Reviews

This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parts Geek LLC has 3 locations, listed below.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
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  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
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  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

Review Details

• Review fromJames T

  Date: 05/02/2025

  1 star
  Ordered parts from Parts Geek based on their website description. Received something else. Cost $40 to ship back and they would not credit me for the return shipping when their website description and images were wrong. They wanted me to send them images of the parts, the packing slips, the box labels, etc, after I already sent the parts back to them. It is a bunch of BS to not process a credit. I will never order from them again. Buyer beware.

• Review fromJonathan M

  Date: 05/02/2025

  1 star
  I ordered a part , and was sent the wrong part.They want me to waste time sending pictures of package, item, and my vin number. Then wait 48hr to get to return.....Unreal, like it was there mistake. I sent the info they asked this morning email, no response So I did a chat on web site at 4:30 pm ,then she said she needs the same info so I sent again,Then she said I could reorder like why so I have to go through all this agin and get the wrong item sent to me again. I think this place is a scam

• Review fromIndalina L

  Date: 05/01/2025

  1 star
  Place charged $300 for wrong parts I tried to canceling on the phone after 10 seconds huge mistake ordering from them time consuming had to pay more for labor and the right parts huge hassle over benefit dont order from here you will regret it

• Review fromPhilip B

  Date: 04/30/2025

  1 star
  Parts Geek shipped the wrong part. They would not begin a return without the shipping label, which I had thrown out. They also required pictures of the parts and other things that reputable companies would not. This company is not one I would use again, They ship whatever they have and make it very difficult to return. BUY ELSEWHERE!

• Review fromChristopher L

  Date: 04/30/2025

  1 star
  Purchased 4 rims. Received 3. Last one stuck in transit. Their phone system doesnt work, finally got help through chat before waiting multiple days for a response from the warehouse. They have to open an investigation that may take a week or more. They have stolen my money. This company is incompetent at best and downright criminal in all likelihood.

• Review fromFrederick S

  Date: 04/29/2025

  1 star
  I've spent hours waiting for them to pick up the phone so that I can talk to them about sending me the wrong part. They never called back, they refuse to actually address the problem, and they won't reimburse you for any of the shipping ($75+) while charging you a restocking fee. I think people should blow up this company's name and demand boycotts because these people clearly don't care about their customers or mistakes their company makes. I would never recommend Parts Geek for anything. They might as well be a scam site. Horrible customer service, inaccurate descriptions of parts, and refusal to actually speak with the customer about mistakes made by **************************

• Review fromBen P

  Date: 04/28/2025

  1 star
  Absolutely the worst customer service experience I have ever had. I purchased a rear bumper reinforcement bracket set and received 2 right brackets instead of a left and a right. I called them, the no longer had them "in stock" so they could not send me a new one. I was told the best they could do was have me return the ones I received and that they could sell me a left and right which were both listed as single items, not a set. The cost of the parts alone was going to be a few dollars more than the set. Then, they said that the fastest they could send it to me was their expedited shipping which is 2-4 days rather than their standard which is 3-5. I asked that they cover the cost of the shipping and they said no. The best they could offer was for me to pay full price for standard shipping ($15.99) and then they would cover the difference between standard and expedited ($3). All in all, they wanted to charge me a total of $18-ish more than what I originally paid for, and the only thing they could do to make the situation right is cover $3 of shipping. DO NOT ORDER FROM THEM. They will do nothing to make their mistake correct. Now I am dealing with their return process. I was told they would cover the return shipping because it was their mistake but now I have received their return form and it does not include a shipping label and they are asking me to pay for the shipping and supply them with my tracking code.

• Review fromSherry S

  Date: 04/27/2025

  1 star
  Very Unprofessional. They don't have a way to change an address on an order and there cancellation policy only allows 48 minutes afterwards to cancel an order. Even though, they don't do the shipping on weekends so there should be away to change an address or cancel an order. They also don't refund without the parts so if the order is sent to someone else they don't have a way to stop it.They also won't let you speak to a manager when you call in when asked. This is a violation of customers rights, all the way around.

• Review fromZaid H

  Date: 04/26/2025

  1 star
  So trash, fake chinese OEM that is broken on arrival or the completely wrong part. Happened twice!!!

• Review fromCurtis D

  Date: 04/25/2025

  1 star
  Don't expect to get a replacement part if the kit you bought had a defect part. They just tell you to buy a knew one. Defective parts that's why they are cheap!