Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sold part of my annuity lifetime to jgwentworth.by the contract if the 9th falls on weekend check comes on fridday not here.This has happened 3 times now.I need my monthly income from a 0traum0atic head injur0y.this is bad for my health

  

  Business Response

  Date: 07/27/2023

  Thank you for reaching out and we apologize for any issues this may have caused you. We recommend you continue to call our offices 3 days prior of your payment date, so we can make sure payments are received in time.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth has flooded my email inbox with spam. 10, 20, 30 emails per day. They are harassing me to the point of ridiculousness. Stop the emails.

  

  Business Response

  Date: 07/10/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 7/10/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have done business in the past however after multiple requests that they stop harrasing me, they continue and then lie saying they're only returning my calls or requests for quotes which is not true. Now they are taking it a step further and sending me contracts to sign when we havent talked or discussed quotes for possible transfer of payments.

  

  Business Response

  Date: 06/26/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 6/26/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16th I spoke with ***** ************. He said I would get a $500 signing bonus if I signed docs saying I would be interested in getting money from my annuity. He said that the 500 is a bonus for signing the application and that I could get the money thru my ******* card that day. At 1pm a notary named ************************** came and I signed the documents. When she let me know they were received by JGW, I asked for the $500. It was AFTER they got all the docs, they said that since I wouldn't give them my banking info, they would send a ***** a check for immediate delivery. I waited from Friday till Tuesday when I got a check from *****. When I went to the bank to cash it they said it was a fraudulant and it couldn't be cashed. I called JGW and NOW they are saying it takes days for it to be able to cash. ???? They are stalling, I believe to force me into a contract that I now want to void because they lied several time AFTER they got the docs they wanted with all my personal information. I want the $500 promised for signing all these documents. I have copies and can forward them if necessary.

  

  Business Response

  Date: 06/26/2023

  We apologize for any confusion on the check you received. We invite you to call in so we can offer you some assistance.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over $14000 for services that WERE NOT rendered over the past year. I had asked them to settle approximately 10 creditors (credit card debts) that were longstanding which were incurred during the COVID 19 Pandemic and after one year, these were the fees they charged me. My credit has been ruined as a result (my score went from ~720 to <500) AND I have no resolve to my creditor debt whatsoever. Essentially I wasted $14000 that could have been dedicated to by creditors since no services were rendered whatsoever.

  

  Business Response

  Date: 06/29/2023

  After reviewing your account, we settled 4 of the 5 creditors enrolled into our debt settlement program. Per the agreement, we are owed a fee for negotiating your 4 accounts that were settled. At this time, we are still owed $260.

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every day, several times a day, I get SPAM claiming it is from JG Wentworth. I suspect it is NOT. I've tried several ways to forward it to them for legal action, only to have the email rejected. I have also tried several times to get this to stop. If I had a legit email address for JG Wentworth, I would forward with headers. Each one appears to be coming from ******.com, a registered user of *********.com. I have notified ********* repeatedly and they have done nothing to stop it, which is a legal violation. I think the legal department of JG Wentworth would be interested if their name is being used for illegal purposes! I can't post the header here, because of space limitations.

  

  Business Response

  Date: 06/26/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 6/26/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a representative they sent me forms I was not able to respond to the email. I am not going to participate in the program due to the shady way that that form was sent and that I was unable to respond to it. Please do not put me in the program.I called yesterday. looking for advice and They answered immediately. Today I was forwarded to a voicemail. I dont believe they have your best interest at heart. I would like someone to call me to validate that they have not put me in the program and they have removed me from the potential client list and mailing list. Thank you.

  

  Business Response

  Date: 06/26/2023

  Hi ******, we did not enroll you into our program and you have been marked "Do Not Contact" in our database.

  We hope the call you took with our Director of Compliance ********************* confirmed that, however please feel free to reach out with any additional questions or concerns.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for debt consolidation but they can help me because they say I’m not in 10,000 worth of debt which I am I have one thing that is 6900 that I need help with the most but they say they can’t help because I’ve made one payment on it in a year or here recently

  

  Business Response

  Date: 06/26/2023

  We apologize that we could not assist you at this time. Unfortunately, we are restricted to only being able to enroll consumers who have a minimum of $10,000.00 in unsecured debt. If your situation changes, please feel free to reach out and we can see how we can assist

  Best,

  - JG Wentworth

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried multiple times to email the support team of JG Wentworth and been sent a reply that the email was not sent due to lack of room in their inbox. How do you expect to aid people when they can’t reach you? I work long hours and I’m unable to call. Email or text is my best option for getting in touch with them.

  

  Business Response

  Date: 06/12/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. We asked a representative to reach out to discuss your concerns. Please do not hesitate to contact us with the provided number: ************

  Best,

  - JG Wentworth

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw JG Wentworth 2,10 year increments of my annuity Now they claim that I have sold them my entire annuity including the lifetime payments which is untrue. They took advantage of me when they knew I was ill and I don't think that they thought I would live to dispute it but here I am.

  

  Business Response

  Date: 06/06/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. Please see the attached copies of the three court approved orders regarding your annuity with JGW. Please do not hesitate to contact us with any questions.

  Best,

  - JG Wentworth