Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dick's Sporting Goods Inc

  345 Court Street Coraopolis, PA 15108-3817

• 

  Dick's Sporting Goods Inc

  23349 Eureka Road Taylor, MI 48180-5230

• 

  Dick's Sporting Goods

  2255 Southlake Mall Merrillville, IN 46410-6440

• 

  Dick's Sporting Goods Inc

  1968 Pavilion Way Lexington, KY 40509-2210

• 

  Dick's Sporting Goods Inc

  27502 Antonio Parkway Ladera Ranch, CA 92694-1133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a bike I got over charged tried to return it but store wouldn't take it back. Employee Misinformation issue has occured as well. I've told I can return it anytime if the size of the bike is not right. Please help and call asap. Thank you!

  Business Response

  Date: 06/28/2023

  Hello BBB, 

  We are so sorry to hear about Ms. *****'s frustrations with returning her bike. We recently reached out and left a voicemail and follow up email with no reply as of yet inquiring on the current condition of the bike. Our return policy states on our website that once a bike is used and assembled, it cannot be returned. Our policy also states that we provide a 24-hour visual inspection/size inspection from the date of delivery and this item was delivered on 6/20/23 under FedEx tracking number ************. Unfortunately, this item is not returnable if it has already been assembled and or used. Ms. ***** may also view our full return policy by visiting www.******************.com and navigating to the return policy at the bottom right of our webpage to view all the terms moving forward. If Ms. ***** has any further questions; she can reach us at ###-###-####. 

   

  Thank you,

   

  Dicks Sporting Goods. 

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for an item purchased online with Dick's Sporting Goods store.
  The purchase was made 6/24/23 for a NordicTrack 600 Rower machine. The purchase amount out the door was $970. The purchase was made online and picked up at the store location in the San Tan Village, Gilbert. The machine is broken. It has no change in the resistance, whether the resistance is set at setting of 1 or a setting of 26. I confirmed through online research, this is a default with this machine. There have been several complaints of the resistance not working and it being either a magnet issue or an unknown issue all together. I attempted to return the item, today,6/25/23. I was advised by the manager this is not possible. I was advised that the system reflects the item to be non returnable/ refundable. I was directed to contact Dick's Sporting Goods customer service. I contacted Dick's Sporting Goods customer service and was advised that no refund can be completed due to the fact that the item was picked up from the store, rather than it being delivered to my home. Customer service advised if the item was delivered to my home, I could be refunded. BUT, because I picked up the item, they were unable to refund me. This makes absolutely no sense. I was sold a broken machine and am requesting a full refund.

  Business Response

  Date: 06/28/2023

  Hello BBB, 

  We have reached out to Ms. *** and found a mutual resolution that was acceptable to Ms. ***. If Ms. *** has any further questions, she can contact us at ###-###-####.  

   

  Thank you,

  Dicks Sporting Goods 

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a complaint against Dicks Sporting Goods regarding their failure to provide me with a refund or any type of resolution for an order, #*********** that I placed with them. The order placed with Dicks Sporting Goods included 2 items, Garmin Epix Smartwatch, and a Garmin Alpha 200 Training Collar. Unfortunately the package never arrived, so I contacted Dicks Sporting Goods Customer Service and I was told to contact FedEx which led to me being bounced around contacting my bank, FedEx, and Dicks Sporting Goods. However despite their promise, I have not received a refund from Dicks Sporting Goods. I have provided all necessary documentation to support my claim, but Dicks Sporting Goods has still not provided me with a refund or resolution. This experience has been incredibly frustrating and disappointing. I trusted Dicks Sporting Goods to deliver my package and to honor their refund policy, but they have failed to do so. As a result, I am out of pocket for this purchase and I have been left with no resolution. I have also spoken to a supervisor who was no helpful and seem very dismissive of my concerns and even tried to get me to spend my money again to repurchase the items after I didn't receive the first order. I find it unacceptable that Dicks Sporting Goods has not followed through on their promise to provide me with a refund for the items that were purchased or any type of resolution.

  Business Response

  Date: 06/27/2023

  We have advised this customer to file a dispute with their financial institution. We have deemed this a fraud.

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I don’t understand how Dicks Sporting Goods is saying this is fraud. I never received my package and due to that It feels as if I’m being punished for it. What type of of investigations did the business actually do? Because I did as they told me which was to contact my bank and they directed to the merchant. And then I contacted them back and they kept telling me to contact my bank until a FedEx claim was finally made by Dicks Sporting Goods. It took a while to even get that going as well. I have personally talked to my FedEx delivery person and was told to reach out to to the business as a well since the packages might have been stolen. Now what am I supposed to do about that, I’m put of pocket for this purchase and my bank not the business have been helpful in this matter. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Bowflex SelectTech 552 dumbbells from Dicks online, on May 22nd for $45.90 on clearance. The product never showed up a week later as committed. I've sent an email several times asking for an update as I found it was delivered to someone in California. I've gotten no responses back.

  Business Response

  Date: 06/27/2023

  Hello BBB, \

  We have reached out and left a Voicemail and follow up email to Mr. ******* that this order was not placed through Dicks Sporting GOods. This was a 3rd party scam email that uses other companies' logos to appear as legitimate but is indeed a scam. We informed Mr. ******* that they should reach out to alert their creditor/financial institution moving forward since this was a scam and not affiliated with our company or brand. If Mr. Hagerty needs any further assistance, he can reach us at: ###-###-####.  

   

  Thank you,

   

  Dicks Sporting Goods. 

  Customer Answer

  Date: 06/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** *******

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi team, I have been trying to reach out to Michael P***** from executive customer engagement with no response.
  Can you check on my I am charged sales tax in IA
  Order ***********?
  I have tax exemption for online purchases
  
  Thanks
  ****

  Business Response

  Date: 06/27/2023

  Dear BBB,  
  We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Can you guys email me or put me in touch with someone to resolve?
  
   
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 07/03/2023

  A credit of $3.75 was issued back to the customer AMEX ending in ****.

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  

  I would like to be in touch with somebody to assist with tax exempt issues no one reached out yet

   

  
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 07/10/2023

  The tax has been refunded for this online order.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   I need to speak and get in touch with somebody will I be exempt moving forward  for this state??

  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 07/13/2023

  This order tax has been credited
  
  no further action is required from us

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   Am I exempt in IA now or no? 
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 07/17/2023

  BBB,
  
  This customer again has been refunded the sales tax. This matter is not closed and resolved.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 bikes at Dicks Sporting Goods in July of 2020 during the height of COVID. The Bike frames have each cracked. There is a lifetime warranty for the bike frames however I do. Or have the original receipt. I went to Dicks as well as called and emailed my actual bank statement that shows the purchases and was told they are not able to provide a receipt for that time frame. The manufacturer needs the original receipt to honor the warranty. The bikes cost over $1500 and to be told they cannot get the receipt is unacceptable. What happened of the company was audited for financial reasons? My emails to docks have gone unresponsive and each representative has said they can’t help. I have asked to be in touch with upper mgmt and they each time say it is a store matter. To put this on the store is not fair. I have asked Dicks Sporting Goods to advocate for me with the Manufacture and was told they cannot. The Bikes are sold only by Dicks sporting goods. Dicks has failed to provide a resolution other than NO!
  I am seeking immediate replacement for the defective items that were purchased from Dicks Sporting Goods. I have included photos of the defective frames as well as serial numbers that serve as proof the bikes were sold and purchased by Dicks Sporting Goods. I can also provide my bank statements if need be showing the withdrawal.

  Business Response

  Date: 06/27/2023

  Good morning BBB, 

   

  We have reached out to Mr. ****** to try and obtain necessary information needed to try and assist us in locating the proof of purchase from 2020 for his bikes. I am awaiting a reply from Mr. ****** and if he needs further assistance, he can also reach us at ###-###-####.  

   

  Thank you,

   

  Dicks Sporting Goods 

  Customer Answer

  Date: 07/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20212144, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I have sent the requested information again as per the most recent request. I have also visited Dicks Sporting Goods in Jefferson Valley NY on several occasions. Dicks Sporting Goods already has the info they are requesting.  I traveled to the store with 3 BIKES and still was offered no resolution.  It is my belief that this is an attempt to stall the process and provide no resolution.  Why would Dicks Sporting Good need the information I provided numerous times? The store mgmt is well aware as I carried 3 BIKES to their store in Jefferson Valley NY and they held the bikes for 3 weeks with no resolution.  Asking for the same information already provided is not a resolution.  

  
  
  
  Regards,
  
  
  
  * ******

  Business Response

  Date: 07/07/2023

  Hello BBB,

   

  It seems that Mr. ****** rejected this resolution prior to receiving or email for the proof of purchase they were requesting from us which was provided to Mr. ****** on 7/6/23 so that he can use that to work with the manufacturer for a warranty claim moving forward. If Mr. ****** has any further questions, he can reach us at: ###-###-####.  

   

  Thank you,

   

  Dicks Sporting Goods. 

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my eyes on the GT Adult Aggressor Pro Mountain Bike for a couple of weeks, when its price was $299. When I was ready to purchase the price was already $399 l, the webchat agent told me that they couldn't price match because it's been more than 14 days since the price increase (which is not true).
  I purchased the bike on the June 3rd for 399 (Order Number ***********) and the bike was ready for pick up on the June 10th ot 11th. I picked it up on 11th and on June 19th I saw that the price of this bike dropped by almost 30%. I contacted customer service for prive matching again.. but was told that it's impossible, since it's been 16 days (and only 8 since I was actually allowed to pick it up)
  I asked the cs representative if I could return the bike (it hasn't been used, and she said yes), but after reading their return policy on bikes it seems that you have only 24 hrs to return it.
  The whole ordeal is so ridiculous.

  Business Response

  Date: 06/27/2023

  Dear BBB,  
  We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  ********* *******

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of nike Kid's grade School blazer on April 8,2023 Order#***********. The sneakers that I have only worn about 5 times already broke with a whole in the front. It seems these sneaker was defective or I was sold a broken one.

  Business Response

  Date: 06/27/2023

  Hello BBB, 

   

  We have reached out to Ms. **** on 6/27/23 with no reply as of yet regarding a resolution. Once we hear back from Ms. ****, we will be happy to assist with a full resolution moving forward. If Ms. **** has any further questions, she can reach back out to us at ###-###-####.  

   

  Thank you,

   

  Dicks Sporting Goods 

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  

  My daughter is 14 years old and has no number.  Please contact her at ###-###-####.  We will file a claim with our institution if this is not resolved

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  ******* *********

  Business Response

  Date: 06/30/2023

  Hello BBB, 

   

  We were able to get in communication with Ms. **** after this rejection came through and this has since been resolved with a mutual resolution that Ms. **** found acceptable. If Ms. **** has any further questions she can reach out to us at: ###-###-####.  

   

  Thank you,

  Dicks Sporting Goods 

  Customer Answer

  Date: 06/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *********

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought six 40 oz Stanley cups online. They had small scratches from packing so I returned them. I used their online shipping label and returned them April 24, 2023. They were received back to them at the returns department April 25th the next day. I never received a refund. $259.80 was what my refund was supposed to be. It was returned back to them within the return window using their return label and I have the tracking number.

  Business Response

  Date: 06/27/2023

  Dear BBB,  
  We are sorry to hear about Ms XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
  Sincerely,  
  DICK's Sporting Goods
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pair of Hoka shoes for my anniversary as a gift. Realized the order would not come in time and immediately reached out to support via chat. Was told that they could not change the shipping option and have to cancel and re-place the order.
  
  Said sure, seems silly, but okay. Went through the whole process, 30m on chat, to get a new order placed. Paid extra $25 for expedited shipping. Fine.
  
  Day of anniversary — item was supposed to be here the day before. I call into the help line and am told the order was cancelled. After 10m get transferred to "digital loss prevention", who offers no help or explanation as to why the order was cancelled (the order PLACED BY their own team member).
  
  Then call back in, talk to a manager who is the most unhelpful, rude person I've talked to. No apology, no way to make things right.
  
  Asked why no one reached out to me when the order was cancelled or if there was any issue and was told "we do not reach out, we wait for the customer to contact us". I have never heard a more mind blowingly stupid response in my entire life.
  
  Will NEVER shop at Dick's again. And will be recommending everyone I know to stay as far away from this company as possible.

  Business Response

  Date: 06/16/2023

  Good afternoon BBB, we are sorry to hear about Mr. *****'s complaint. We have reached out to Mr. ***** who had spoken with our loss prevention team and refused to validate their billing information on their online order *********23 and it was cancelled in our system for that reason. Mr. ***** was never charged for their online order since it never shipped and would need to validate their billing information that matches the information on their payment method if they wish to order with us online moving forward. 

  Mr. ***** can reach out to our loss prevention team at ###-###-#### to validate their information if they would like to place a new online order moving forward. 

   

  Thank you,

   

  Dicks Sporting Goods. 

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  
  ******** *****