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Business Profile

Propane

AmeriGas Propane LP

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AmeriGas Propane LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmeriGas Propane LP has 1921 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 1,401 Customer Reviews

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    Review Details

    • Kelly F

      Date: 09/27/2022

      So the gauge on the tank sticks I looked at it Saturday the 10th and it said 20%. Well my husband came home that Wednesday and said we were at 5%. Apparently you have to slam the lid to knock the needle loose. So I called the next day on the 15th to order Propane. Recieved a phone call on Tuesday 9/20/22 confirming a Wednesday delivery. But since we were under 5% someone over the age of 18 must be present. So I took Wednesday off work. Wednesday came and went with a no show for Amerigas. Called Thursday morning and was told they were short on drivers but I was on the schedule for today. Thursday came and went still no Amerigas. So yep I called again on Friday. You are on the schedule for today they said. Guess what I wasn't on the schedule for Friday. Now I've missed three days of work and we were down to 2%. Talked to Jerry in the resolution dept. He assured me I would get my delivery on Monday. By now there is NO WAY I can take another day off to sit here with my fingers crossed thinking this is the day. So I pay my nephew to sit at my house while I'm at work. And as I'm on my way home from work at 4:30 I get a phone call from Amerigas. Confirming that I am on the schedule for a tank fill on Tuesday. We'll thank you Jerry three days of lost wages and $50 to my nephew. And they say they'll get me $25.00 off on the bill. Well let see $3.69 per gallon VS $2.24 from the other supplier in my area sounds more like $580.00 off the bill. And the tank rental is $130.00 less per year. Do not use Amerigas if there is any other option.

    • Michael M

      Date: 09/26/2022

      If I could leave a zero star I would. I have been in contact with several people at Ameri gas about the hole in my current tank that I've lost several hundreds of dollars in product an no one seems to care this has been going on for quite some time now. I call tell the story and someone says we will get right back with you on this yet no one ever does. I would lime to be able to use my hot tub but haven't been able to in a long time. What is it going to take for you to reimburse me the money I've lost and get others and take care of the tank in the ground????? Huge disappointment very poor customer service. How do you stay in business????

    • Thomas H

      Date: 09/26/2022

      Amerigas has contracted out their customer service. There are no office staff that we could talk to in person. We contacted their customer service 4 times. All 4 times the persons answering the phone outright lied to us. We also sent a note on their website that they aren't responding to.
      For 18 years, Amerigas would call us the night before a delivery so we can leave the gate open. Our last delivery was in March '22. They showed up 5 times unannounced. Two of those times I was home and all they need to do was ring the doorbell.
      Today, I opened the gate and stood on my porch waving at the driver who merely drove away. With heating season coming up, we need our tank filled. They seem entirely incapable of doing that.

    • Debra H

      Date: 09/26/2022

      The worst gas company on the planet they have NO concerns whatsoever for their customers never can be reached

    • Paul D

      Date: 09/26/2022

      As an current customer I ordered propane and paid up front. Delivery was scheduled for the following week. 2 weeks go by and still no delivery. After 4 calls to their less than adequate customer service "advocates" finally got my delivery in 4 weeks. I will be closing my account.

    • Joshua C

      Date: 09/26/2022

      They charged me for service that was never preformed, and they billed a card that they were specifically told not to use and they were not authorized to use it. I will never use them ever again and I hope anyone that is thinking of this to consider it very carefully!!!

    • Jeff P

      Date: 09/23/2022

      Made an appointment didn't show. No one you can talk to . No communication. Do not use.

    • Guillermo G

      Date: 09/22/2022

      Called for a service tech to come and inspect propane regulator I was told some would contact me in their words ASAP well it’s been 48 hours and haven’t heard from no one and I’m still without hot water, I truly believe that they are busy although they should not say something they can’t come through with . I am very dissatisfied with their service and I’m sure if it was one of their own it would not of been handled this way . PS disappointed customer

    • Clay H

      Date: 09/22/2022

      They were supposed to fill our tank on automatic refill on 9/13/22. On 9/19/22 we ran out of gas. On 9/20/22 they told me they be out with in 24 hours. This morning 9/22/22 they said they would be here today. At 3:45 pm I got a call that said they would be out tomorrow.

    • Paul D

      Date: 09/20/2022

      Paid for a delivery on 8/30/22 and yet to see it as of this date 9/20/22. They said sorry and that it's not my fault!!!! No kidding!!!! Paid tank rental for a rusty old tank that devalues my property that I just bought. After this tank that I prepaid is gone ..... They are also. And you can't speak to a mgr either.

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