Business Profile
Financial Services
Flagship Credit Acceptance LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.22/5 stars
Average of 156 Customer Reviews
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Review fromLynda B
Date: 08/19/2024
1 starLynda B
Date: 08/19/2024
Absolutely no way to physically talk to them! They owe me $ and Im being ignoredFlagship Credit Acceptance LLC
Date: 08/20/2024
Hi *****, we're here! Our teams are available for live assistance Monday- Friday, from 7AM-7PM CST, and Saturday, from 7AM-5PM CST, to address your concerns by phone or by chat. We will attempt to locate your account information using the name provided in your post. If we can identify your contact information, we will reach out as soon as possible. In the meantime, if you would prefer, please email our **************************** directly at ***************************************************************** with further details. Thank you.Review fromDevin G
Date: 08/12/2024
1 starDevin G
Date: 08/12/2024
I paid on time payments with this company and for 6mons they didnt report to my credit report I received No points on my credit reports ?? I called and and asked why havent they updated my credit reports for on time payments they reply we will update your on time payments but I still didnt get the points or creditBut soon as i got behind on my payments they reported bad not once but twice on my credit report this was mess up what happened to my credit for the 6mons of on time payments I made ?? looks like they only reported the bad.Flagship Credit Acceptance LLC
Date: 08/23/2024
Hi, ****** We take your concerns seriously as we aim to deliver dependable service to every customer we serve. We would like to take a closer look at your account and what issues you may have experienced so that we can provide a more detailed response. If we can locate your contact information using the name provided in your post, we will be in touch to discuss and resolve your issue. Meanwhile, if you prefer, please feel free to email us directly at *************************************************** Thank you.Review frombrandie c
Date: 08/02/2024
1 starbrandie c
Date: 08/02/2024
My name is ******* c I been with them for 3 years my payment was 769 a month I got from dealership and dealership got my finance through them and I been paying over three years and only went down from ****** to ****** for a ****************************************************************************************************************** bad then said they are coming to repo and had the never to tell me I have to answer questions about my vehicle they are coming to get like what conditions it's in ****** really who does that so I told them I wasn't answering questions cause they coming to get it and ask them if it's in bad condition does that mean they drop it down to blue book of ****** and 400 month they said no they know that they was s******* me so good luck getting ***** for it fron someone else .. so this being said if yall are getting a new vehicle are used from a dealer and they tell u that ur approved and it says flagship credit please run seriously no matter how much u need one are like it run out there are others please run away don't be screwed like me...Flagship Credit Acceptance LLC
Date: 08/05/2024
Hi ******* and thank you for your message. Please note that we are unable to discuss details of your account on this platform due to privacy concerns. However, we would like to address a couple points, while inviting you to contact us for a deeper discussion. Like with most auto finance companies, our customers have simple interest loans that accrue interest on a daily basis, and the key to paying down this type of loan is by making the full installment payment on or before the due date each month. As the outstanding principal balance reduces, the portions of the payments that are applied to interest will decrease, leaving more to be applied to principal. Additionally, our representatives frequently work with customers to offer assistance options when needed. Regarding your other comments, we'd like the opportunity to speak with you about your personal situation and see what may have occurred and if there were any miscommunications as we disagree with many of your contentions. Please reach out to us at ***************************************************************** with more details at your earliest convenience. Thank you!Review fromCharlene R
Date: 07/18/2024
1 starCharlene R
Date: 07/18/2024
Pretory leading that will cause you to never be able to pay off your vehicle's debit.Flagship Credit Acceptance LLC
Date: 07/24/2024
Hi ********. While we cant discuss your individual situation publicly due to privacy concerns, we believe it is important to note that Flagships rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. Additionally, our representatives frequently work with customers to offer assistance options when needed. Like with most auto finance companies, our customers have simple interest loans that accrue interest on a daily basis, and the key to paying down this type of loan is by making the full installment payment on or before the due date each month. As the outstanding principal balance reduces, the portions of the payments that are applied to interest will decrease, leaving more to be applied to principal. It's important to us that our customers feel supported and heard, if you would like to discuss your situation further, please reach out to us directly at ****************************************************************** Thank you.Review fromJamie C
Date: 07/13/2024
1 starJamie C
Date: 07/13/2024
Ive been fighting with this car note for years until I had to use all of my deferments!! My maturity date was in may 24! Now Im paying my fees and all out !! One of their reps said she could try and get me on a 5 months paid in full !! She sent it in a denied it not even in an hour ! *** called them trying to pay them off n a few months and they do not want to work with me ! They just keep trying to make me settle so it could go on my credit report!! The supervisors there have no heart!!Flagship Credit Acceptance LLC
Date: 07/25/2024
Hi *****. While we cant discuss your individual situation publicly due to privacy concerns, we believe it is important to note that Flagships rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. We would like to take a closer look at your account so that we can provide a more detailed response. If we can identify your contact information using the name provided in your post, we will reach out as soon as possible. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details so that we can investigate your issue. Thank you!Review fromDeborah E
Date: 07/05/2024
1 starDeborah E
Date: 07/05/2024
THIS IS A BAD COMPANY THAT KEPT GIVING MY INSURANCE COMPANY THE WRONG MAILING ADDRESS TO SEND THE PAYOFF CHECK (TWICE) WHICH CAUSED ME TO MAKE MORE MONTHLY CAR PAYMENTS (OF $800)--MY CAR WAS TOTALLED ON JAN 3, 2024 AND THE FIRST PAY-OFF CHECK WAS SENT TO THEM BY MY INSURANCE COMPANY ON JAN 9, 2024, BUT GOT LOST IN THE MAIL--TAKING ANOTHER 6-WEEKS AND THEN IT HAPPEN AGAIN, IN THE MEAN **** I HAVE NO CAR AND AM MAKING PAYMENTS THOROUGH TO APRIL IN WHICH THEY INVOICE ME ANOTHER PAYMENT FOR *** WHEN MY *** INSURANCE SENT NOTICE THEY WERE PAID OF AS OF APRIL, 23RD? WHEN I CALLED TO LET THEM KNOW YOU A TRYING TO GET ANOTHER PAYMENT THEIR REP EXPLAINED THAT THE INVOICES GO OUT 20 DAYS EARLY--A RIP-OFF, SUCK-YOU-DRY COMPANY AND THE REFUND THAT THE *** INDICATED ON THEIR REPORT THE COMPANY ACT LIKE THEY WERE NOT SURE IF I GET THAT BACK WHEN IN FACT THE *** REPORT WAS CLOSED ON *** 3-4TH 2024 AFTER THE *** PAID OF MY LOAN INFULL WHICH MET THE DEALER OWMN ME $700 AND SOMETHING ODD DOLLAR BECAUSE AT THE **** MY CAR WAS TOTALLED I ONLY HAD 85K MILES AND HAD NOT REACHED THE 100K **** MAKING THE DEALER TO OWN ME SOME MONEY BACK FROM THE $3K I PAID AND THE SERVICE CONTACT REFUND WAS $2069.00 OWNE BACK TO ME FOR THE SERVICE CONTRACT. I KNEW THEY WERE SNEAKY BECAUSE THE REP TOLD ME THAT THEY WERE WORKING ON TWO CHECKS TO REFUND ME ; THE $700 SOME ODD DOLLAR CHECK WAS PERFECT DOWN TO THE CENTS, BUT FOR THE CONTRACT SERVICE CHECK THEY HAD TAKEN $500. DOLLARS OFF AND THE REP INDICATED THAT THE CHECK $1500 AND SOME ODD DOLLARS I IMMEDIATELY WROTE THEY A LETTER AND ATTACHED THE *** REPORT INDICATING THE CORRECT AMOUNT; I AM STILL WAITING FOR MY REFUND. THE COMPANY HAS NO ETHICS AND IS A PREDATORY *** WITH GAMES; DO NOT USE THEM AS YOUR LENDER; THEY ARE VERY, VERY BAD. DEPENDING ON WHAT THEY DO I WILL GET A LAWYER BECAUSE SOMETHING NEEDS TO BE DONE; THEY CAN NOT BE TRUSTED DO NOT DO BUSINESS WITH THEM; YOU WILL BE SORRY.Flagship Credit Acceptance LLC
Date: 07/09/2024
Hi *******. We appreciate you bringing this to our attention. We take your concerns seriously and would like to investigate further. If we can identify your contact information, we will reach out as soon as possible to discuss and work to resolve your issue. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details so that we can investigate this. Thank you!Review fromDestinei S
Date: 07/01/2024
1 starDestinei S
Date: 07/01/2024
Worst company ever ! So unprofessional & lie so much DO NOT FINANCE WITH THEM would give a negative star if I couldFlagship Credit Acceptance LLC
Date: 07/12/2024
Hi Destinei. We regret to hear that your experience thus far has not been more positive. If you would like to discuss your situation further, please reach out to us directly at ****************************************************************** Thank you.Review fromBrea F
Date: 06/29/2024
1 starBrea F
Date: 06/29/2024
I wish that I could give zero stars. I landed myself in business with this company because as someone with poor credit, I purchased a 7000$ vehicle from a dealer for a very low monthly payment. Within a month the vehicle was deemed a total loss and the dealer at fault because the engine was completely dead. Well the dealer said they could only get me approved for a 17k car or I can leave with nothing. They said they used my previous down payment to get me approved for a car out of my price range. Well I'm unable to afford 500 a month, so I've struggled to pay on time often. I've now been paying on this car for 2 years, and my balance has not even gone down 1000$. Every time I ask them to explain how this works, they never give me a straight answer. I pay 473 a month and yes I am often late but I always pay, so how has my balance not gone down at all.Flagship Credit Acceptance LLC
Date: 07/10/2024
Hi Brea. We believe it is important to note that Flagships rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. Additionally, our representatives frequently work with customers to offer assistance options when needed. Like with most auto finance companies, our customers have simple interest loans that accrue interest on a daily basis, and the key to paying down this type of loan is by making the full installment payment on or before the due date each month. As the outstanding principal balance reduces, the portions of the payments that are applied to interest will decrease, leaving more to be applied to principal. It's important to us that our customers feel supported and heard and we invite you to reach out to us directly if you would like to discuss further. Our Customer Advocacy team can be reached via ****************************************************************** Thank you!Review fromTami W
Date: 06/26/2024
1 starTami W
Date: 06/26/2024
I was reported paying 30-days to the credit bureaus which is false and I have documentation to prove it. After getting the notification, I called Flagship, the customer service representative agreed Im not late , she stated shes not sure why its reporting that way. I emailed the research department and havent received a response. In the meantime, my credit score has significantly dropped. I guess I need to contact my Attorney.Flagship Credit Acceptance LLC
Date: 07/10/2024
Hi ****. It's disheartening to learn about your negative experience, and we apologize for any stress or inconvenience it may have caused. Your satisfaction matters, and we're here to assist in making things right. If we can identify your contact information from the name provided in your post, we will reach out as soon as possible to discuss and work to resolve your issue. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details. Thank you!Review fromJames A
Date: 06/18/2024
2 starsJames A
Date: 06/18/2024
I had my account set up for automatic payments and they took out more money than the final statement balance. **************** tells me I will get a refund for the difference in up to 60 days. Multiply this times the number of customers they do this to and they make a significant amount of money on the interest while they are holding our money. This seems like a scam to me.Flagship Credit Acceptance LLC
Date: 06/19/2024
Hi *****, thank you for your message. We take these issues seriously and would like to investigate this matter. If we can identify your contact information from the name provided in your post, we will reach out as soon as possible. In the interim, if you would prefer, please email our **************************** directly at ***************************************************************** with further details so that we can look into this. Thank you!
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