Business Profile
Financial Services
Flagship Credit Acceptance LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.22/5 stars
Average of 156 Customer Reviews
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Review fromKristie A
Date: 10/10/2024
1 starKristie A
Date: 10/10/2024
If I could give no stars I would. Ive paid over 18k in payments and my balance has only decreased 2k. They also have not applied 4 payments to principle all interest. You have to beg for a summary to even see where the money is allocated to. I am also having to receptively ask them why they havent reported my on time or before payments to all the credit bureaus. I am totally frustrated at this point.Flagship Credit Acceptance LLC
Date: 10/16/2024
Hi, Kristie. Although we cannot comment on your situation publicly for privacy reasons, we can state that like with most auto finance companies, our customers have simple interest loans that accrue interest on a daily basis, and the key to paying down this type of loan is by making the full installment payment on or before the due date each month. As the outstanding principal balance reduces, the portions of the payments that are applied to interest will decrease, leaving more to be applied to principal. Regarding your other comments, we appreciate you bringing this issue to our attention. We're here to help make things right and encourage you to contact us so we can address your concerns directly. Our Customer Advocacy team can be reached at [email protected]. Thank you!Review fromJuanita C
Date: 09/24/2024
4 starsJuanita C
Date: 09/24/2024
Business has sent credit history on wrong account numbe. Address an d phone numbers are inconsistent with original contract. I have copies of all documents and copies of certified check receipts payments are made through bank, unsure why companies arent deposit in bank Wrong phone number and address of company. I can verify address and account number. Fraudulent phone number on website. My car payment is made on time each month. **** can verify payment mail receipts for tracking is available. Please contact ******* ******* ** have filed several complaints with the ************************ as well Im a victim of identity theftFlagship Credit Acceptance LLC
Date: 10/11/2024
Hi, *******. We take your concerns seriously and would like to take a closer look at your account and what issues you may have experienced so that we can provide a more detailed response. Please reach out to us at ***************************************************************** with more details at your earliest convenience. Thank you!Review fromMo G
Date: 09/21/2024
1 starMo G
Date: 09/21/2024
Very horrible company. I would not recommend them to anyone even if it's their only option. The company fails to inform you of any changes to your account or when you are reaching your maturity date. Very disappointed and will never choose them againFlagship Credit Acceptance LLC
Date: 09/25/2024
Hi there! Thank you for reaching out and sharing your concerns. We would like to investigate this matter to see if there may have been miscommunications or other factors in play as what you described would be highly unusual and would not align with our policies. If we can identify your contact information, we will reach out as soon as possible to discuss and work to resolve your issue. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details. Thank you.Review fromApril S
Date: 09/12/2024
1 starApril S
Date: 09/12/2024
Flagship is a scam. I told them to come get the car. They wait 4 months so they could charge me for those months and the never sent me proof of the sell of the car and the finally amount that I would owe. I've asked many times and still nothing. But they put it on my credit fast.but never was told how or what to pay after the Voluntary surrender. And all this went down in Dec of 2022 they were told to come get the car but they waited til end of March of 2023Flagship Credit Acceptance LLC
Date: 09/25/2024
Hi, ****** Thank you for sharing your feedback. Although we cannot comment on your situation publicly for privacy reasons, our records show you have recently spoken with us regarding your concerns and that they have been addressed. If we are mistaken, or if you have any other concerns, please email ****************************************************************** Thank you!Review fromJesse P
Date: 09/09/2024
1 starJesse P
Date: 09/09/2024
This company is very crooked. They took advantage of my girlfriend (before we started dating) with charging her 27% interest on a auto loan. Absolutely absurd for a single mother. She is so upside down in her car loan now and it makes me furious. I do not recommend this crooked company to anyone as they will take advantage of the weak.Flagship Credit Acceptance LLC
Date: 09/11/2024
Hi, *****. Although your message indicates you are not a Flagship customer, we believe it is important to note that Flagships rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. Like with most auto finance companies, our customers have simple interest loans that accrue interest on a daily basis, and the key to paying down this type of loan is by making the full installment payment on or before the due date each month. As the outstanding principal balance reduces, the portions of the payments that are applied to interest will decrease, leaving more to be applied to principal. When our customers are unable to establish such a payment pattern, our customer service team is trained to work with customers and offer solutions to help keep their accounts current. In limited instances, we are able to provide existing customers with a refinance opportunity, though customers can always seek to refinance their accounts with third parties. We encourage your girlfriend to contact us directly by email at ***************************************************************** if she has any additional questions or would like assistance.Thank you.Review fromMarvin A
Date: 09/06/2024
1 starMarvin A
Date: 09/06/2024
Fraud !!! They are messing up my credit by reopening same account twiceFlagship Credit Acceptance LLC
Date: 09/11/2024
Hi, ******. We take these issues seriously and would like to investigate this matter. Please reach out to our **************************** directly at ***************************************************************** with your contact information and someone will get back to you as soon as possible to help resolve your concerns. Please also note that if you recently applied for refinancing of your vehicle, your application was reviewed by Flagship Credit Acceptance so we could evaluate whether, and on what terms, we would refinance your current contract. Flagship uses credit, income, and vehicle information in making our determination. This action would show up as a hard inquiry on your credit report. We hope this helps clear up any confusion.Review fromMark S
Date: 09/04/2024
1 starMark S
Date: 09/04/2024
I paid my car off in May 2024 its now September 2024 and they still havent released the lien. So I called today and spoke to someone and after explaining whats going on he went to talk to a manager then came back and said yes we need to mail you a release. And I asked if he could email it to me. He said hold on and then hung up on me knowing they close at 5pm. I would never finance a car from them again.Flagship Credit Acceptance LLC
Date: 09/10/2024
Hi, ****. We would like to learn more about your situation to see if there may have been miscommunications or other factors in play. If we can identify your contact information using the name provided in your post, we will reach out as soon as possible to discuss and work to resolve your issue. In the interim, if you would prefer, please email our **************************** directly at ****************************************************************** Regarding your other comments, we appreciate you bringing this to our attention. Our team is dedicated to providing supportive and efficient service, and we're sorry if we didn't live up to those expectations.Review fromHarry F
Date: 08/31/2024
1 starHarry F
Date: 08/31/2024
I would advise anyone approved for a car loan through Flagship Credit Acceptance not to take the loan; they are the absolute worst. Their interest rates are outrageous, regardless of credit. We faced some financial difficulties and fell behind by two months on our payments but did continually make payment arrangements. Flagship Credit called us relentlessly, several times a day, and at times even after 9:00 p.m. and before 8:00 a.m. They reported to the credit bureau that we were six months behind, which was blatantly incorrect. We paid our loan in full on July 31st, and it still hasn't been removed, nor has the account been closed or reported as paid off to the credit bureaus as of today, August 31st. This company is certainly a predatory financial institution.View ReviewFlagship Credit Acceptance LLC
Date: 09/04/2024
Hi, *****. Thank you for bringing this to our attention. We regret to hear that your experience did not align with the high standards we strive for. Although we cannot comment on your situation publicly for privacy reasons, we believe it is important to note that Flagships rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. Additionally, our representatives frequently work with customers to offer assistance options when needed. Regarding your other statements, we would like to take a closer look at your account and what issues you may have experienced so that we can provide a more detailed response. If we can identify your contact information, we will reach out as soon as possible to discuss. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details so that we can investigate this. Thank you.Review fromJesse B
Date: 08/28/2024
1 starJesse B
Date: 08/28/2024
Horrible. I asked to be put on their Do Not Call list because I am not interested in their solicitations and now I have had to contact *** because they simply won't stop!Flagship Credit Acceptance LLC
Date: 08/29/2024
Hi there, we take these issues seriously and would like to investigate this matter. Please reach out to our Customer Advocacy team directly at ***************************************************************** with the phone number that is being contacted. Thank you!Review frommelissa r
Date: 08/28/2024
1 starmelissa r
Date: 08/28/2024
This company has satisfied customers that is sad. They **** for sure . They already had to payout for auto dialing customers in a class action lawsuit . Trust and believe there will be moreFlagship Credit Acceptance LLC
Date: 09/03/2024
Hi *******, thank you for your message. We aim to offer straightforward solutions and based on your review, you may think that we have room for improvement. We value the opportunity to understand more about your complaint and explore how we can meet your expectations. If you would like to discuss further, please reach out to us directly at ****************************************************************** Thank you.
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