fixed anything that you said that you would. We asked you to fix our door since it's letting in air from outside and I can physically see light coming in from multiple angles. We asked you to fix our bathroom that has black mold growing in it and you told us no.Edit 5: My neighbors across the street are paying $1,800 and now they're trying to charge us 2565... These people are scam artists. They refuse to fix up your building and they will let you live in poor conditions. They allow mold. They allow weird people walking in and out of the neighborhood. They do not protect you at all. This place is pretty much section 8 housing for $2,200 a month Edit 4:?? DO NOT!!!! I find it strange how when it snows and gets icey, there is no maintenance done to roads or sidewalks. Our 70 year old neighbor was scared to get her mail. Even though there is a maintenance garage full of de-icer and salts. The list is actually endless. The fact that the walls are so poorly insulated that the heater has to stay on constantly. Or the fact that there is no fan in the bathroom, only a window and since we're on the first floor, they expect us to shower with the window open so that everybody can see our naked bodies. But then also they expect us to keep the window closed so that the pipes don't freeze. Black mold forms due to this. When we told them, they told us to open a window... The list is endless to the number of problems we have in the most expensive condo in ***********.

• Initial Complaint

  Date:03/31/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Affinity property is a terrible business and a money hungry shark that seeks out the low income people that they can rip off. They will take your deposit and not even let you stay in the property for the entire lease. I was given a 1 year lease and no even 6 months into my lease the owner ************* decided he wanted to up and sale the property without my acknowledgment. So this far that affinity property who manage the property sent me a termination of lease and made it aware that I had 60 days to vacate the premises. She promised my full deposit due to me not having been there the full year. This issue needs to be handled soon so no other person has to deal with this!!!

  Customer Answer

  Date: 04/04/2024

  They over charged me for damages that I did not do. I have the videos to all the proof

• Initial Complaint

  Date:03/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management refuses to honor their legal lease terms by failing to provide adequate heat and failing to provide windows that open and close properly. These have been reported to the property directly via their tenant portal, 3/6/2024 about the window, and 3/11/2024 about the broken heat. Their failure to respond was reported to Director of Property Management *********************** on 3/19/2024 and she did not respond. Her failure to respond was reported to Managing Director ****************************** and he, too, failed to respond. A final follow-up email was sent yesterday, 3/21/2024, to *************************** and again, no response.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midtown Property management will not answer any phone calls, or emails. Extremely unprofessional. I need resolutions to my concerns. Should I stop paying rent they would be real quick to call me. Unacceptable!

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property manager has been harassing me since the day I moved in somebody else was on my lease. However, he did not provide his paystubs because he was not working, so she harassed us for the paystubs, even though my paystubs were far more than enough to cover themandatory minimum to afford the rent. I was approved without my partners paystubs so she should have never been harassing us every time we walk outside of our home for his paystubs. Secondly, she has been coming up to my door and listening putting her ear up to the door. For quite some time now I got a camera which my neighbors also have access to and she continues to take my camera and throw it onto the ground daily. She has no respect for my property. She is very disrespectful, insulting and very unprofessional upon moving in instead of telling me the laundry room code, or giving me my mailbox key, she informed me about her side business selling fake products like purses dresses etc. that is besides the point she is invading my privacy, harassing me and throwing my camera on the ground so that she is not recorded doing so I have videos to prove she comes up, grabs my camera and throws it on the ground multiple videos. She has no reason to be harassing me. She does not harass anybody else. *** also caught neighbors attempting to break into my home on the camera and instead of doing anything about it, she tells me to get rid of my camera I live apartment with my toddler daughter this neighbor had waited until my boyfriend left for work and attempted to break into my home. The video was posted on a neighbors website and the manager scolded me for it. If there is not something done about the situation, I will be suing the company for harassment and destruction of property since this is my second camera because the first one got broken by her, throwing it on the ground, my rent has been stolen out of the rent dropbox laundry has been stolen as well.Something needs to be done about this *****************************.

  Business Response

  Date: 12/29/2023

  I am sorry you feel that I have harassed you. I have little to no contact with you in the 9 months you have lived at **************. You are the ideal resident, you pay your rent on time, you have no maintenance needs and no complaints.
  

  A month after you moved in you wanted to move your friend in and you reached out to me via email. Which I have, stating what was needed from him to complete his application. He completed the application, but did not provide his ID or paystubs. I had tried calling and emailing both you and your friend to get this information. You told me he lost his ID, so his application was not able to be screened. The dog showed up the same time as your friend. We have pet policy stated clearly in the lease agreement that you sign upon move in that requires a pet deposit, pet rent, and pet fee. I sent an email and left message about the dog, and at one time you told me it a service animal. I then asked for the verification and or the Doctors letter for service or companion animal. No one ever emailed it or provided a copy and I was unable to speak with you after, as you stopped communicating with the office.
  

  Your main complaint is repair issues.  Looking on your requested service, there is only one request, and that was back on 5/25/2023, and this was closed out on 6/22/2023.  On your service request you did not give us permission to enter, you wanted us to call you. My maintenance technician knocked on your door several time for 3 weeks, we tried calling to see if you were available. No response back. We closed the work order out on 6/22/2023. There has not been any open work order for your apartment since that one.
  

  I provided you with the code to the laundry room in your welcome packet. I also emailed you the code. As for your mailbox key, you were told when you moved in that we need to change the lock on the mailbox and that we were waiting on the post office. You did get your mailbox key within 2 weeks.  
  

  I called you to let you know that you need to get a secure cover for your ring doorbell. The ring doorbell was sitting on a fire extinguisher box, in the common area. I knock on your door 2 weeks ago to let you know that if you were going to have a camera, you would need to secure the camera to your door. You never called me back or answered your door. I attempted to contact you a few more times with no answer. Several hours later I saw that you had placed the ring camera in a planter container facing the street. 

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had issues when living on the property that are not a part of my complaint today. Lots of turnover, Terrible parking. Issues with other tenants etc. TERRIBLE communication with management and we were needing that for multiple occasions . However the issue is we when we moved out. Our deposit was not returned. I assume partial could've been used for the last bit of utilities owed. When they sent the breakout of final charges owed there was a cleaning fee , a carpet cleaning fee *we left the place spotless and had a cleaner come in * and a blinds fee (some blinds had to be replaced , so this felt fair ) Also they are charging us for utilities from prior months to our lease ending that we had paid . However, We ended up owing money from all those charges even after our deposit to offset. And we have since tried to dispute. Started the process months ago and essentially are just waiting on the property management company to RESPOND to the company whos helping us to dispute. More lack of communication. Extremely frustrating. Would not recommend renting from this company at all and om hoping we will be getting reimbursed soon.

  Business Response

  Date: 01/10/2024

  Thank you for bringing your concerns regarding your moveout deposit accounting to Managements attention. We apologize for any inconvenience you may have experienced during this process and we appreciate the opportunity to address your complaint.
  Firstly, we would like to assure you that we take deposit accounting very seriously and aim to handle it accurately and transparently for all of our tenants. We understand that it is essential for you to have a clear understanding of how your deposit was applied, and we apologize if there was any confusion or lack of communication in this regard.To address your specific complaint, we have thoroughly reviewed the accounting records related to your deposit. After careful examination, we have identified an error in the initial accounting statement. We sincerely apologize for this oversight and any inconvenience it may have caused you. Rest assured, we have promptly corrected the mistake and have issued a revised accounting statement reflecting the accurate deposit deductions. Additionally, we understand that timely communication is crucial, and we acknowledge that there may have been a delay in our response to your inquiries. We apologize for any frustration this has caused you and assure you that we have taken necessary steps to improve our responsiveness in the future. We hope that this will rectify the situation.We do appreciate your feedback.
  
  If you have any further questions or concerns, please do not hesitate to contact Claxter Park Apartments management team directly. We are here to assist you and address any lingering issues promptly.
  
  Thank you for your understanding and patience. We look forward to resolving this matter.

  Customer Answer

  Date: 01/18/2024

  I'd like to reject based on the lack of clarification provided by business on the 700$ being disputed.  They said they found a discrepancy and have not provided further information . 

• Initial Complaint

  Date:11/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Affinity Property Management LLC Failed to give tenat his deposit for Security deposit for unit. The company also failed to send any documents to my forwarding address since moving out of unit 12/31/22. Property management company also charged tenat for things that where not broken or damaged in unit. ************************* did a walk through with me on my last day in unit along with maintenance. I have filed a lawsuit against affinity property management ***************************** for buying an alleged debt that I don't owe. Both business has reported this to the credit companies when in fact they know an active lawsuit has all ready been filed.

  Business Response

  Date: 12/29/2023

  The reason the deposit was not able to be returned upon the tenant's move-out was due to the following issues with the condition of the apartment. The carpet in the home was required to be replaced due to pet damage in the living room and bedroom.The carpet was previously replaced before the tenant took possession of the home in December of 2021. The vinyl was damaged near the patio door and an ozone machine rental was required due to excessive marijuana odor within the home after the tenant turned possession of the home back to management. The windowsill,molding, and bedroom door frame also sustained damages from the tenant's residency, requiring repairs.

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/2023 Pinewood terrace apartments are trying to evict me and my family. My mother in law witch me and my fianc take care of is disabled and if they evict us we will be homeless and have nowhere else to go. We paid are rent in full with a cashiers check, and now there is a late fee and theyre kicking us out over a late fee of 100$ witch the manager of the property never said anything about a late fee when I handed her the check in person. We need help! Weve asked the business to help us with this and they dont want to. Ive tired to reach out over phone for the past week to the managers office to make sure my check when through and Ive havent had any response and no phone have been answered

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment from property management.Threats, withholding services. ********************************* creates a hostile living environment for the tenants. Management has been alerted and neither responded nor acted.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT MOVE TO GARFIELD STATION!!!! Management is AWFUL and that's if the apartments can keep a manager longer than a month. Tenants are not this properties number one priority and they will tell you that to your face, LITERALY!. The apartments are very expensive and the money doesn't go towards keeping the common areas clean. Garbage in hallway, Puke in the elevators, and animal fur everywhere. Management will not answer any maintenance request. When I first moved into the apartment the unit wasn't clean and I had to clean it to satisfactory. I attempted to speak to the manager's boss to make a formal complaint and she was very rude and defensive to the point I just ended the conversation. I have requested to end my lease 2 months early and was told that it wouldn't be a problem as long as they were able to rent my unit by September. A couple of days later my car was towed by management due to being in a "no parking zone". I believe this was retaliation for the request to move early. There was water leaking from the unit above me and it took several days before someone came to look into the issue. Some of my shoes were ruined and now there's mold on my closet wall(The reason I requested to break my lease early). I currently have been staying in this apartment almost a year and it has been a HORRIBLE experience and I wouldn't recommend it to ANYONE! I would give this place zero stars if possible.