Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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M@C Discount has 19 locations, listed below.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  1400 Front St SW Warren, OH 44485

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/3/23 I bid on and won 9 cases of Zico coconut water as well as 1 case of Voss collagen water. Upon arrival to the Tarentum location I found my items and loaded them on a pallet, while in the checkout line I noticed the expiration date on the Voss box was 5/29/22. I immediately asked the checkout clerk why in the world would they sell something with such a date and she told me to read my description from the bid and asked if it was noted on there. It was not so she then told me to speak with the manger who stated even though the expiration date wasn’t listed in the description, the description was still accurate as to what it was and that I would have to use my one return a month to get a refund which was completely unfair as I would not have bid on something almost a year expired. I then began looking at the rest of my items and noticed that my Zico coconut water expired 9/9/22!! Some of the auctions did not even have the expiration date listed and was described as “like new”!!! I will note some of the listing did however have the expiration date listed in the description however I did not notice prior to bidding. The manager told me the date is a Best Buy date and that’s how they’re allowed to sell the products. I have reached out to the manufacturer to verify the validity of that statement. However on Zico’s website it states to only consume up to 6 weeks past that date! This should be illegal. These items are not tested to verify their quality and freshness! This isn’t a gamble a company should be allowed to take with people’s livelihoods! I breastfeed a newborn so what ever I consume goes to my baby. No company should be allowed to sell products 3-7 months past their expiration date and this is a serious safety concern for people who unknowingly buy it and consume it.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac Bid sells faulty items and promotes them as in working condition. I purchased 3 air Fryer ovens and not a single one worked. Store manage says items are tested and that is a LIE. Store manager has full discretion to accept a return or not. Of course, my return was refused, and I am out $120 alone for those 3 items, not to mention several other items I am out. 80% of items are faulty and non-working being sold as working. People have been told they are "sol" and should sell their item to someone else and scam them. The company claims "regardless of membership status, ALL returns must be made within 30 days" this is NOT honored. This is NOT fair-trade practices as people are being scammed out of their hard-earned cash and receiving nothing but non-working items in exchange.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 28th I purchased a miscellaneous box from M@c Discount that was marked as MISC BOX OF TODDLERS AND BABY CLOTHES - Size: ALL DIFFERENT SIZES for about $96. Well when I received the box it was definitely a miscellaneous box. It was a box of any and everything but baby and toddler clothing. I tried to report it to a manager and they refused to accommodate me since I didn’t purchase buyers insurance and because I’m not a member. Meanwhile this would be consider false advertisement. Can you help please and thank you.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a go pro hero 10 E-commerce. I go and pick it up and get home it's a Go pro hero 8. I paid 265.64 for it .. I contacted support and they said I have to come back to a warehouse which is a hour round trip from my house. I drive a 1ton diesel truck and to drive there and back to refund they're mess up is obsurd to me .. then they tell me that $30.75 and $11.25 will be deducted from $265.64 that I paid .. so my time my fuel and $42 will be deducted.. crazy .. I would like for them to either return all of my money or send me the GoPro 10 E-commerce that I bid on and I'll send them this one back or send me a return slip and I'll mail it to them .. they have no repercussions on they're faulty advertising and want the customer to lose in the end for their mess up !

  Business Response

  Date: 12/20/2022

  As an auction liquidator, M@C Discount runs auctions on items that have been returned to big box retailers for any reason. Auction liquidation is a little bit of a different process as compared to regular retail. We scan our items in as the come through the scan line. That is how they are entered into our inventory. Mistakes sometimes do happen and we do try to rectify those mistakes as best we can within company policy. In this customer's case, he was more than welcome to bring this item in for a Manager Review. He could have brought it in to any location and had the manager check the congruency to the listing. If the manager agreed with him he would have received a full refund. Any business will want the item back before a refund would be issued. The item was given the Open Box condition code. I will paste the Open Box condition code for reference. 

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

  This customer also had the Buyer's Assurance on this item which guarantees a refund five business days from the date of pickup. This customer also failed to mention that he returned another item earlier this month that also had the Buyer's Assurance on it. That signals to me the customer understands return policy. 

  We are very sorry the customer feels this way, but sometimes auction liquidation isn't for everyone. If the terms and conditions are followed, it can be a great thing for many people. Thank you.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  ******** *******

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won an auction. Went to pay for the auction and saw that I was not the winning bidder. No emails notifying me that I had been outbid, nor any opportunity to bid as I had won the auction as noted in the screen shot below. I sent this screen shot to them and was told they'd submit a ticket to their IT department.
  
  Tried to seek resolution by asking for a rerun of the auction or a similar item be sold to me, and I was deactivated and disparaging notes were left on my account for all employees to see.
  
  I sent them a screen shot of the winning bid. I was told that I did not place another bid. I explained that I could not as I had won.
  
  When I called subsequently asking for a resolution, I was told that "nothing would be done" unless I removed my negative reviews. I said I would not remove them until they removed the notes from my account, and I was then informed that I would be deactivated.

  Business Response

  Date: 11/18/2022

  As an auction liquidator, Mac Discount runs auctions on items that have been returned to big box retailers for any reason. Like other companies, Mac Discount has terms and conditions our customers agree to when they register to bid with us. Those can be easily referenced at https://www.mac.bid/conditions-of-sale. 
  

  The customer states that she won an auction. The image the customer provided states that they were "winning" it did not state the they had "won." If there is ever any type of a break in data or Wi-Fi connectivity on the customers end, it can throw off communication between our server and their device. We always recommend customer refresh their auction page in the closing minutes of the auction to help keep their communication current. Mac Discount does have the capability to check bid histories on auctions and the bid history check on this auction showed that this customer did not win. Customers can sign up for alerts via the app through the app itself, but that is on them to do so. We are not aware if she every signed up for those alerts.

  The note the customer is referring to, was not disparaging in any way. The note simply stated the sequence of events that had happened. Those notes are communications that stay strictly inside the company. No other customers have access to those notes. This customer did try to bully and threaten their way to a resolution, in which we did suspend their account. We did try to be fair, but we, as a private business, do not respond to threats in any way. We are sorry that the customer feels this way, but every action we took was done strictly by policy and procedure. Thank you.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pallet of items from this company. The main item in the pallet, (the reason I purchased it), was missing. The response was that the "manifest does not always match the contents" by management. well, when the item is retail $398.88 it should be in the pallet like the listing states. False advertising. They did not attempt to replace the item or offer any type of refund.
  Many of the items listed are broken, damaged, or unusable. About 50% or more. They skew pictures to make the item look new or they leave out the damaged part. They will not refund your money and insurance the customer pays for is just extra money while they re-list the broken or damaged item and sell to another customer. Avoid this company. You will regret spending your money with them.

  Business Response

  Date: 11/10/2022

  This customer is not, in any way, shedding a fair light on auction liquidation, or the pallet auction process. As an auction liquidator, Mac Discount auctions off items that were returned to big box retailers for any reason. Pallet auctions typically consist of items that either retail below $25 or items that were sold below $25 and not claimed by the previous customer. All pallet auctions are given the condition code of "Open Box." I will paste the Open Box policy from our website for reference. Our terms and conditions are readily available at https://www.mac.bid/conditions-of-sale.

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

  This customer failed to mention that they could have inspected the pallet before bidding on it and taken a photo of it while they were inspecting. The customer did elude to the Buyer's Assurance in his complaint. The Buyer's Assurance guarantees a refund 5 business days from the date of Pick up for any reason. Auction liquidation is, unfortunately, not like regular retail. All of our auctions, including the pallet auctions, start at just $1. The bidders always set the price from there. We are sorry that the customer feels this way, but auction liquidation isn't always for everyone. If the terms and conditions are followed, auction liquidation can be a great thing for many people.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a shower base with said open box so we knew it might have a scratch but this is unusable damage. And they don't give refunds on these items unless I pay for a fee. But this is damaged and un repairable because it will leak and cause water damage in the bathroom. Was not. Listed as damage or I would have not bought it. I would like a refund.

  Business Response

  Date: 10/28/2022

  As an auction liquidator, M@C Discount runs auctions on items that were returned to Big Box retailers for any reason. We that being said we always instruct customers to read our terms and conditions before they place their bid. When our customers register to bid with us, they are agreeing to our terms and conditions. I will paste the "Open Box" policy as it reads from our website:

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

  This customer is not shedding a fair light on auction liquidation as a whole. The customer did elude to the Buyer's Assurance to return an item. It is available to be purchased on many of our items and it ensures a return five business days from the date of pickup. The customer failed to mention that we do allow pre-bid inspection on many of our items as well. If the customer had any questions they could have reached out to our customer service department. They are there 10am to 6pm Monday through Friday.

  Although it is unfortunate, but auction liquidation isn't always for everyone. If our terms and conditions are followed, it can be a great thing for a great number of people. 

  Customer Answer

  Date: 10/28/2022

  From: ****** ******* **********************
  Date: Fri, Oct 28, 2022 at 11:07 AM
  Subject: Fwd: Invoice *******
  To: [email protected] <[email protected]>
  
  
  This is Additional info for my case ********* Also in my response to the company the Washington big box stores is over 80 miles from me. But when you buy online it was listed as open box this should of been listed as damage. There is no use for this shower base this is not repairable. This was my first purchase from the company will be my last since this is the response you get for buying something unusable. 
  
  
  Thank you
  ********** *******

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18, 2022 I won a bid for a full sized mattress. I went to pick up item and it was a twin. They said they don’t have what I won but could refund me. I asked how they can not be liable for this? They told me that per their terms and conditions they don’t have to and customers get what they get! I have had other bad experiences with them and from what I gather is as long as customer gets a good deal it doesn’t matter if works, is what they wanted or damaged! I was treated poorly and asked for compensation? They said we have hundreds of thousands customers and if we compensated all the ones that didn’t get what they thought they purchased it wouldn’t be possible! I think they bully people and take their money! They also blamed me for not coming in to see before bid and I would’ve seen it was a twin and not what was advertised. I spoke with west and Noah and would not give last name. Same with customer service! Hope you can help other consumers not get taken!!

  Business Response

  Date: 10/20/2022

  As an auction liquidator, we auction off items that were returned to us by Big Box retailers for any reason. With being an auction liquidator we encourage all of our bidders to read our terms and conditions before they start the budding process. Once a bidder registers to bid with us, they are agreeing to those terms and conditions. Our terms and conditions can be referenced online at https://www.mac.bid/conditions-of-sale. In a case where an item was not listed correctly, we do issue full refunds for that item. Item inspection is allowed for Open Box items and is offered as a hedge to any issue that may arise with a certain item. Our workers would have been more and happy to direct this customer to the item if they wanted to inspect pre bidding. Auction liquidation, if the terms and conditions are followed, can be a great thing for many people.

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ***********

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a boat inflatable tube from them as an "open box" item. When I brought I home and inflated, it had a small hole and would not hold air. I called customer service to return and they said I should have bought the insurance. I told them it should have been marked as "damaged" since a tube that doesn't hold air is useless. They claim I should have inspected item at warehouse. I feel they are using dishonest business practices, should not be going on in the US. So I payed $39 for a tube that doesn't hold air. They are negligent. Thanks.

  Business Response

  Date: 10/14/2022

  As an auction liquidator, we auction off items that were returned to a Bix Box retailer for any reason. When customers register to bid with us they are agreeing to our terms and conditions. In those terms and conditions the Open Box policy is covered. I will paste it here form our website.

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

  All of our terms and conditions can be referenced at https://www.mac.bid/conditions-of-sale. We encourage everyone to read those thoroughly before they start bidding with us. As the customer eluded to, Open Box items can be inspected before a bid placed and the Buyer's Assurance is available for Open Box items as well. The Assurance guarantees a refund 5 business days from the date of pickup. The other option the customer had was to take the item in for a Manager Review. A manager would review the item to check the congruency to the listing. 

  As you can see, the customer had multiple avenues to take to try and make the experience as good as possible. Auction liquidation, unfortunately, is not for everyone. If the process is done right though it can be a great thing for a great many people.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced this issue multiple times with this company. I have also heard from many others they were also experiencing the same issues as I. I decided to leave the following review online as my personal opinion and to caution others who may be new to this company. I stand behind my review 100%. I believe they are taking advantage of consumers. My issue stems from their "Open Box" policy. To me, Open Box should mean the item could have a cosmetic defect or missing things like proper packaging and/or directions but the item could still be able to be used for its intended purpose. I believe this company takes their interpretation of this policy too far but repeatedly selling products as "Open Box" that are missing more than 50% of their pieces rendering the items completely useless and NOT noting "damaged" or "missing pieces" in the description.
  My Google Review: "This whole company has turned into a major scam from how it was when they first started. They literally just throw junk with half of everything missing into a box and sell it. When you get the item it is completely unusable and worthless. They used to be more understanding and return it. Now they just use the open box excuse. They don't even take the time to inspect the items anymore to make notes on the post that parts are missing. It's a total SCAM. Honestly, I don't think this company will stay in business long term."
  Only hours after leaving this review, I attempted to log onto my account to view the other items that I have already PAID for so I could pick them up today and be done with this company completely. I found that I was not able to access my account. I called their customer service number. The woman on the phone told me I was "deceived for leaving a bad review online." I explained to her that I had other items I still needed to pick up that I already paid for. She said I no longer could go get my items and she hinted that I might be refunded but I have no email explaining any of this.

  Business Response

  Date: 10/03/2022

  In regards to this customers complaint, I would ask did they read out terms and conditions? We are not trying to deceive anyone. We are an auction liquidation company that auctions off items that have been returned to Big Box retailers for any reason. Any "Open Box" item is available to be inspected by the customer before their bid is placed. Customers can also look in to adding the Buyers Assurance which would guarantee a return 5 business days from the date of pickup for any reason. I will paste our Open Box policy as it is listed in our terms and conditions:

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

  When customers register to bid with us they are agreeing to these terms and conditions. As one can see we are not trying to deceive anyone. In fact, if a customer follows the terms and conditions, auction liquidation can be a great thing. All of our items start bidding at $1. 

  When an account goes into suspension, we do refund any items that are left to pick up. Again, we do not scam or try to take advantage of anyone. All that can be asked is both sides to be heard. Thank you.