Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dick's Sporting Goods Inc

  345 Court Street Coraopolis, PA 15108-3817

• 

  Dick's Sporting Goods Inc

  23349 Eureka Road Taylor, MI 48180-5230

• 

  Dick's Sporting Goods

  2255 Southlake Mall Merrillville, IN 46410-6440

• 

  Dick's Sporting Goods Inc

  1968 Pavilion Way Lexington, KY 40509-2210

• 

  Dick's Sporting Goods Inc

  27502 Antonio Parkway Ladera Ranch, CA 92694-1133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought online a golf club for $250. I first received the completely wrong item which I then had to drive 2 hours into the store to return it. The manager there said that wasn't even necessary and that the phone number I called was wrong. I ordered a new club in the store. It came and it was the correct club however this time the wrong headcover was included and does not even fit the club. I call in to explain and they tell me they need to send an email to another dept and that I should hear back in a day or two. I finally get an email almost a week later just saying their looking into it. Over a week has passed with no other updates and I have emailed in every single day with ZERO response. I now am calling in again to try and get updates. Now the wait is up to 10-15 business days to hear back. I have spoken to multiple people and every single one is nasty, rude and USELESS. Especially this one supposed supervisor I spoke with on the escalation team Krista. She wanted no part of the call and did not care what so ever about my concern. I am now not only pissed about having to waste so much time for what I paid in full for upfront

  Business Response

  Date: 06/16/2023

  Dear BBB,  
  We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  These people literally didn’t do anything!!!! I got a email from another person in the same sept I’ve talked to for hours just asking for my order number. They haven’t resolved a thing!!! I hate this company will NEVER spend another dollar and will tell every single person I can do avoid at all costs. PATHETIC!!!! 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6/30/2022.
  The battery died and won't recharge. A plastic piece for the speedometer broke. A screw broke and can't be removed.
  Called Dick's, in April and was told to deal with Huffy.
  Have been emailing Huffy for 2 months, Huffy is not taking it seriously.
  Called Dick's Sunday June 4, 2023. Customer Service said they would email Huffy on my behalf.
  I didn't hear back so I emailed twice more.
  Customer Service emailed me back Sunday June 11, stating there is nothing they can do.
  I can forward the emails if that will help you.
  The reference number I gave dicks in dealing with Huffy is
  ******

  Customer Answer

  Date: 06/15/2023

  Hi ******** thanks for taking such an interest in my case. The message I got from you was to inform you if Dick's contacts did me and this is what I just received from them. I'll also forward my response. As I haven't heard back from them since I responded my concerns remain that they are not taking this serious.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 06/16/2023

  Hi ****, I'm not going to inundate you but I'm seeing you got back to me right away. I thank you for that. (I'm just getting it now for some reason.)
  My point is: these emails I sent you is the problem I've had with them all along. Each person I talk to just says: "Yeah talk to the next person they'll just give you a new bike." and then I talk to the next person they go: "No you're not entitled to a new bike." and then they blow me off until I send it to someone like you. I don't know what the process is; but if you could kind of address this with them; I think that would speed things up.
  
  Thanks again, 
  
  *****

  Business Response

  Date: 06/16/2023

  Dear BBB,  
  We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

• Initial Complaint

  Date:06/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-20-2022 purchased a 100 gift card from Golf Galaxy for my husband. Husband cannot use the card. When you call the number on the gift card it gives the 100.00 balance. But when you try to use the card online it says nothing is available. I need this fixed either a store credit, new gift card that works, or refund IMMEDIATELY. The details are as follows
  Gift card number **** **** **** ****, PIN ********. Golf galaxy 15, north olmsted ohio, authorization number 62028.
  Again, when I call the *** *** **** number it verifies the 100 balance, yet, when I try to use the card or check online it says zero balance.

  Business Response

  Date: 06/13/2023

  Dear BBB,  
  We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

  Customer Answer

  Date: 06/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  **** **********

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two very expensive rod/reel combos from Dicks. The first time we fished with the new rod/reel, it snapped on the first fish. This is a manufacture defect, it should not have snapped in the middle of the rod on a 40 lb fish. We asked Dicks to exchange the rod, they refused.

  Business Response

  Date: 06/13/2023

  Dear
  BBB,  
  
  We are
  sorry to hear about Ms. ********'s frustration with their experience. We have
  contacted Ms. ******** and reached a mutual resolution. If Ms. ******** has any other
  questions, she can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  
  DICK's
  Sporting Goods 

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $250 yeti cooler, I received a scratched up cooler. Pics don’t show how bad it is (light & glare because it was done at night while on phone w/ Dicks). When you pay that much for a cooler it should come perfect, I should be the one to put scratches. I did call Yeti to complain about Dicks also. They insulted me & offered $50 off. They requested i package it up & deliver back to Dicks or a fed ex location! Why should have to do work for them?! Finally a supervisor scheduled fed ex to p/u at my house, fed ex did not show up at scheduled time (between 9-11 am). My husband sat all day waiting! I called Dicks back & was told they could r/s the p/u which is unacceptable for them to expect someone to keep rearranging their schedule for their screw up. The Dicks customer service were not helpful nor were the supervisors. I also called Corporate & spoke to a manager & he also never offered any nice gesture for my trouble. He was a complete dick (I say that to show he works for the right company)! I was also told that if fed ex picks up it could take at least 30 days to get my money back! Unacceptable. One rep did offer me some points that equal $30 toward another purchase so I checked my score card (their online points) & it says I will have one starting next week. So now to get my money back I have to drive almost 2 hours one way to return it so I can get my money back! I’m livid. That’s 4 hours of my gas money! They pretty much said sorry but not sorry. Accept the $50 off, deliver it myself or wait to they can fed ex to come out there (if they show up). All unacceptable! I will never deal will this company again! I will give them bad reviews everywhere I can. I want my money back asap & compensation for my gas, time, frustration & agitation.

  Business Response

  Date: 06/28/2023

  Hello BBB, 

   

  We are sorry to hear about Ms. *****s frustrations with her online order arriving damaged. Ms. ***** has already returned this item for a full refund, and we have reached out to offer a gift card appeasement for this negative experience and have been unsuccessful in reaching Ms. ***** so far. If Ms. ***** has any further concerns, she can reach back out to us at: ###-###-####.  

   

  Thank you,

  Dicks Sporting Goods 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sincerely disappointed with the customer I received. I am an avid runner and I buy all my equipment from Dicks. My husband is a huge sports fan and coaches little league baseball to fast pitch softball and volunteers his time. He always insists we buy from Dicks due to the quality of the products and customer service. Due to my long distance running I go through treadmills about every 5 years. This year I decided to buy a more expensive (what I was told is a top of the line) treadmill. I was disappointed to learn that after only 4 months my treadmill is defective. Dicks refused to exchange the treadmill because my receipt was 30 days past the return policy and it would have to be in an unopened box. How would I know it was defective if I never used it? With that decision from the store, I contacted the manufacturer who has asked me to jump through many hoops to prove I am the one who bought it and am the only owner. They have let me know that my treadmill needs a new motor and they will sent me a replacement however, it is on back order and I need to install it myself. To add insult to injury, my part is on back order and will arrive sometime in the next few months. I am left with no choice but to do without the one thing that keeps my physical and mental health in order. I have a high stress job as a child welfare social worker and need the stress relief I get from running. I have used treadmills because the concrete is too hard on my joints and I have been running for 20 years. I am sorry I wasted my money on this “top of the line treadmill “ and am unable to do the one thing I do for myself everyday. I would have rather bought a treadmill that costs less but one I know would have lasted a least 5 years. I feel I have been a loyal customer and have been repaid for that with poor customer service. This may not sound like a big deal to everyone, but running is my outlet to keep me grounded to care for my family, my colleagues, and my community. I am truly disappointed about this situation and will no longer buy from your store.
  
  Sincerely,
  ****** ******, MSW

  Business Response

  Date: 06/13/2023

  Dear BBB,  
  We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I knew Dick's had a forgiving return policy that allowed people to test their products, and thought I'd used the same model name kayak before, so was comfortable ordering a Pelican Trailblazer kayak from Dicks online. I picked it up on May 6, 2023. The kayak was covered in plastic and an employee immediately loaded it onto my car without me getting to inspect it. After testing it in the water and loading it on my car, I realized the kayak had changed and wasn't what I expected or needed.
  
  Before bringing it back to the store, I contacted Dick's online customer service on May 14 to confirm that I could return the kayak even after testing. They assured me that I could as long as I was within the 90 day return window.
  
  After ordering the upgraded Pelican Mustang as a replacement, on May 22 I contacted Dick's in Amherst to ask when was a good time to return the Trailblazer. I was transferred to the manager, who told me he was told to say that their policy was to not accept kayaks that touched the water. He said it was in their written policy online and they wouldn't resell it. I was not told this at the time I ordered or picked up the kayak.
  
  I again reviewed Dick's online return policy and saw that Dicks allows customers to return their products, even if they have been "opened, tried on, or tested." Dick's has an extensive list of excluded items, which at no point mentions kayaks or items that touch the water.
  
  Because Dick's wouldn't take the return, I cancelled my other order, which has now increased in price by $100. Thus, I would like Dick's to refund me $150 to account for the increased cost of replacement and the decreased value of me now having to sell a "used" kayak. In truth, the time and effort needed to reach a resolution after relying on this misleading policy and navigating the poor employee training alone are sufficient to justify such a resolution. But in the interest of a swift resolution, I'm offering to accept a $150 refund.

  Business Response

  Date: 06/14/2023

  Dear
  BBB,  
  
  We are
  sorry to hear about Ms. **********'s frustration with their experience. We have
  contacted Ms. ********** and reached a mutual resolution. If Ms. ********** has any other
  questions, she can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  
  DICK's
  Sporting Goods

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very upset. I have purchased a few things in the last month or so from your online store and this is the second time in one week that I got the sneakers I purchased with no Lid to my box. I never bought them off clearance the site didn't mention that they were coming from clearance yes the were on sale but not clearance or were they ever mentioned. I called and complain and called the store that it came from and all I got was maybe they came from clearance and of that was the case or have I known I wouldn't of purchased them I collect sneakers and the box highly frustrated

  Business Response

  Date: 06/13/2023

  Dear BBB, we are so sorry to hear about Mr. *****'s dissatisfaction with their recent online order: ***********. The shoes in question came from our clearance warehouse and are not always shipped with a box lid since they are displayed in the store with no lids for convenience to our in store shoppers. We reached out to Mr. ***** and apologized for any disappointment this may have caused him and informed him that these can absolutely be returned under our 90-day return policy moving forward if Mr. ***** does not wish to keep them.

   

   If Mr. ***** has any other questions, he can
  reach out to us at ###-###-####.  
  
  Sincerely,  
  
  
  DICK's
  Sporting Goods
  

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a basketball hoop from dick’s and decided to also go through them for install of the hoop and removal of our old hoop. I had several conversations with dick’s about what was required, what was expected and the cost for each step of the process. Our hoop needed to be taken out of the ground and a new basketball hoop installed. We agreed on the details and paid Dicks up front for installation and removal of the old hoop. When the installation company arrived they claimed we did not pay for the hoop removal. They went ahead and removed the hoop and placed the anchor for the new basketball hoop. We had multiple phone calls with that company to try and figure it out. When the installation team returned a week later to install the basketball hoop, it still had not been settled. they called their management team, who then told us (on the installer’s phone) that we only paid for the old basketball hoop to be hauled away, not taken down, and that Dick’s can’t take payment for a basketball removal service, it is separate. We had to pay and additional $400.00 to get the basketball hoop installed, or just have a giant hoop laying on the ground in Our driveway for who knows how long.
  This is a bait and switch. Dick’s promised us a service and did not deliver it. They accepted payment from us for the removal and install of a basketball hoop, and we were stuck paying another company $400 more dollars in order to have the service completed.
  
  We want Dick’s to compensate us $400 for this service that we were incorrectly stuck paying extra for We also want Dick’s to figure out what the problem is between their installer and their customer service so this does not happen to more people.

  Business Response

  Date: 06/16/2023

  Dear
  BBB,  
  
  We are
  sorry to hear about Mr. *****'s frustration with their experience. We were unable
  to contact Mr. ***** after reaching out several times. If Mr. ***** has any other
  questions, he can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  DICK's
  Sporting Goods 

• Initial Complaint

  Date:06/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ***********
  4 of the same item - 4 different colors
  Returned 2 colors - black and blue
  Got refunded - for black and gray
  They need to recharge me for the gray
  Refund me for the blue
  Latifa on chat was incompetent and I encourage corporate to read the log

  Business Response

  Date: 06/13/2023

  Good morning BBB, we have reached out to Mr. ******* and resolved this issue with them regarding a refund issue they were experiencing and reached a mutual resolution.  If Mr. ******* has any other questions, he can
  reach out to us at ###-###-####.  
  
  Sincerely,  
  
  
  DICK's
  Sporting Goods

  Customer Answer

  Date: 06/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******