Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service and they won't refund my money

  

  Business Response

  Date: 06/06/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. We see you spoke with our compliance director about your concerns. You should have received your refund as of 6/5/2023. Feel free to contact us with any additional questions or concerns.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory business practices - they have managed to find me twice and harasss me with phone calls. I told the second person I wasn't interested and they said "you have 100k in interest to pay right now. congratulations" sarcastically. Which wasn't even true. Rude and unprofessional behavior and toxic masculinity seem to be the culture of phone callers there.

  

  Business Response

  Date: 06/02/2023

  We apologize for the experience you had and we will work on bettering our representatives for future conversations with individuals. Your information has been added to our Do Not Contact list and if you have any other question or concerns. Please don't hesitate to reach out. 

  Best,

  - JG Wentworth

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had agreed to use this business to help me get out of debt. I provided them with the information they needed regarding the accounts that will be included in this debt resolution. I am paying them over $500 a month to assist me in this. I now have two accounts that I provided the information to, to be included in this debt resolution. One is currently in collections and calling me, but when I looked as to why I see that they did not include it. And the best of all is now my paychecks are being garnished by one company that they were also sent the information on. Then I spoke with a woman on this and she, as I paraphrase, tells me "oh well". They can't drop everything they are doing to deal with this urgent matter because it is too far past their abilities to help. Then I find out it was their mistake. So I am reminded that as part of my payment that I have legal aid for such occasions. Well, I called them and they tell me they can't help me either. I am being garnished $460 a month due to the negligence and misdealing of my account. It has been exactly a week and I have reached out without any communication back. I would think that my paycheck being garnished based on their mistake they would be more than willing to go above and beyond to communicate with me, update with me, or treat me like a **** human being as I am going through this very frightening matter. It is not their money so I figure it is not such a priority for them.

  

  Business Response

  Date: 05/25/2023

  Hi ********, we appreciate your feedback. We reviewed your file and saw that you spoke with our client services supervisor. Our director of compliance attempted to connect and address your concerns.

  Please contact him at your earliest convenience.

  **************

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged this company for debt resolution. I emailed them on 9/16/22, 10/25/22, 3/5/23, and 3/13/22 with no response. I finally called again yesterday to ask what it would take to settle my accounts. I was told it would take 5-20 minutes. It took more than 24 hours for a response. I was told I could respond to the text which I did. No response. This company feels like fraud. They take huge fees and have horrible customer service. I worked with competitors like Freedom Debt Relief in the past and they always treated me like a valued customer. All I’m trying to do is pay and I still feel like I’m being conned. I hope someone will help resolve this matter.

  

  Business Response

  Date: 05/03/2023

  
  Thank you for your message. We apologize for any miscommunications this may have caused. We asked a representative to connect and address your concerns.
  
  Best,
  
  JG Wentworth

  Customer Answer

  Date: 05/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Not responding to 3 emails is not a miscommunication. It is terrible customer service. Leaving an email unanswered is never acceptable particularly when the customer is trying to pay. The person who did reach out to me was very helpful.  I have paid the full amount to close the program and look forward to you paying off the creditors expeditiously. 

  Regards,
  
  ***************

  

  Business Response

  Date: 06/21/2023

  Hi ***,
  

  We apologize for not replying in a timely manner. We are pleased our representative addressed your concerns. We will make sure to improve our communication for future clients.

  You should have received the graduation packet email showing your creditors are paid. If you have any additional questions, please feel free to reach out: **************.

  Best,

  - JG Wentworth

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/23 spam email to ********************** Why am I getting emails about getting debt free? How was my email address shared with you? Stop sending me these messages.

  

  Business Response

  Date: 04/25/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 4/25/2023. 
  
  *Due to our email records being processed several weeks in advance, please allow up to **** business days for correspondence to end.*
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  Best,
  
  - JG Wentworth

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had mailed a signed request to stop any contact from J.G. Wentworth. It stopped briefly but has started up again. Please remove my name and address from your contact list. Thank you.

  

  Business Response

  Date: 05/03/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 5/3/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/23 JGW cold called me about signing up for a loan. My number is listed on the do not call list. They are violating my rights. This company is also a predatory loan business that should be shut down for poor lending and business practices.

  

  Business Response

  Date: 05/03/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 5/3/2023.

  *Due to our email records being processed several weeks in advance, please allow up to 7-10 business days for correspondence to end.* Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.

  - JG Wentworth

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an idiot and agreed to debt settlement through this company. I signed up for biweekly drafts taken from my account but after just 30 days, I saw how bad my credit score was becoming and the inaccurate procedures explained by this company and realized that everything they told me about their program was false! It was just something I wanted to hear at the time! They took advantage. I went ahead and canceled my agreement after just ONE MONTH of being a customer and when I asked for my money back from the biweekly drafts within those 30 days, they stated that wasnt possible due to fees that had accrued from working my debt. ONE MONTH and $1000 down the drain because I was given false information. PLEASE do your research before signing on with this company. You are better off reaching out to your creditors on your own to settle any accounts. You will not have to waste your money on fees this company charges.

  

  Business Response

  Date: 04/06/2023

  We apologize for any miscommunication that may have taken placed and it appears you were able to speak with your representative on 04/4/2022. We hope that cleared up any confusion. Regarding the refund request, per the agreement you entered we are owed our service fee due to providing a successful negotiation with your creditor Discover and it was approved by you on 03/08/2023. Your original balance was $10,836.29 and we were able to obtain an offer for $7,870.80. If you have any further questions, please feel free to contact our offices. 

  Customer Answer

  Date: 04/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The amount paid on that settlement was only $100. Out of the $1000 that was paid into the program, that was the only amount applied to any of debts. So regardless, that is a complete rip off. The company is just grimy. 

  Regards,
  
  *************************

  

  Business Response

  Date: 04/18/2023

  Per the settlement offer that laid out the payment terms with your creditor Discover, which you approved, the first 2 months of payments were $100. Then $225.62 until 2/28/2026. We laid these terms out so we can negotiate with your other enrolled creditors. Other fees included were your monthly bank and ****** & ***** legal protection. As previously noted, we collected a service fee for negotiating this creditor. If you would like to discuss this further, feel free to give our client services team a call: **************.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth contacted me about debt consolidation. I was hesitant because not paying loans and waiting for them to be negotiated is something I was uncomfortable with. I was in a bad spot having just been crushed with child support. I was assured that by April everything would be taken care of and I would start to see improvement. Well it is almost April. I have not seen anything but one settlement and my credit is now DESTROYED!

  

  Business Response

  Date: 03/30/2023

  Thank you for reaching out and we apologize for any miscommunication that you have received. Currently, it is our understanding that we have settled your largest creditor ****************** which is over half of your enrolled debt. You have also spoken with or Vice President ************ in regard to your concerns with our program and have choose to stay in our program at this time. Please feel free to reach out to *** if you have any further questions or concerns. 

  - JG Wentworth

• Initial Complaint

  Date:03/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had advised back in May I had 2 payments in my annuity yet. 1 for 99,000 and a smaller one. They had continued to tell me there was still another payment for 2025. The messaged called and emailed constantly over a week harassing me to sign paperwork I had to go over with my husband. They had tried getting me to sign a document that had someone else’s information in it. They wanted me to sign off my beneficiary to an estate and I told them no that was also wrong. They continued to harass me and after signing the paperwork they ignored me then told me my money and higher paying annuity was gone. They either tricked me into selling my last payment under the guise Ihad one yet or tricked me into signing documents to change my beneficiary. I have all the paperwork from prior in may and none of the papers look correct. One says I wasn’t approved for my payout which is a complete lie because the judge signed it and I got paid for the one in may. If the last payment was sold it was for the 99,000 which means not only had they lied and said I had two yet as I have all the documents for that also and all the emails and texts. They wanted me to give them my Id and banking info through text messages. A paper they sent said I was never married working in bucks county which wasn’t true. I have copies of all the emails and errors they had committed. There were still 2 payments left. I was informed months ago also after reaching out to *******/********.All the documentation is there. I have court documents also set to the side showing a paper I had signed from a strange woman saying she was a notary and had no info that paper stated the court denied my payment the last time but it hadn’t. I was also assigned a lawyer and the lawyer that had come wasnt one on my paperwork. They had stolen my last payment and placed it into an estate after I had signed that beneficiary paper. I’ve been having ongoing issues since the last time I worked with them also. Nothing added up.

  

  Business Response

  Date: 03/30/2023

  Thank you for your concerns. Our sales director, ***************************, has been trying to reach you. Please return his call so he can review the miscommunications.

  - JG Wentworth