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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromConnie F
Date: 08/05/2024
5 starsConnie F
Date: 08/05/2024
Pacific bath provided an excellent customer experience across the board from their sales team, coordinators, install, and communication after completion. This team goes above and beyond to make sure everything goes as planned and you are happy with your experience. My shower looks amazing and quality is not compromised.
Pacific Bath
Date: 08/07/2024
Thank you for noticing and expressing your happiness with our experience, as we really focus on providing great customer service. We are happy that you find your new walk-in shower looks amazing. At Pacific Bath, we are fortunate to have our partnership with Kohler to be able to provide customers, like yourself, with top-quality products. Thank you for choosing Pacific Bath.Review fromRobert A
Date: 08/05/2024
5 starsRobert A
Date: 08/05/2024
We love our new Kohler walk-in tub - even more than we thought we would. It looks great and works great. The installation team was a joy to work with: diligent, friendly, with enormous attention to detail. Overall, a great experience.Pacific Bath
Date: 08/07/2024
We are so glad that your new Kohler walk-in bath exceeds your expectations. We are also so glad that you had an overall great experience with Pacific Bath. Thank you for being a Pacific Bath customer.Review fromWilliam B
Date: 08/05/2024
5 starsWilliam B
Date: 08/05/2024
Our installers were great! The finished baths are beautiful and beautifully done! They kept to their timeliness. Worked with our needs. If we had more baths, we'd have them back!Pacific Bath
Date: 08/07/2024
It is important to us that our customers are happy with receiving a top of the industry product from Kohler and with their experience with Pacific Bath. Based on your comments, it seems like your very happy with both the finished product and the service you received. Thank you for being a Pacific Bath customer.Review fromRobert B
Date: 08/03/2024
5 starsRobert B
Date: 08/03/2024
The whole process was painless and happened according to the schedule. The two guys that actually did the install couldn't have been better.Pacific Bath
Date: 08/15/2024
At Pacific Bath, we try to make the whole process to be as painless as possible. While most of our jobs are completed in two days, just having us in your home for those two days can potentially be disruptive. We do everything we can to minimize any disruption. We do this so all of our customers feel like you do after the project has been completed.Review fromKATHLEEN F
Date: 08/02/2024
4 starsKATHLEEN F
Date: 08/02/2024
The install was very professional and the shower is fine. I just think the price is way too high.Pacific Bath
Date: 08/15/2024
We are glad that you found that our team members performed a professional installation of your new Kohler walk-in shower. We wish you felt better about how much it costs. While there are other products on the market that are cheaper, we believe the overall value you receive from choosing Pacific Bath to assist you with your bathroom upgrade supports the price you paid. At Pacific Bath, we provider you, as we do with all of our customers, with top-of-the-line products from Kohler installed by only Kohler certified installers who are actual employees of Pacific Bath. Also, we offer the best warranties in the industry. Thank you for choosing Pacific Bath with your bathroom upgrade project, and we hope you enjoy your new Kohler walk-in shower for many years to come.Review fromCurtis W
Date: 08/01/2024
5 starsCurtis W
Date: 08/01/2024
We are pleased with the shower installation. Just what we ordered.The guys that installed our shower did an excellent job. They found a couple things and pointed them out to us . Reordered a new glass door and came shortly with installation. We love the new shower that updates our bathroom. The guys were so clean about the dust it created using a vacumn keeping everything spotless and no dust in the house. Glad we connected with Pacfic Bath. Only thing we could have used veterans discount. Thank You Pacific Bath.????Pacific Bath
Date: 08/15/2024
We are also glad that you connected with us when you wanted to upgrade your bathroom. We are also very glad that you were pleased with the shower installation and that you love your new Kohler walk-in shower. As to the installation process, our installation team is trained to keep our customers informed during the installation. This is especially important when things come up during the installation; so, they can be addressed immediately, like what occurred during your project. Thank you for being a Pacific Bath customer.Review fromScott T
Date: 07/31/2024
5 starsScott T
Date: 07/31/2024
After we had an in house visit with the representative we were impressed by the materials and choices available. Now that we have had the finished product for a few weeks now, we are just as impressed by our decision. Big thanks to *** and ***** our installers from Pacific Bath. They did a great job and it shows.Pacific Bath
Date: 09/22/2024
We are glad that you are impressed with the finished product. Thank you for your kind comments regarding two of our installation professionals, *** and *****. Finally, thank you for choosing Pacific Bath when you decided to upgrade your bathroom.Review fromJoe S
Date: 07/25/2024
5 starsJoe S
Date: 07/25/2024
Awesome from sales, install and finished shower. Wish I had done sooner. Installers were great and made sure everything was cleanup before they left.Pacific Bath
Date: 07/31/2024
We are so glad that you found the entire process from the initial consultation to the finished product being awesome. Thank you for your kind words about our installation team and for being a Pacific Bath customerReview fromJudy S
Date: 07/25/2024
5 starsJudy S
Date: 07/25/2024
Pacific Bath did a great job on our new shower! From the beginning salesman until the finished product we were keep informed. The installers were so nice, they answered every question and help prepare for the new floor we will be putting in ever though that wasn't part of the job. I would highly recommend Pacific Bath!Pacific Bath
Date: 07/31/2024
At Pacific Bath, we emphasis to our team members for them to focus on providing great customer service, which includes providing good communication. As you noted, it starts from when our bath consultant (sales representative) meets with a customer, like yourself, to the completion of the final project and beyond. Thank you for believing in Pacific Bath and for your recommendation. It means a lot to us!Review fromBarbara M
Date: 07/24/2024
5 starsBarbara M
Date: 07/24/2024
The install guys did a great job working w my 100 year old house and professionally solving the problems it presented. They were fast, efficient, and cleaned it up well. Thanks **** and *******. You guys are the backbone of this company and I hope they pay you well.Pacific Bath
Date: 07/25/2024
On behalf of **** and ******, we want to say you are welcome. Also, we want to say thank for your positive comments regarding them. We agree with you that **** and ******* are critical members of the Pacific Bath team. They strive to professional performing every project no matter whatever challenges might arise.
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