Reviews

This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
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  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
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  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

Review Details

• Review fromVince S

  Date: 06/02/2025

  1 star
  Bought a set of complete struts damages when I received them. Returned the same day by ********* was told I have to pay for the return, I did $80 buck only to be told by PARTS GEEK one nut was missing out of the damaged box therefore they will not give me a refund. Contacted my credit card company and file a fraud charge against them. Also got my attorney involved. I will never purchase anything from them again.

• Review fromSara S

  Date: 05/29/2025

  1 star
  On May 23, 2025 I was told by a representative I would receive a full refund, again on May 27, 2025 I was told by a supervisor I would receive a full refund and as of May 29, 2025 no refund. I will never do business with this company again, such a scam and ripe off. I have called 5 - 6 times and every time I am on hold for no less than 30 mins, one time I was on hold for a hour. Poor customer service and this company must be based in another country.

• Review fromDoug H

  Date: 05/27/2025

  1 star
  Don't trust their Chat Recommendations AND Beware of their Return Policy.I bought the brake pads recommended by their online Chat person, after explaining the car did not have manual parking brake. After installing the front brakes, I began the rear brakes and realized what they sold me were the wrong ones. They refused to accept the return or issue any credit, even though the error was in their recommendation and the description did not say anything regarding manual/electronic parking brake.Understand, they are simply a middleman and don't stand behind their actions.I've bought from them several times and if there are no issues, the price is cheaper than many but if you have an issue, good luck getting their help. I'm going back to buying from the Local Store where they stand behind their sales.

• Review fromNick Z

  Date: 05/25/2025

  1 star
  Shipped damaged part, showed proof that they sent it that way , still had to pay return shipping and jump hoops never got refund terrible company

• Review fromBern Z

  Date: 05/25/2025

  5 stars
  Great parts and never have to returns parts for any reasons. They always do fit and work just like that original parts . I wish thier prices could be cheaper on certain high earn parts. But still they always still but every on price fairness.

• Review fromRichard B

  Date: 05/24/2025

  1 star
  May 24, 2025 To who it may concern at Parts Geek,After finally getting my return authorization for the defective (wrong) part you sent me (1 of 4), I went this morning to the local *** store to return this defective ******* my surprise and dismay, I was told that I had to pay $35.00 to return the wrong part you sent me (complete strut)!Needless to say, I thought surely as a reputable parts supplier, that you would be paying for the return of this wrong part that you sent me!So now I was going have to pay to return a part I bought in good faith and fully expected would be an "exact fit" and was your mistake, not mine.I still shake my head in disbelief at the ordeal this has been for ***** I guess I was supposed to doubt the integrity of my purchase and somehow verify the parts you sold me were correct BEFORE I tried to install them, which is the only way to even remotely verify they were correct.The fault lies clearly with the product you sent me and my only fault was believing you would stand behind the products you sell.None of this even comes close to accounting for the aggravation and time I have spent trying to get this car back on the road.I 'm a ************************************************************************************************************************This debacle has been an eye opening experience that has convinced me to buy parts locally, even if it's a little more expensive, as they will take back wrong parts they ******** have lost my potential future business, which may mean very little to you, but you will also have to contend with whoever may see this and decide to look elsewhere for their car part needs I am also going to send a copy of this to the corporate headquarters of ***************** to, at a very minimum, make them aware of the type of company that's selling their product, and hopefully get them involved in this debacle.

• Review fromeugene C

  Date: 05/23/2025

  5 stars
  Every transaction I had with Parts Geek has been positive!

• Review fromKurt M

  Date: 05/23/2025

  1 star
  I ordered the incorrect vehicle brake part(s). Parts were not installed, I understood the 15% restocking fee. I repackaged the brake pads set and rotors in the individual original manufacturing packaging. And in the original single big box. I shipped them back, per their request using a reputable shipping carrier. The same that delivered to me. I believe that the individual packages were damaged in the return back to parts geek. The pictures they provided are, one of the four brake pads has a scuff **** on the corner. And two of the four returned rotors, the exterior clear plastic bags has grease streaks on them. They said a refund could not be made, and if I did not provide a return shipping label. They would dispose of the items due to limited warehouse storage space. I myself could not provide pictures, nor could they provide more pictures of the main box that i shipped for return. And if it was damaged. I also mentioned that non of the provided pictures, have part numbers. I asked how can the few pictures they provided thats what I sent back. I politely asked, do I think they are not just going to replace the plastic bags and wipe/gently buff out the scuff **** and put them back on the shelf. I spent $93.94 on a *****lbs package back. Why would I spend another $93.94 on parts that wont fit/work for a return to me. I am providing the **************** ticket ***********.

• Review fromDaniel d

  Date: 05/22/2025

  1 star
  Once again customer service told me the same thing and no help need to get some people that speak English and can actually help

• Review fromTiffany R

  Date: 05/21/2025

  1 star
  Do not order from this company, if you have any error want to cancel you literally have one hour. the customer service representatives are rude and uncaring especially a gentleman named ****** that extension 3014. They also charge an inflated restocking fee and make you pay your own return shipping