Reviews

This profile includes reviews for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pennsylvania State Employees Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pennsylvania State Employees Credit Union

  1 Credit Union Pl Harrisburg, PA 17110-2912

• 

  Pennsylvania State Employees Credit Union

  1 Credit Union Pl Harrisburg, PA 17110-2912

• 

  PSECU

  502 E College Ave State College, PA 16801-5518

Review Details

• Review fromEileen D

  Date: 02/03/2024

  1 star

  Eileen D

  Date: 02/03/2024

  They continue to add onto my loan with “collateral protection” despite sending my documents to prove my insurance several times. I currently have an extra 275 dollars on my loan due to their negligence and sending me an email stating “they’re unable to update my account”

  Pennsylvania State Employees Credit Union

  Date: 02/13/2024

  Thank you for providing your feedback. For confidentiality reasons, we contacted you by phone on February 13, 2024 and are working with you directly on a resolution.

• Review fromJohn B

  Date: 01/23/2024

  1 star

  John B

  Date: 01/23/2024

  PSECU is holding my 18-year-old daughter responsible for a check that she deposited that turned out to be fake. They immediately cleared the check and then 5 days later said the check was fraudulent. This was after she was contacted by the company that issued the bad check, and they said they overpaid her and she needed to send back half of the money. So now, even though PSECU cleared the check originally, they are demanding she pay back the missing money. Their security department was horribly rude and disrespectful to her. They actually told her to get a job and pay back the money. Their customer service department was also rude and condescending and offered no help. We have made a complaint to the PA Attorney General's office.

  Pennsylvania State Employees Credit Union

  Date: 02/02/2024

  The individual that submitted the review is not listed as a member or joint owner on a PSECU account. As a result, we are unable to provide any information that may or may not exist.

• Review fromAnn M

  Date: 12/14/2023

  1 star

  Ann M

  Date: 12/14/2023

  Disastrous experience. Unfortunately they don't answer their phones, managers don't return phone calls and their phone support is unprofessional and rude.
  As a member for over 30 years, this company is now off my list. Terrible terrible terrible.
  Beware....they are a disaster!

  Pennsylvania State Employees Credit Union

  Date: 12/22/2023

  Thank you for providing your feedback. For confidentiality reasons, we attempted to contact you by phone, and we also sent you a letter via mail on December 21, 2023 and consider this matter closed.??

  Ann M

  Date: 01/10/2024

  That does not change the fact that you are impossible to reach. I was a member for 35 years, you should have adequate phone support and return calls when I made three requests for a supervisor.

• Review fromLucion T

  Date: 11/30/2023

  1 star

  Lucion T

  Date: 11/30/2023

  Horrible. PSECU has incorrectly placed incorrect information on my credit report regarding a payment being late. Pursuit to the Fair Credit Reporting Act filed a dispute with Experian and submitted documentation to both Experian and to PSECU showing the payment was indeed MADE ON TIME, yet they still refuse to correct their internal error! Horrible

  Pennsylvania State Employees Credit Union

  Date: 12/08/2023

  Thank you for providing your feedback. For confidentiality reasons, we sent you a letter via mail on December 5, 2023 and consider this matter closed.

• Review fromJackson P

  Date: 11/15/2023

  1 star
  Need to make a payment for your auto loan? GOOD LUCK! Need to reset your log in to make said payments? TRY AGAIN! Tell the representative on the phone when THEY decide to call you? You get the “well we haven’t had any issues with our phone lines” spiel. Even after you try to get your point
  across that you haven’t been able to log in and you have no way of contacting them you are appalled by hearing the representative on the phone say that your vehicle is out for repossession. 3 MONTHS I HAVE BEEN TRYING TO CONTACT THEM TO GET EVERYTHING FIGURED OUT! It’s absolutely ridiculous. I will definitely be going to a different bank ASAP. Horrible customer with a “we couldn’t be bothered” attitude. PSECU should be ashamed of themselves.

• Review fromLISA G

  Date: 10/13/2023

  2 stars
  I have been a customer for over 40 years. PSECU used to be excellent but it has gone down hill since Greg retired as President. The even lost Human Resources support when the new president arrived. I had a fraudulent charge that was pending and verified that it was not valid. They closed my card without even telling me. I have direct payments that come out monthly from my Debit card. Now bills for the 15th of the month will not go through and I will be left with a mess. At my age I will make the move to MembersFirst where you don't have to deal with these people and longer. Customer Service representatives are rude and have been trained to just repeat themselves or just say sorry I can't help. It's just plain AWEFUL!

• Review fromTerrell L.

  Date: 08/21/2023

  1 star

  Terrell L.

  Date: 08/21/2023

  I recently Applied for a line of credit with PSECU. Everything was correct on my application. Days later I received a Call from PSECU stating I needed to submit ID forms of verification, I proceeded to submit those documents in order to finish my application. I later received a notice letter in the mail stating the same issue PSECU had and read “ it is necessary for you to provide the following information or take the following action(s) within 30 days from the date of this notice.” Which means if they did not receive my ID digitally I still had a chance to submit my documents through the mail. But, I didn’t. PSECU Failed to give me a fair credit opportunity at all in getting a chance to become a member they ended up making a decision of Credit Denying me based on them being “Unable to Verify Identity. “ Which was intentional because of my Race. When I called PSECU a representative put me on hold for 2 hours. Finally resulting to me being put on the phone with the Loan manager, conversation ended with him telling me there’s nothing he could do. Even with a 730+ FICO score I was still denied. I would Personally never recommend banking with them or applying for any of their products. PSECU has horrible customer support and is not trustworthy or professional.

  Pennsylvania State Employees Credit Union

  Date: 08/28/2023

  Thank you for providing your feedback. For confidentiality reasons, we sent you a letter via mail on 8/25/23 and consider this matter closed.

• Review fromJacob T.

  Date: 08/17/2023

  1 star

  Jacob T.

  Date: 08/17/2023

  They are the worst company ever. I had deposited a check into my account and they closed my account and won’t give me my funds..

  Pennsylvania State Employees Credit Union

  Date: 08/24/2023

  Thank you for providing your feedback. For confidentiality reasons, we corresponded with you via mail on 8/24/23 and consider this matter closed.

• Review fromRachael U

  Date: 08/10/2023

  1 star
  My account was involved in a scam. I agreed to pay back $1900+ within 45-60 days. I was upfront about a large deposit for a freelance job that was expected into my account. The bank agreed verbally with the repayment terms with me. A week later, PSECU removed the entire $1900 from my savings and told me they changed their minds. The fraud department interrogated me and treated me like a criminal, the agents and managers treated me like a child. I will now lose my yearly contract and my integrity with my freelance contract and most likely that source of income. PSECU did not protect their member. They did not care about me or May family at all like they claim to.

• Review fromBarbara E

  Date: 06/15/2023

  1 star
  We ordered a Cashiers Check from our account and accepted the overnight fee.
  Never received check 5 days later.
  PSECU Blames UPS.
  Spent hours on the phone with a PSECU supervisor.
  Supervisor Promised He talked to UPS and delivery is guaranteed tomorrow.
  PSECU takes no responsibility!
  As soon as we recover our money one way or the other, we are (after decades) leaving this bank forever.
  This credit union is horrible.