Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromMark D

  Date: 08/07/2023

  5 stars

  Mark D

  Date: 08/07/2023

  Dropped my car off payed ****** to get my fuel pump fixed. I'm very satisfied and was not called once or had to jump through any hoops to recieve my repair

  C.A.R.S Protection Plus Inc

  Date: 08/11/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive review. CARS strives to provide an excellent claims processing experience and is happy to hear you were pleased. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromTim B

  Date: 08/02/2023

  5 stars

  Tim B

  Date: 08/02/2023

  Regarding Claim *********** C.A.R.S Preoction worked directly with our local mechanic and covered the cost for our high-pressure power steering hose line as described in the "Covered Parts." We are very grateful!

  C.A.R.S Protection Plus Inc

  Date: 08/09/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive review and is happy to hear you were satisfied with the adjudication of your mechanical claim. CARS strives to provide quality customer service and claims processing experiences. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromJoseph D

  Date: 07/31/2023

  5 stars

  Joseph D

  Date: 07/31/2023

  It ** seamless from initial claim to repair to payment. Kudos

  C.A.R.S Protection Plus Inc

  Date: 08/09/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS strives to provide a superb claims processing experience and is happy to hear you were satisfied. CARS values you as a customer and thanks you for your positive review. Sincerely,The ************************ la

• Review fromCourtney S

  Date: 07/29/2023

  5 stars

  Courtney S

  Date: 07/29/2023

  I didnt have a problem getting my car fixed . I just wish I had the option to renew my warranty once it expired .

  C.A.R.S Protection Plus Inc

  Date: 08/08/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is pleased to hear that you were happy with the processing of your mechanical claim. If you are interested in continuing your coverage, you can return to the dealership where you purchased your vehicle and purchase a new *************** Contract (VSC). The dealership will need to inspect the vehicle to verify that the vehicle is in good working condition prior to placing a new VSC on the vehicle.Thank you for being a CARS customer and for your feedback.Sincerely,The ************************ la

• Review fromMz W

  Date: 07/19/2023

  1 star

  Mz W

  Date: 07/19/2023

  I cancelled my contract within the 30 days, I have not received my refund, nor do they answer the phone when I call. I wish I would have researched the company before I purchased the contract!

  C.A.R.S Protection Plus Inc

  Date: 08/04/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review regarding your cancellation and refund and responds as follows:On May 26, 2023, CARS received your cancellation form, which was received within the first thirty (30) days of coverage; therefore, you are entitled to a full refund of the purchase price of your VSC. CARS processed your cancellation on June 5, 2023, and then CARS submitted CARS portion of your refund to your lienholder via check pursuant to the Cancellation Provisions of your VSC as follows:7. CANCELLATION PROVISIONS: - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT PAYEE TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED.a. You may cancel this Service Contract for a full refund within the first 30 days from the Effective Date provided no claim has been made.b. Within the first 30 days from the Effective Date, if a claim has been made You may cancel this Service Contract for a monthly prorated refund, less any claims paid or authorized for payment, less an administration fee of $50.00 Along with the check, CARS also provided your lienholder with the breakdown letter of the amount of monies owed from both CARS and the selling dealer. CARS also submitted a breakdown letter to the selling dealer advising of the cancellation and their responsibility to submit their portion of the refund to your lienholder.Please be advised CARS check to your lienholder cleared on June 20, 2023. CARS has also reached out to the selling dealer who stated their portion of the refund due will be sent to your lienholder. Please allow two (2) weeks for your lienholder to receive the selling dealers portion of your refund.CARS hopes this information was helpful.Sincerely,The ************************ Cll/la

• Review fromEphrem T

  Date: 07/04/2023

  1 star

  Ephrem T

  Date: 07/04/2023

  They try each and every opportunity not to honor the contract. Lack of integrity.Calling a supervisor is a joke , I called a claim supervisor and he really doesn't care even to hear my explanation. You will not be treated like someone who has business with them.

  C.A.R.S Protection Plus Inc

  Date: 07/17/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review regarding a denied mechanical claim and responds as follows:On June 15, 2023, a repair facility opened a mechanical claim on behalf of your vehicle. When opening the mechanical claim, the repair facility reported a current vehicle mileage that was past the expiration mileage of your *************** Contract (VSC); therefore, the mechanical claim was denied. On June 16, 2023, you contacted CARS stating your repair facility had given an incorrect mileage and that your vehicle was still within the effective mileage of your VSC. CARS claims adjuster explained that the repair facility would need to submit a picture of the vehicles odometer to prove this.On June 19, 2023, CARS received the picture of the correct odometer mileage, and the mechanical claim was reopened. This error was made by your repair facility, not CARS.On June 19, 2023, CARS claims adjuster called your repair facility twice to explain how to proceed with the mechanical claim and was unable to speak to a repair facility employee or leave a voice message as the repair facilitys voice mailbox was full. On June 20, 2023, CARS claims adjuster contacted the repair facility again and spoke to a repair facility employee. CARS claims adjuster explained that the repair facility needed to obtain your authorization to tear the vehicle down to the point that the cause of failure and extent of damage could be provided to CARS. The repair facility stated they would contact you.On June 20, 2023, you called CARS and CARS claims adjuster explained to you that CARS would need the cause of failure and extent of damage before proceeding with the mechanical claim. During this phone call, CARS claims adjuster explicitly stated not to have the vehicle repaired before authorization was given by CARS.On June 21, 2023, CARS received an estimate and pictures from your repair facility. On this same date, CARS claims adjuster spoke to your repair facility and explained that an independent inspection was being ordered and that there would be a third-party inspector sent to the repair facility to inspect the damage to your vehicle.The independent inspection company attempted to contact your repair facility via phone multiple times and was unable to reach a repair facility employee.On June 23, 2023, just four (4) days after the mechanical claim was reopened, before the third-party inspector was able to reach the repair facility to set-up the inspection, your repair facility contacted CARS and stated the repairs had been completed. CARS claims adjuster explained that CARS would be unable to assist as there was no authorization given by CARS for the repairs. See your VSC at Provision 3. (c.): COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): Any repair done without prior authorization from Us.If you need to use your VSC for any future covered mechanical failures, please be sure to take your vehicle to a repair facility that is willing to follow the claim procedures at Provision 5. In the Terms and Conditions of your VSC.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromCarrie D

  Date: 06/26/2023

  1 star

  Carrie D

  Date: 06/26/2023

  I dont like to write bad reviews, but this company should not be a company! This value plus protection plan is a complete scam! Im basically coming out of pocket for more than half the repairs so Im basically paying for a warranty for nothing because its barely coming in handy! You would think, you would try to put your customers first and give them the best experience because without us there is no you!!! Your hourly pay towards labor work is a joke unless youre going to some mom and pop shop! My Infiniti is the first vehicle Ive ever had to use my warranty for and this has so far been the worst experience ever!!! Shame on this company!!!!

  C.A.R.S Protection Plus Inc

  Date: 07/07/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:To date CARS has paid $1,273.21 toward mechanical repairs on behalf of your vehicle, with an additional pending authorized amount of $203.79. CARS has reviewed the two (2) mechanical claims opened on behalf of your vehicle and some of your out-of-pocket costs have been the following:On most mechanical claims you have the option to have CARS ship CARS supplied parts and assist with the labor or take the claim allowance and have your repair facility supply the parts. If you opted to take the claim allowance and have your repair facility supply the parts, you were responsible for any overage between the cost of CARS supplied parts and the cost of the repair facilitys parts.Your *************** Contract (VSC) assists with up to $70.00 per hour on a covered mechanical repair. Your chosen repair facilities both had hourly labor rates of $145.00 per hour; therefore, you were responsible for the difference.Your VSC has a $100.00 per mechanical claim deductible. CARS VSCs offer stated labor rates as high as $225.00 per hour on a covered repair, with some paying any repair facilities posted labor rate and mechanical claims are adjudicated using the Terms and Conditions of each customers individual *************** Contract (VSC). CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromSteven H

  Date: 06/26/2023

  5 stars

  Steven H

  Date: 06/26/2023

  Used for first time. On road towing service worked well and they followed up a number of times to make sure help had arrived. Also used for a covered part replacement of $800 and this worked smoothly in conjunction with the dealership repair facility. A couple other calls to customer service were answered without much wait time. This first time went well.

  C.A.R.S Protection Plus Inc

  Date: 07/07/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review regarding and responds as follows:CARS appreciates your positive feedback and is happy to hear that both the usage of your roadside assistance benefit and the processing of your mechanical claim went smoothly.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromSA Y

  Date: 06/26/2023

  1 star

  SA Y

  Date: 06/26/2023

  HORRIBLE, rude customer service. If you permit representatives to hang up on you, this is your company to do business with, For the $$$ you spend to purchase the coverage, 95% of claims are DENIED.DO NOT PURCHASE WARRANTY

  C.A.R.S Protection Plus Inc

  Date: 07/06/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS has reviewed the three (3) mechanical claims opened on behalf of your vehicle. On January 31, 2020, a repair facility opened a mechanical claim on behalf of your vehicle for a transmission solenoid, shocks, sway bar links and an oil pump seal, none of which are listed for coverage on your *************** Contract (VSC). You can find a complete list of covered components in the Terms and Conditions section of your VSC at Provision 2. (a., b., and c.).On May 26, 2021, a repair facility opened a mechanical claim on behalf of your vehicle for a windshield wiper switch and a mirror, neither of these items are listed for coverage on your VSC. See Provision 3. (a.): COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): Components not listed on your SCHEDULE OF COVERAGE, regardless of failure.On June 26, 2023, a repair facility opened a mechanical claim on behalf of your vehicle requesting a timing belt per the manufacturers required service interval. This mechanical claim was denied as your VSC does not assist with maintenance; it assists with mechanical failures to covered components. See Provision 3. (j.): COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): Parts and labor needed to maintain Your vehicle in accordance with the requirements of Your manufacturers Owners manual.CARS apologizes that you were unhappy with the service you received from a CARS customer service representative. ************** strives to provide great customer service and will have this issue reviewed with the customer service ************************* hopes this information was helpful to your inquiry. Sincerely,The ************************ la

• Review fromAshley S

  Date: 06/22/2023

  1 star

  Ashley S

  Date: 06/22/2023

  Awful, awful, awful. Has yet to cover anything. My car has been in the shop for 3 weeks due to their lack of communication with the mechanic and their inability to cover expenses. Do NOT purchase.

  C.A.R.S Protection Plus Inc

  Date: 06/30/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review regarding mechanical claims and responds as follows:To date, three (3) mechanical claims have been opened on behalf of your vehicle:On October 29, 2021, a repair facility opened a mechanical claim for a front wheel bearing. CARS claims adjuster provided authorization for this repair on November 01, 2021, along with instructions on how the repair facility was to submit the completed final invoice to receive payment in the authorized amount. CARS received no further communication from the repair facility regarding that mechanical claim; therefore, the mechanical claim was closed.On May 09, 2022, a repair facility opened a mechanical claim for an exhaust pipe, brake rotors and brake pads. This mechanical claim was denied as those components are not listed for coverage on your *************** Contract. You can find a complete list of covered components in the Terms and Conditions of your VSC.On June 19, 2023, a repair facility opened a mechanical claim for a transmission replacement. CARS claims adjuster provided authorization for this repair on June 26, 2023, just 5 days after the mechanical claim was opened. Once your repair facility has completed the work, please have the repair facility send the completed final invoice to CARS so payment can be made in the authorized amount. If you need any further assistance or need to obtain a copy of your VSC please contact CARS customer service department at **************.CARS hopes this information was helpful.Sincerely,The ************************ la