Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

665 total complaints in the last 3 years.
273 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This relates to Dick's Sporting Goods Order #***********.

While I think of Dick's as a reputable, high-end sporting goods store, my perception completely changed after this online sales transaction. In fact, I was shocked to receive such shoddy, clearly used, and incomplete merchandise. I believe Dick's engaged in online customer fraud and their online sales practices should be examined in detail.

For my specific transaction, I simply needed to purchase an Under Armour Baseball Facemask for my son's Under Armour Batting Helmet. The elements of what should have been provided are fairly straightforward: a new, wrapped Under Armour branded (that's how it was advertised) facemask with attachment items for attaching the facemask to the helmet (including two screws and metal attachment pieces).

What I received instead was a non-descript box with no Dick's branding, indicating that the item may not have come from Dick's, though I bought it directly from their website.

Upon opening the package, the facemask was not wrapped and I became concerned it was not a new product. Upon further inspection, I saw that it was not an Under Armour product at all (absolute false advertising) and it was worn and scuffed in several places on the facemask. What's more, the facemask was completely unusable because the advertised attachment pieces were not included.

I'm highly concerned about this course of conduct. It appears that Dick's advertised a new Under Armour facemask through its online store and then fraudulently shipped me a non-name brand product that was used, damaged, and unusable. This sort of improper conduct is completely unacceptable.
Business Response
Date: 10/19/2022
Dear BBB,

This customer has been fully refunded for online order number ***********.
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been sending me spam email for two months. I have never signed up for their newsletter. I have contacted them and requested removal but they continue to send spam email to me at least twice a day.
Business Response
Date: 10/13/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and would like to relay that this company is still sending me spam emails twice a day including today. This company did nothing to remove me from a mailing list that I did not sign up for. They continue to send unsolicited spam emails.

Regards,

**** *******
Business Response
Date: 10/19/2022
Dear BBB,

We have submitted this request to our internal email operations team. They have confirmed this customer information has been removed from our data base.
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ms. ******** purchased an Adidas cleats from Dick's Sporting Goods at the Florida Mall on September 1st. 14 days later, on September 15th, the seam on the side of the cleats opened and she went right away back to the store to request refund/exchange. At the store, they denied any refund/exchange on that product. She purchased the cleats for $150.00 and 14 days later it broke. Since they denied refund/exchange, she had to go buy new ones. Right now, Ms. ******** would like a full refund on her purchase.
Business Response
Date: 09/28/2022
Dear BBB,

We are sorry to hear about Ms, XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 09/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The complaint has not been addressed so far. The only thing the business did was ask me to send a copy of my receipt. No solutions were presented.

Regards,

***** ******* ******** ******
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, September 22, 2022, at 6:28 PM CDT, (per my email order time stamp), I made an online purchase from Dick's Sporting Goods. The first problem is that the entire order should have been "in-store pick-up" and somehow, part of the order went to shipping. When I discovered this, I saw that the order must be cancelled within 30 minutes. I contacted Dick's Sporting Goods Customer Service and after being on hold for over a minute, was told it was too late to cancel my order. I immediately hung up and the clock on my computer, as well as the clock on my DVR both showed a time of 6:56 PM.
My complaint is about the shipping problem, which was $8.99, and the fact that I was told it was beyond the 30 minute cancellation time frame when clearly, it was not. I believe I am due a complete refund of $31.47 which includes shipping and and additional $20 for my time; a total of $51.47.
Business Response
Date: 09/28/2022
.Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:09/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order with them on August 18,2022. I was told that my order was shipped out in multiples, which is fine. My order never came so I reported it, I was told it would be investigated and it wasn’t. I was then told to contact my bank and get the funds returned. My bank doesn’t do that so I gave them that information and they said I’d be refunded. It went from that to they needed to start another investigation and I’d receive and update; which takes 72 hours. The “update” I received was , my order may have been lost and it’s nothing they can do. So I reported it again. It’s been over a week and I still have not heard anything. So I called and got nothing but excuses as to why I couldn’t get my money back or the items I purchased. They are refusing to refund me for my “lost items”, which is solely their fault. Next week will make a month since I placed that order and I still have nothing. All I want is my money back at this point.
Business Response
Date: 09/23/2022
Good morning, unfortunately due to Mr. ******'s history of fraudulent activity we were not able to process further refunds which has been communicated to Mr. ******. Please see the order history below for further details.

Order *********** was refunded on 8/26/2021 for $201.39 that Mr. ****** claimed they never received and showing that it was delivered under fedex tracking number ************.
Order *********** was refunded on 8/7/22 for $280.97 that Mr. ****** claimed they never received this order which was showing delivered under (2) fedex tracking numbers: ************ and ************
Order *********** was refunded on 8/7/22 for $174.88 that the Mr. ****** claimed they never received this order which was showing delivered under fedex tracking number ************

Mr. ****** is claiming they never received their most recent order which is: *********** and is showing delivered in 7 different fedex shipments and athlete is claiming they didn't receive any of them. These tracking numbers are: ************, ************, ************, ************, ************, ************, ************ and the order total they were charged for this order is $795.92.

We advised Mr. ****** that due to past order history of refunds for orders they stated they never received, we could not process this refund and they would have to either dispute this with their financial institution or file a claim with fedex services.

Thank you
Customer Answer
Date: 09/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First and foremost, I’m a woman so as far as Mr. ****** doesn’t exist because that’s not my last name. Anyway, I’ve always had a problem with FedEx and FedEx deliveries and I’ve told the merchant that in several occasions, from missing items, open packages and entire packages missing. Therefore if an order of my doesn’t show up, naturally it’s going to be reported. I’ve talked to multiple agents so for them to think I’m a man, baffles me. I’m starting to think they don’t even know what’s actually taking place.

As for the recent order that totals, $795.92 has still yet to show up on my doorstep. To add insult to injury, I never received any updates or emails stating the status of that order, so when it didn’t show. I reported the incident. Now first, I was told that things may be scanned as delivered but it might take a few days to show up. The few days past and I still didn’t have my order.

I was told an investigation would take place on multiple occasions, still have yet to hear anything and it’s been a month since I placed that order.

I was advised to report to my bank and file a dispute but sense my bank does not offer disputes for this type of thing (missing orders) I was told to report it to the BBB , which is why I’m here. They can keep the items and forget me as a customer, but I would like my money refunded. That’s all I’m asking.

By the way, I was never told to file a claim through FedEx. This is new and being added now because they don’t want to take the blame.

****** ************
Initial Complaint
Date:09/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sep 11 I took my 11 year old grandson to Dicks Sports located at Park Meadows Mall to purchase soccer shoes. Adam was the sales representative that helped us many times as prices are not on the box or in the shoe. Adam was polite and very helpful. Eventually my grandson found a pair off the shelf that fit. Adam scanned the shoe tag and the price was 149.00. At checkout the clerk said we could not purchase these shoes because it had a promotional date. I explained the shoes we open box on the shelf. Her response was the same, you cannot buy these because of the promotional date. I asked to speak to a manager. Her response was the manager would tell me the same thing. Again I ask to talk to manager. Another cashier steps forward and tells me the manager would support them in not selling the shoes. They never called a manager.
Business Response
Date: 09/19/2022
Dear BBB,

We are sorry to hear about Mr. *****'s frustration with their experience. We have researched and addressed their concerns internally. If Mr. ***** has any other questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 09/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:09/04/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dick's sporting goods online has taken my pre-order purchase money for hostage with no end in sight for the refund or the product.

I place a preorder online for a pair of Nike PG6 basketball shoes on 6/12/2022 for $110. It was supposed. to be delivered by 7/12/2022. I call early August with no status update. It took 3 tries to change a shipping address. On Aug 14, I asked for the order to cancelled (see chat screenshot). On Aug 27, I did a live chat to find out that my order is due on 9/15 after a failed attempt to cancel and I asked for to be canceled again (see screenshot). On Aug 30, i received an email stating it was canceled, but the money has not been returned and the order is still pending shipment.

Throughout this exchange, I have received 0 proacitve communications. I have reached out for every status. At this point, I have little faith that my product will be coming nor will I get my money back.
Business Response
Date: 09/19/2022
Dear BBB,

We are sorry to hear about Mr. ****'s frustration with their experience. We have researched and addressed their concerns internally. If Mr. **** has any other questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's Sporting Goods

Customer Answer
Date: 09/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:09/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account at one email address with a "scorecard" member number and asked them to update it to my preferred email because my original one had been compromised and their website and mobile app would not work for me to update it myself. They ended up creating a duplicate with the same scorecard number but minus my order history. I kept getting member mail to the old email as well as the new one. I went to the website today and logged in separately to each email address. I called customer service and talked to a manager. I explained the problem and she said my old email isn't attached to my scorecard account, and then she stopped email to the old one. I asked to have her delete my old email account from the system and she said it didn't exist. I told her I was logged into and looking at it on my computer. I needed it gone because I did not one someone who had gotten my email and passwords in data breaches to log in and order under my account or have access to my address, scorecard number, and order history. She argued with me rudely that it didn't exist and then said there is nothing they can do because it isn't there. When I asked if there was a website department for tech help she said no, and that there was nothing I could do.

Frustrated, I tried their chat help line. They said they couldn't access anything and told me to go to my store. The store had told me to call in and can't do anything with online accounts. The chat rep then told me to call in, but I reminded Paula I had already done that. She said there was nothing they can do then.

They have to delete my data, especially when there is a security breach. Since they're refusing to help or send me somewhere in the company that can, I changed as much of my account data as I could to keep my private info safe, but my order history and scorecard number are still there.
Business Response
Date: 09/20/2022
Dear BBB,

We are sorry to hear about Ms.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dicks's response is the canned response each representative has given me without resolving the problem. Their other one is to talk with a different department, who then refers me back to the department I talked to, until finally getting someone they say is the highest person I can talk to who says, "We can't remove your information. There is nothing you can do," and will not listen to me further. I have a right to have my information removed. This is unacceptable behavior from a company.
In the mean time, the best I've been able to do is change my information so at least no one can log in under my compromised email anymore.

Regards,

****** ****
Initial Complaint
Date:09/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Dick's: Please contact me via email. Do NOT call me.

On Aug 1st, I made a purchase of $38.59 with gift card-****, and the receipt showed the remaining balance is $113.1. Then I made another purchase in the amount of $53.74 on Aug 5th with the same gift card. I didn't make any other transaction since then, but my gift card has 0 remaining balance now. I asked customer service, but they provided little help. My gift card should still have $113.1-$53.74 = $59.36.

Gift Card: **** **** **** ****
PIN: ********
Business Response
Date: 09/20/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact Dicks Sporting Goods about deleting my account and my personal info but no representative have responded back to me.This compliant is made to let DSG know that i want my account deleted and my personal information removed from their database.
Business Response
Date: 09/20/2022
Dear BBB,

We are sorry to hear about Ms.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.