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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 672 total complaints in the last 3 years.
    • 276 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi team, I have been trying to reach out to Michael P***** from executive customer engagement with no response.
      Can you check on my I am charged sales tax in IA
      Order ***********?
      I have tax exemption for online purchases

      Thanks
      ****

      Business Response

      Date: 06/27/2023

      Dear BBB,  
      We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Can you guys email me or put me in touch with someone to resolve?

       

      Regards,



      **** ******

      Business Response

      Date: 07/03/2023

      A credit of $3.75 was issued back to the customer AMEX ending in ****.

      Customer Answer

      Date: 07/05/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      I would like to be in touch with somebody to assist with tax exempt issues no one reached out yet

       





      Regards,



      **** ******

      Business Response

      Date: 07/10/2023

      The tax has been refunded for this online order.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



       I need to speak and get in touch with somebody will I be exempt moving forward  for this state??



      Regards,



      **** ******

      Business Response

      Date: 07/13/2023

      This order tax has been credited

      no further action is required from us

      Customer Answer

      Date: 07/13/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



       Am I exempt in IA now or no? 

      Regards,



      **** ******

      Business Response

      Date: 07/17/2023

      BBB,

      This customer again has been refunded the sales tax. This matter is not closed and resolved.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 bikes at Dicks Sporting Goods in July of 2020 during the height of COVID. The Bike frames have each cracked. There is a lifetime warranty for the bike frames however I do. Or have the original receipt. I went to Dicks as well as called and emailed my actual bank statement that shows the purchases and was told they are not able to provide a receipt for that time frame. The manufacturer needs the original receipt to honor the warranty. The bikes cost over $1500 and to be told they cannot get the receipt is unacceptable. What happened of the company was audited for financial reasons? My emails to docks have gone unresponsive and each representative has said they can’t help. I have asked to be in touch with upper mgmt and they each time say it is a store matter. To put this on the store is not fair. I have asked Dicks Sporting Goods to advocate for me with the Manufacture and was told they cannot. The Bikes are sold only by Dicks sporting goods. Dicks has failed to provide a resolution other than NO!
      I am seeking immediate replacement for the defective items that were purchased from Dicks Sporting Goods. I have included photos of the defective frames as well as serial numbers that serve as proof the bikes were sold and purchased by Dicks Sporting Goods. I can also provide my bank statements if need be showing the withdrawal.

      Business Response

      Date: 06/27/2023

      Good morning BBB, 

       

      We have reached out to Mr. ****** to try and obtain necessary information needed to try and assist us in locating the proof of purchase from 2020 for his bikes. I am awaiting a reply from Mr. ****** and if he needs further assistance, he can also reach us at ###-###-####.  

       

      Thank you,

       

      Dicks Sporting Goods 

      Customer Answer

      Date: 07/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20212144, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have sent the requested information again as per the most recent request. I have also visited Dicks Sporting Goods in Jefferson Valley NY on several occasions. Dicks Sporting Goods already has the info they are requesting.  I traveled to the store with 3 BIKES and still was offered no resolution.  It is my belief that this is an attempt to stall the process and provide no resolution.  Why would Dicks Sporting Good need the information I provided numerous times? The store mgmt is well aware as I carried 3 BIKES to their store in Jefferson Valley NY and they held the bikes for 3 weeks with no resolution.  Asking for the same information already provided is not a resolution.  




      Regards,



      * ******

      Business Response

      Date: 07/07/2023

      Hello BBB,

       

      It seems that Mr. ****** rejected this resolution prior to receiving or email for the proof of purchase they were requesting from us which was provided to Mr. ****** on 7/6/23 so that he can use that to work with the manufacturer for a warranty claim moving forward. If Mr. ****** has any further questions, he can reach us at: ###-###-####.  

       

      Thank you,

       

      Dicks Sporting Goods. 

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my eyes on the GT Adult Aggressor Pro Mountain Bike for a couple of weeks, when its price was $299. When I was ready to purchase the price was already $399 l, the webchat agent told me that they couldn't price match because it's been more than 14 days since the price increase (which is not true).
      I purchased the bike on the June 3rd for 399 (Order Number ***********) and the bike was ready for pick up on the June 10th ot 11th. I picked it up on 11th and on June 19th I saw that the price of this bike dropped by almost 30%. I contacted customer service for prive matching again.. but was told that it's impossible, since it's been 16 days (and only 8 since I was actually allowed to pick it up)
      I asked the cs representative if I could return the bike (it hasn't been used, and she said yes), but after reading their return policy on bikes it seems that you have only 24 hrs to return it.
      The whole ordeal is so ridiculous.

      Business Response

      Date: 06/27/2023

      Dear BBB,  
      We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
       

      Regards,


      ********* *******

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of nike Kid's grade School blazer on April 8,2023 Order#***********. The sneakers that I have only worn about 5 times already broke with a whole in the front. It seems these sneaker was defective or I was sold a broken one.

      Business Response

      Date: 06/27/2023

      Hello BBB, 

       

      We have reached out to Ms. **** on 6/27/23 with no reply as of yet regarding a resolution. Once we hear back from Ms. ****, we will be happy to assist with a full resolution moving forward. If Ms. **** has any further questions, she can reach back out to us at ###-###-####.  

       

      Thank you,

       

      Dicks Sporting Goods 

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:

      My daughter is 14 years old and has no number.  Please contact her at ###-###-####.  We will file a claim with our institution if this is not resolved

       



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



       

      Regards,


      ******* *********

      Business Response

      Date: 06/30/2023

      Hello BBB, 

       

      We were able to get in communication with Ms. **** after this rejection came through and this has since been resolved with a mutual resolution that Ms. **** found acceptable. If Ms. **** has any further questions she can reach out to us at: ###-###-####.  

       

      Thank you,

      Dicks Sporting Goods 

      Customer Answer

      Date: 06/30/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      ******* *********

    • Initial Complaint

      Date:06/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought six 40 oz Stanley cups online. They had small scratches from packing so I returned them. I used their online shipping label and returned them April 24, 2023. They were received back to them at the returns department April 25th the next day. I never received a refund. $259.80 was what my refund was supposed to be. It was returned back to them within the return window using their return label and I have the tracking number.

      Business Response

      Date: 06/27/2023

      Dear BBB,  
      We are sorry to hear about Ms XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of Hoka shoes for my anniversary as a gift. Realized the order would not come in time and immediately reached out to support via chat. Was told that they could not change the shipping option and have to cancel and re-place the order.

      Said sure, seems silly, but okay. Went through the whole process, 30m on chat, to get a new order placed. Paid extra $25 for expedited shipping. Fine.

      Day of anniversary — item was supposed to be here the day before. I call into the help line and am told the order was cancelled. After 10m get transferred to "digital loss prevention", who offers no help or explanation as to why the order was cancelled (the order PLACED BY their own team member).

      Then call back in, talk to a manager who is the most unhelpful, rude person I've talked to. No apology, no way to make things right.

      Asked why no one reached out to me when the order was cancelled or if there was any issue and was told "we do not reach out, we wait for the customer to contact us". I have never heard a more mind blowingly stupid response in my entire life.

      Will NEVER shop at Dick's again. And will be recommending everyone I know to stay as far away from this company as possible.

      Business Response

      Date: 06/16/2023

      Good afternoon BBB, we are sorry to hear about Mr. *****'s complaint. We have reached out to Mr. ***** who had spoken with our loss prevention team and refused to validate their billing information on their online order *********23 and it was cancelled in our system for that reason. Mr. ***** was never charged for their online order since it never shipped and would need to validate their billing information that matches the information on their payment method if they wish to order with us online moving forward. 

      Mr. ***** can reach out to our loss prevention team at ###-###-#### to validate their information if they would like to place a new online order moving forward. 

       

      Thank you,

       

      Dicks Sporting Goods. 

      Customer Answer

      Date: 06/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



       

      Regards,



      ******** *****

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought online a golf club for $250. I first received the completely wrong item which I then had to drive 2 hours into the store to return it. The manager there said that wasn't even necessary and that the phone number I called was wrong. I ordered a new club in the store. It came and it was the correct club however this time the wrong headcover was included and does not even fit the club. I call in to explain and they tell me they need to send an email to another dept and that I should hear back in a day or two. I finally get an email almost a week later just saying their looking into it. Over a week has passed with no other updates and I have emailed in every single day with ZERO response. I now am calling in again to try and get updates. Now the wait is up to 10-15 business days to hear back. I have spoken to multiple people and every single one is nasty, rude and USELESS. Especially this one supposed supervisor I spoke with on the escalation team Krista. She wanted no part of the call and did not care what so ever about my concern. I am now not only pissed about having to waste so much time for what I paid in full for upfront

      Business Response

      Date: 06/16/2023

      Dear BBB,  
      We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

      Customer Answer

      Date: 06/16/2023

      Better Business Bureau:

      These people literally didn’t do anything!!!! I got a email from another person in the same sept I’ve talked to for hours just asking for my order number. They haven’t resolved a thing!!! I hate this company will NEVER spend another dollar and will tell every single person I can do avoid at all costs. PATHETIC!!!! 

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
       

      Regards,



      **** *******

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 6/30/2022.
      The battery died and won't recharge. A plastic piece for the speedometer broke. A screw broke and can't be removed.
      Called Dick's, in April and was told to deal with Huffy.
      Have been emailing Huffy for 2 months, Huffy is not taking it seriously.
      Called Dick's Sunday June 4, 2023. Customer Service said they would email Huffy on my behalf.
      I didn't hear back so I emailed twice more.
      Customer Service emailed me back Sunday June 11, stating there is nothing they can do.
      I can forward the emails if that will help you.
      The reference number I gave dicks in dealing with Huffy is
      ******

      Customer Answer

      Date: 06/15/2023

      Hi ******** thanks for taking such an interest in my case. The message I got from you was to inform you if Dick's contacts did me and this is what I just received from them. I'll also forward my response. As I haven't heard back from them since I responded my concerns remain that they are not taking this serious.

      Sincerely,

      ***** *******

      Customer Answer

      Date: 06/16/2023

      Hi ****, I'm not going to inundate you but I'm seeing you got back to me right away. I thank you for that. (I'm just getting it now for some reason.)
      My point is: these emails I sent you is the problem I've had with them all along. Each person I talk to just says: "Yeah talk to the next person they'll just give you a new bike." and then I talk to the next person they go: "No you're not entitled to a new bike." and then they blow me off until I send it to someone like you. I don't know what the process is; but if you could kind of address this with them; I think that would speed things up.

      Thanks again, 

      *****

      Business Response

      Date: 06/16/2023

      Dear BBB,  
      We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

    • Initial Complaint

      Date:06/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-20-2022 purchased a 100 gift card from Golf Galaxy for my husband. Husband cannot use the card. When you call the number on the gift card it gives the 100.00 balance. But when you try to use the card online it says nothing is available. I need this fixed either a store credit, new gift card that works, or refund IMMEDIATELY. The details are as follows
      Gift card number **** **** **** ****, PIN ********. Golf galaxy 15, north olmsted ohio, authorization number 62028.
      Again, when I call the *** *** **** number it verifies the 100 balance, yet, when I try to use the card or check online it says zero balance.

      Business Response

      Date: 06/13/2023

      Dear BBB,  
      We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

      Customer Answer

      Date: 06/22/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      **** **********

    • Initial Complaint

      Date:06/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased two very expensive rod/reel combos from Dicks. The first time we fished with the new rod/reel, it snapped on the first fish. This is a manufacture defect, it should not have snapped in the middle of the rod on a 40 lb fish. We asked Dicks to exchange the rod, they refused.

      Business Response

      Date: 06/13/2023

      Dear
      BBB,  

      We are
      sorry to hear about Ms. ********'s frustration with their experience. We have
      contacted Ms. ******** and reached a mutual resolution. If Ms. ******** has any other
      questions, she can reach out to us at ###-###-####.  

      Sincerely,  


      DICK's
      Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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