Reviews
This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,097 Customer Reviews
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Review fromElmer W
Date: 08/30/2022
2 starsElmer W
Date: 08/30/2022
# 1 No way to save chat.
# 2 No way to get answers about policies
# 3 I am not happy with all the hopes I have to jump through to get answers.
# 4 I am very happy with the price of their product. and delivery on time.
# 5 I think that Greek Parts is better than other online parts dealers at this time.
# 6 I'm old school and I am not updated on online business
Take it for what it is worth.
Parts Geek LLC
Date: 09/02/2022
Please accept our apology for the bad customer service which you have received. Please know that steps are being taken to fix and improve the customer service of our company so that such an event will never happen again. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future.Review fromJoseph M
Date: 08/30/2022
5 starsJoseph M
Date: 08/30/2022
I have ordered many times .Never got a wrong part.
ThanksParts Geek LLC
Date: 09/02/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromDaviid C
Date: 08/30/2022
2 starsDaviid C
Date: 08/30/2022
I am dissapointed. Two different orders were parts that look fine however, performance and specifications not good. Side view mirror for Toyota tacoma adjustment range is half of oem. All i can see is my door. Door handle linkage hole too big, so plastic bushing repeatedly feel out. I had to run around the city to fix it myself.
I'm done with their parts.Parts Geek LLC
Date: 09/02/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for you receiving a defective part, however the defects are a manufacturer issue and we will be notified the manufacturer of this issue and Parts Geek can only follow the policies of the manufacturer. We do not show that you have reached out to us so we can address the issue, but you may contact us at https://www.partsgeek.com/aboutus.html so we can assist you further.Review fromBrenda M
Date: 08/30/2022
5 starsBrenda M
Date: 08/30/2022
I love Parts Geek because they have everything my car needs and at a good price!!! Thank, Brenda from Albany NYParts Geek LLC
Date: 09/02/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromAllen B.
Date: 08/30/2022
1 starAllen B.
Date: 08/30/2022
I purchased a rear brake kit for my car and the catolog didn’t show two different calipers. It took two months to get back to the car. At this point I contacted these jerks and was told there was nothing they could do to help me. Even thou it was there catolog that was wrong. I would really think twice about ordering from this company. Worse customer service ever. All I wanted was the right pads and they told to much time had passed.Parts Geek LLC
Date: 09/02/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As our website and all email confirmations state we have a 30 day no hassle return policy. We are saddened you do not agree with our return policy as it is listed on our website and all email confirmations however, our 30 day no hassle return policy is common in the automotive parts industry. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Review fromEric K.
Date: 08/29/2022
1 starEric K.
Date: 08/29/2022
Unfortunately I've never come across a company in my life that takes 2 weeks and counting to ship an item. Small item with over 50 in stock and yet its still preparing for shipment....
I've seen alot of great reviews but in my personal experience all I can now say is if you want your parts in any decent amount of time, order from someplace else. I could have ordered from China and received my parts by now. In any case it's your choice. Do as you will and order from who you wish.Parts Geek LLC
Date: 09/02/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with partsgeek.com. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page http://www.partsgeek.com/aboutus.html.Review fromRussell J
Date: 08/29/2022
1 starYesterday on the chat I was lied to about what came in the kit that I ordered for my truck. Today I talked to somebody else on on the phone and was told that the parts I actually needed we’re not in the kit and that I can’t cancel my order I have to wait get it return it and then wait again for my refund very very poor serviceReview fromRegina L
Date: 08/26/2022
5 starsThis site is amazing! Purchased parts for diesel and gas vehicles. Fast shipping. Great prices and great CSReview fromDavid R
Date: 08/25/2022
1 starI purchased a oxygen sensor. It was the wrong one. I asked to return them. Which they agreed. I returned them with ether RMA number on the outside of the package. It was received by them. But, I received a email that the sensor was not received and the case closed. I tried to reach out, but they would not respond, I didn’t reach out in time. I will not buy from them againReview fromMelody R
Date: 08/25/2022
5 starsNever have received the wrong part. This is my go to for parts.
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