Auto Warranty Processing
C.A.R.S Protection Plus IncReviews
This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 103 Customer Reviews
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Review fromGeorge R
Date: 11/27/2024
1 starGeorge R
Date: 11/27/2024
Very poor customer service. My truck has a warranty with Cars Protection. The rear end needed to be replaced. The first used replacement rearend was damaged. Several weeks went by before a new rear end could received. A dispute for required labor hours occurred between Cars Protection and the repair shop. No consideration by Cars Protection of the amount of labor incurred by the first defective rear end. I've called and tried to get the matter resolved however after several phone calls and emails, Cars has ignored my concerns. I've been waiting over a month for this to be resolved with no end in sight.C.A.R.S Protection Plus Inc
Date: 12/05/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS has reviewed the mechanical claim opened on October 17, 2024, by your repair facility on behalf of your Vehicle, and the original rear differential was declined by your repair facility at delivery; therefore, there was no labor charged for installation. The labor time for the rear differential on the final invoice submitted to CARS by your repair facility was .3 hours less than the labor time that was submitted on the estimate at the start of the mechanical claim. Taking that into account, any difference in labor amount/time is likely a difference between what your *************** Contract (VSC) covers and what your repair facility charges.CARS apologizes that the original rear differential arrived damaged as CARS understands what an inconvenience it can be to not have use of your Vehicle. The replacement part was received by your repair facility on November 14, 2024. On December 02, 2024, CARS received the final invoice from your repair facility and issued payment in the authorized amount.CARS hopes this information was helpful.Sincerely,The ************************ laReview fromjacob s
Date: 11/18/2024
5 starsjacob s
Date: 11/18/2024
They 100 % backed what they said they would do. worked great at a local **** dealer on my **** focus. Could not have been a smoother process!C.A.R.S Protection Plus Inc
Date: 11/25/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ laReview fromDijon J
Date: 10/29/2024
5 starsDijon J
Date: 10/29/2024
It worked for me. Fixed my water pump and alternator ????C.A.R.S Protection Plus Inc
Date: 11/05/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad to hear that you were able to get your vehicle repaired with the assistance of your CARS *************** Contract.Thank you for being a CARS customer.Sincerely,The ************************ laReview fromCaryn S
Date: 10/13/2024
5 starsCaryn S
Date: 10/13/2024
I purchased this extended warranty from the dealer when I bought my car. I am certainly glad I did. This car has seen more than its fair share of problems and C.A.R.S Protection Plus Inc has covered all of them thus far. I have had the car and warranty for almost five years. I couldn’t be happier with the purchase of this extended warranty and will purchase again with my next auto purchase. I would recommend this company to anyone purchasing a used car or wanting to extend their warranty after the manufacturer warranty.C.A.R.S Protection Plus Inc
Date: 10/15/2024
The CARS Protection Plus Inc. (“CARS”) Customer Care Department is in receipt of your BBB review and responds as follows:
CARS appreciates the positive review!
Thank you for being a CARS’ customer.
Sincerely,
The Customer Care Department
laReview fromErika I
Date: 10/07/2024
1 starErika I
Date: 10/07/2024
Zero stars if I could! My dealer sold me a warranty with this company and they are TRASH! They only covered $75 an hour on labor with my transmission and they do not pay for fluids or any kind they also wanted to get my transmission from a Junk yard with mo warranty. The mechanic shop will not work on my car without being able to complete the job correctly. They quoted my $1580.00 on top of the small portion this warranty company quoted them! I am taking legal action on the warranty company for false information and the dealership because I havent had my vehicle 60 days before this issue and they drug it out until the 3 month warranty almost over. Im easy for the battle/ war! I asked to speak with a supervisor numerous times but no escalation process is available. They do NOT COMMUNICATE with you they only deal with the shop and make the shop relay this information of what they will not cover. Its sad and a scam the customer service is a rude set of bitter people that dont like their jobs and due to you not having a claims adjuster you have to call in and give contract number EVERY time to be transferred to whoever answers the phone! I would definitely not recommend buying from any company that uses this company as a warranty companyC.A.R.S Protection Plus Inc
Date: 10/11/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS offers a variety of *************** Contracts (***) with differing coverage levels, some that cover any repair facilitys posted labor rate within industry standards. The *** CARS has on file for you has two (2) labor rate options; the repair facilitys rate up to $75.00/hour or the repair facilitys rate up to $160.00/hour. You paid for the $75.00/hour option. Regarding the parts, you were provided two (2) options on how to receive the parts needed for the repair; CARS can ship CARS supplied parts, sourced from a third-party parts supplier, and assist with the labor OR you can take the claim allowance, currently quoted at $2,663.06, and have the repair facility provide the part. CARS supplied parts come with a 90-Day Parts and Labor warranty OR upon contract expiration, whichever comes first. You are correct that diagnostic information and claim decisions must be provided by the repair facility who is fixing the vehicle; however, a customer can call and review their mechanical claim with CARS if they choose to do so. CARS hopes this information was helpful.Sincerely,The ************************ laReview fromTierra B
Date: 10/03/2024
5 starsTierra B
Date: 10/03/2024
Service great extremely happy with the shop I chose and the extended lengths CARS went through to make sure the work was done correctlyC.A.R.S Protection Plus Inc
Date: 10/09/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad that your vehicle is back on the road and is grateful for your review.Thank you for being a CARS customer.Sincerely,The ************************ laReview fromJon C
Date: 09/27/2024
4 starsJon C
Date: 09/27/2024
They did a good job. It did take a while to get the claim approved, but after that it went well.C.A.R.S Protection Plus Inc
Date: 10/08/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for your positive review. CARS values you as a customer and is happy to hear you are pleased with the processing of your mechanical claim. Thank you for being a CARS customer.Sincerely,The ************************ laReview fromTerrt E
Date: 09/23/2024
1 starTerrt E
Date: 09/23/2024
Wish I could give them ZERO stars! They are not a warranty company. I was told by the auto dealer that the warranty would cover anything other than normal wear and tear. The customer service **** have no manners whatsoever, they are rude and will tell you "it's your problem". No local mechanic shops near me would even work with them. Every time I have had an issue the mechanic tells me to take it to another shop because the warranty company won't work with them or they are just too difficult to deal with. So now, I'm out money for a warranty I cannot even use. Please save yourself the hassle and don't buy a warranty with this company, it's a total scam. It's very obvious they are only in business to scam people out of money and find any reason to not pay a claim. SCAM!!! BEWARE!!!C.A.R.S Protection Plus Inc
Date: 10/04/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes if you were misinformed about the coverage your *************** Contract (VSC) provides; however, you would need to address that with the selling car dealership that provided the misinformation. Your VSC does not provide an exclusionary level of coverage, it is an inclusionary level of coverage. Your complete list of covered components can be found in the Terms and Conditions and if a component is not listed then it is not covered.CARS strives to provide excellent customer service and apologizes if you were mistreated by a CARS employee. CARS will review the call recordings and take the necessary actions to address the issue.Your VSC allows you to choose any repair facility willing to work with CARS. If you are having difficulty finding a repair facility you can visit **************************** and select the OUR PARTNERS link on our homepage. Here you will find a list of repair facility chains that frequently provide repairs for CARS customers. Sincerely,The ************************ laReview fromLoren C
Date: 08/26/2024
5 starsLoren C
Date: 08/26/2024
Extremely satisfied with this company and choosing them for my extended car warranty. They made the process extremely simple.C.A.R.S Protection Plus Inc
Date: 08/30/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ laReview fromCharles H
Date: 08/23/2024
3 starsCharles H
Date: 08/23/2024
long hold times...it took a while to get through sometimes.C.A.R.S Protection Plus Inc
Date: 08/26/2024
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS strives to provide customers with a great experience and appreciates your feedback. Thank you for letting CARS know how we can improve.Sincerely,The ************************ la
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