Complaints

This profile includes complaints for Affinity Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affinity Property Management, LLC

  1303 SW 16th Ave Portland, OR 97201-2515

• 

  Affinity Property Management, LLC

  2555 Willakenzie Rd Eugene, OR 97401-4870

• 

  Affinity Property Management, LLC

  4275 NW Clubhouse Pl Corvallis, OR 97330-1666

• 

  Highland Park Apartments

  24050 SE Stark St Gresham, OR 97030-3219

• 

  Affinity Property Management, LLC

  30050 SW Town Center Loop W Ste 100 Wilsonville, OR 97070-7596

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at Americana apartments for 10 months. I moved out april 30th and I was fully paid up. I had given a 400 move in deposit and a 300 pet deposit. (150 of the pet deposit was refundable) While I was there there was a huge leak in the ceiling in one of the bedrooms and we couldn't live in it for 2 1/2 mo the which is how long it took them to repair damages. All my daughters stuff was all over the living room it was so cluttered we had no room to even live. I was told if we wanted to move out because of the water damage and problems and how long it took them to get anything fixed that we could do so without and early move out penalty so that's what I decided to do. It's been a couple months and I get a collection latter charging me for an early move out penalty and other charges I'm not sure what they are, but the only thing I should have been paying was a move out cleaning fee. They took my entire deposit and charged me an extra $1,400. My dads credit is at risk because of this, the collection agency is calling me bugging me threatening me that my credit and dads credit will be ruined if I don't pay this. I called Americana and the manager told me that I don't owe anything and should have gotten a deposit back and that she would call me and let me know what was going on, I've gotten no call from her. I've left messages, emails and got no response and this needs to get taken off my credit account before it ruins my dads credit. They made this mistake and need to fix it right away and now I can't get in contact with anyone. My dads credit is perfect and it needs to stay that way I paid everything I gave notice I took pictures of everything I know there was no damage that we caused at all, so there should be no charge other than a cleaning fee for move out.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ***************** Apartments, which is owned and managed by Affinity Property Management LLC, on May 4th, 2023. On May 20th I received an accounting statement with a post **** date of May 18th that stated I was to receive a refund of my security deposit in the amount of $610. I have yet to receive that refund check as of today June 13, 2023. I have attached a screenshot of the ****** tenancy laws which ****** that any security deposit money that is owed back must be returned to me the tenant no later than 31 days from the move out date or twice the amount that was owed back must be sent as penalty for late payment. I have tried to contact ***************** directly but they will not provide me any information other than to say that the check was sent and that after 60 days they can stop payment on the check and re-issue a check. That is completely unacceptable in this situation. If not resolved my next step will be to seek legal counsel.

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being harassed by a downstairs neighbor for over five months, all of which was recorded via email to property manager. It got to the point of me being trapped in by her parking cars behind my vehicle and standing outside my door etc. I decided to move, upon which I NEVER signed a new lease. I had discussed going in to sign but never did and when I looked over the new lease that was sent to me to sign, there was errors and I didn't feel comfortable signing . I was told that it was fixed and that the people below me were being removed and I'd be safe to live there still. The online part did show a renew option, but the online portal never worked for fixing any lease issues / signing/ or reviewing. Again. I never signed, and have proof in the website even now that the only document I signed was initial move in in 2022. So I'd like my deposit back. I've tried to call and email with NO response.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Affinity took over the Glee apartments in July of 2022, I had to call them over 10 times and email repeatedly before finding out how I could make a rental payment. The online portal was not activated and the contact number provided to us was incorrect. It was not until I called the leadership at Affinity that I was introduced to the on-site property manager ******. Eventually the payment issue was resolved. In April of 2023, I reached out to Affinity to let them know my move out date. They did not respond, confirm my move date, or provide instructions for the process. I had to email 6 times before I heard back from anyone. Then, I moved out on May 8th, 2023. When I realized I had not heard anything regarding a refund after my move out, I emailed and called Affinity Property Management on June 1st. I mentioned that I saw there was a refund coming my dated 5/19. I was living locally and was pretty sure the check should have arrived by 6/1, but it had not. My emails were ignored, but a call was returned by "*****". ***** assured me the check was on the way, but that they would follow up to let me know where it was by the end of the day. *****, nor anyone else from Affinity Property Management, has called me since. I emailed again on 6/6 and called, leaving voicemails. I emailed and called again on 6/7 leaving voicemails, again to no response. Today is 6/8 and I still have not received a call or email, let alone the check in the mail. Per ****** law, a tenant must receive their refund check within *******************************************************************************************************

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took over a lease in April that ends in August, we have had nothing but problems with the maintenance/leasing team, they have lied to **, caused health issues for me and my pets, had a sewage pipe spilling onto our cars, had our apartment flooded because the dishwasher hasnt worked since we moved in. A literal apartment from h*** We have asked to be signed out of the lease many times yet the leasing company refuses to let ** out of our lease.

  Business Response

  Date: 06/12/2023

  Hello,
  We are sorry to hear that you have not had a good experience at our community. We strive to provide the best possible services to our residents. Our team has remedied the issue with your dishwasher by replacing it with a brand-new unit. We apologize that this issue was present when you sublet the apartment but hope that this remedy improves your experience. Unfortunately, we do not have records of a flood in your unit or sewage leaking on your car. If you would like to discuss these matters further, please reach out to schedule an appointment with the Property Manager at our leasing office. 
  Thank you,
  *****************************
  Property Manager

  P: ************* 

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just resigned my lease at the Witham ********* in ********* ******. We have already lived here 11 months and 9 months ago we had a late payment. They wouldnt allow us to do online payments for 6 months following. Its been 9 months, weve signed a completely new lease and this company is now making me take time off work and making me pay extra to get a cashiers check just to pay my rent when its in my least and court agreement that I can pay online. Ive contacted the management over 3 times and Ive been lied to all three times. The first time I was told that they just had to fix it on their end, the second time I was told that Id have to sign a new 6 month lease to get it fixed, then I was told that the property manager had to signed the lease to fix it, then I was told it would be fixed on the 1st. Here we are on the 1st. It has not been fixed when I called their employee ****** who has messed up our account on multiple occasions she laughed at me and said that they spoke to their lawyer and their lease trumps state law and then proceeded to say she would leave a note for management Monday. False advertising to start with and the not honoring my lease.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out January 18th 2023 from Main Street Village, I havent received any information in regards to my deposit, the property manager ***************************** stated in an email I was to be expecting a deposit back but she never stated the amount and what amount if any amount the property was keeping. I also over paid my rent in January and I have yet to be refunded for the overpayment in rent. I have made multiple attempts to contact Affinity Property Management since Main Street Village is one of their communities, and no one has contacted me. I was a tenant at Main Street Village for two years, during Covid I was lucky enough to have been able to pay my rent during that time. I have never missed my rent payment and I have never been late. I dont understand why this process is taking so long. Or why no one from Affinity Property Management can call me back. I would never rent from any of these communities and I will be letting others know to not rent from them. This is unprofessional for them to not be taking accountability. I will be taking them to court next with all my documentation.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lived here from 2021 to ***************************************** harassed until 5 months before I finally moved. In that time frame the black mold was horrible and the property manager never did anything to fix it. I begged them to come into my unit to check the carpet due to it being brand new but yet pulling away from walls and then had to have one of my sons a ******* shot. The BIGGEST issue is my 2 year old son was diagnosed with lead poisoning and when I told them all they did was try to cover it up and let me out of my lease. I have pictures as well as voice recordings on all matters and I also have proof of the property manager and maintenance work er entering a unit after hours while the resident wasnt home. They came in and took pictures of family photos on the wall and then ran out once the resident talked to them threw an indoor camera. They are racist and also discriminated against my spouses *** Dogmy spouse is disabled and they just ignored all inquiries of trying to get things fixed or explain why we were receiving a violation but no other unit did for the same thing. I do have recordings and pictures of all of this

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Countryside Apartments in Springfield on September 30th, 2022. After repeated attempts to contact them, I have gotten nothing but ignored and/or left unresolved complaints to get my deposit back. It is well past the 31 days and have gotten the accounting sheet in the mail, meaning they know my current address. I've tried contacting the main office to no avail or response. The on-site managers have continually provided no concrete answers either and have stopped responding at this point. If I don't hear back from them soon, I will simply have to take them to court. I've never had an issue with a deposit return before in my life, and when contacting the *********************************** ******************* they informed me that this company has MANY previous complaints. As there is no response from either the company nor the local property managers, I have little recourse and will do what is necessary to have my deposit returned.

  Business Response

  Date: 01/31/2023

  Thank you so much for your review. We are so sorry to hear that you haven't received your deposit accounting refund yet and understand that this is very frustrating for you. We do our best to ensure previous residents receive their statements and refund checks within 30 days of your their out. Its possible there may be discrepancies with your returned address on file. Please do contact the onsite management team to ensure this information is accurate. We are more than happy to investigate the delay of your refund check for you. They can be reached at ************** or **********************************************************. 

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18954087
  
  I am rejecting this response because: That is the person I have been in contact with who has not been able to give me any updates. At this point I have sent my address twice and still not received my deposit check.

  ******** has my current address, as does **** at Countryside. I will send it again if needed. If you could connect me with accounting directly that would be most helpful, and I will send them my address directly.

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/15/2023

  Hi *****,

  Our team has confirmed that you picked up your final accounting check. If you need further assistance please reach out.

  Affinity Property Management

  ************

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** is by far the worst apartment complex I've ever lived in and it makes sense they gave it up to another management company. They've had such a hard time keeping a singular, reliable property manager. At the time of writing this review, we've had 6 different property managers in less than a year. Read that again. We've had to explain problems we've had with the complex to them so many times because they have a high turnover over rate and their employees almost never pick up the phone. Don't wanna listen to your issues to understand but instead to just respond except for the last landlord we had - **** seemed to actually care and advocate for the small amount of tenants making noise about issues here. But she's gone now. Other than that - no one communicates with each other so nobody ever knows what's going on with the property. Most of the people I've encountered here are beyond disrespectful and have no courtesy whatsoever. Everyone I've met literally is always intentionally trying to start a problem when you could just be minding your own business. No one I've met here has been nice and touches other people's belonging like its theirs. All you hear is music being amplified by the same problematic tenants for HOURS on end beyond 3am. Noise is a huge issue here. You wake up every morning and hear loud music in the courtyard and sometimes, it's like that all day on certain days. There was a time when someone spilled hot sauce on the windshield of my car AND broke off one of the taillights on a rental car I had at one point because there's a small dirt area in front of the first floor unit people like to get drunk at and throw their glass corona bottles all over the place. I wish I was joking about that. But I'm not. A property manager once told me that after I called the precinct about it because I couldn't sleep for work, she told me they're intentionally choosing to not come and talk to tenants about King ****** decibel levels.